by 2023 FORD F150 SUPERCREW Owner on 06/20/2025Verified Service
Got my oil changed. Told service advisor about a could of other issues I had since I purchased the truck feom them. My bedtime and door guards, both installed by them do not fit correctly. Was told sorry there was nothing they could do. I have purchased 2 vehicles from this deal and likely will not return because of the service department.
by Maxwell Ford on 07/18/2025
We truly value your business and thank you for bringing this to my attention. Please reach out using the information provided belowI'd like the opportunity to learn more about your experience and work toward a resolution. I look forward to speaking with you. Andrew Sommerville Service Manager- Maxwell Ford asommerville@group1auto.com
by 2022 FORD F250 SUPER DUTY Owner on 05/23/2025Verified Service
Lynne Thurmond did a great job of getting my truck into service and estimating the cost. Kept me Informed on the trucks progress and got me out in a reasonable time. Due to traffic I was delayed by an hour and Lynne got me in and out in a very reasonable time
by Maxwell Ford on 05/25/2025
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2020 FORD F150 RAPTOR Owner on 05/07/2025Verified Service
I had a great experience at Maxwell Ford service department. I brought in my 2020 F-150 Raptor for a routine maintenance work and their price was way lower than Mac Haik Ford in Georgetown. Hats off to my service advisor Shaff Sheikh. He was awesome! I will be coming back here for my next maintenance work.
by Maxwell Ford on 05/07/2025
Hi, we're happy you found our staff to be so supportive during your experience here at Maxwell Ford. Please don't hesitate to reach out if there's anything additional we can do for you.
by 2022 FORD F250 SUPER DUTY Owner on 04/11/2025Verified Service
Service here is horrible - I have owned my truck for a total of 28 days and Maxwell Ford has hat for 17 of those days to simply replace brakes & rotors, gas lid, 1 side mirror motor and 1 side mirror housing unit....and the worst part is that I am not being told when I will get it back
by Maxwell Ford on 04/14/2025
Thank you for bringing this to our attention. We're truly sorry for the frustration you've experienced with the extended service time and lack of communication. This is not the experience we want for our customers. We will be reaching out to you directly to help resolve the situation. In the meantime, please don't hesitate to contact me if there's anything I can do to assist you. John Sullivan Service Drive Manager Maxwell Ford 512-916-2636 jsullivan@maxwellford.com
by 2017 FORD ESCAPE SE Owner on 03/21/2025Verified Service
I had to come back bc of leaking oil a week after my oil change bc oil was leaking on my driveway. They said there was an oil leak when I initially came for the oil change, even the though the multi-point inspection didn't indicate it, and they had talked to me about other services I needed at the time.
by Maxwell Ford on 03/24/2025
We truly value your business and thank you for bringing this to my attention. Please reach out using the information provided belowI'd like the opportunity to learn more about your experience and work toward a resolution. I look forward to speaking with you. Eric Sperling Service Manager Maxwell Ford (512) 916-2651 esperling@maxwellford.com
by 2015 FORD EXPLORER SPORT Owner on 01/08/2025Verified Service
Nothing I didn't like. I went to Ford for an oil change and tire rotation. Other problems presented themselves,bad brake pads, broken transmission mount and a broken motor mount. Most of the work performed was done that day. The broken parts were done the next day. Have had no issues with repairs or Maxwell Ford.
by Maxwell Ford on 01/09/2025
Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2023 FORD MUSTANG MACH-E PREMIUM Owner on 12/26/2024Verified Service
The worst place to buy a car. They sold me a car with missing VIN and Tire sticker from the passenger door. The car has been in an accident while they stated it has been in 0 accident, 0 damages, no issues. Lots of ongoing issues. I notified them right away, they ignoring my calls, even the managers. Try to stay away this place. Shady
by Maxwell Ford on 12/27/2024
We truly value your business and thank you for bringing this to my attention. Please contact me directly at your convenience. I would like an opportunity to resolve this issue and to know more about your experience. I'll look forward to speaking with you. Steve Cargo Used Vehicle Sales Manager scargo@maxwellford.com
by 2014 FORD ESCAPE SE Owner on 12/21/2024Verified Service
THE STEERING IN MY CAR LOCKED UP. AFTER IT WAS TOWED TO MAXWELL, THE TEAM THERE QUICKLY ANALIZED THE PROBLEM AS SIMPLY NEEDING A BATTERY REPLACEMENT. THE CAR WAS IN THE SHOP FOR 24 HOURS, AND THEN BACK TO ME, READY TO GO ON A TRIP!! EXCELLENT SERVICE!
by Maxwell Ford on 12/22/2024
Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!
by 2023 FORD F150 SUPERCREW Owner on 12/13/2024Verified Service
Initially, I had a nagging problem with my brand new truck that took a while to correct. I wasn't too happy with Maxwell's lack of a fix until I brought it back and started working with Kameron in the service center. He restored my faith in Maxwell and although it took several tries to correct the issue, they finally got it corrected and I can't say enough about Kameron's patience and professionalism. He's definitely a keeper.
by Maxwell Ford on 12/14/2024
Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
by 2023 CHEVROLET SILVERADO K1500 CUSTOM Owner on 11/17/2024Verified Service
2023 chevy!!!! I love Maxwell service so much we bring all of our trucks, Fords, Chevys, Rams. John Sullivan was probably one of the greatest choices for whiners the service expectations. But I want to make sure I give everyone there credit, they never disappoint.
by Maxwell Ford on 11/18/2024
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Maxwell Ford! Please don't hesitate to reach out if there's anything additional we can do for you.
by Ty W. on 08/17/2024Verified Shopper
Poor customer service from salesman and manager on duty at the time. Salesman numbers on the vehicle I was interested in didn't match what finance department was giving me. Salesman seemed to not know answers I asked about as well. Highly recommend choosing another dealership to purchase a car from, this dealership does not care about customers.
by Maxwell Ford on 08/21/2024
Good Morning Mr. Wilcox, I hope all is well with you. I am sorry we couldn't make the purchase work for you. I met with you and your salesperson when you were here the first time, we went over the vehicle with you, and said you wanted to leave and consult with your wife. You came back and said you were ready to purchase the vehicle and we showed you different options to be able to get to a comfortable monthly payment which you agreed to with extended terms to make it more affordable and comfortable for you. You also expressed to me that you wanted to be sure and purchase the extended warranty, gap, and also the treatment that would take care of the interior and exterior of your new vehicle which I gave you approximate added amounts to your monthly payments and you were good with all of that and left happy to go and consult with your wife. When you met with your Finance Manager, he gave you different options of monthly payments including the warranties you were interested in. The payments were not going to stay the same since you wanted to get additional protection coverage for your car. You also mentioned after the fact, that you took notice of a dent on the ledge of the door which I also offered to take care of for you for no additional cost. We did everything we could to accommodate your needs but it still wasn't good enough for you and we had to part ways. I wish you the best and god bless you and your family! Best Regards, DJEMMA FIVEL Pre-Owned Sales Manager dkechichian@maxwellford.com
by Rockey M. on 07/13/2025Verified Shopper
I called to go look at a truck. Was told that it was in the shop getting looked at. Waited a week and no response from sales person. Texted him and called. No answer.
by Maxwell Ford on 07/15/2025
Rockey, thank you for the interest in one of our vehicles. I am sorry that one of our salespeople did not follow up completely with you on this vehicle. If you would like, I would be more than happy help you out with some information on it. Please let me know. Steve Cargo, Used Car Director Maxwell Ford | scargo@maxwellford.com | 512 443 5000
by 2017 FORD FLEX SE Owner on 07/03/2025Verified Service
Good service working me in before a long trip. Hard to know if price is reasonable, but so far no issues and ultimately that is the most important aspect of getting service. Well organized check in and out. Good turn around time.
by Maxwell Ford on 07/26/2025
Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
by 2020 FORD F250 SUPER DUTY Owner on 06/19/2025Verified Service
Great customer service. Nico walked me through the issues from the 25 point inspection and agreed in a time frame to address said issues.
by Maxwell Ford on 07/26/2025
Hi, we're happy you found Nico to be so supportive during your experience here at Maxwell Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!
by 2020 FORD F150 SUPERCREW Owner on 06/16/2025Verified Service
As I pulled into the service area a service advisor immediately met me at my truck. I had an appointment to change my oil in my truck and it took less than 40 minutes for them to complete the service. Fast service and customer friendly!!
by Maxwell Ford on 06/17/2025
Hi, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out to us if there's anything more we can do!
by 2022 FORD F250 SUPER DUTY Owner on 06/11/2025Verified Service
The maintenance crew at Maxwell FORD got it going on - they're professional, everything is clean, they're very prompt with their service, and to toop things off they're all very friendly and nice people. Great service and great customer experience.
by Maxwell Ford on 06/12/2025
Hello, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2015 FORD F150 SUPERCREW Owner on 06/06/2025Verified Service
Overall, excellent service. An error in service queue was caught by my service writer and resolved quickly, but it caused a delay. the writer is my hero in this story. kudos for paying attention on busy day.
by Maxwell Ford on 06/07/2025
Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
by 2016 FORD EXPLORER SPORT Owner on 06/03/2025Verified Service
I was met immediately by the service writer, John, who very help, competent and considerate. Work was done in a timely manner as stated.
by Maxwell Ford on 06/04/2025
Hello, we're happy you found our staff member John to be so supportive during your experience here at Maxwell Ford. We are always more than happy to assist you if anything else comes up. Take care!
by Christy@christyclaxton C. on 05/23/2025Verified Service
Surprisingly affordable for the work and parts. They're always fair and easy to work with, and the waiting room is clean and comfortable. It's easy to work from there when waiting. They run a great service operation.
by Maxwell Ford on 05/24/2025
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
by 2024 FORD F350 SUPER DUTY Owner on 05/10/2025Verified Service
Service advisor was available and timely. Service was performed as quoted, both price and time. I was disappointed that a tire balance needed was not under warranty when tires were out of balance from day one. 5,000 miles on the vehicle.
by Maxwell Ford on 05/12/2025
Hi, we really appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!
1 - 20 of 574 results
Service Information
Don't miss your service!
Schedule or call your dealer for service appointment today to avoid costly repair cost.
303 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Maxwell Ford Supercenter specializes in these services, in addition to many others.
Brake Service
Oil Change
Tire Rotation
Top Makes Serviced
Based on CARFAX Service History, Maxwell Ford Supercenter specializes in these makes, in addition to many others.
What do verified customers think about Maxwell Ford Supercenter in Austin, TX? Verified customers who visit Maxwell Ford Supercenter in Austin, TX rate this business 4.3 out of 5 stars, with 574 reviews. 303 customers favorited this location.How can I contact Maxwell Ford Supercenter in Austin, TX? To reach the sales team at Maxwell Ford Supercenter in Austin, TX, call (512) 883-0762. To reach the service department, call (512) 916-2696How can I schedule a service appointment with Maxwell Ford Supercenter in Austin, TX? You can schedule a service appointment at Maxwell Ford Supercenter in Austin, TX through CARFAX.Does Maxwell Ford Supercenter in Austin, TX have a service center? Yes, Maxwell Ford Supercenter in Austin, TX does have a service center. You can contact the service department at (512) 916-2696.
