Matt Bowers has a no appointment program for Saturday service. It works incredibly well; their team is efficient and knowledgeable. Their service time is typically less than one hour for a complete service and tire rotation.
by 2022 JEEP CHEROKEE LATITUDE LUX Owner on 03/11/2025Verified Service
I don't like the fact that Ashton set me up to being in a n old jeep when, no offensehe should know the dealership's policy on no cars over 20 years old. I notice more than you would think. And, I came out of pocket, $150 to do sohe didn't and had not called me back. If this does t work out in my favor, like ya'll aren't trying. I will go to another car dealership. Know that
by 2019 JEEP CHEROKEE LATITUDE PLUS Owner on 03/02/2025Verified Service
Phantom service engine light was diagnosed as the car needed a new $7000.+ transmission by Matt Bower's service department. A second option was received from an independent shop and found no transmission problems but did find the wrong battery installed that caused electrical issues and the false service lights.
by 2024 JEEP WRANGLER SPORT Owner on 02/15/2025Verified Service
Someone greeted me right away. The wait was longer than I expected, 2 hours. The issue was something to do with U-Connect box. A few days later the error message appeared again so I'm taking my car back again this week. Everyone who helped were great though.
by 2020 RAM 2500 BIG HORN Owner on 11/05/2024Verified Service
Everything went well no complaints service personnel was very nice and very helpful for me out quit and was able to get other things done I needed to get done thanks so much will be back to do service on my truck!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!'
by 2020 RAM 2500 LONGHORN Owner on 11/04/2024Verified Service
Never been lied too as much as these people.. 3 months is shop for a valve body for transmission, got permission from warranty to send valve body off to
Repair.. then told oh your valve body isn't bad.. they would start putting truck back together by Friday 3 weeks later still never even moved the truck.. until I had to speak
To mangers and then they moved my truck
Into shop.. you can't believe a word they tell you!
by 2018 CHRYSLER PACIFICA TOURING L Owner on 10/29/2024Verified Service
Overcharged for oil that was not required. My owner's manual specifically states that the engine oil capacity is 5 quarts. I was charged more than $11 for oil that wasn't needed. If it took more than 5 quarts to top off my engine, it must have been an error on behalf of the technician performing the oil change. I should be reimbursed for this.
by 2018 JEEP GRAND CHEROKEE OVER/HIGH Owner on 10/24/2024Verified Service
I asked about a problem I may have and they said I needed an appointment for that and it would be THREE weeks before they could check., SO, what do I do if I have a problem, not drive my car for 21 days////??? I was told that Bowers could not get the "help" they needed to be quicker....Horrible.....
by Destin R. on 10/15/2024Verified Service
Bad review service not good at all had warranty warranty didn't pick up. I had to pay 1000 and something dollars to get my vehicle and my vehicle was covered under warranty so I got my vehicle an got it fixed somewhere else but business wise is hundred percent service wise no good at all
by 2024 JEEP GRAND CHEROKEE L OVERLAND Owner on 10/14/2024Verified Service
Service Rep was responsive and kept us informed on the repair status. Had to return to the service department immediately after arriving at home due to several warning messages that popped up. The system had to be re-calibrated. That should have been checked/completed prior to returning the vehicle to us.
by 2023 JEEP RENEGADE ALTITUDE Owner on 09/29/2024Verified Service
It is virtually impossible to get anyone on the phone. The reception will transfer your call somewhere into oblivion. I am waiting for a part that needed repaired on my NEW vehicle that should have been here in two to three days and it is now two weeks and I am still waiting. Other promises from the sales staff not fulfilled as well.
by 2022 JEEP GRAND CHEROKEE LIMITED Owner on 09/24/2024Verified Service
Horrible. Went for oil change and car was returned with a broken control arm. Went back for service and the technician failed to perform a proper alignment. Had to return a 3rd time for wheel alignment. Service department is horrible here after the rebrand to Matt Bowers.
by 2024 JEEP GRAND CHEROKEE L LAREDO Owner on 09/09/2024Verified Service
Picked up car after having paint job done for a defect in the hood and found out they changed the batteries also. This is a brand new car with less than 1,000 miles and after they did this the automatic start stop light came on. They want me to drop it back off and leave it there for them to check it after they've already had it almost 3 weeks.
by 2018 JEEP GRAND CHEROKEE LIMITED Owner on 08/29/2024Verified Service
Same great overall service as I always have. I actually drive past a Jeep dealer less than 5 miles from my house to have my car serviced at Matt Bowers because the service there was so incredibly bad. You see the other dealer employees thought they were doing me a favor by accepting my business and did a terrible job at it. So please continue treating your employees well so they will continue treating me well as a customer.
by Sudie M. on 08/09/2024Verified Service
Once they got the Visor in everything went perfect.I suggested they keep some in stock. They even let me bring in both of my dogs and they sat on the ground next to me while we waited.I will go back in a few months for my 3rd oil Change.I love my Wagoneer its a very safe large SUV.
by 2023 RAM 1500 LARAMIE Owner on 07/22/2024Verified Service
Service department very unprofessional had vehicle 4 days and did nothing to it after saying they did fix it was told about not having an appointment and treated like i was bothering them. Had to bring the truck back and they had to keep it another 3 days and didn't communicate properly.
by 2019 RAM 1500 BIG HORN/LONE STAR Owner on 06/17/2024Verified Service
I had a horrible experience I had Matt Bowers. After my so called diagnostic, I was told that the problem was what I went there for. Nothing was done true diagnosed my problem. I was suggested to do things that were only gonna cost me money, but might not have fixed the problem.
by 2019 ACURA MDX TECH Owner on 05/28/2024Verified Service
The service itself was excellent. However, the Acura MDX was just purchased from yourselves. During the service, we were told the rotors and brakes were faulty, resulting in a $1200 bill. I would have thought that the vehicle would have been checked thoroughly when traded in and the two problems found and corrected.
by 2023 JEEP GLADIATOR RUBICON Owner on 05/12/2024Verified Service
Service took too long!!! - 2 full days to determine that squeeking noise was caused by faulty generator/alternator, 1 week to order parts (generator and belt) and 1 full day to replace. On all three days I had appointments and dropped Jeep off at service department at 7:30 am.
by 2022 JEEP WRANGLER UNLIMTED RUBICON Owner on 05/03/2024Verified Service
Worst dealership I've ever been to. Had an appointment then they tell me 24-48 hours to diagnose it. After 48 hours they hadn't even looked at it, I go to pick it up the girl gives me the keys and says I have no idea where it is just hit the panic button. STAY AWAY THEY'RE TERRIBLE!!!!!!
