by 2020 MERCEDES-BENZ GLE 350 4MATIC Owner on 03/21/2026Verified Service
Edwin the service agent was truly professional and very informative throughout the vehicles service. They made an easy transfer to a loaner provided complimentary. My car was returned clean and all repairs checked out. They won me as a client and I'm confident to say they are now my preferred dealer.
by 2019 MERCEDES-BENZ GLE COUPE 43 AMG Owner on 03/01/2026Verified Service
After service was performed, bill was payed and car was returned to me, there continues to be a message on the dash that reads "BR service exceeds 100 miles. This message suggests that the BR service was not done despite a bill of $1200.00. Very disappointing.
by John Hunt, Service Director on 03/02/2026
hank you for taking my call this morning. Again, I apologize that this light came on. When resetting your service reminder indicator, there was a software glitch that sometimes occurs that will make this message appear on the cluster. As discussed with you, we will perform a complimentary software update on your instrument cluster when you bring your vehicle in on 3/13/26. Thank you for your understanding .
by 2022 MERCEDES-BENZ GLE 350 4MATIC Owner on 04/26/2026Verified Service
Mercedes Benz of New Rochelle always greets me with a smile and provides timely updates to the status of my vehicle's service.
by Henry C. on 01/18/2026Verified Service
Excellent service from MB in New Rochelle. Straight forward, Honest, and courteous from the minute I stepped out of my car til the moment I pulled away.
by 2012 MERCEDES-BENZ CLS63 AMG Owner on 01/02/2026Verified Service
Excellent dealer, they kept me very informed every detail they spoke to me about especially Pete. The service manager was extremely helpful.
by 2012 MERCEDES-BENZ E 350 4MATIC Owner on 11/23/2025Verified Service
The best Mechanics and Staff! excellent customer service. Thank You Jorge and to the Team over at Mercedes New Rochelle.
by Mike H. on 10/15/2025Verified Service
Very comfortable waiting area.
Service team polite, friendly and very responsive to our needs. Car washed and looked great.
by 2024 MERCEDES-BENZ GLE 350 4MATIC Owner on 08/26/2025Verified Service
Staff was extremely helpful in getting me into a courtesy vehicle and keeping me informed on the status of my vehicle.
by 2017 MERCEDES-BENZ C300 4 MATIC Owner on 08/17/2025Verified Service
Service was performed as expected and my vehicle is working great. It was also nice that the car was washed by the dealership before returned.
by 2023 MERCEDES-BENZ E 350 4MATIC Owner on 07/01/2025Verified Service
They are very courteous at Mercedes new rochelle and staff is working diligently to resolve the issue
by 2020 MERCEDES-BENZ GLS 450 4MATIC Owner on 06/29/2025Verified Service
Fantastic service department and management. These folks always provide the best service and hospitality by far in the industry. We are committed to servicing our vehicle with Mercedes Benz of New Rochelle.
by 2024 MERCEDES-BENZ GLE 350 4MATIC Owner on 05/29/2025Verified Service
"I highly recommend this dealership for their honesty and professionalism. They took the time to explain the process and did an exceptional job."
by Subhan M. on 05/18/2025Verified Service
I had a great experience at benz New Rochelle The staff were knowledgeable, friendly, I felt like they genuinely cared about doing a good job
by 2021 MERCEDES-BENZ GLE 350 4MATIC Owner on 04/28/2025Verified Service
I commend your team on the recent vehicle service.
The car was in pristine condition, and the service I received exceeded expectations. The professionalism and care demonstrated throughout the process were truly remarkable. I appreciate the high quality of work and look forward to utilizing your services again in the future.
by Jonezbx5 S. on 12/29/2024Verified Service
Now This Dealership is REALLY the definition of "THE BEST OR NOTHING"!!
Service department never fails. They Make it right and go above and beyond. Huge Thanks to service Management Pete & John, Courtney my Service advisor, Travis the Technician and the Loaner department Team John and Joey. Thank you for all you do for my Multiple vehicles. From my family to yours Happy Holidays.
by 2019 MERCEDES-BENZ GLC 300 4MATIC Owner on 11/12/2024Verified Service
I was very disappointed with the additional expense I had incurred:
With the dropping of my subframe, just to remove a bolt that back out against my gas tank.
Having already paid for a service package in advance.
Also, as anyone notice the amount of upselling that is occurring with these service representatives or is it just me?
by John Hunt on 11/13/2024
Thank you for taking my call today. I understand your frustration with the repairs that you needed to have performed on your vehicle. As I said in my call to you, I know that our Service Manager Pete K went over the necessary repairs with you in person and in great detail. He even worked out a discounted price for you. I look forward to speaking with you again when you have the time so we may resolve any further dissatisfaction you are feeling. Thank you! John Hunt Service Director (914) 275-4018
by 2022 MERCEDES-BENZ GLC 300 4MATIC Owner on 10/18/2023Verified Service
The New Rochelle Mercedes Benz Service Rep Chris was an awesome and down to earth person. He serviced my Mercedes Benz efficiently within a timely fashion and addressed all of my concerns about my vehicle and other models that I was interested in. I give 5 Stars to that Dealership & the Service Department.
by 2021 MERCEDES-BENZ GLE 450 4MATIC Owner on 05/11/2023Verified Service
Knowledgeable. Courteous. Did not suggest work that was not necessary and in fact when I asked abut tires they said ni need at this time.
Went out of there way to give me a loaner when the repair was going to be prolonged and then came to my home to deliver my car ( 40 miles away).
by 2020 MERCEDES-BENZ GLB 250 4MATIC Owner on 12/21/2022Verified Service
Mercedes-Benz of New Rochelle is great ! My first time at this is dealership gave me the impression they I was waisting my time going all the way to Manhattan. These guys are really expert. I was in and out of the service department without have to.leaving my car for a week, like the last visit to manhattans dealership. I am happy with their express response. Bravo !!!!happy holidays to each and everyone in this dealership Calvert.
by 2015 MERCEDES-BENZ S550 4MATIC Owner on 11/18/2022Verified Service
My ignition battery was weak following a 45 -day body repair. I visit the dealership and my car did not start.
After a discussion, the manager expedited a diagnostic and service on my vehicle. I was completed in about 3 hrs. Great experience for last minute issue.
1 - 20 of 400 results
Service Information
220 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Mercedes-Benz of New Rochelle specializes in these services, in addition to many others.
Brake Service
Oil Change
Tire Service & Repair
Top Makes Serviced
Based on CARFAX Service History, Mercedes-Benz of New Rochelle specializes in these makes, in addition to many others.
What do verified customers think about Mercedes-Benz of New Rochelle in New Rochelle, NY?
Verified customers who visit Mercedes-Benz of New Rochelle in New Rochelle, NY rate this business 4.6 out of 5 stars, with 400 reviews. 220 customers favorited this location.
How can I contact Mercedes-Benz of New Rochelle in New Rochelle, NY?
To reach the sales team at Mercedes-Benz of New Rochelle in New Rochelle, NY, call (914) 275-4000. To reach the service department, call (914) 275-4000
Does Mercedes-Benz of New Rochelle in New Rochelle, NY have a service center?
Yes, Mercedes-Benz of New Rochelle in New Rochelle, NY does have a service center. You can contact the service department at (914) 275-4000.
