by 2013 MERCEDES-BENZ S550 Owner on 02/08/2026Verified Service
Untimely communication by advisors. His response was not timely to critical questions I raised. He took over 48 hours to respond and one item I asked to be checked was not addressed so now I have to return. Each trip for servicing requires about 4 hours of time going and coming so it is important to have items check and respond timely.
by Mike Fisher on 02/09/2026
Thank you, Jerry, for taking the time to let us know about your experience here. I apologize that we didn't meet your expectations, and I'd like to know more about the issues you raised. Do you have some time for a quick phone call? Mike Fisher, Business Development Center Manager 703-284-2575.
by 2021 MERCEDES-BENZ A 220 4MATIC Owner on 01/31/2026Verified Service
I like everything about my service this time. This was the first time I had Garry Burk as my advisor and I must say he is awesome! He was very accommodating and went above and beyond for me. I really appreciate his professionalism and assistance. THANK YOU SO MUCH, GARY!!
by Mike Fisher on 02/01/2026
Jamia, thank you so much for the five-star review and for sharing such kind feedback about your recent service visit. We're thrilled to hear that Garry Burk made such a positive impression and went above and beyond to accommodate you. Your appreciation of his professionalism and dedication truly means a lot, and we'll be sure to share your comments with him. We're grateful for the opportunity to earn your trust and look forward to assisting you again in the future. Please feel free to reach out if we can be of any assistance.
Mike Fisher
Business Development Center Manager
703-284-2575
by 2020 MERCEDES-BENZ GLC 300 4MATIC Owner on 12/13/2025Verified Service
Juan is always professional and keeps me updated as often as he can regarding any work being completed. It should be noted that he goes above and beyond in ensuring that customers feel satisfied and at ease with whatever recommendations are made from the technicians. Furthermore, I feel that the process is always seamless; from drop-off to pick-up, I've not had ANY significant issues getting my vehicle serviced at MBA.
by Mike Fisher on 12/15/2025
Thank you for the great review, Justin! We're thrilled to hear that your service advisor, Juan, provided excellent care. We take pride in having knowledgeable and attentive team members who make every visit a great one. We'll be sure to pass along your compliments to himthank you for choosing Mercedes-Benz of Arlington! Mike Fisher, Business Development Center Manager, 703-284-2575.
by 2013 MERCEDES-BENZ E550 Owner on 11/16/2025Verified Service
I took my car in to have a minor dent/scratch repaired and 24 days later when I return to pick my car up my drivers seat was broken and they refused to fix my seat as well as my car went in service with 98,120 miles picked up with 98,143 miles and cousin center is o. The premise and there was no need for test drive so why was the extra mileage on my car.
by Mike Fisher on 11/17/2025
Thank you, Patricia, for taking the time to let us know about your experience here. I apologize that we didn't meet your expectations, and I'd like to know more about the issues you raised. Do you have some time for a quick phone call? Mike Fisher, Business Development Center Manager 703-284-2575.
by 2020 MERCEDES-BENZ GLE 350 4MATIC Owner on 08/17/2025Verified Service
So appreciate the drop off and immediate service to replace my flat out of prior appointment. Communication with the service advisor was almost nonexistent. When it was done, I got a voicemail, but I was unable to find him when I arrived, and waited about 20 minutes before somebody would check me out.
by Mike Fisher on 08/18/2025
Rachel, thanks for sharing your experience with us. I'm glad to hear that we were able to take the vehicle in and get the tire repaired quickly, but it seems our communication with you just wasn't up to standard. I'll address this with the Service Manager. Thank you for continuing to allow us to help keep your Mercedes on the road and running well, and feel free to get back in touch if I can be of any assistance. Mike Fisher, Business Development Center Manager 703-284-2575
by 2021 MERCEDES-BENZ GLB 250 4MATIC Owner on 05/16/2026Verified Service
Mercedes Arlington is number one for a reason. It's honestly that good.
I'm typically given a loaner for any service. Even if it's a quick service.
Best customer service I've had.
by 2012 MERCEDES-BENZ C300 4 MATIC Owner on 05/09/2026Verified Service
Customer service, ease of scheduling appointment online, and car service completed in satisfactory time.
by Mike Fisher on 05/11/2026
Thank you so much for your kind words, Sharon! We're thrilled to hear that you had a great experience with us. Our team at Mercedes-Benz of Arlington strives to deliver top-notch service, and it's fantastic to know we hit the mark. We look forward to seeing you again for your next service visit! Mike Fisher, Business Development Center Manager, 703-284-2575.
by 2015 MERCEDES-BENZ GLA250 4MATIC Owner on 05/06/2026Verified Service
I was in and out very fast and Mercedes really took care of my emergency and they got me in and out. Thank you.
by Mike Fisher on 05/06/2026
Thank you for taking the time to share your experience with us, Deborah! We're so glad to hear that your service was quick and efficient. Our team works hard to ensure we get you back on the road as smoothly and promptly as possible. We look forward to your next visit and appreciate your continued trust in us! Mike Fisher, Business Development Center Manager, 703-284-2575.
by 2012 MERCEDES-BENZ E350 Owner on 04/29/2026Verified Service
My check engine light was on and the service technician fixed the problem in short order. Great service and speedy too.
by Mike Fisher on 04/29/2026
Thank you for sharing your experience with us, Louise. We're happy to know our service department delivered the level of care you deserve from Mercedes-Benz. We look forward to your next visit. Mike Fisher, Business Development Center Manager, 703-284-2575.
by 2003 MERCEDES-BENZ CLK430 Owner on 04/21/2026Verified Service
The car was checked out for a convertible top haven't had it done yet, but in the meantime, the service was good.
by Mike Fisher on 04/22/2026
We're delighted to hear about your positive service visit, Deborah! Our goal is to deliver the highest level of care and professionalism, and it's wonderful to know our team met your expectations. Thank you for trusting Mercedes-Benz of Arlington. Mike Fisher, Business Development Center Manager, 703-284-2575
by 2022 MERCEDES-BENZ S 500 4MATIC Owner on 03/22/2026Verified Service
I dropped off my vehicle without appointment and Ray the service advisor checked my vehicle in, he was very professional and knowledgeable i recommend everyone who needs to fix his car to go ti him.
by Mike Fisher on 03/23/2026
Thank you for your 5-star review! We're glad to hear that Ray was able to assist you promptly and provided the kind of experience you should expect here. Recommendations like yours mean a great deal to us, and we truly appreciate you taking the time to share your experience. We look forward to being of service whenever you need us.
Mike Fisher
Business Development Center Manager
703-284-2575
by 2024 MERCEDES-BENZ GLC 300 4MATIC Owner on 03/19/2026Verified Service
Can't recommend enough! First class service! They are accommodating, knowledgeable and get the job done! Service advisors know how to do their jobs and care for the customer.
by Mike Fisher on 03/23/2026
Thank you for the fantastic 5-star review! We're thrilled to hear that our team provided first-class service and that you found our advisors knowledgeable, accommodating, and effective. Your kind words mean a lot, and we truly appreciate you sharing your experience. We're always here if you need anything in the future.
Mike Fisher
Business Development Center Manager
703-284-2575
by 2020 MERCEDES-BENZ C 43 AMG Owner on 03/16/2026Verified Service
Geoff Smith did everything I requested and was always available when I need to discuss an issue regarding my vehicle.
by Mike Fisher on 03/23/2026
Thank you for taking the time to share your feedback and for the 5-star review. We're glad to hear that Geoff was able to take care of everything you needed and was available to address any questions that came up. Providing attentive and responsive service is always our goal, and we appreciate you recognizing his efforts. Please feel free to reach out if we can be of any assistance.
Mike Fisher
Business Development Center Manager
703-284-2575
by 2020 MERCEDES-BENZ CLA AMG 35 4MATIC Owner on 03/14/2026Verified Service
The good: Service was well done, as expected. Thanks!
The bad: I wasn't acknowledged and processed until half an hour after my appointment time.
by Mike Fisher on 03/14/2026
Your feedback means a great deal to us, Sami! We're glad you had a smooth and enjoyable service experience at Mercedes-Benz of Arlington. Please don't hesitate to reach out if there's anything else we can assist you with. Mike Fisher, Business Development Center Manager, 703-284-2575.
by 2011 MERCEDES-BENZ C300 4 MATIC Owner on 03/14/2026Verified Service
My service advisor Gary Burke always goes above and beyond; providing professionalism, and excellent customer service. He is definitely an asset to Mercedes Benz of Arlington!
by Mike Fisher on 03/14/2026
Thank you for the great review, Bettina! We're thrilled to hear that your service advisor provided excellent care. We take pride in having knowledgeable and attentive team members who make every visit a great one. We'll be sure to pass along your compliments to Garrythank you for choosing Mercedes-Benz of Arlington! Mike Fisher, Business Development Center Manager, 703-284-2575.
by 2019 MERCEDES-BENZ C300 4 MATIC Owner on 03/12/2026Verified Service
I was in at 7am. The car was completely checked and shown to me by video and asked if I wanted additional services which I added. I was out by 11am.
My Greeter was very cordial in action, talk and in his working on my bill.
Thank you,
by Mike Fisher on 03/14/2026
We're grateful for your feedback Marvena. We are pleased you had a great service experience with us. Thank you for choosing Mercedes-Benz of Arlingtonwe value your trust in our team. Mike Fisher, Business Development Center Manager, 703-284-2575.
by Cathy J. on 02/26/2026Verified Service
Always exceptional service at Mercedes Benz of Arlington by my exceptional service manager Garry Burk and his team.
by Mike Fisher on 03/01/2026
Thank you, Cathy, for the wonderful 5-star review!
We're so glad to hear that your visits continue to be such a positive experience. Garry and the entire service team work hard to provide the level of care and attention our guests expect, and it's great to know that dedication shines through each time you come in.
We truly appreciate you taking the time to share your feedback and for trusting us with your vehicle.
Feel free to reach out if we can be of any assistance.
Mike Fisher
Business Development Center Manager
703-284-2575
by 2014 MERCEDES-BENZ ML 350 4MATIC Owner on 02/25/2026Verified Service
Great Customer Service. Service Rep was amazing. Takes his time to explain everything in a nice tone, professional manner. Car wash is A+ Lounge area is well kept and friendly, snacks, water, coffee area all that is worth the wait.
by Mike Fisher on 02/25/2026
Thank you for your wonderful review, Joseph! We're so happy to hear that you enjoyed our waiting area and amenities. We believe that every aspect of your visit should be comfortable, from the moment you walk in the door to the time you leave. We look forward to welcoming you back to Mercedes-Benz of Arlington for your next service! Mike Fisher, Business Development Center Manager, 703-284-2575.
by 2008 MERCEDES-BENZ ML320 CDI Owner on 02/25/2026Verified Service
I like that I get to deal with the same Advisor, Garry, each visit. He makes sure my service is completed correctly.
by Mike Fisher on 02/25/2026
Thank you for taking the time to leave a review, Holly! We're thrilled to hear that Garry provided excellent care. We take pride in having knowledgeable and attentive team members who make every visit a great one. We'll be sure to pass along your compliments to himthank you for choosing Mercedes-Benz of Arlington! Mike Fisher, Business Development Center Manager, 703-284-2575.
by 2022 MERCEDES-BENZ GLS 450 4MATIC Owner on 02/03/2026Verified Service
Great service! Michael was awesome with the service team! Lucas, my technician, was great too! Both very professional!
by Mike Fisher on 02/05/2026
Thank you for choosing Mercedes-Benz of Arlington for your service needs, Godfrey! We truly appreciate your kind feedback and are glad Michael and Lucas could provide you with a great experience. We look forward to assisting you again in the future. Mike Fisher, Business Development Center Manager, 703-284-2575.
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Service Information
1,325 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Mercedes-Benz of Arlington specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Mercedes-Benz of Arlington specializes in these makes, in addition to many others.
What do verified customers think about Mercedes-Benz of Arlington in Arlington, VA?
Verified customers who visit Mercedes-Benz of Arlington in Arlington, VA rate this business 4.7 out of 5 stars, with 1,877 reviews. 1,325 customers favorited this location.
How can I contact Mercedes-Benz of Arlington in Arlington, VA?
To reach the sales team at Mercedes-Benz of Arlington in Arlington, VA, call (888) 871-8297. To reach the service department, call (844) 692-3693
What are the shop amenities offered by Mercedes-Benz of Arlington in Arlington, VA?
Mercedes-Benz of Arlington in Arlington, VA offers the following amenities: Business Center, Complimentary Drinks, Free Wi-Fi and Mobile Charging Station.
Does Mercedes-Benz of Arlington in Arlington, VA have a service center?
Yes, Mercedes-Benz of Arlington in Arlington, VA does have a service center. You can contact the service department at (844) 692-3693.
