by 2016 MERCEDES-BENZ GLE 350 4MATIC Owner on 04/20/2026Verified Service
Irresponsible customer service. No proper communication. My spouse was first given an invoice for someone else's car(there was no name on the invoice, even on the right one we got later).
Told an inspection was done, but no report.
Did not properly communicate the estimate
by owner on 04/21/2026
Hello, thank you for letting me know about your most recent service visit. I'm so sorry for the poor communication and customer service you experienced! I would like the chance to personally speak with you and your spouse about your experience and see if there is something I can do to help. Could you please reach out to me directly at your earliest convenience using your preferred method of contact so we can discuss this? Best, Mitch Sherwood, General Manager, (317) 580-6820, msherwood@mbindy.net
by 2008 SMART FORTWO PURE/PASSION Owner on 04/06/2026Verified Service
The technician was on top of everything going on with my Smart car. I trust them to take great car of my car. I have used Mercedes since I purchased my car. They always take great care of it. It is 17 years old and runs like a new one. Thank you Mercedes.
by owner on 04/06/2026
We appreciate your trust in our team to care for your Smart car. Thank you for choosing Mercedes-Benz of Indianapolis over the years. Your loyalty means a lot to us.
by 2023 MERCEDES-BENZ C300 4 MATIC Shopper on 03/05/2026Verified Purchase
Billy was very helpful and knowledgeable about the car we were selecting. He repaired one wheel and the car was delivered in perfect condition. He walked us through the purchasing process and all of the electronics. Mrs. Skiles was very good at explaining various warranties as well.
Mike Hanna
Pendleton, Indiana
by owner on 03/06/2026
Our team appreciates your detailed feedback. We're glad the car and warranty information met your expectations. Thank you for choosing Mercedes-Benz of Indianapolis.
by 2026 MERCEDES-BENZ GLC 300 4MATIC Owner on 02/09/2026Verified Service
My service advisor, Dave, did me a huge favor by taking my car in immediately to check out an issue with one tire. We were leaving for vacation the next day, and I needed to be sure that the tire wasn't losing pressure. The service guys took care of the problem in just one hour, and we were able to depart as planned. Dave even called me the next morning to make sure everything was good.
by owner on 02/09/2026
We appreciate you sharing your experience with our service team at Mercedes-Benz of Indianapolis. It's good to hear your issue was addressed quickly and you were able to leave for your vacation as planned. Thank you for choosing us for your vehicle needs.
by 2025 MERCEDES-BENZ GLE COUPE 450 4MATIC Shopper on 12/03/2025Verified Purchase
Ryan was fantastic to work with. I called in asking about a specific car and Ryan did not try to sell me anything I did not want or need. It was the easiest car buying experience I have had buying a car. I live in another state and the entire transaction was done over the phone and the car was shipped and delivered directly to my house. Would definitely recommend working with Ryan.
TJ Carley
by owner on 12/03/2025
We appreciate your kind words about your experience with our team. Glad the process was smooth for you, especially with the remote purchase and delivery. Thank you for recommending Mercedes-Benz of Indianapolis.
by 2024 MERCEDES-BENZ GLC 300 4MATIC Owner on 11/21/2025Verified Service
The service representative was polite, professional, and explained all of the details of the service for the automobile. He even called the Mercedes dealer in Fort Myers to check on what was done to the car when it was serviced there last spring. I received text updates as the day went on.
by owner on 11/21/2025
We appreciate you sharing your experience with our team at Mercedes-Benz of Indianapolis. We're glad our service and communication met your expectations. Thank you for choosing us for your automobile's care.
by 2019 MERCEDES-BENZ C300 Owner on 11/10/2025Verified Service
I brought my car there because my check engine light came on, after getting a diagnostic done, I was told by your technician that there is nothing wrong with my vehicle. One week later the light came back on and I have been trying to get in touch with my service advisor and couldn't get a call back. That's not a good customer service.
by 2022 MERCEDES-BENZ SPRINTER 3500 Owner on 11/01/2025Verified Service
Horrible experience. No communication from the service techs. I had an appointment and never received a call back to discuss the issues. They had it for 2 days. Didn't look at it until the 2nd day. Received a link to look at the priblems but I had questions and I sent text and called to leave a message to discuss with the tech. Never called back. I WILL NEVER take my van here again.
by 2024 MERCEDES-BENZ SPRINTER 2500 Owner on 09/05/2025Verified Service
I recently had my car serviced here and was very pleased with the experience. The staff were friendly and professional, ensuring all my concerns were addressed. The service itself was efficient and thorough, and my car is running smoothly now. I highly recommend this place for anyone looking for reliable car service with excellent customer care.
by 2018 MERCEDES-BENZ CLA 250 4MATIC Owner on 08/26/2025Verified Service
$507+ was collected from us for just diagnosis without any repair or oil change. With that ridiculous amount paid, the air conditioning stopped working, steering got shaky, tire wheel spoilt. We communicated immediately and Chris said it is not their fault. And nothing was done to rectify it.
by 2019 MERCEDES-BENZ A 220 4MATIC Owner on 08/01/2025Verified Service
Bought new battery in February, car was completely dead after one weekend of not driving in July. Took car in since battery was under warranty. Car was held for 5 nights and I was charged $500 for them to charge my battery and install software updates. I would NOT RECOMMEND this shop. Stay away if you don't want to be ripped off.
by 2021 MERCEDES-BENZ GLB 250 4MATIC Owner on 07/30/2025Verified Service
Had an appointment at 7:30 am to get my service done. Wife dropped the car off and found out that it would take 4 hours to complete and that they'd call with any questions or changes. Didn't have a loaner car or shuttle available. 3 unreturned phone calls and 9 hours later, they finally called to let her know the car was done and that the keys would be left in the car unlocked.
by 2024 MERCEDES-BENZ GLS 450 4MATIC Owner on 05/03/2026Verified Service
Time spent with Guy was great.
Got to understand how parking features work and got the live traffic working on my new Benz !
by owner on 05/03/2026
Thank you for sharing your experience with our team at Mercedes-Benz of Indianapolis. We're glad you found the time useful and got the live traffic set up on your new Benz.
by 2022 MERCEDES-BENZ E AMG 53 4MATIC Owner on 05/02/2026Verified Service
Never got a call that my new tire was in but I was in the area and stopped by to see and then while there was told it was there.
by owner on 05/06/2026
Hello, we appreciate you sharing this review with us. I'm so sorry that the communication wasn't better regarding your tire! Please give me a call when you get a chance, and I would like to discuss this with you further! - Thank you, Mitch Sherwood, General Manager, (317) 580-6820, msherwood@mbindy.net
by 2018 MERCEDES-BENZ GLS 450 4MATIC Owner on 05/01/2026Verified Service
We pay Mercedes service $225 per hour to avoid having to return 2 to 3 times for the same issue. They want us to come back a 3rd time to continue researching the issue.
by owner on 05/04/2026
Hello. Thank you for your feedback, and I'm so sorry that it has been so difficult to find a solution for your vehicle. I would appreciate the opportunity to speak with you in greater detail to see if there is something I can do to help. Whenever you can, please reach out to me directly so we may discuss this further. Sincerely, Mitch Sherwood, General Manager, (317) 580-6820, msherwood@mbindy.net
by 2019 MERCEDES-BENZ SPRINTER 2500/3500 Owner on 04/20/2026Verified Service
They had such poor communication. We called so many times and never got our calls returned. We will never go there again.
by owner on 04/21/2026
Hello, thank you for your feedback. I'm so sorry for the lack of communication during your most recent service visit. I would like to speak with you about your experience and try to help resolve this for you. Please contact me directly at a time that is best for you. Thank you, Mitch Sherwood, General Manager, (317) 580-6820, msherwood@mbindy.net
by 2026 MERCEDES-BENZ E AMG 53E 4MATIC Shopper on 04/16/2026Verified Purchase
Great service from Tony Fese and the team. The process was easy - everyone is friendly and professional.
by owner on 04/16/2026
Thank you for recognizing our team's service and professionalism. We appreciate your feedback at Mercedes-Benz of Indianapolis.
by Pamela D. on 04/04/2026Verified Service
My experience was great and the service tech was great but the price was more then the Service B was suppose to cost per google searches.
by owner on 04/04/2026
Thank you for sharing your experience with our service team at Mercedes-Benz of Indianapolis. We appreciate your feedback about the pricing. If you have any questions, please contact us directly.
by 2017 MERCEDES-BENZ E300 4MATIC Owner on 04/03/2026Verified Service
Courteous service rep. Had to keep car and extra two days and didn't mind my having their loaner car for the entire time. They are building a new car wash so asked if I wanted a carwash voucher.
by 2025 MERCEDES-BENZ GLC 300 4MATIC Shopper on 03/23/2026Verified Purchase
Straight forward. Delivered as promised. Sent videos of car prior to coming from Texas. Car was better than expected at a great price. Outstanding customer service from Brandon and team
by owner on 03/23/2026
Thank you for recognizing our team's efforts at Mercedes-Benz of Indianapolis. We appreciate your business and wish you all the best with your new vehicle.
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6,598 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Mercedes-Benz of Indianapolis specializes in these services, in addition to many others.
Brake Service
Oil Change
Tire Service & Repair
Top Makes Serviced
Based on CARFAX Service History, Mercedes-Benz of Indianapolis specializes in these makes, in addition to many others.
What do verified customers think about Mercedes-Benz of Indianapolis in Indianapolis, IN?
Verified customers who visit Mercedes-Benz of Indianapolis in Indianapolis, IN rate this business 4.4 out of 5 stars, with 544 reviews. 6,598 customers favorited this location.
How can I contact Mercedes-Benz of Indianapolis in Indianapolis, IN?
To reach the sales team at Mercedes-Benz of Indianapolis in Indianapolis, IN, call (317) 854-5070. To reach the service department, call (317) 940-9689
How can I schedule a service appointment with Mercedes-Benz of Indianapolis in Indianapolis, IN?
