by 2016 MERCEDES-BENZ E 350 4MATIC Owner on 11/25/2025Verified Service
Didn't like after maintenance service my car wasn't clean trash on floor never vacuum took pictures of the floor driver side still dirty everytime I go there they never service my vehicle to be clean all the time very disappointed for the money spent there very very upset.
by Mercedes on 12/08/2025
2016 MERCEDES-BENZ E350 4MATIC Owner, Thank you for bringing your concerns to our attention.This is not the level of service and cleanliness we aim to provide and we apologize for the inconvenience.We appreciate you speaking with our service team about your concerns and are glad to hear that you feel better about our cleaning and QC process after your discussion.Your business is very important to us and we are grateful your continued loyalty to our dealership and Mercedes-Benz brand.Should you need anything else moving forward, please don't hesitate to reach out to our Service and Parts Director, Adam Rew, directly.He can be reached at 301.679.4051 or arew@mileone.com.Thank you.
by 2024 MERCEDES-BENZ GLS 450 4MATIC Shopper on 10/23/2026Verified Purchase
I didn't like the timely process but it was a necessary evil. All in all, I felt welcomed and appreciated. I am thankful for the excellent customer service and professionalism I received.
by 2019 MERCEDES-BENZ GLC COUPE 300 4MATIC Owner on 08/07/2026Verified Service
Always Excellent Service! Wish they provided more discounts like before, but my service manager always gives me 10% discount.
by 2012 MERCEDES-BENZ ML350 BLUETEC Owner on 02/22/2026Verified Service
Mercedes Benz of Silver Spring keeps my vehicle running like-new. They help me keep all the fluids fresh and in 'fleet' maintenance condition. The engine air filter wasn't checked or changed on (1) previous service visit when it needed to be replaced
by Mercedes on 02/23/2026
2012 MERCEDES-BENZ ML350 BLUETEC Owner, Thank you for the feedback and 5-star review. We are glad to hear the team continues to help your vehicle run smoothly! If you have any additional needs, or questions, we are more than happy to assist you. Please feel free to reach out to Adam Rew, our Service and Parts Director, at 301.679.4051 or arew@mileone.com. Again, thank you for the feedback. We look forward to seeing you for future visits!
by 2016 MERCEDES-BENZ E 350 4MATIC Owner on 01/29/2026Verified Service
I like they gave me a appointment right away to get auxiliary battery replace right away and didn't have to wait long I appreciate the service advisor thoughtfulness.
by Mercedes on 01/29/2026
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
by Udayan M. on 04/24/2025Verified Service
The driver side mirror switch needed replacement. The part has been discontinued by MB Germany. An alternate part was procured by MB Silver Spring. On first attempt personnel could not make the new part fit in the slot. Service personnel took the initiative and asked me to leave the vehicle behind and managed to replace the switch after a whole day's work. Great service.
by Mercedes on 04/24/2025
Hello Udayan, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.
by Aneesh J. on 10/24/2024Verified Shopper
Dealership is very poor with communication. Also appear to be high priced with their vehicle. They do not provide all the details of the vehicle. They also have wrong descriptions for some vehicle in car fax and their inventory. They do not value trade and provide low ball offer.
by Mercedes-Benz of Silver Spring on 10/25/2024
Aneesh J.
Thank you for taking the time to leave a review, as we take all concerns seriously and strive to provide the highest level of customer service. According to our records, we've been in communication for a few months but haven't been able to reach you over the phone to discuss a deal in more detail. We price our vehicles to market, so all customers can see the best pricing up front. We follow the same protocol for valuing trade-ins, but all sight unseen trades go through a final inspection that may adjust the initial estimated value. We would appreciate the opportunity to speak over the phone to better understand your experience. At your convenience, please contact our General Sales Manager, Keith Nichols, at knichols@mileone.com or 301-679-4887. Thank you.
by 2019 MERCEDES-BENZ C300 4 MATIC Owner on 03/25/2024Verified Service
The car service was slow and it took 2 days to finish. I kept following up with the service manager regarding the status of the service the next business day. When I picked up my car, I experienced a long delay. Firstly, the car had not been washed and then the service A due display was not reset. I was very disappointed at this service and hopefully, the service team will do a better job at my next service.
by Mercedes on 03/26/2024
2019 MERCEDES-BENZ C300 4MATIC Owner, Thank you for speaking to our Service Manager, Tom Rodkey, about your experience. We understand the importance of our customers' time and we again sincerely apology for any inconvenience. If we can assist with anything else, please feel free to contact Tom at trodkey@mileone.com or 301-679-4050.
by 2014 MERCEDES-BENZ E 350 4MATIC Owner on 01/30/2024Verified Service
My car was worked on while I was on a trip. The survice was a call back service provideed by Mercedes-Benz free of charge. They were very considerate of my time and made sure my car was ready when my trip ended. The service was great and very professional.
by Mercedes on 01/30/2024
Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
by 2024 MERCEDES-BENZ C300 4 MATIC Shopper on 12/28/2023Verified Purchase
I made a recent purchase at this location and I was very impressed with the service of the salesman and the team in general. Everyone was thorough, very cordial and patient as I had a lot of questions. I would recommend Ed Moore and this dealership over and over again.
by Mercedes on 12/29/2023
Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!
by 2018 MERCEDES-BENZ GLC 300 4MATIC Owner on 05/26/2023Verified Service
Robert Marr has always helped me with my car since purchase in 2018. If I call with a question, he always answers promptly and courteously. Robert communicates well with his team & keeps me informed. I really appreciate all of his kindness & help, and my car has had a great 5 years!
by Mercedes on 05/28/2023
Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!
by 2014 MERCEDES-BENZ GL450 4 MATIC Owner on 01/03/2022Verified Service
Total mess. Took my gL 450 there for servicing and proper inspection to see what needed to be fixed was not done. Paid more than$1800 for servicing that was not worth it. Right now at another dealership out of State with same problems and more that were never diagnosed or even as a result of poor work done perhaps. So disappointed.
by Mercedes-Benz of Silver Spring on 01/04/2022
We take all concerns seriously and fully investigate any concern. Our records indicate the vehicle was brought to us due to the failure of an airmatic suspension component installed by another shop. It is unfortunate that additional repairs are now needed, however, our records also show we informed you that it is common for other related parts to fail in a similar timeframe. If you would like to discuss this further, please feel free to contact our Service Director, Adam Rew, at arew@mileone.com or 301-679-4051. Thank you
by Eric G. on 03/05/2020Verified Purchase
The vehicle was as close to new as a low mileage 4 year old vehicle can be. The sales staff was knowledgeable and very helpful throughout the process. Two items were noted during the test drive & both were corrected prior to delivery. A console trim piece was replaced & the rear window electric shade binding issue was repaired. The F&I person was outstanding & made the paperwork painless.
by Rebekah Lydick-Hegarty on 03/07/2020
Eric, thank you for your positive review. We're glad to hear that you found our team here at Mercedes-Benz of Silver Spring so helpful in the purchase of your new vehicle. We hope to be of service to you again! Take care!
by 2001 MERCEDES-BENZ C240 Owner on 10/25/2019Verified Service
Very disappointed in the lack of communication between the technician and myself. My calls were never returned and the explanation of the required repair on voicemail was no where near as detailed as the repair receipt received after-the fact. I even came to the dealership in person and the full extent of the required repair was not told to me. a $2200 repair deserves a detailed explanation.
by Ellen A. on 10/29/2019
Thank you for taking the time to speak with our Service Director, Adam Rew. We again apologize for the lapse in communication and appreciate the opportunity to address your concerns with you. If we can be of any further assistance, please feel free to reach out to Adam at 301-679-4051 or arew@mileone.com.
by 2015 MERCEDES-BENZ E3504M AWD Owner on 05/19/2019Verified Service
The service received on my vehicle was excellent in all aspects. This was only my 2nd visit to Mercedes Benz of Silver Spring but my vehicle and myself were treated as if I was a long time customer. The service was completed in a timely and satisfactory manner. Keep up the great work.
by Georgia S. on 06/24/2019
Our goal is to provide all clients with an exceptional service, we are happy we were able to meet all your vehicle needs! We hope to see you soon, take care.
by 2007 MERCEDES-BENZ ML350 Owner on 05/09/2018Verified Service
Mechanical service rendered is always good and professional.I have serious problem with administration.I took delivery of this vehicle on 07/07 and every year I have had the dealer service this car.My address and telephone number are wrong.Each time I visit the dealership I have asked that this is corrected. unfortunately they cant get this updated after ten years.
by Jeffrey F. on 10/13/2016Verified Service
I did not authorize this work on my vehicle. Calissa Sanchez of B & B Trans Auto indicated that a friend of hers would come from Mercedes Benz of Silver Springs to look a it at her shop. Service Advisory names is Doug. Spoke to her once and informed him that the vehicle belong to me. After initial contact,I was not able to reach him.
by 2007 MERCEDES-BENZ GL450 4 MATIC Owner on 09/26/2016Verified Service
They had my car for almost 5 weeks. I informed the lady from B & B Trans Auto, before she took my car to them that the ECM needed replacing after they replace my fuel pump and sensor in my tank. As of today, I still dont know the status of my vehicle. All I know, it that Im paying on a car that I cannot drive. Thanks a lot Doug.
by 2018 MERCEDES-BENZ GLC 300 4MATIC Owner on 06/29/2026Verified Service
The professionalism of the staff was the best
by Lonnie G. on 06/15/2026Verified Shopper
A completely abysmal but well documented shopping experience. Would not recommend to my worse enemy.
by Delaney Devers on 06/23/2026
Lonnie G, Thank you for sharing your feedback. We understand your disappointment and appreciate the opportunity to address your concerns. We also appreciate you working with our General Sales Manager, Keith Nichols, as he continues to assist you in finding a pre-owned vehicle that meets your needs. Thank you for your patience and for allowing us the opportunity to earn your business. If you have any additional questions or concerns, please feel free to reach out to Keith, General Sales Manager, directly at 240-293-9428 or knichols@mileone.com.
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Service Information
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405 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Mercedes-Benz of Silver Spring specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Mercedes-Benz of Silver Spring specializes in these makes, in addition to many others.
Freightliner
Honda
Lexus
Mercedes-Benz
Toyota
About Us
Finding a trustworthy place to service your vehicle doesn't have to be a hard decision. Our technicians and advisors are auto repair and maintenance specialists. They participate in regular manufacturer training to understand your vehicle inside and ...
What do verified customers think about Mercedes-Benz of Silver Spring in Silver Spring, MD?
Verified customers who visit Mercedes-Benz of Silver Spring in Silver Spring, MD rate this business 4.5 out of 5 stars, with 225 reviews. 405 customers favorited this location.
How can I contact Mercedes-Benz of Silver Spring in Silver Spring, MD?
To reach the sales team at Mercedes-Benz of Silver Spring in Silver Spring, MD, call (844) 934-1535. To reach the service department, call (301) 890-3030
How can I schedule a service appointment with Mercedes-Benz of Silver Spring in Silver Spring, MD?
