by 2018 TOYOTA COROLLA L/LE/XLE/SE/XSE Owner on 11/14/2021Verified Service
Asked not to move driver's seat. It was shoved all of the way forward. Did not secure floor mats. Did not provide oil change sticker. Did not note online that the tires WERE actually rotated.
Did replace windshield wipers at my request as they were 4 years old and original.
Did NOT check my spare tire as directed, after telling them trunk was empty.
by Lynn Quiding on 12/31/2021
We value your feedback and I have discussed this with my management
team. We appreciate our customers here at McCord's Vancouver
Toyota.
Sincerely,
Lynn
CRM
by 2016 TOYOTA 4RUNNER SR5/LMT/TRAIL/PRE Owner on 11/13/2021Verified Service
Overall it was good, but the service results sheet indicated that window washer fluid was checked and ok - the next rainy day I used the window washer and ran out of fluid in a couple seconds - I ended up filling the reservoir myself, and am now wondering what other fluids weren't actually checked.
by Lynn Quiding on 11/14/2021
Thank you for your review of our Dealership.
We appreciate our customers here at McCord's Vancouver Toyota.
Sincerely,
Lynn Quiding
CRM
by 2012 TOYOTA TACOMA DOUBLECAB Owner on 11/11/2021Verified Service
Even with a scheduled appointment I had to wait over 20 minutes before they checked me in to start the service. Now you tell me that a service wasn't done when you had in the shop and could've taken care of it then! Vancouver AND Carfax needs to "get it together'! You're about to lose this customer!!!!!
by 2017 TOYOTA CAMRY LE/XLE/SE/XSE Owner on 10/11/2021Verified Service
I was quoted one price for service, while car was in shop told it would be an additional $600. They wanted to add services they told me were standard that were not mentioned in the Owner's Manual. Also their salesman lied about legal limit for tire tread. Will not go back.
by Lynn Quiding on 10/12/2021
Hi I tried to reach out to you today to discuss the recommendations
while your vehicle was last in for service. We have the factory recommendations as well as additional recommendations that
the Dealership gives to their customers to help maintain your
vehicle to perform at the best level. These are optional to the
customer at the time of recommendation.
Please call me so we can discuss.
Sincerely,
Lynn Quiding
360 253 5403
by 2017 TOYOTA SIENNA XLE/LIMITED Owner on 10/02/2021Verified Service
Great customer service excellent staff took care of all my needs in a wonderful friendly manner.
Melina Cruz-Chavarin has excellent customer service skills has a very friendly smile and attitude and was a pleasure to deal with actually she does deserve a raise
by Lynn Quiding on 10/11/2021
Thank you for your review of our Service Department.
We appreciate our customers here at McCord's Vancouver
Toyota.
Siincerely,
Lynn Quiding
CRM
by 2021 KIA SEDONA LX Shopper on 09/26/2021Verified Purchase
I wasn't close to the dealership (6 hour drive 1 way) so everything had to be decided by email.
Quoted a great trade in value beyond my expectations. Was actually apprehensive I'd get to the dealership would lower it.
They didn't and it was a very smooth transaction. I an beyond pleased and would highly recommend Vancouver Toyota.
Bob was my salesperson and answered things I didn't know to ask.
by Lynn Quiding on 10/03/2021
Thank you for your review of our Sales Department and sharing
you experience working with Bob. We appreciate our customers here
at McCord's Vancouver Toyota.
Sincerely,
Lynn Quiding
CRM
by 2019 TOYOTA RAV4 XLE/XSE Owner on 09/25/2021Verified Service
The service was very good. Only one minor thing to mention. I was called at home to say that my car repair was finished and it was waiting for me. My wife dropped me off and it took 25 minutes to check out and get the car. It had been a lot quicker on other visits.
by Lynn Quiding on 10/03/2021
Thank you for your review of our Service Department.
We value your feedback as well.
We appreciate our customers here at McCord's Vancouver
Toyota.
SIncerely,
Lynn Quiding
CRM
by 2021 TOYOTA RAV4 XLE PREMIUM/XSE Owner on 09/18/2021Verified Service
Service Department and team is excellent. I like to mobile reminders and appointment features which make it quick and easy to schedule and confirm appointments. They have the service experience down to a pleasant and efficient process. Thank you! :)
by Lynn Quiding on 10/03/2021
Thank you for the 5 star review of our Service Department.
We appreciate our customers here at McCord's Vancouver
Toyota.
SIncerely,
Lynn Quiding
CRM
by 2020 TOYOTA TACOMA DBL CAB/SR/SR5/TRD Owner on 05/03/2021Verified Service
Great experience. Always professional and helpful. They took care of my truck very well! The valet service is amazing!! I hope they continue to do that. Bc for someone Like me that has a busy schedule, its an amazing feature. Thank you Toyota of Vancouver!
by Lynn Quiding on 06/10/2021
Hi Thank you for your review of our Dealership.
We appreciate our customers here at McCord's Vancouver
Toyota.
Sincerely,
Lynn Quiding
Customer Relation
by 2010 TOYOTA RAV4 Owner on 11/01/2020Verified Service
Took from 10:30 when they couldn't find my information till just before 5 when I picked up my car. Oil change, air filter, cabin filter, windshield wipers, and do a small recall on wiper motor. When I made the appointment I was told a couple of hours it was over 5 hours
by Lynn Quiding on 11/13/2020
I did try to reach out to you today to discuss your most recent service visit.
If you could call me when you have a moment, I would appreciate it.
Sincerely,
Lynn
Customer Relations
360 253 5403
by 2007 TOYOTA PRIUS Owner on 10/26/2020Verified Service
The only complaint I have is that there seems to be lack of communication with the mechanic and customer. Would have appreciated more communication in letting me know status of my car repair project. And having my calls returned more promptly. When I could not get much information by phone I came to customer service and found the mechanic at that point to be very courteous and informative.
by Lynn Quiding on 11/13/2020
Thank you so much for sharing yourr experience with us at our
Dealership. We value your feedback and will pass this along to
be reviewed by our management team. We appreciate our customers here at McCord's Vancouver Toyota.
Sincerely,
Lynn
Customer Relations
360 253 5403
by 2010 LEXUS RX 450H Owner on 10/13/2020Verified Service
Wasnt bad service but it seemed a bit disorganized. Also, whoever worked in my car looked for my tire lock and tore my glovebox up and the back area where my spare tire was. That was a little surprising considering i let them know I didnt need my tires rotated because they were just done at Americas Tires. They could have simply asked me for the tire lock.
by Lynn Quiding on 11/13/2020
I did try to reach out to you today to discuss your most recent visit.
Please call me at your convience to discuss.
Sincerely,
Lynn
Customer Relations
360 253 5403
by 2018 TOYOTA CAMRY L/LE/XLE/SE/XSE Owner on 09/18/2020Verified Service
This was my first time at McCords Vancouver Toyota. The staff here was excellent. They were able to schedule me in for my Entune/CarPlay upgrade on the day I called in. Not only was I in and out in less than 2 hours, they were generous enough to do the upgrade free of charge. I will definitely be returning to them every few months for my check up and service.
by Lynn Quiding on 11/13/2020
Thank you so much for sharing your 5 star experience with us at our
Dealership. We appreciate our customers here at McCord's Vancouver Toyota.
Welcome to our McCord's Family.
Sincerely,
Lynn
Customer Relations
360 253 5403
by 2016 TOYOTA RAV4 XLE Owner on 09/14/2020Verified Service
The receipt states that the front carpet was vacuumed, however it was not. In addition, there were four car wash stamps but the car was not washed. It would be better business tact to not state something is done when in fact it is not. In the future, I will more than likely question the statements made on the invoice.
by David Sharshakov on 09/16/2020
Hello,
It was a pleasure speaking with you today and going over the car wash service that we offer. I also get graded on my performance through re-scores and would appreciate it if you took the time to re-score.
Sincerely,
David Sharshakov
Customer Service Representative
(360) 253-4440
by 2018 TOYOTA 4RUNNER SR5/LIM/TRD/PREM Owner on 08/06/2020Verified Service
We recently took our 2018 4Runner into McCords Vancouver Toyota Service to have some error codes checkout. They were kind and courteous in their interactions with us and very through about the diagnostics and any repairs that needed to be made. Thanks!
by Lynn Quiding on 11/13/2020
Thank you for sharing your 5 star experience with us.
We appreciate our customers here at McCord's Vancouver
Toyota.
Sincerely,
Lynn
Customer Relations
by 2019 TOYOTA RAV4 XLE/XSE Owner on 05/29/2020Verified Service
Toyota Vancouver...
I was heartened that Toyota, Vancouver would pick up and return my car. I had resisted servicing my car because of Covid 19. I was glad that Toyota washed off my car before returning it...this, after I asked them to do it. I was told that Toyota "always" vacuums the front carpet...this was not done.
by Lynn Quiding on 11/13/2020
Thank you for sharing your experience with us.
We appreciate our customers here at McCord's Vancouver
Toyota.
Sincerely,
Lynn
Customer Relations
by 2015 TOYOTA PRIUS Owner on 03/12/2020Verified Service
Returned home with a missing hubcap immediately after a tire rotation. The manager said "we'll review our cameras" as though its our fault or we are pulling a fast one. No apology or reassurance. I was quite surprised since we bought the car there. We still haven't heard back from them, and its been two days since our service.
by Beatriz R. on 10/11/2019Verified Purchase
The sales guy that helped wasnt very helpful with answering my questions. I also didnt like the fact that living from another state I had to take my car to deq and drive back to the dealer was such a hassle. Sure they make the purchase seamless but like any other dealer they need that car sale.
by Lynn Quiding on 06/07/2021
Please contact me so we can discuss your experience.
Sincerely,
Mike Keene
360 253 4440
by 2011 TOYOTA YARIS Owner on 08/23/2019Verified Service
Can't find a burned out lightbulb neither. Good tire advice. Didnt try to sell me extra stuff when i had a more pressing problem.
Busy, 2 and 1/2 hour wait no light bulb, but did get oil changed.
Think I will pay a game " how many dealerships does it take to change a lightbulb"
by 2007 FORD EXPLORER SPORT TRAC XLT Owner on 01/30/2019Verified Service
Brought my car in at 2:45 for my scheduled 2:45 appointment. Was put into a queue to be checked in for express service with walk-ins.
Didn't get checked in until 3. Didn't get my car back until after 5.
2 stars instead of 1 because at least the employees were apologetic management overbooked us
