by 2014 HONDA ACCORD EX-L Owner on 06/17/2021Verified Service
The service was thorough, respectful, considerate, inexpensive and done quickly and safely as possible, considering the owner waited in the lounge.
by Chris Harrison, General Manager on 06/18/2021
Thank you so much taking the time to post this thoughtful review about your recent visit! We appreciate the kind words.
by 2020 HONDA CR-V TOURING Owner on 06/06/2021Verified Service
Needed state inspection. Andrew Mudd provided excellent service and my service was completed quickly. We also discussed upcoming service that will be required. .
by Chris Harrison, General Manager on 06/07/2021
Thank you much for the kind words about Andrew and we appreciate you posting this great review.
by 2015 HONDA ODYSSEY TOURIN/TOUR ELITE Owner on 06/03/2021Verified Service
took the van for state inspection and found out the break pads are almost gone, so got them replaced and identified a squeaking noise when i open the tail door which is under extended warranty and got that fixed as well.
by Chris Harrison, General Manager on 06/07/2021
Thank you so much for taking the time to post this great 5 star review.
by 2012 HONDA CR-V EX Owner on 05/31/2021Verified Service
Mechanicsville are great to deal with. They have done all car care on this vehicle, I never have any issues.
by Chris Harrison, General Manager on 06/07/2021
Thank you so much for this great review and kind words.
by 2014 HONDA ACCORD EX-L Owner on 05/24/2021Verified Service
The service was excellent, thorough & Andrew Mudd, Service Advisor was responsive to my concerns as always.
by Chris Harrison, General Manager on 05/29/2021
Thank you so much for this great review and the kind words about Andrew!
by Tim C. on 05/23/2021Verified Service
Every time I get my car serviced, the staff is so nice and personable. Everything is explained, and they go over my car in great detail.
by Chris Harrison, General Manager on 05/29/2021
Thank you so much for such a thoughtful review, we appreciate you taking the time to post about your experience.
by 2010 HONDA ODYSSEY EXL Owner on 05/08/2021Verified Service
Mechanicsville is always ready for me and knows me when I arrive. Their service department is probably 60% of why I just purchased another vehicle from Mechanicsville Honda.
by Chris Harrison, General Manager on 05/08/2021
Thank you so much for your kind words and for your loyalty to our staff and our store we truly appreciate it.
by 2016 HONDA HR-V LX Owner on 05/01/2021Verified Service
Everythging was completed in a timely manner. Also arrived a little early, they took me right in and I didn't have to wait the extra time. Very satisfied.
by Chris Harrison, General Manger on 05/08/2021
Thank you very much for taking the time to post about your experience with us, it is always good to hear about a very satisfying visit.
by 2019 HONDA PILOT EXL Owner on 04/21/2021Verified Service
Didnt wait long for an oil change and tire rotation. They asked questions and I told them what I needed based on my email from car fax. I had some recalls that needed fixing and they took care of that as well. No negativity; all positive vibes.
by Chris Harrison, General Manager on 05/08/2021
Thank you so much for taking the time to post this great 5 star review. We appreciate the kind words!
by 2018 HONDA CR-V TOURING Owner on 04/06/2021Verified Service
Work professionally done and in a timely manner, even after stopping without scheduling beforehand! Well done - will definitely come back again!
by Chris Harrison, General Manager on 04/09/2021
We appreciate you visiting with us recently and hope that you will decide to come see us again soon. Thank you!
by 2019 HONDA INSIGHT TOURING Owner on 03/09/2021Verified Service
The service on my vehicle was excellent. The service people at Mechanicsville Honda went out of their way to be helpful.
by Chris Harrison, General Manager on 03/10/2021
Thank you so much for posting this thoughtful review. Having great people makes our service department what it is and we appreciate your recognizing them in your review.
by 2012 HONDA ODYSSEY EXL Owner on 03/09/2021Verified Service
They did everything quickly and reviewed any upcoming and or needed servicing. Excellent customer service.
by Chris Harrison, General Manager on 03/13/2021
Thank you so much for this great review!
by 2017 HONDA ACCORD EX Owner on 02/28/2021Verified Service
Cavell is a terrific service manager. He is knowledgeable, caring and helpful. I feel confident every time that I have service at Mechanicsville Honda.
He is the reason that I bought my second Honda at Mechanicsville.
by Chris Harrison, General Manager on 03/05/2021
Thank you so much for this very thoughtful review about your experience with Cavell. Thank you also for your loyalty to Mechanicsville Honda!
by 2020 HONDA ACCORD LX Owner on 02/20/2021Verified Service
Service sucked, had to go back because there was no mileage or inspection stickers in my window. Als noticed after getting home the maintenance light had not been reset.
by Chris Harrison, General Manager on 02/23/2021
We definitely did not perform up to our standards in this situation and you did not receive the level of service that you deserved. I appreciate you pointing out our shortcomings because this gave me an opportunity to discuss your visit with the service staff to make sure we do a more thorough job once the service is complete. I, along with our service staff, apologize and hope that you will give us an opportunity in the future to prove that we are much better than what you experienced during your last visit.
by 2012 HONDA CR-V EX Owner on 02/20/2021Verified Service
My experience is always outstanding. Darryl is my service adviser and he ensures that all needed repairs and maintenance are brought to my attention so that I can keep the vehicle in tip top shape.
by Chris Harrison, General Manager on 02/23/2021
We appreciate you taking the time to post this great review. Thank you for the kind words about Daryl, we are fortunate to have a great staff.
by 2009 HONDA ACCORD EX Owner on 02/11/2021Verified Service
Work is done well, and efficiently. Always a pleasure going to Mechanicsville Honda. Staff always helpful.
by Chris Harrison, General Manager on 02/11/2021
Thank you so much for the wonderful review and for your loyalty!
by 2019 HONDA FIT LX Owner on 02/09/2021Verified Service
A wonderful service department. They treat you with care and very professional. They keep you informed if there is a problem. I always take my cars to Mechanicsville Honda and would recommend to others.
by Chris Harrison, General Manager on 02/10/2021
Thank you so much for posting this wonderful 5 star review! We appreciate you putting your trust in our store and our staff over the years.
by 2010 HONDA FIT Owner on 01/20/2021Verified Service
completed all on time-- did not address my TPMS light until I had to point out the light was still on. They did take the car back and replaced the system. They were polite and informative throughout
by Chris Harrison, General Manager on 01/23/2021
Thank you so much for your review and your honest feedback. I wish we had noticed the TPMS light during the service so that we could have resolved it prior to bringing it out of the shop. I apologize that we missed that.
by 2015 HONDA PILOT EXL Owner on 01/12/2021Verified Service
The service is great, our service Rep Daryl does an outstanding job working us and other customers. They are always fair and up front, we have been going to Mechanicsville Honda for 12+ years, highly recommended
by Chris Harrison, General Manager on 01/23/2021
Daryl has been part of our dealership family for many years and we are fortunate to have him. Thank you so much for taking the time to recognize him and for posting this great review, we appreciate your loyalty over the the years.
by 2017 HONDA CR-V EXL Owner on 12/15/2020Verified Service
State inspection was fine. There was an issue with the adaptive cruise control that was fixed less than two weeks and then my backup camera works sometimes and sometimes doesnt!
by Bryon Turner, General Manager on 12/17/2020
I'm sorry to hear that you are experiencing some issues with your backup camera. This sounds like it is unrelated to the Adaptive Cruise Control so I would like to speak with you to schedule some time for us to take a look at it. Could you pleas give me a call directly at 804/417-3038.
