Great dealership. I've been dealing with Luke, service writer. Very knowledgeable about all types of Mercedes.
by Mercedes-Benz of North Scottsdale on 08/01/2022
We are proud to read what a great experience you had with the team here at Mercedes-Benz of North Scottsdale. Thank you for taking the time to let us know.
by 2020 MERCEDES-BENZ SPRINTER 2500 Owner on 07/27/2022Verified Service
Vehicle was in for service for two weeks and nothing was accomplished. 2022 VS30 Sprinter still has check-engine light coming on and the engine is having serious issues.
by Mercedes-Benz of North Scottsdale on 07/28/2022
Your feedback is important to us here at Mercedes-Benz of North Scottsdale and I would appreciate the opportunity to speak with you to address your feedback. Please email me with your preferred contact information. Michelle Petrenko, General Manager, Mercedes-Benz of North Scottsdale, Mpentrenko@penskeautomotive.com
by 2020 MERCEDES-BENZ GLA250 4MATIC Owner on 07/23/2022Verified Service
Had me come there for a recall and told me they couldnt do it the MB had to do it from their office. Waste of my time and gas
by Mercedes-Benz of North Scottsdale on 07/23/2022
Hello,
Your feedback is important to us here at Mercedes-Benz of North Scottsdale and I would appreciate the opportunity to speak with you to address your feedback. Please email me with your preferred contact information. Thank you. -Michelle Petrenko, General Manager, Mercedes-Benz of North Scottsdale, Mpentrenko@penskeautomotive.com
by Dave S. on 07/13/2022Verified Service
Mike DeBartolo in service was great. He replaced our battery in our remote key fob and all works well again. 5 star service from MB North Scottsdale!!
by Mercedes-Benz of North Scottsdale on 07/14/2022
Thank you for taking the time to leave a positive review, Dave. We are glad you were happy with your visit to Mercedes-Benz of North Scottsdale.
by 2015 MERCEDES-BENZ C300 4 MATIC Owner on 07/12/2022Verified Service
It was my first time going to Mercedes Benz of North Scottsdale. I relocated from Illinois and always received excellent customer service at Naperville il Mercedes Benz location. I received great customer service I was very pleased.
by Mercedes-Benz of North Scottsdale on 07/14/2022
Thank you for taking the time to share your five-star review, it means a lot. Our job at Mercedes-Benz of North Scottsdale is making sure our customers have the best experience possible and leave with a smile on their face. We are always here for you. Don't hesitate to reach out to us in the future.
by 2009 MERCEDES-BENZ C300 Owner on 07/11/2022Verified Service
The service and the people there were wonderful to deal with. However the service cost was very expensive.
by Mercedes-Benz of North Scottsdale on 07/13/2022
Thank you for taking the time to write a review for us. We are pleased to know that our Service Team was a pleasure to work with. We appreciate and value your feedback at Mercedes-Benz of North Scottsdale. If there is anything else we can do for you, please do not hesitate to contact us.
by 2022 MERCEDES-BENZ GLC 300 Shopper on 07/04/2022Verified Purchase
Friendly, professional service, great overall experience with every single individual we interacted with!
by Mercedes-Benz of North Scottsdale on 07/06/2022
Mercedes-Benz of North Scottsdale is delighted to learn that you had an excellent encounter with our staff. We are much obliged for your giving this sincere feedback. If you have any additional needs or questions, please don't hesitate to get in touch.
by 2020 MERCEDES-BENZ A 220 Owner on 06/21/2022Verified Service
The service was fine, but now I'm having problems with the tire pressure message coming on. A lot of computer related problems. This A220 is the worst Mercedes I've ever had.
by Mercedes-Benz of North Scottsdale on 06/23/2022
Thank you for bringing this to my attention. I would like the chance to speak with you to learn more about your tire pressure sensor. Can you please email me with your preferred contact information? I appreciate your time. Michelle Petrenko, General Manager, Mercedes-Benz of North Scottsdale, Mpentrenko@penskeautomotive.com
by 2021 MERCEDES-BENZ S 580 4MATIC Owner on 06/13/2022Verified Service
The electronics on the S580 are complex. There have been numerous recalls, mostly to fix software issues. It has been in the shop for a week now. Still waiting to hear if they can get the safety software bugs corrected.
by Mercedes-Benz of North Scottsdale on 06/17/2022
Hello,
At Mercedes-Benz of North Scottsdale, we appreciate you taking the time to share your feedback. Customer satisfaction is of the utmost importance to us and I would like the chance to address your Mercedes-Benz S580 recall experience. Would you please email me with your preferred contact details?
Thank you, Michelle Petrenko, General Manager, Mercedes-Benz of North Scottsdale, Mpentrenko@penskeautomotive.com
by 2016 MERCEDES-BENZ E350 Owner on 06/01/2022Verified Service
Had a great experience as expected. All issues were addressed. Unfortunately, the reboot of the radio system lead to the deprograming of Bluetooth and the AC charging system.
by Mercedes-Benz of North Scottsdale on 06/18/2022
Hello, I appreciate you taking the time to share your feedback regarding your recent visit here at Mercedes-Benz of North Scottsdale and would like the opportunity to discuss the reboot of your vehicle radio system and the subsequent deprogramming of the Bluetooth and AC charging system. Can you please send your contact information to me? I look forward to hearing from you. Michelle Petrenko, General Manager, Mercedes-Benz of North Scottsdale, Mpentrenko@penskeautomotive.com
by 2021 MERCEDES-BENZ G550 Owner on 05/08/2022Verified Service
The brake pads were not replaced. I have three young children and our safety was at risk. Overall not satisfied with the lack of communication and customer service.
by Mercedes-Benz of North Scottsdale on 05/12/2022
Hello, I appreciate you taking the time to share your feedback regarding your recent visit here at Mercedes-Benz of North Scottsdale and would like the opportunity to discuss your brake pads and communication concerns. Can you please send your contact information to me? I look forward to hearing from you. Michael Faul, General Manager, Mercedes-Benz of North Scottsdale, Mfaul@penskeautomotive.com
Michael Faul
General Manager
Mercedes-Benz of North Scottsdale
Mfaul@penskeautomotive.com
by 2021 MERCEDES-BENZ GLE 350 4MATIC Owner on 05/07/2022Verified Service
They were super efficient and communicated well regarding the service and completion. I also love having the car washed when I pick it up.
by Mercedes-Benz of North Scottsdale on 05/07/2022
Thank you for doing business with us, 2021. Your five-star review is greatly appreciated.
by 2021 MERCEDES-BENZ GLE 350 Owner on 05/03/2022Verified Service
Service rep was friendly and communicative. I appreciate that he was respectful of my time constraints that day.
by Mercedes-Benz of North Scottsdale on 05/03/2022
Thank you for the great review and five stars! We are thrilled to learn that you enjoyed friendly, respectful service during your most recent experience with us here at Mercedes-Benz of North Scottsdale. We appreciate your business and look forward to seeing you back again next time.
by 2018 MERCEDES-BENZ C300 Owner on 04/21/2022Verified Service
Always about money! I really feel where we are heading is so sad the line between he who has and has not is clear. No discussion without funds.
by Mercedes-Benz of North Scottsdale on 04/22/2022
Hello,
Your feedback is important to us here at Mercedes-Benz of North Scottsdale and I would appreciate the opportunity to speak with you to address your feedback. Please email me with your preferred contact information. Thank you, Michael Faul, General Manager, Mercedes-Benz of North Scottsdale, Mfaul@penskeautomotive.com.
by 2013 MERCEDES-BENZ C250 Owner on 04/18/2022Verified Service
You did not leave a service stick on my windshield!!
Due to your quotes were too high, I went somewhere else to change the motor mounts!
by Mercedes-Benz of North Scottsdale on 04/21/2022
Hello. Your feedback is important to us here at Mercedes-Benz of North Scottsdale and I would appreciate the opportunity to speak with you to address your feedback regarding your recent service visit. Please email me with your preferred contact information. Thank you, Michael Faul, General Manager, Mercedes-Benz of North Scottsdale, Mfaul@penskeautomotive.com
by 2020 MERCEDES-BENZ GLS 450 4MATIC Owner on 03/27/2022Verified Service
Got a nonrepairable flat tire whild on vacation in Arizona. This dealer immediately fit us in for service so we could continue our trip.. Mike DeBartolo the Service Advisor did a great job.
by Mercedes-Benz of North Scottsdale on 03/27/2022
Hi there,
Thank you for your positive review and for sharing your experience. We are thrilled you had an accomodating and professional visit with us here at Mercedes-Benz of North Scottsdale. We are looking forward to seeing you again.
by 2018 MERCEDES-BENZ GLC COUPE 63 4MATIC AMG Owner on 03/02/2022Verified Service
Excellent Service! Car was well taken care off. Stephanie Lewis, my service advisor, made sure I was informed through the process.
by Mercedes-Benz of North Scottsdale on 03/02/2022
Thanks for taking the time to share your service experience with us! We look forward to working with you again in the future.
by 2022 MERCEDES-BENZ GLS 450 4MATIC Owner on 01/25/2022Verified Service
Excellent work by Steven Higley. Exceeded expectations. Got the entire job done professionally and quickly. Thanks.
by Mercedes-Benz of North Scottsdale on 01/25/2022
Thank you for sharing your excellent review for us here at Mercedes-Benz of North Scottsdale. We strive to provide amazing services for our customers.
by 2017 MERCEDES-BENZ GLE 350 Owner on 01/24/2022Verified Service
i scheduled a windshield replacement.
took in my car, called at the end of the day and they said they didn't do it - and told me to come get my car.
by Mercedes-Benz of North Scottsdale on 01/25/2022
Hello,
I appreciate you taking the time to share your feedback regarding your recent visit here at Mercedes-Benz of North Scottsdale and would like the opportunity to discuss your windshield replacement experience. Can you please send your contact information to me?
I look forward to hearing from you. Michael Faul, General Manager, Mercedes-Benz of North Scottsdale, Mfaul@penskeautomotive.com
by 2018 MERCEDES-BENZ C300 Owner on 01/20/2022Verified Service
Service Advisor Mr .Steve Higley had taken care of a fuel line leak which we were not aware of. went over work done and advised of tires might need to be replaced soon .
by Mercedes-Benz of North Scottsdale on 01/20/2022
Hi there,
We are happy that our Service Department could meet your expectations. Thank you for choosing Mercedes-Benz of North Scottsdale and know that you are always welcome here.
