by 2023 GMC SIERRA K2500 AT4 Owner on 05/08/2026Verified Service
I told the service writer that I had replaced my air filter and cabin filter myself two weeks prior before I brought it in for the oil change and they texted me saying that I need a new air filter and cabin filter then they told me my rear brake pads we're at 3 mm and when I got a second opinion, they're at 5 mm
by Martin Chevrolet on 05/29/2026
We appreciate the opportunity to speak with you and understand your concerns. We're sorry for any frustration caused by your recent experience, and we value your feedback as it helps us improve our communication and service.
by 2020 CHEVROLET BLAZER RS Owner on 04/30/2026Verified Service
No communication. I had it towed there. I called them to see if it arrived, they had no idea. Said Person would call me back, never did. Called several times more. Was told they were busy. And would call me back. Finally talked to someone, they said it would be done in a few days and no loaner was available. After they were done, the problem wasn't fixed. I took it back to my old dealership an hour away.
by Martin Chevrolet on 05/04/2026
We appreciate your feedback and would like to discuss this matter further with you. At your earliest convenience, please contact our Service Director, Duane Hill, at 815-459-4000.
by 2017 CHEVROLET K1500 SUBURBAN LT Owner on 04/05/2026Verified Service
I had a very bad experience when I booked for an oil change. I had made a 7:30 AM oil appointment for my suburban. It took over three hours to get the car done with. They did not try to get me out of there fast. I had to ask them to please hurry up because my husband had to start work and I could no longer wait. They did not apologize for taking as long as they did. I will not be going back.
by Martin Chevrolet on 05/04/2026
We appreciate you bringing this matter to our attention. Please accept our sincerest apologies for the inconvenience caused by the extended service time. While the delay was unforeseen, we recognize that we should have communicated more effectively and kept you informed about the prolonged wait. We deeply regret this oversight. We would be grateful for the opportunity to serve you again and regain your trust.
by 2018 CHEVROLET K1500 SUBURBAN LT Owner on 04/02/2026Verified Service
Went in for a simple alignment. Was worse afterwards. Brought it right back to fix again, it was still off. Had to bring it to a different place to have it done correctly. They did however ask how they could make it right. At that point I was done with them.
by Martin Chevrolet on 04/02/2026
Thank you for your feedback. We regret to hear about the situation you have encountered. While we did offer to resolve the issue for you by picking up your vehicle and delivering it back to you along with the use of a loaner while your vehicle was here, you declined our efforts. A refund has already been issued to you as part of our commitment to addressing your concern. However, beyond an apology and the refund, we are limited in our ability to assist further if you choose not to allow us to rectify the problem. We hope for your understanding as we strive to make things right.
by 2013 CHEVROLET SILVERADO K1500 Owner on 03/22/2026Verified Service
Jack in the service department was amazing! Excellent service! Was extremely knowledgeable and thorough with everything! Appreciate the courtesy ride home and pick up while you guys worked on our vehicle! We'll definitely be back and would highly recommend to anyone.
by Martin Chevrolet on 03/25/2026
Thank you so much for the glowing review! We are thrilled to hear that Jack took such great care of you and your vehicle. He takes a lot of pride in being thorough, so we'll be sure to share your kind words with him and the rest of the service team.
by 2024 CHEVROLET SILVERADO K2500HD LTZ Owner on 03/21/2026Verified Service
My truck has 3800 miles on it like new. Now the frame has scratches all over it truck wasn't clean and just overall lack of care to a customers vehicle. And it took 3 days to complete the job. Appointment for first thing Monday morning and didn't even look at it until Wednesday. Second not happy experience with your service department.
by Martin Chevrolet on 04/02/2026
Thank you for your feedback and for taking our Service managers call this afternoon. We appreciate you bringing this to our attention and look forward to hearing from you regarding a suitable time to proceed with the touch-up of the coating on your frame.
by Jodie R. on 03/15/2026Verified Service
Due to the service department not letting me know I needed an alignment they reached out to correct the issue. They picked up my car from my daughter's work, did the alignment, and dropped the car back off. I have always had a good experience with them and I am glad that they corrected the issue.
by Martin Chevrolet on 03/16/2026
Thank you so much for letting us know about this and giving us the chance to make things right! We hope everything is all sorted out now and that we've earned back your trust. We truly appreciate you, and we can't wait to see you again next time!
by 2015 CHEVROLET SONIC LT Owner on 01/23/2026Verified Service
The shuttle service you have is great. Both ways back and forth, The young men were so polite and seemed comfortable with customers. They also washed my car. I also like the fact that I can make payments for a short time on this tire cause I wasn't expecting that expense. You really helped a lot. I can't tell you about anything that I didn't like on that particular visit. It was wonderful thank you.
by Martin Chevrolet on 01/30/2026
Thank you so much for taking the time to share such a kind review! We're genuinely thrilled to hear that our shuttle team made your visit comfortable and stress-freethe young men you mentioned truly take pride in treating every customer like family.
It's great to know the car wash and flexible payment options helped ease the unexpected expense too. Comments like yours make our whole team smile and motivate us to keep delivering that same wonderful experience every time.
We truly appreciate your business and your wonderful wordsthank you again! Looking forward to seeing you next time you're in need.
by 2019 CHEVROLET EQUINOX LT Owner on 01/13/2026Verified Service
The Service Department was awesome. They were kind, courteous, and professional. I cannot say enough good things about them especially Ralph who took care of me as soon as I walked in. The waiting area was clean with plenty of seating with free water, coffee, tea, hot chocolate, and wifi.
by Martin Chevrolet on 01/20/2026
Thank you for the great review. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
by 2022 CHEVROLET SILVERADO K1500 LTZ Owner on 01/05/2026Verified Service
Martin has and always been a great place to do business with.
They are very compassionate from sales and maintenance. i recommend them to anyone who is looking to purchase an auto and the feedback is that they have never been treated like they were from the time they walked in the door.
Dan has an AWSOME team working for him.
by Martin Chevrolet on 01/09/2026
Thanks for your praise and kind comments about our team! Reviews like this give us motivation and help us ensure we provide high-quality care. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience.
by 2019 NISSAN SENTRA S/SV/SR/SL Owner on 11/18/2025Verified Service
The employees were very nice and professional. There was even a little play area for my daughter to play in and keep her busy. The only reason I did not give 5 stars was because I had asked if they could check my transmission fluid and was told they could not without explanation or recommendation on what to do to have it checked.
by Martin Chevrolet on 11/21/2025
We're sorry for the confusion regarding the transmission fluid check, and we appreciate your 4-star rating. We should have taken the time to explain more clearly how your vehicle's transmission system works. Your transmission is actually sealed and doesn't come with a dipstick to check the fluid. The manufacturer of your vehicle advises changing the fluid at specific mileage or time intervals. Once again, we apologize for any misunderstanding, and if you have any further questions or concerns, please don't hesitate to reach out.
by David C. on 11/15/2025Verified Service
Terrible Communication Skill's.
Every day I would call for a check up on my vehicle and they would leave me on hold for 10-15 minutes and then hang up.
On top of that they did not want to warranty a head gasket job and denied warranty. Not only that, they voided my whole warranty.
Took my car to a Chevy Dealership in Wisconsin and they are going to warranty the work plus they contacted Chevy to unvoid what Martin did.
by Martin Chevrolet on 11/17/2025
We truly appreciate your feedback and apologize if our communication didn't meet your expectations. We understand how important it is to ensure clear and attentive communication with our customers.
Please be assured that we did not deny or void your warranty, we submitted the repair info to GM to try to get your head gasket covered under your warranty, and their decision was made by a higher-up at GM due to your vehicle's history of having the head gasket replaced at an independent repair facility after a rollover accident. We had no part in that decision, and we wish it would have been different for you as we would have loved to help you out with having this repair covered. We sincerely empathize with your situation and hope that a resolution can be found soon.
Remember that we're here to help and support you in any way we can. Wishing you the best in resolving this issue.
by 2021 CHEVROLET EQUINOX LT Owner on 10/07/2025Verified Service
I Rather come during the week it's not so busy and Saturday's are I wish if you have appt.for oil change they could do like express, but I get it you have to wait and if other cars are being serviced for other then a oil change then you will wait. It was all good the service department is always friendly I didn't mind the wait.
by Martin Chevrolet on 10/10/2025
Thank you for your feedback! We're glad to hear you find our service department friendly and had an overall positive experience. We understand wait times can be longer on busy days like Saturdays, and we appreciate your patience. Your suggestion about an express option for oil change appointments is noted, and we'll pass it along to our team to consider for improving our service. Feel free to visit us during the week for a quieter experience, and we look forward to serving you again!
by Randy H. on 09/18/2025Verified Service
As usual I have a very good report took my truck in for 50 thousand mile croup and oil change and Ozy had mechanic check over my truck and found a very small crack in my radiator and replaced it under warranty. Save me a lot of money down the road and I was treated awesome. They replaced the radiator. Get a very good clean job as usual.
by Martin Chevrolet on 09/22/2025
Thank you so much for your feedback. We're so glad we could help catch that crack in the radiator and save you some money! Feel free to stop by anytimewe're here for whatever you need!
by 2014 CHEVROLET TRAVERSE LT Owner on 08/01/2025Verified Service
I have been trying to get the recall repair done on my car forever. Each time I called? I have been told I'd be notified when the part is in. Never happened. This last time, I received the postcard that the part was in, scheduled the appointment, dropped off my car, only up be called and told the part is unavailable. I am now waiting to be notified that the part is available once again.
by Martin Chevrolet on 08/14/2025
Thank you so much for letting us know and for being so patient with us. We appreciate your time in getting this handled. We hope everything went smoothly with your most recent service to complete your recall, and we can't wait to make your next visit to Martin Chevrolet an awesome one.
by 2021 CHEVROLET SILVERADO K1500 RST Owner on 06/22/2026Verified Service
they listen and work with you to make what works good for you. Im pleased. they did it the two times i bought from them.
by 2020 CHEVROLET SILVERADO K1500 LT Owner on 06/19/2026Verified Service
The staff and techs at Martin Chevy in Crystal Lake took great care of my truck, provided quality service and finished the work in the time frame they stated. Always a positive visit!
by Martin Chevrolet on 06/19/2026
We love positive feedback and we thank you for taking the time to let us know how our team did! Thanks again!
by 2025 CHEVROLET TRAX 1RS Owner on 05/29/2026Verified Service
always professional and courteous. explains what is needed and keeps you informed about progress of service
by Martin Chevrolet on 06/04/2026
We are so glad you found our team to be so knowledgeable and helpful! We do hope we can help you out again in the future. Take care and drive safe!
by 2016 CHEVROLET TRAX LS Owner on 05/23/2026Verified Service
Our TRAX was serviced beautifully . . . washed, waxed, cleaned inside & out. The car looks brand new!
by Martin Chevrolet on 06/04/2026
Is there anything better than a fresh clean car?! Thank you for letting us get your Trax looking it's best again! See you again next time!
by 2023 CHEVROLET EQUINOX LT Owner on 05/21/2026Verified Service
Service dept. is great! They are polite and courteous, and their work is done thoroughly and within a good time frame. The waiting room is also a comfortable place to wait.
by Martin Chevrolet on 06/04/2026
Thank you! We appreciate you taking the time to give us some feedback and we also look forward to seeing you again next time!
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Service Information
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9,483 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Martin Chevrolet specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Oil Change
Steering & Suspension
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Martin Chevrolet specializes in these makes, in addition to many others.
What do verified customers think about Martin Chevrolet in Crystal Lake, IL?
Verified customers who visit Martin Chevrolet in Crystal Lake, IL rate this business 4.7 out of 5 stars, with 1,506 reviews. 9,483 customers favorited this location.
How can I contact Martin Chevrolet in Crystal Lake, IL?
To reach the sales team at Martin Chevrolet in Crystal Lake, IL, call (815) 240-8028. To reach the service department, call (815) 393-1415
How can I schedule a service appointment with Martin Chevrolet in Crystal Lake, IL?
What are the shop amenities offered by Martin Chevrolet in Crystal Lake, IL?
Martin Chevrolet in Crystal Lake, IL offers the following amenities: Complimentary Drinks, Courtesy Shuttle, Free Car Wash, Free Wi-Fi, Kid's Playroom and Mobile Charging Station.
Does Martin Chevrolet in Crystal Lake, IL have a service center?
Yes, Martin Chevrolet in Crystal Lake, IL does have a service center. You can contact the service department at (815) 393-1415.
