by 2023 GMC SIERRA C1500 DENALI Owner on 08/24/2026Verified Service
Chris Elliot was very knowledgeable, professional, friendly and kept me informed throughout of the things that needed to be done in my vehicle. My Vehicle was was finished on time, I was charged a fair price and there were no surprises or unnecessary upselling.
Chris made me a valued customer and I will definitely go back to GMC Mackiney!
by McKinney Buick GMC on 08/28/2026
Thank you for your review and for sharing such detailed feedback about your experience. It is great to hear that Chris kept you informed, respected your time, and made sure the visit was straightforward with no unexpected costs. That kind of honest, pressure-free service is exactly what we want every customer to experience. We look forward to seeing you again!
by 2026 GMC CANYON AT4 Owner on 08/17/2026Verified Service
Not bad not awesome .. not bad .. no loaner vehicles really which is a bit disappointing.. also when the gave me an Uber it wasn't that great.
Maybe im just spoiled... or maybe I just thought Gmc Buick were luxury brands.
Perhaps I was mistaken...
Perhaps.
by McKinney Buick GMC on 08/25/2026
We appreciate you taking the time to share your feedback regarding your recent service visit. Transportation options and vehicle availability can play an important role in the overall customer experience, and we value hearing your perspective. Our team strives to provide convenient solutions and professional support throughout the service process. Please reach out to David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com so we may discuss your experience further and see how we can assist.
by 2026 GMC SIERRA K1500 SLT Owner on 07/27/2026Verified Service
Amanda was excellent throughout the process and provided timely updates. However, when I first picked up the truck, the issue was not fully resolved. The radio was replaced, but the FM functionality was still not working at all.
I would have expected the service center to test the basic functions after the repair to ensure everything was working properly before returning the vehicle.
by McKinney Buick GMC on 08/07/2026
Thank you for sharing your experience with us. We are glad to hear that Amanda provided excellent communication and timely updates throughout the process, and we will be sure to pass along your kind words to her. At the same time, we understand your frustration regarding the FM functionality. We regret that your experience did not meet your expectations, and we would welcome the opportunity to learn more about your experience and work toward a resolution. Please reach out to David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com so we can discuss this further.
by 2015 BUICK ENCLAVE Owner on 07/23/2026Verified Service
Service was done well but text message with additional services recommended did not come through until the next day and car wasn't washed as requested. My original agent left for the day and the other service advisor didn't make me aware. I assume this was a one off issue.
by McKinney Buick GMC on 07/27/2026
Thank you for sharing your feedback! We're glad the service met your expectations, but we apologize for the delayed text recommendations and the missed car wash. We'll use your feedback to improve our communication and ensure a smoother experience next time.
by 2024 BUICK ENVISION ESSENCE Owner on 07/04/2026Verified Service
Excellent customer service from Chris Elliott. He made getting my new tire replaced quick and hassle-free. Chris was friendly, professional, and kept me informed throughout the process. I truly appreciate the outstanding service and will definitely be back. Highly recommend.
by McKinney Buick GMC on 07/08/2026
We are delighted to hear about your recent experience with Chris and the service you received. It means a great deal to us when our team members go above and beyond to make a process smooth, efficient, and stress-free. Chris truly exemplifies the level of professionalism and care we strive to bring to every customer interaction. Thank you for taking the time to share your kind words, and we look forward to welcoming you back the next time you need us.
by 2021 GMC SIERRA K1500 SLT Owner on 06/18/2026Verified Service
My service advisor was great and made sure everything was taken care of to my satisfaction. He made sure I was informed every step of the way. The mechanic who serviced my vehicle did an excellent job as well and got me back on the road in a reasonable amount of time. There is nothing about my visit that was unsatisfactory at this time.
Keep up the great work!
by McKinney Buick GMC on 06/18/2026
We are honored to receive such thoughtful feedback about your recent visit! It is wonderful to hear that your service advisor kept you informed throughout the entire process and ensured everything met your expectations. Knowing that our team delivered a smooth, efficient experience is exactly the standard we strive for every day.
by Jim W. on 05/22/2026Verified Service
A simple service visit, primarily an oil change and overall inspection. No major issues, also was an opportunity to get the vehicle onto the CARFAX maintenance monitoring system. All went well; a little pricey but not excessive. Thanks to Chad Peterson,service advisor.
by McKinney Buick GMC on 05/28/2026
Thank you for your positive feedback about your service visit! We're glad your oil change and inspection went smoothly and that we could help set up your CARFAX maintenance monitoring. We appreciate your understanding about pricing and your recognition of our quality service. Thanks for choosing McKinney Buick GMC!
by 2026 BUICK ENCLAVE SPORT TOURING Owner on 05/22/2026Verified Service
I had nail in my tire and with my warranty I was able to get my vehicle in and the tire replaced quickly with no issues. The waiting area is nice, and they even offer popcorn while you wait. The service team is professional, nice and quick to get the job done, they even did a quick wash on my car. GREAT SERVICE!
by McKinney Buick GMC on 05/28/2026
We appreciate you taking the time to share your experience with our service team. Our goal is to provide efficient service, a comfortable environment, and added conveniences that help make each visit enjoyable. We're glad to hear your visit went smoothly and that our team was able to assist you quickly.
by 2026 BMW M5 Shopper on 04/29/2026Verified Purchase
I saw the car on Facebook. It was exactly what I was looking for. I met with Jonovan in used car sales, he showed it to me, I wrote a check for it and was out. It was a very easy smooth transaction. I didn't spend hours haggling over the price. I love the car. Thank you all!
by McKinney Buick GMC on 05/01/2026
We genuinely appreciate your feedback about finding exactly what you were looking for through our Facebook listing. It's wonderful to hear that your experience with our used car sales team was smooth and straightforward, allowing you to complete your purchase without the typical lengthy negotiations. We're thrilled that you love your new vehicle and that the entire process met your expectations. Your satisfaction means everything to us, and we appreciate you taking the time to share your positive experience.
by 2020 GMC SIERRA K1500 DENALI Owner on 04/16/2026Verified Service
Courteous service personnel, fairly reasonable turnaround time, and it's nice to get the vehicle back clean. Some additional service offers were presented, some of which were absolutely not due, and all of which were more expensive than they should be. This, unfortunately, is what I have come to expect from dealerships.
by McKinney Buick GMC on 04/17/2026
We are utterly delighted to hear about your positive experience with our service team. It's wonderful that you found our staff courteous and appreciated the reasonable turnaround time for your service needs. We take pride in ensuring every vehicle is returned clean and ready for our customers.
Your feedback regarding additional service recommendations is valuable to us. We understand your concerns about pricing and timing of these suggestions. At McKinney Buick GMC, we strive to provide transparent communication about all available services while respecting our customers' preferences and budgets. Your honest perspective helps us continue improving how we present these options to better serve you and other valued customers.
We appreciate your understanding and look forward to providing you with excellent service for your vehicle in the future.
by 2020 BUICK ENVISION ESSENCE Owner on 03/15/2026Verified Service
I like the service always, however this time took way to long for an oil change. Also, I authorized a frontend alinement and when I went to pay they replaced my air filter and cabin filter which I did not ask for or authorized. I paid for it anyhow but this should not have happened
I was not asked to authorize the air filters
by McKinney Buick GMC on 03/20/2026
Thank you for taking the time to share your experience with us. We genuinely appreciate that you consistently trust us with your service needs and are pleased to hear you value the care we provide.
We understand your frustration regarding the extended wait time for your oil change service. We recognize that your time is valuable, and we strive to complete services efficiently while maintaining our high standards.
Regarding the air and cabin filter replacement, we hear your concern about the authorization process. We want to ensure you always feel fully informed and in control of any services performed on your vehicle. Your feedback helps us improve our communication procedures so every customer has a clear understanding of recommended services before any work begins.
We truly value your continued trust and appreciate you bringing these important points to our attention. Your experience matters greatly to us, and we look forward to providing you with the exceptional service experience you deserve on future visits.
by 2022 GMC SIERRA C1500 DENALI Owner on 03/14/2026Verified Service
Horrible this place has the worst service department. The service manager Rob and his team Raul, Tommy, and Amanda are useless liars.
Our truck had a recall and they had it for 2 days all to not complete the work. They just now telling us they need to complete. Communication socks here. Dont expect anything from them.
by McKinney Buick GMC on 03/20/2026
We take your feedback seriously and understand your frustration. The situation that you've described is not the level of service we strive to provide. Please contact David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com so we can discuss your experience and work toward a resolution.
by Linda L. on 03/08/2026Verified Purchase
Going to be honest, my experience was awful. I informed them I didn't want a turbo. The Honda crv has a turbo! They showed me another vehicle that I liked and waited hours for them to detail and change the oil and brakes. Needless to say the oil was not changed and the engine was very very dirty. They lied. Will not recommend this dealership
by McKinney Buick GMC on 03/12/2026
We appreciate customers sharing candid feedback about their experience. Our team works to provide attentive guidance and thorough preparation for every vehicle. We remain committed to ensuring each customer has a professional and supportive experience. Please reach out directly to David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com.
by 2018 CHEVROLET TAHOE C1500 PREMIER Shopper on 02/16/2026Verified Purchase
Bait and switch , looking for tahoe, they said repeatedly yes car is here . I'm heading over to look and they call while I'm on the way and say it sold last night ! I did make the deal with Tahoe double the price, car dealers like politicians can say anything , that also happened to me with purchasing another Tahoe
by McKinney Buick GMC on 02/17/2026
We understand how frustrating it can be when availability changes unexpectedly, especially after confirming plans to visit. Inventory can move quickly, and our goal is always to provide the most current and accurate information possible. We value transparency throughout the buying process and take feedback like this seriously. Please contact David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com so we can further discuss your experience.
by 2026 GMC SIERRA K1500 SLT Owner on 02/14/2026Verified Service
Actual work seemed fine other than the oil/grease smudges left down driver's side quarter panel and on steering wheel. Have an ongoing intermittent no audio issue in this 2026 Sierra(if you believe the internet this is "common" with multiple TSBs with the Bose system) that happened while at the dealership and service advisor couldnt be bothered to observe condition to verify it was happening. So overall, I guess we'll see.
by McKinney Buick GMC on 02/17/2026
We're glad to hear the primary work met expectations, though we understand how details like cleanliness and unresolved concerns can affect your overall impression. Our team aims to return every vehicle in excellent condition and take all reported issues seriously, even when they are intermittent. We value the opportunity to ensure your concerns are properly documented and addressed. Please contact David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com so we can follow up with you directly.
by 2022 GMC SIERRA K3500 DENALI Owner on 02/13/2026Verified Service
I appreciated the attention to detail especially during inspection of repairs completed. During that time it was identified that the replaced seal didn't hold and they needed to order additional parts. I'm glad they made sure repairs were inspected and took care of anything necessary to ensure quality repair work.
by McKinney Buick GMC on 02/17/2026
Thank you for recognizing our thorough inspection process. We're glad our team caught the seal issue and addressed it properly. Your satisfaction reflects our commitment to quality repair work. Thank you for trusting McKinney Buick GMC.
by 2023 GMC TERRAIN SLT Owner on 02/11/2026Verified Service
The service Manager was very unprofessional. I asked several times to not talk Down to me. We will never return to this dealership. Robert barth service manager has ensured well never return there. For additional details, i sent a email to the GM to complain about Robert Barth. I can not imagine he tales to other folks he talked to us
by McKinney Buick GMC on 02/11/2026
We take feedback regarding service interactions seriously and aim to maintain a professional, respectful environment for every customer. Our leadership team values open communication and reviews concerns to ensure our standards are upheld. We remain committed to providing courteous and attentive service at all times. Please contact David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com so we may further address your concerns.
by 2022 GMC TERRAIN SLE Owner on 01/16/2026Verified Service
They have a great system. Text me the things they recommend as they inspect the vehicle and give me options of what we can do that day, how long it will take. Nice waiting area. Service coordinator is knowledgeable and friendly. I always bring my vehicle here even for routine maintenance, they are great!
by McKinney Buick GMC on 01/19/2026
Thank you for the wonderful feedback! We're thrilled that our communication system, text updates, and knowledgeable service team meet your expectations. Your loyalty means everything to us, and we look forward to continuing to provide excellent care for your vehicle.
by 2023 GMC ACADIA SLT Owner on 01/10/2026Verified Service
I liked that my brakes were checked, However, I didn't like that no one could figure out the scratching noise I originally brought it in for and that I was given my car back and it's still doing that scratching noise. I have videos now to show and will bring back my car again.
by McKinney Buick GMC on 01/13/2026
Thank you for taking the time to provide feedback about your recent service visit. We understand your satisfaction with having your brakes inspected and appreciate you noting that positive aspect of your experience. However, we understand your frustration about the persisting scratching noise. We would appreciate the opportunity to discuss this further and work towards a resolution. Please contact David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com at your earliest convenience.
by 2020 GMC SIERRA K1500 DENALI Owner on 12/31/2025Verified Service
Three main issues were brought to the dealer's attention. Of those, one appears not to have been resolved, and the other two were definitely no resolved. Aside from a pleasant meeting with service writers and the service manager, nothing much was accomplished at this visit. The vehicle issues persist.
by McKinney Buick GMC on 01/02/2026
We appreciate you letting us know about your recent service visit and value the opportunity to assist. Our goal is always to provide thorough and attentive care for every vehicle. Hearing your feedback helps us continue refining how we support our customers. For additional assistance, please contact David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com so we can follow up.
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Service Information
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14,269 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, McKinney Buick GMC specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, McKinney Buick GMC specializes in these makes, in addition to many others.
What do verified customers think about McKinney Buick GMC in Mckinney, TX?
Verified customers who visit McKinney Buick GMC in Mckinney, TX rate this business 4.3 out of 5 stars, with 1,299 reviews. 14,269 customers favorited this location.
How can I contact McKinney Buick GMC in Mckinney, TX?
To reach the sales team at McKinney Buick GMC in Mckinney, TX, call (469) 306-1528. To reach the service department, call (855) 696-4418
How can I schedule a service appointment with McKinney Buick GMC in Mckinney, TX?
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