by 2016 FORD EXPLORER LIMITED Owner on 09/18/2025Verified Service
The problem I was having with my vehicle was not addressed. I was told the issue was resolved after the vehicle was looked at for less than two hours. I was given a BS explanation along with misinformation about the fix.
by 2003 FORD TAURUS SE Owner on 09/07/2025Verified Service
Malloy Ford has always been excellent in the service of our vehicles. I trust them to let me know what is good and bad.
by 2018 FORD EXPLORER LIMITED Owner on 09/05/2025Verified Service
The service writer was very helpful and polite. When the repairs were taking much longer than expected, he helped to get my work done so I didn't have to come back the next day.
by 2017 FORD ESCAPE TITANIUM Owner on 08/19/2025Verified Service
The service on this date was excellent. Unfortunately, this was the 2nd time in one week that I brought my vehicle in for the same issue. The problem appears to be fixed now, after 3 wasted hours.
by 2015 FORD FUSION S HYBRID Owner on 08/18/2025Verified Service
You have the worst service department I have ever been to.No communication! Customer service is the absolute worst.m
by 2020 FORD ESCAPE S Shopper on 08/12/2025Verified Purchase
It was a very pleasant experience, great customer service and appreciation. This is my second vehicle I've purchased through them and and I definitely would recommend.
by Nicole D. on 08/08/2025Verified Service
Told me something was wrong that wasn't, tried to get money out of me. I will never come there again!
by 2007 TOYOTA TUNDRA CREWMAX SR5 Owner on 07/10/2025Verified Service
my truck was picked up at 9am and I still had to come to the dealership and wait till almost 5pm to pick my truck up.
by 2015 SUBARU FORESTER 2.5I PREMIUM Shopper on 07/08/2025Verified Purchase
Great experience buying our 2015 Subaru Forrester. Car was great. Good price and good condition. Salesman was excellent. Not too high pressure.I would buy from them again.
by 2019 FORD MUSTANG Owner on 07/04/2025Verified Service
It took longer than I thought it should take, but it was worth the wait. They keep you informed of their progress as you go. I will still use them because they always do a really good job. Try them you will not be disappointed..
by 2020 FORD RANGER XL/XLT/LARIAT Owner on 07/03/2025Verified Service
Over filled oil. Left the dealership in a blue cloud of smoke. Retrained for another hour and half wait. Finally corrected and test driven.
by 2023 FORD ESCAPE ACTIVE Owner on 06/19/2025Verified Service
Service team was very professional and friendly. Kept me advised of service process and any issues. Appointment time was kept and service provided on time. Waiting area was clean and comfortable.
by 2007 FORD MUSTANG Owner on 06/10/2025Verified Service
The works package for the oil change service was done very well. I did not like the estimate that I received just to change my rear headlight bulbs. I was given an estimate of $200. That is why people don't trust the dealers for their repairs.
by 2018 FORD EDGE SPORT Owner on 04/24/2025Verified Service
We were travelling in Virginia and and ran over a small piece of metal. Unfortunately the tire couldn't be repaired and nobody had one in stock. The parts man was able to get one the same day and they got it installed quickly. The tire held air long enough for us to see what we wanted to see. So thank you to everyone involved at Malloy Ford!!
by 2022 FORD F250 SUPER DUTY Owner on 04/17/2025Verified Service
This Ford dealership is always courteous and friendly. On my last visit the mechanic fixed an issue I didn't ask to have fixed. My steering wheel had been crooked for a few months after hitting a pot hole. It was more annoying than anything, but a huge sigh of relief when I noticed it had been straightened.
by 2015 FORD FUSION S HYBRID Owner on 04/07/2025Verified Service
The last 3 times we were in there have been problems.Prices quoted were not what was charged. A tool was left under the hood of my truck and the oil cap was not put on.Person in charge has treated my wife and daughter on two separate occasions as if they did not know what they were talking about.We have not enjoyed our experience with the people at the customer service desk.
by 2010 FORD RANGER Owner on 02/03/2025Verified Service
We were told one price, which seemed excessive and then were told they added on an extra $100+ stating there was a fuse that needed to be replaced. I feel we were taken advantage of with this. A key replacement for a basic key that has no electronics in it had to be "calibrated" and took hours to do. Malloy is too big and doesn't seem to care about its customers.
by 2019 FORD RANGER XL/XLT/LARIAT Owner on 09/29/2024Verified Service
They had my truck all day for an electrical diagnostic. At EOD, they guess the problem is with a broken taillight and BLIS module and quoted $1000 parts and labor for the module and an additional $2000 parts and labor to replace the taillight.
This is an unconscionable rip off. The module costs $350 and the taillight $250, and it took <10min to install. Why are they ok ripping people off like this?
by 2022 FORD MUSTANG MACH-E CALIFORNIA Owner on 05/13/2024Verified Service
I was surprised to get a notice from Ford 2 weeks after I brought my car for 30k service that I was over due for a tire rotation. Not sure why that wasn't done when I brought it in for a 30k check up.
Also, the online system doesn't account for electric vehicles, so it is impossible to book service on line.
by 2023 FORD F150 LIGHTNING PRO/LIGHTN Owner on 04/22/2024Verified Service
The people were nice. This was a scheduled appointment for recall work. Since it was scheduled in advance for specific recall work, one would think they would order all the parts needed for a known recall repair in advance. They did not. So I had to return a second time a week later to complete the work. Not great.
