by 2018 JEEP WRANGLER UNLIMITED SAHARA Shopper on 05/02/2025Verified Shopper
Had appointment scheduled only to drive 3 hours to find out they sold the car the day prior. Asked why they didn't notify me as we had an appointment and I took PTO to view the vehicle. Response was that their AI receptionist wasn't the best and they have problems with it. They offered to show me other vehicles but wasn't impressed with the AI situation so I left.
by Marshall Chevrolet on 05/05/2025
Thank you for sharing your experience with us. We understand how frustrating it must have been to drive for three hours only to find out the vehicle was sold. At Marshall Chevrolet, we strive to keep our communication clear and reliable, and we appreciate your candid feedback about our AI system. Your concerns are valuable, and we encourage you to reach out to us directly if you're open to discussing this further. We hope to have the opportunity to serve you better in the future.
Sincerely, the Team at Marshall Chevrolet
by 2020 CHEVROLET TRAX 1LT Shopper on 09/08/2024Verified Purchase
I received a letter in the mail saying, "get approved after bankruptcy". I called them asked lots of questions about financing, down payment, how much I was willing to pay a month. They said look on our website and look at the cars, so I did. I picked out a white car listed on the site. When I got there it was a different car completely. I bought a car, higher price, more monthly price. I felt like it was the old bait and switch.
by Marshall Chevrolet on 09/10/2024
Thank you for sharing your experience with us. We understand your concerns regarding the vehicle you selected and the discrepancies you encountered at Marshall Chevrolet. It's important to us that our customers feel confident and satisfied with their purchase. If you would like to discuss this further, please don't hesitate to reach out to us directly. Your feedback is valuable, and we aim to improve our services.
Sincerely, the Team at Marshall Chevrolet
by Darlene S. on 05/27/2025Verified Service
It sucks they did not fix it and the warranty is just as bad pay for warranty and it don't do nothing about what is broken
by Marshall Chevrolet on 05/27/2025
Thank you for sharing your experience, Darlene. We understand your frustration regarding the warranty and the issues you faced with your vehicle. At Marshall Chevrolet, we value your feedback and would appreciate the opportunity to address your concerns. Please feel free to contact us directly so we can assist you further.
Sincerely, the Team at Marshall Chevrolet
by 2023 GMC YUKON SLT Owner on 05/22/2025Verified Service
The people are very friendly and courteous. You have clean bathrooms. They answered all my questions about my vehicle just well impressed. They got me in and out in no time cause most places make you sit for two hours for an oil change they did not.
by Marshall Chevrolet on 05/22/2025
Thank you for your wonderful feedback! We're thrilled to hear that you had such a positive experience at Marshall Chevrolet. Our team takes pride in being courteous and efficient, and we're glad we could impress you with our quick oil change service. We look forward to serving you again in the future!
Sincerely, the Team at Marshall Chevrolet
by 2016 CHRYSLER TOWN & COUNTRY TOURING ED Owner on 04/21/2025Verified Service
I have to have work done on my car and they have been over a week getting my maintenance record together and the auto warranty people won't approve my claim til they get it.
by Marshall Chevrolet on 04/23/2025
Thank you for sharing your experience with us. We understand how frustrating it can be to wait for maintenance records, especially when it affects your auto warranty claim. Your feedback is valuable, and we encourage you to reach out to us directly at Marshall Chevrolet so we can assist you further. We appreciate your patience during this time.
Sincerely, the Team at Marshall Chevrolet
by 2016 CHEVROLET SILVERADO K2500HD LT Owner on 03/10/2025Verified Service
My experience was terrible. There was confusion as to what i should be charged. My truck wasn't in the service area more than 20 minutes and the lady wanted to charge me 290.00 dollars for just looking at it.
by Marshall Chevrolet on 03/12/2025
Thank you for sharing your experience with us. We take feedback like yours seriously, as our goal at Marshall Chevrolet is to ensure clarity and satisfaction for all customers. We encourage you to reach out to us directly so we can address your concerns further. Your feedback is invaluable as we continue to improve our services. Thank you again for your input.
Sincerely, the Team at Marshall Chevrolet
by 2019 CHEVROLET COLORADO LT Owner on 01/25/2025Verified Service
Said the truck needed a new battery and that should fix the electrical issue with it shutting down while driving it. Nope it didn't fix the issue. This is the 6th time this truck has been at Marshall Chevrolet for the same issue!!!
by Marshall Chevrolet on 01/27/2025
Thank you for sharing your experience with us. We understand your frustration regarding the issue your vehicle is experiencing and the multiple visits. Your feedback is invaluable, and we want to work towards a solution. Please reach out to us directly so we can assist you further and ensure that we address the electrical issue with your vehicle. Your satisfaction is important to us at Marshall Chevrolet.
Sincerely, the Team at Marshall Chevrolet
by 2022 CHEVROLET TRAX 1LT Owner on 10/26/2024Verified Service
Always great service!! Chris ,Randy and all the employees do thier best to help you. I see it like this. Thier in my area. Close by for any service's ect.
by Marshall Chevrolet on 10/28/2024
Thank you for your wonderful review! We're thrilled to hear that you consistently receive great service from Chris, Randy, and our team at Marshall Chevrolet. It's fantastic to know that our location and dedication to help you with all your service needs are beneficial. We appreciate your support and look forward to assisting you again soon!
Sincerely, the Team at Marshall Chevrolet
by 2023 CHEVROLET TRAILBLAZER LT Owner on 10/07/2024Verified Service
My tire leaks air he said it's OK just put air n it.noe it's doing same again down to 28 .Will I bre charged another service charge when I told him it was plugged needed looked at.which he didn't just put air n it
by Marshall Chevrolet on 10/09/2024
Thank you for your feedback. We understand your concern regarding the tire issue and appreciate you bringing it to our attention. It's important to us that all of our customers are satisfied with their service at Marshall Chevrolet. Please reach out to us directly so we can address this issue with your tire more thoroughly. We are here to help and ensure your vehicle is in top condition.
Sincerely, the Team at Marshall Chevrolet
by 2018 GMC TERRAIN SLT Owner on 10/06/2024Verified Service
Only going because they owe me two services where I bought my car after that I will not be back terrible place
by Marshall Chevrolet on 10/08/2024
Thank you for your feedback. We understand your concerns regarding the services owed to you and appreciate you bringing this to our attention. At Marshall Chevrolet, we strive to provide a positive experience for all our customers. If there's anything specific you'd like to discuss or if you need assistance with your outstanding services, please feel free to reach out to us directly. We hope to resolve this matter to your satisfaction.
Sincerely, the Team at Marshall Chevrolet
by 2019 CHEVROLET COLORADO LT Owner on 09/09/2024Verified Service
Brought the truck home and in a week had to take it back to the shop for the same thing!! Third time is a charm
by Marshall Chevrolet on 09/11/2024
Thank you for your feedback. We understand your frustration with the issues you've experienced with your Chevrolet Colorado. We strive to provide high-quality service and appreciate you bringing this to our attention. Please feel free to reach out to us directly at Marshall Chevrolet so we can address your concerns and work towards a resolution. Your satisfaction is important to us.
Sincerely, the Team at Marshall Chevrolet
by 2018 GMC TERRAIN SLT Owner on 08/01/2024Verified Service
Just bought the vehicle it's supposed to come with an sd card so all the features work it doesn't have it and they are gonna make me pay for it
by Marshall Chevrolet on 08/02/2024
Thank you for sharing your experience with us. We understand how important it is for your vehicle to have all the necessary components included. We appreciate your feedback and encourage you to reach out to us directly at Marshall Chevrolet so we can address your concerns and find a satisfactory resolution. Your satisfaction is our priority!
Sincerely, the Team at Marshall Chevrolet
by 2020 FORD EXPLORER PLATINUM Shopper on 04/02/2024Verified Purchase
Robert and the team at Marshall Chevrolet was honest, fair, and easy to work with. I bought a great used SUV for a fair price, and they guarantee the engine and drivetrain as long as you bring it back to them for each scheduled service interval. I'm very happy with my purchase.
by Marshall Chevrolet on 04/04/2024
Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we're ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day!
Sincerely, the Team at Marshall Chevrolet
by 2019 CHEVROLET SILVERADO K1500 LT TRAIL Owner on 08/02/2023Verified Service
Their techs don't seem to be trained well. My truck has been in service for a transmission leak 3 times. Same leak as the first time, 3 different times. If it weren't for the fact that they have already worked on it several times and it coats me nothing to have them do the work, I'd take it elsewhere and pay the 800 to 900 for the 1 time fix.
by 2017 DODGE GRAND CARAVAN SXT Owner on 06/16/2023Verified Service
Did the oil change and said they would get back with us on a catalytic converter and they havent yet. We called last week and asked and they were waiting on long term policy company to get back with them. We have a trip in a couple weeks and want this resolved. Very aggravated
by 2013 CHEVROLET MALIBU 1LT Owner on 08/21/2022Verified Service
Disappointed because after having my vehicle serviced two times for a limp mode condition, once again the vehicle has gone into limp mode! Having sensors replaced and checking for wiring issues the car is still not fixed. Their fix is to have a new engine installed Really?
by 2015 FORD F150 Owner on 07/25/2022Verified Service
My newer truck went in the shop for tire rotation. I also had them look at bed cover and repair running board... 3 months later got truck out of shop and bed cover still broken.... the service department and parts suck badly... my truck been there twice and it stayed for along time... I was very disappointed
by Chris Gifford on 07/26/2022
Hello,
My name is Chris Gifford and I am the General Manager here at Marshall Chevrolet.
Please accept my sincere apologies for your recent negative experience. Im sorry to hear you were less than satisfied with your experience. Our goal is always the total satisfaction of our customers.
Id like to discuss what occurred and how we might make it up to you. At your convenience, please contact me directly at cgifford@marshallchevroletky.com/502-214-5956
We value our customers opinions, and thank you for bringing this to our attention.
Respectfully,
Chris Gifford, G.M.
502-214-5956
by 2015 BMW 328XI SULEV Owner on 03/05/2021Verified Service
3 hour wait to get an oil change. Supposedly didn't have the filter to fit my car. Seems to me if you make an appointment with someone you'd make sure you had what you need to do the work especially just for a simple oil change. My dealings so far with Marshall's has not been a good one and that includes being told that you earn money for sending them customers... complete lie!
by 2019 GMC SIERRA K3500 DENALI Owner on 03/02/2020Verified Service
This is an outstanding business. Their service department is prompt with information, professional with service. I would highly recommend Marshall Chevrolet to potential customers because they take pride in service after the sale. I cannot say that about Jeff Wyler GMC in Florence, where the truck was bought.
by 2017 CHEVROLET SILVERADO K1500 LT Owner on 05/31/2025Verified Service
Price was a little high. Service was good!!
by Marshall Chevrolet on 05/31/2025
Thank you for your feedback! We're glad to hear you had a good experience with our service at Marshall Chevrolet. We understand that pricing can be a concern, and we appreciate your input. Please feel free to reach out if you have any questions or need further assistance. We hope to see you again soon!
Sincerely, the Team at Marshall Chevrolet
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Service Information
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1,545 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Marshall Chevrolet specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Marshall Chevrolet specializes in these makes, in addition to many others.
What do verified customers think about Marshall Chevrolet in Carrollton, KY? Verified customers who visit Marshall Chevrolet in Carrollton, KY rate this business 4.1 out of 5 stars, with 130 reviews. 1,545 customers favorited this location.How can I contact Marshall Chevrolet in Carrollton, KY? To reach the sales team at Marshall Chevrolet in Carrollton, KY, call (502) 427-7806. To reach the service department, call (502) 233-7795How can I schedule a service appointment with Marshall Chevrolet in Carrollton, KY? You can schedule a service appointment at Marshall Chevrolet in Carrollton, KY through CARFAX.What are the shop amenities offered by Marshall Chevrolet in Carrollton, KY? Marshall Chevrolet in Carrollton, KY offers the following amenities: Complimentary Drinks, Courtesy Shuttle, Free Wi-Fi and Snacks.Does Marshall Chevrolet in Carrollton, KY have a service center? Yes, Marshall Chevrolet in Carrollton, KY does have a service center. You can contact the service department at (502) 233-7795.
