by 2021 MERCEDES-BENZ GLC 300 Shopper on 06/22/2024Verified Purchase
Our experience was heads and shoulders above every dealership we visited during our shopping. Ariel was an incredible salesman and couldn't have been more professional. This was our first Mercedes vehicle. Ariel and the rest of the Mercedes-Benz of South Orlando team made us Mercedes customers for years to come. 5 stars isn't enough. 10/10
by Justin Saavedra on 07/29/2025
Thank you very much we value your feedback.
by 2024 MERCEDES-BENZ G63 AMG Owner on 06/01/2024Verified Service
Excellent service, friendly people, Adam Cowley did an excellent job showing around lot of models , different features of G wagon, got an excellent deal, I strongly recommend Merced's Benz of South Orlando for the their selection of many Mercedes models and excellent service and great deals
by 2019 MERCEDES-BENZ GLC COUPE 43 4MATIC AMG Owner on 05/30/2024Verified Service
Mr Coleman delivered great service. Everyone was nice and friendly. Yvette in the Finance Department was very friendly and informed us of all of our buying options. When our financial company didn't expedite the processing of our loan the dealership provided us with a Loaner vehicle. Excellent service.
by 2016 MERCEDES-BENZ GLA250 Owner on 05/19/2024Verified Service
it was a pleasant experience overall. But seeing someone putting up their bare feet on the sofa in the lounge area and sleep/rest like they are in their own house is something not expected. But overall its a very nice experience. The place is clean and bright, the repair and inspection is quick and efficient. And their little bistro their makes good omelettes.
by 2022 MERCEDES-BENZ GLC 300 Owner on 05/11/2024Verified Service
This is the second car we buy at Mercedes Benz of South Orlando. Their service is excellent and the car buying experience is the best we've had. We didn't feel pressured to buy and the salesman was amazing. We recommend this dealership to our family and friends.
by 2017 MERCEDES-BENZ GLC 300 Owner on 05/01/2024Verified Service
Battery issue was not solved until I was stranded in supermarket.barely few days after the service. I had to return the car to the location without loaner car. I'm not impressed by the attitude of the representative. She cares less but still have to pay for the labor again.
by 2018 MERCEDES-BENZ GLE 350 Owner on 04/22/2024Verified Service
Terrible I am never buying a Mercedes again warranty is open to interpretation which means they get out of everything somehow nothing is under warranty that you pay for. Repair takes for ever. And you be lucky if you get someone to respond to you in a week
by 2018 MERCEDES-BENZ CLA 250 Owner on 04/19/2024Verified Service
Amir is great! He is always prompt to communicate and tries his best to always get the work done as quickly as possible. Adam is also very help as well. Their customer service is always above and beyond. They send videos updates and always keep me informed every step of the way! Thank you!
by 2019 MERCEDES-BENZ C300 Owner on 04/14/2024Verified Service
The repairs took longer than expected. When I called three times to find out the status of the repairs and find out what the issues were, I had to leave messages and none of my calls were returned. We were expecting the car to repaired on a Thursday and did not receive ANY type of notification that it would not be ready as expected nor the reason why.
by Ray K. on 04/04/2024Verified Shopper
No follow up on questions I had. Still left with no answers. Was supposed to find out answers and get back to me. Never did. The noise in the dealership was loud so guess they were real busy. To busy to follow up, or, just forgot about me... Not my kind of dealership experience I would ever want when spending my money as a customer.
by 2008 MERCEDES-BENZ ML350 Owner on 04/01/2024Verified Service
Excellent customer service! Best place for all my car care needs. I received a video of the service along with recommendations. They go above and beyond and even though my car is a older model. I received stellar service and received a clean car back.
by 2018 MERCEDES-BENZ GLE 350 4MATIC Owner on 02/22/2024Verified Service
Unable to get itemized breakdown of bill when we asked. Our assigned service agent was unprofessional to staff. Took longer than expected to just drop off the car when we only needed service b and recall clip replaced. We were constantly asked to have additional service done but when we said no repeatedly, our agent stated "your car is safe to drive". Overall, a weird and unpleasant experience.
by 2018 MERCEDES-BENZ GLE 350 4MATIC Owner on 02/19/2024Verified Service
Amir is the absolute best. What makes him great at least in my eyes? His caring demeanor, his down to earth approach, and his ability to explain things. His service skills are awesome. For many years I went to Chris Overmeyer who is a manager now and I think the world of. Now my go to is Amir. His demeanor has been consistent and I appreciate that.
by 2012 VOLVO S60 T5 Owner on 01/01/2024Verified Service
They did NOT provide the service that was prepaid, they said they did NOT have the tools to do it. What tools were they missing? The wrench necessary to remove the oil filter of a Volvo s60! What a pathetic excuse. And I paid for the service in advance. NEVER AGAIN!
by 2020 MERCEDES-BENZ GLB 250 Owner on 12/19/2023Verified Service
So far the service that I have received has been very good. Chris has always been helpful and alert to helping me achieve complete satisfaction to my needs concerning my GLB 250 . I take my hat off to " James " in the body shop.
He ordered a part that was missing on the right front spoiler where the " tow " is. Painted it and replaced it himself in order for me to have my vehicle ready to drive to Ft. Pierce for Christmas!
Thanks.
by 2021 MERCEDES-BENZ GLC 300 Owner on 11/30/2023Verified Service
My biggest complaint would be how long it takes for the service. It was only maintenance but it was over 3 hours. The other thing I don't like is being bugged about replacing the tires. I am surprised that Pirelli tires need to be replaced after only 20,000 miles?
by 2018 MERCEDES-BENZ C 43 4MATIC AMG Owner on 11/18/2023Verified Service
Excellent work as always. Viktor was awesome in helping me with the maintenance of my car and let me know on what was needed to update my vehicle. I was able to receive my car that same day. Thank you for being a professional dealer.
Happy Holidays!
by 2014 MERCEDES-BENZ ML550 4 MATIC Owner on 10/26/2023Verified Service
I came in for a standard service A. Left center and all was well. Next day had dashboard message Check Coolant Level. Had to go back to have it checked. My service advisor ask meto come back on Tuesday. But she was not there. Service department was confused but they got the problem solved
by 2020 MERCEDES-BENZ GLB 250 Owner on 10/20/2023Verified Service
overall service was fine as usual. however, for the first time, they tried to upsell additional services and actually bundled in a non-essential service in with a standard checkup. if id just paid without double checking as i usually do i wouldve paid about $300 more than needed.
by 2013 MERCEDES-BENZ CLS550 Owner on 10/19/2023Verified Service
Took it in for a recall that involved a check engine light. They had the car a WEEK! And told me it needed all new O2 sensors. Wire harness, all new cam shaft position sensors, and engine control unit. Even though the car runs perfect. Over $16000!!! A different garage fixed 1 O2 sensor and the light went off! Problem solved and only $295! Save your time and money! Go anywhere else!
