by 2020 RAM 1500 LARAMIE Owner on 08/06/2025Verified Service
They take like 2 months to fixed it and when I get my truck back the windshield was broken and a little dent on the side and they said that was my responsibility when that happened while they where working on it so I pay for the repairs plus $1000 dollars for my insurance deductible.
by Meador Chrysler Dodge Jeep Ram on 08/07/2025
It's regrettable to learn about your experience with the repairs. It's concerning that you had to deal with additional damage and costs, which is not what we want for our customers. Please reach out so we can discuss this further and work towards a resolution.
Thank you,
James Molina - Service Manager - jmolina@meadorauto.com
by 2021 CHRYSLER PACIFICA TOURING L Owner on 07/28/2025Verified Service
over charging for replace a oil cap screw
- no discount offered at all
- unfriendly service advisor
- 3 hours to change oil is unacceptable and excessive
- asked other service advisors and they failed to return or help answer my concerns
- outdated tech to keep customer informed of progress on car maintenance and option not obligation to get services performed
by Meador Chrysler Dodge Jeep Ram on 07/30/2025
Hello,
Thank you for your feedback. We're sorry to hear your recent visit didn't meet expectations. A long wait for something as routine as an oil change, lack of communication, and unfriendly service are not what we strive for. We also understand your frustration with pricing and the absence of updates during your visit. We appreciate you bringing these issues to our attention and I've provided my contact info if you wish to speak further. I'd be happy to address your concerns directly.
Best,
Michael Hook
mhook@lithia.com
Fixed Operations Manager
by 2018 CHRYSLER PACIFICA TOURING PLUS Owner on 07/27/2025Verified Service
Meador posted an oil change special on their web page. I called before the service to ensure it would apply to my 2018 Pacifica. That was confirmed. However, when the service charge was provided to me in an email while at the dealership, it was double the advertised price. I had to argue with them to get the advertised price. Otherwise, the service was timely and the waiting area comfortable.
by Meador Chrysler Dodge Jeep Ram on 07/28/2025
Thank you for your feedback. We apologize for the pricing confusion and will investigate the details to make sure this situation is avoided going forward. We happy to hear your service was timely otherwise. If you have any concerns going forward, please don't hesitate to give us a call!
James Molina - Service Manager - jmolina@meadorauto.com
by 2024 RAM 1500 LIMITED Owner on 07/26/2025Verified Service
I specified issues/concerns when scheduling the appointment, only to be told they didn't have time to look at one of the issues/concerns.
What is the point of specifying the issues/concerns when scheduling the appointment if they aren't going to be addressed.
I doubt I will return the vehicle to Meador for service and may even contemplate trading the vehicle in for another make/model.
by Meador Chrysler Dodge Jeep Ram on 07/29/2025
Hello,
We're truly sorry to hear about your frustration and understand how disappointing it must have been to feel unheard after clearly outlining your concerns. We aim to address every issue during a scheduled visit. Your feedback is important, and we'd appreciate the chance to make this right if you're open to it. Regardless, we wish you the best in whatever decision you make moving forward. You can reach me using the contact below.
Best,
Michael Hook
mhook@lithia.com
Fixed Operations Manager
by 2022 JEEP WAGONEER SERIES III Owner on 05/30/2025Verified Service
The meador team allowed the automatic garage door to close on the back of my vehicle damaging the paint and the rear wiper. They assured me they would get the issue resolved and now have ghosted me, won't return my calls and whe I calm them in placed on hold for upward of 30 minutes until I hang up.
by Meador Chrysler Jeep on 06/02/2025
Hello,
I'm sorry to hear about the damage to your vehicle and the lack of communication you've experienced. This isn't how we aim to treat our customers, and I apologize for any frustration caused. Please reach out directly so we can address this issue promptly.
Thank you,
Michael Hook
mhook@lithia.com
Fixed Operations Manager
by 2016 DODGE CHARGER SE Owner on 04/24/2025Verified Service
Horrible! Worse dealership ever, please avoid there service center at all cost! Worst decision I ever made was taking my car there due to them being 7 mins from my house. However, I should've went on to Don Davis Dodge in Arlington like I usually do.
Due to negligence the service department caused 12k worth of damage to my car engine!
Please avoid at all cost!!
If I could give 0 stars I would!
by Meador Chrysler Jeep on 04/25/2025
Hello,
We take feedback like this seriously and certainly understand how upsetting it must be to face unexpected vehicle issues. We'd like the opportunity to better understand what happened and review the situation thoroughly. Please reach out to me directly so we can look into this in more detail and see how we can assist. Your satisfaction and trust matter to us.
Thank you,
Michael Hook
mhook@lithia.com
Fixed Operations Manager
by 2022 RAM 2500 TRADESMAN Owner on 04/13/2025Verified Service
Dealership recommended repairs that were not needed. They try to pad the bill. I would not bring my vehicle back if it wasn't for the free lifetime oil changes I cannot get elsewhere. When I go over my allotted annual oil changes, they charge double what other dealerships charge. Having to wait 1 1/2 hours for 30 minutes ute oil change is crazy.
by Meador Chrysler Jeep on 04/15/2025
Hello,
Please know that any maintenance or repair recommendations we provide are just thatrecommendations. We base our diagnostics on the manufacturer's guidelines and our technicians' inspections. It's our responsibility to inform customers of suggested services to keep vehicles running safely and efficiently, but ultimately, the decision is always yours. We also recognize that wait times and pricing are important, and we're sorry to hear your visit didn't meet expectations in those areas. I'd be happy to address your concerns directly if you wish, so please feel free to reach me using the contact below.
Best,
Michael Hook
mhook@lithia.com
Fixed Operations Manager
by 2023 JEEP GLADIATOR SPORT Owner on 03/14/2025Verified Service
Everyone I dealt with was friendly and courteous. The estimated wait time for my service was 2 hours, but the technicians were finished about 20 minutes early! I love the complimentary car wash! My Gladiator was so shiny and clean when it was turned back over to me!
by Meador Chrysler Jeep on 03/14/2025
Thank you for the wonderful feedback of Meador Chrysler Dodge Jeep Ram! We're thrilled to hear that you had a great experience with us and that your Gladiator was returned to you looking shiny and clean! We're also glad we could finish ahead of schedule. We look forward to your next visit and appreciate your kind words!
by 2024 RAM LARAMIE Owner on 10/08/2024Verified Service
Still waiting on them to call me back to complete repairs they were not finished. They have my name and number but only reply to post to contact them. I have tried multiple times and no one calls me back so I'm waiting on a call from you!!!! RO 84223 and RO 84852
by 2020 RAM 1500 LARAMIE Owner on 09/29/2024Verified Service
It was lousy two days and they told me that nothing it wrong with the truck just by driving it, no diagnostic, tóp ít off I asked to fix something else and they just tore it out, my tracker in case my truck is stolen just ripped it out but í e been dealing with these people for 3 years and it's always the same service just terrible
by Meador Chrysler Jeep on 09/30/2024
Hello,
This is very concerning to hear. We strive for thorough diagnostics and careful handling of all vehicles, so your experience falls short of our standards. I apologize for any inconvenience caused and would like to address this issue personally. Please reach out when you can using the contact below.
Best,
James Molina
jmolina@meadorauto.com
Service Manager
by 2022 RAM PROMASTER 2500 HIGH Owner on 07/24/2025Verified Service
Easy to make an appointment and was offered multiple times to best fit my schedule. I was in and out quickly for a warranty repair.
by Meador Chrysler Dodge Jeep Ram on 07/24/2025
We're glad to hear the repair process was swift and smooth! Thank you for choosing Meador Chrysler Dodge Jeep Ram! Safe travels!
by 2023 DODGE CHALLENGER R/T Owner on 05/22/2025Verified Service
Great service, in and out pretty quick.
Have and will continue to take my vehicles to Meador for my service needs
by Meador Chrysler Jeep on 05/23/2025
Thank you for sharing your experience with us! We're delighted to hear that our team at Meador Chrysler Dodge Jeep Ram provided quick and efficient service. We look forward to assisting with all your future vehicle needs!
by 2020 CHRYSLER 300 TOURING Owner on 04/07/2025Verified Service
Service was great. The representative was excellent.. He told me it would take about an hour to an hour and a half and he was right. I have no no complaints
by Meador Chrysler Jeep on 04/07/2025
Thank you for sharing your positive experience with us at Meador Chrysler Dodge Jeep Ram! We're glad to hear that our representative provided excellent service and the team met the expected timeframe. It means a lot to us being trusted with your Chrysler 300's care, and we look forward to your next return.
by 2023 DODGE CHARGER R/T Owner on 02/24/2025Verified Service
Kyle was my service advisor and he was excellent! He got us in very quickly and we were notified when Jonathan began servicing the car through the app, which was really nice. I highly recommend using their service department.
by Meador Chrysler Jeep on 02/24/2025
Thank you for the recommendation! We're delighted to hear that Kyle and Jonathan provided excellent service at Meador Chrysler Dodge Jeep Ram. We appreciate your support and look forward to serving you again in the future!
by 2018 JEEP WRANGLER UNLIMITED SPORT Owner on 02/10/2025Verified Service
Need to check on my extended warranty. I think it covers additional maintenance items. What is covered depends on which service person you get.
by Meador Chrysler Jeep on 02/11/2025
Thank you for reaching out! If you are in need of assistance or have questions about your warranty, I'd be happy to assist with any questions or concerns you may have. Feel free to use the contact below to get in touch.
Thank you,
Michael Hook
mhook@lithia.com
Fixed Operations Manager
by 2023 RAM 3500 BIG HORN Owner on 01/23/2025Verified Service
I was traveling through town and need help with a code on my dash , they really helped me out , and got me on my way , Thanks
by Meador Chrysler Jeep on 01/23/2025
We're delighted to hear that our team at Meador Chrysler Dodge Jeep Ram could assist you during your travels and get you back on the road smoothly. Safe journeys ahead, and thank you for choosing us!
by 2019 RAM 3500 LARAMIE Owner on 01/06/2025Verified Service
The service advisor Juan was great in handling my recall work needed on my truck work was completed as scheduled and at the moment no issues with the repair
by Meador Chrysler Jeep on 01/06/2025
We're glad to hear that Juan provided excellent service and your recall work was completed on schedule at Meador Chrysler Dodge Jeep Ram. Thank you for trusting us with your truck's repair!
by 2015 CHRYSLER 300 S Owner on 12/20/2024Verified Service
Horrible customer service and Chysler/Mopar doesn't uphold what their customer service tells the customer. I'm highly disappointed in their service department, I would not recommend and they've lost a customer service.
by Meador Chrysler Jeep on 12/23/2024
Hello,
It's disheartening to hear about your experience with our service department. We strive for excellent customer service, and it's unfortunate to see you left with frustrations. We'd appreciate the opportunity to address your concerns directly and work towards a resolution. Please feel free to reach out at your convenience.
Thank you,
Michael Hook
mhook@lithia.com
Fixed Operations Manager
by 2020 RAM 2500 TRADESMAN Owner on 11/10/2024Verified Service
Very professional and quick with my oil change. They answered all my questions and provided excellent feedback.
by Meador Chrysler Jeep on 11/11/2024
It's great to hear that our team at Meador Chrysler Dodge Jeep Ram provided a professional and efficient oil change experience for you. Thank you for the kind words, and we're always here to help with any questions or feedback!
by Alex A. on 09/12/2024Verified Service
The work done on the vehicle was good. The communication was not good. I had to call several times to get an update on my vehicle nobody would return my calls.
by Meador Chrysler Jeep on 09/13/2024
Alex, thank you for your feedback. We're glad to hear the work on your vehicle met expectations but apologize for the communication issues you experienced at Meador Chrysler Dodge Jeep Ram. We'll address this with our team to improve future service.
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Service Information
639 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Meador Chrysler Dodge Jeep Ram specializes in these services, in addition to many others.
Oil Change
Tire Rotation
Top Makes Serviced
Based on CARFAX Service History, Meador Chrysler Dodge Jeep Ram specializes in these makes, in addition to many others.
What do verified customers think about Meador Chrysler Dodge Jeep Ram in Fort Worth, TX? Verified customers who visit Meador Chrysler Dodge Jeep Ram in Fort Worth, TX rate this business 4 out of 5 stars, with 214 reviews. 639 customers favorited this location.How can I contact Meador Chrysler Dodge Jeep Ram in Fort Worth, TX? To reach the sales team at Meador Chrysler Dodge Jeep Ram in Fort Worth, TX, call (682) 350-8673. To reach the service department, call (817) 535-0535Does Meador Chrysler Dodge Jeep Ram in Fort Worth, TX have a service center? Yes, Meador Chrysler Dodge Jeep Ram in Fort Worth, TX does have a service center. You can contact the service department at (817) 535-0535.
