by 2015 MERCEDES-BENZ C300 Owner on 05/09/2025Verified Service
The worst experience ever. The maintenance team sent us a video and a quote. We agrees to it and the. The next day they discovered something that should had been caught before sending us the 1st quote. They said they discounted us but after reviewing the bill they only too 100.00 ofd the total cost
All we heard were excuses from th Service Manager and his staff. We will never take out Mercedes back here.
by Mercedes on 05/13/2025
Thank you for taking the time to speak with us directly over your recent concerns. We truly appreciate your business and hope everything was resolved to your satisfaction. If there is ever anything I can assist you with in the future, please feel free to contact me. Adam Fontenot Service Director - Mercedes-Benz of Georgetown 512-942-6928 afontenot@Group1Auto.com
by Mauro C Palacio P. on 04/25/2025Verified Service
Excellent service from Mercedes ME to arrange transport for my vehicle to Georgetown, and Service Advisor Mr. Jarrod acted fast in getting my vehicle on the road the same day, a very professional person, the technician was fast to replace the damaged tire and inspected the vehicle by Mercedes Benz standard. Thank you for your service and your help.
by Mercedes on 04/26/2025
Hi Mauro, thank you so much for your positive comments about Mercedes-Benz of Georgetown! Please let us know if there is anything else we can do for you; we are more than happy to help!
by 2013 MERCEDES-BENZ ML350 Owner on 04/05/2025Verified Service
Service was expertly performed -- there were some hiccups and miscommunications along the way, but these things can happen within any organization. What was really great was that management got involved and made everything right. In the end, excellent mechanical service, and excellent customer service. Thank you, Mercedes-Benz, for all you do for us!
by Mercedes on 04/07/2025
We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it's clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Adam Fontenot Service Director Mercedes-Benz of Georgetown afontenot@mbofgeorgetown.com
by Mauro C Palacio P. on 03/15/2025Verified Service
Good and prompt services, Mr. Jarrod help me in the process of my insurance claim and provide them all the documentation necessary. He ordered the parts and the technician made the necessary repairs and replacement of damaged part. All this done in less than 4 days, I really recommend Mercedes Benz of Georgetown for all your Mercedes Benz vehicles. Once again, thank you Mr. Jarrod.
by Mercedes on 03/16/2025
Mauro, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Georgetown. Please don't hesitate to reach out if there's anything additional we can do for you.
by Mauro C Palacio P. on 02/25/2025Verified Service
Thanks Mr. Jarrod, Very efficient and educated advisor. He promptly directed me to the rental advisor and kept me informed about the vehicle status. The rental advisor promptly assigned me a new vehicle and was back in the road. The service was super fast and my vehicle was ready the same day as the technician efficiently and promptly completed the repair. I urgently recommend Mercedes of Georgetown for all services available.
by Mercedes on 02/27/2025
Hi Mauro, we're happy you found Jarrod to be so supportive during your experience here at Mercedes-Benz of Georgetown. Please let us know if there is anything else we can do for you; we are more than happy to help!
by 2022 MERCEDES-BENZ E 450 Owner on 05/30/2025Verified Service
What's not to love about Mercedes-Benz of Georgetown? The top quality service for quality vehicleperformance.
by Mercedes on 05/30/2025
Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Mandy R. on 03/23/2025Verified Service
They kept me updated on my vehicle, provided me with a loaner, and brought my car back to me. They went out of their way to accommodate me and it was much appreciated with the busy schedule I have.
by Mercedes on 03/24/2025
Hi, we appreciate your positive review about your recent experience with us! Until the next time we meet, take care!
by Mauro C Palacio P. on 03/12/2025Verified Service
Service advisor Mr. Jarrod, experience, helped in the accomplishment of finding the tire for my vehicle the fastest possible. The technician was fast in replacing the damaged tired. The whole process was fast and accurate. Thank you.
by Mercedes on 03/13/2025
Hi Mauro, thanks for your praise and kind comments about Jarrod. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
by 2019 MERCEDES-BENZ SPRINTER 1500 Owner on 03/09/2025Verified Service
I'm traveling with my Sprinter and had exhaust system problems. I'm just two weeks beyond my warranty period. They got me right in, and sold me the part wholesale and covered the labor! Thanks for the great service.
by Mercedes on 03/10/2025
Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
by 2017 MERCEDES-BENZ E300 4MATIC Owner on 02/24/2025Verified Service
My advisor Jay provided outstanding service, ensuring I had the best experience while taking great care of my vehicle. Five stars!
by Mercedes on 02/25/2025
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you, and have a fantastic day!
by Mauro C Palacio P. on 02/07/2025Verified Service
Thanks to my service advisor Mr. Jarrod, very professional and knowledgeable, he kept me informed of the status of my vehicle at all times. The technician detected deficiencies and corrected to standard. I recommend Mercedes Benz of Georgetown
by Mercedes on 02/08/2025
Hi Mauro, thank you for your kind review; we are happy to pass along your comments to Jarrod here at Mercedes-Benz of Georgetown! Please let us know if there is anything else we can do for you; we are more than happy to help!
by 2021 MERCEDES-BENZ GLA250 Owner on 01/30/2025Verified Service
Drew, the person who helped me with my service was exceptional. He was very cordial and professional.
by Mercedes on 01/31/2025
Hello, we're happy you found Drew to be so supportive during your experience here at Mercedes-Benz of Georgetown. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Dan C. on 01/11/2025Verified Purchase
Excellent representative Carlos Fuentes. Responded to all my questions. Assisted me in various areas of concern. Provided great service start to finish. Took away my concerns and delivered a fantastic vehicle. Wish I could buy another one!
by Mercedes on 01/12/2025
Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
by 2018 MERCEDES-BENZ GLC 300 Owner on 01/01/2025Verified Service
Jay (Service Advisor) was friendly, attentive and did a great job keeping me informed on the status of my car repair.
by Mercedes on 01/02/2025
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
by 2007 MERCEDES-BENZ C230 Owner on 12/10/2024Verified Service
Got my Black Friday A Service special, addressed the oil sensor warning light and completed my inspection in one visit. Thank you Mercedes for the loaner car!
by Mercedes on 12/11/2024
Hi, we really appreciate your feedback! We hope you have a great day!
by 2018 MERCEDES-BENZ GLE COUPE 43 AMG Owner on 11/15/2024Verified Service
Tire warranty not happy with the fact that I got a new tire but warranty doesn't start over for the new tire.
by Mercedes on 11/18/2024
Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Adam Fontenot Service Director afontenot@mbofgeorgetown.com
by 2016 MERCEDES-BENZ SPRINTER 3500 Owner on 11/14/2024Verified Service
I was greeted immediately by the service advisor. The work completed as requested and by the estimated time
by Mercedes on 11/15/2024
Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
by Mauro C Palacio P. on 09/30/2024Verified Service
Best service ever, fast and professional, also the service advisor Ms. Osmary is very knowledgeable and efficient.
by Mercedes on 10/01/2024
Hi Mauro, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Georgetown! We are always more than happy to assist you if anything else comes up. Take care!
by 2020 MINI COOPER S COUNTRYMAN ALL4 Shopper on 09/23/2024Verified Purchase
A wonderful experience. Adam Binford was a wonderful agent and he assured that the process was efficient and quick.
by Mercedes on 09/24/2024
Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
by 2014 MERCEDES-BENZ ML 350 4MATIC Owner on 08/12/2024Verified Service
Emily was awesome, during my observations waiting in the lounge you can tell by her interactions with other customers through out the day that she gave it her best. Absolutely glad to have her help.
by Customer Service on 08/13/2024
Thank you for being our customer, we appreciate your kind words!
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285 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Mercedes-Benz of Georgetown specializes in these services, in addition to many others.
Auto Maintenance
Brake Service
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Top Makes Serviced
Based on CARFAX Service History, Mercedes-Benz of Georgetown specializes in these makes, in addition to many others.
What do verified customers think about Mercedes-Benz of Georgetown in Georgetown, TX? Verified customers who visit Mercedes-Benz of Georgetown in Georgetown, TX rate this business 4.6 out of 5 stars, with 464 reviews. 285 customers favorited this location.How can I contact Mercedes-Benz of Georgetown in Georgetown, TX? To reach the sales team at Mercedes-Benz of Georgetown in Georgetown, TX, call (512) 883-0827. To reach the service department, call (512) 930-6150How can I schedule a service appointment with Mercedes-Benz of Georgetown in Georgetown, TX? You can schedule a service appointment at Mercedes-Benz of Georgetown in Georgetown, TX through CARFAX.Does Mercedes-Benz of Georgetown in Georgetown, TX have a service center? Yes, Mercedes-Benz of Georgetown in Georgetown, TX does have a service center. You can contact the service department at (512) 930-6150.
