by 2015 NISSAN SENTRA S/SV/SR/SL Owner on 08/26/2025Verified Service
The way the service department talks to the customer and just want to sell you service that not required.
Engine light was on and the service department would not even inform you of the engine code was. When I asked them what the Engine light was on for? they would not say.
by Jim M on 08/27/2025
Dear Judy, Thank you for taking the time to share your feedback. We're truly sorry to hear about your recent experience with our service department. It's never our intention to make a customer feel pressured into services they don't need, nor to withhold important information such as diagnostic codes. Please know that we gladly provide the results of diagnostic tests and repair recommendations once a customer agrees to the diagnosis charge. This ensures we can properly identify and explain the issue with transparency. Warm regards, Sal Visconti Service Manager M'Lady Nissan sal.visconti@mlady.com
by 2017 NISSAN ROGUE SPORT S/SV/SL Owner on 08/22/2025Verified Service
Nothing I did not like. M'Lady Nissans service department is superb. Can't say enough good things especially about Peter. He tries his hardest to give you honest answers and deliver your car as soon as possible.
Everyone in the service department is professional and above all nice.
by Jim M on 08/25/2025
Thank you so much for your wonderful review! We're delighted to hear that you had such a positive experience with our service department. Peter will be thrilled to know his efforts to provide honest answers and timely service made such a great impression. Our entire service team takes pride in being professional, friendly, and dedicated to making every visit smooth and stress-free. Your kind words mean the world to us, and we look forward to continuing to take care of your vehicle needs in the future. Warm regards, Sal Visconti Service Manager M'Lady Nissan sal.visconti@mlady.com
by 2022 NISSAN PATHFINDER SV Owner on 08/11/2025Verified Service
The brake job took way too long. I was at the shop for over five (5) hours. When I made my appointment I ask for a loaner because I had other appointments and the person helping me stated it would take about one and half hours. Now I know nobody likes sitting idly in a repair shop for this period of time.
by Jim M on 08/11/2025
Thank you for taking the time to leave a review. We're deeply sorry that your recent service visit did not meet your expectations. Waiting over five hours for your brake job, especially after being told it would take about one and a half hours, is understandably frustrating. We also regret that your request for a loaner vehicle was not accommodated, which added to the inconvenience. Your feedback has been shared with our team so we can review our scheduling, communication, and loaner vehicle availability to prevent this from happening again. Warm regards, Sal Visconti Service Manager M'Lady Nissan sal.visconti@mlady.com
by 2023 NISSAN FRONTIER S/SV/PRO-4X Owner on 06/29/2025Verified Service
The dealership service is great, they got the work done in a short amount of time. Had a good conversation about up coming service items that are recommended and I totally understood from my point of view with the intention of holding on to my vehicle for a while, my last vehicle was 24 years old and still running . Maintenance is very important !
by Jim M on 06/30/2025
Thank you for your thoughtful and detailed review! We're so glad to hear that you had a great experience with our service team and that we could complete your vehicle's service quickly and efficiently. It's wonderful to know you appreciated the conversation around future maintenanceyour proactive approach to vehicle care is commendable, especially coming from someone who kept their last car running for 24 years! We truly value your trust in M'Lady Nissan and look forward to supporting you in keeping your Frontier in top shape for years to come. If there's ever anything more we can do for you, please don't hesitate to reach out. Warm regards, Sal Visconti Service Manager M'Lady Nissan sal.visconti@mlady.com
by 2022 NISSAN FRONTIER S/SV/PRO-4X Owner on 06/04/2025Verified Service
Very quick getting the truck in. They know me by name when I get there. They are very proactive with care of my car, suggesting fluid and part experatiin warnings. They wash my truck every time I bring it in. They keep me informed during the proceess by text. Great place, they got all the bases covered
by Jim M on 06/04/2025
Ray, Thank you so much for your fantastic review! We're honored to know you by name and even more grateful that you continue to trust us with your Frontier. It's wonderful to hear that our team's proactive care, clear communication, and complimentary truck washes have made your visits a positive experience. We're proud to have earned your trust and will continue working hard to provide the same top-notch service every time you stop by. If you ever need anything, don't hesitate to reach out. Warm regards, Sal Visconti Service Manager M'Lady Nissan sal.visconti@mlady.com
by 2024 NISSAN PATHFINDER SV Owner on 05/16/2025Verified Service
I think the manager wanted to rob me. He suggested I change one of my brake pads because it was said to be broken. He told me the cost was 350. It was almost 7pm and according to Nissan, they don't answer after 7pm. Also, when they called me to find out if I was happy with the service, they told me that there was nothing about a broken brake pad. So, are Nissan thieves or not?
by Jim M on 05/16/2025
Thank you for taking the time to share your experience. I want to sincerely apologize for the concern and confusion you encountered during your recent visit to M'Lady Nissan. We take these matters very seriously, and I understand how troubling it must have felt to question the transparency of a service recommendationespecially so close to closing hours. Your feedback about the brake pad recommendation and the follow-up call discrepancy has been noted, and I'm personally looking into the details with our team. Integrity and trust are core to how we operate, and I regret that this situation led you to question that. Our goal is never to upsell or create unnecessary worry, but to prioritize safety and customer understanding. Please reach out to me directly at sal.visconti@mlady.com so we can discuss this further and work toward a resolution. Warm regards, Sal Visconti Service Manager M'Lady Nissan sal.visconti@mlady.com
by 2017 NISSAN ARMADA PLATINUM Owner on 04/08/2025Verified Service
I I love it when you set a time for an appointment. Arrive at the location for the appointment and your car is brought in at that point in time. Peter at M'Lady Nissan always does a great job on getting me in and out so I can enjoy my day. Thanks again, Peter!
by Jim M on 04/09/2025
Thank you for your wonderful review! We're so glad to hear how much you appreciate the efficiency and punctuality of your service appointments. Peter is truly a valuable part of our team, and it's great to know he consistently provides you with a smooth, timely experience that lets you get on with your day. We'll be sure to pass along your kind words to him. Thanks again for choosing M'Lady Nissan we look forward to seeing you next time! Warm regards, Sal Visconti Service Manager M'Lady Nissan sal.visconti@mlady.com
by 2021 NISSAN ROGUE S Owner on 03/23/2025Verified Service
My battery went dead in S. Elgin and the service representative told me how to jump the battery. I made back to M'Lady Nissan. They took care of me because they knew I had to get my wife to surgery on Wed 3/19 which was even farther away. They're Great!
by Jim M on 03/24/2025
Thank you for sharing your experience! We're so glad our service team could assist you in getting back on the road safely and quickly. It's wonderful to hear that we could help ensure you made it to your wife's surgery on timeyour peace of mind is incredibly important to us. We truly appreciate your kind words and trust in M'Lady Nissan. If there's anything else we can do for you, please don't hesitate to reach out. Wishing you and your wife all the best! Warm regards, Sal Visconti Service Manager M'Lady Nissan sal.visconti@mlady.com
by 2023 NISSAN ROGUE S Owner on 02/10/2025Verified Service
My oil change service was good. Mechanic, I forgot his name, and I had a discussion about replacing a part on the back window wiper. When the hatch is opened, water runs out onto my head. He said he would order a part for it but I've not heard from anyone yet.
by Jim M on 02/11/2025
Thank you for sharing your experience! We're glad to hear that your oil change service went well, and we appreciate your patience regarding the back window wiper part. I sincerely apologize that you haven't received an update yet. Your feedback is invaluable, and we truly appreciate your business. We look forward to making this right for you! Warm regards, Sal Visconti Service Manager M'Lady Nissan sal.visconti@mlady.com (815) 459-2288
by 2016 NISSAN ROGUE S/SL/SV Owner on 01/17/2025Verified Service
Lacking info during my visit. When I tried to access some of the work my phone locked up on your app. so I could not see some info on my phone. I did also have trouble later asking if the brakes were still good. I thought that the app on the phone was not as good as having the service man answer questions.
by Jim M on 01/17/2025
Dear Valued Customer, Thank you for taking the time to share your experience. We're sorry to hear that you had trouble accessing service information through our app and that your questions about your brakes weren't answered as smoothly as you expected. Your feedback is important, and we'll review our communication process to ensure we're providing clear and accessible information to all our customers. If you still have concerns about your brakes or need further assistance, please don't hesitate to reach out to me directly. I'd be happy to help in any way I can. Warm regards, Sal Visconti Service Manager M'Lady Nissan sal.visconti@mlady.com (815) 459-2288
by 2021 NISSAN SENTRA SV Owner on 11/20/2024Verified Service
The people at M'Lady are great. This is the third car I bought from them in 7 years. I drive Uber and they find a way to keep this car going. In the 3 years l have had it, I have put on over 204,000 miles. Yes, they do great job,and they are great people, too.
by Jim M on 11/21/2024
So happy to hear about how wonderful your recent service visit went. We always look forward to taking great care of your Sentra.
by 2014 NISSAN MURANO S/SL/SV/LE Owner on 09/16/2025Verified Service
The M'Lady service crew always does it right the first time, every time. They have been servicing my 2014 Murano for 11 years and I also love the lifetime free oil changes!
by Jim M on 09/17/2025
Thank you for your wonderful review and for trusting M'Lady Nissan with your 2014 Murano for over 11 years! We're thrilled to know our service team consistently delivers the right results the first time. Your loyalty and kind words mean so much to us. We're also glad you're enjoying the benefit of our lifetime free oil changes it's one of the ways we love showing appreciation to our customers. We look forward to continuing to keep your Murano running smoothly for many more years to come. Please don't hesitate to reach out if there's ever anything you need. Warm regards, Sal Visconti Service Manager M'Lady Nissan sal.visconti@mlady.com
by 2018 NISSAN ARMADA SV/SL/PLATINUM Owner on 09/10/2025Verified Service
I recommend Nissan M'Lady of Crystal Lake to whoever is in need of good quality and professional service(s). They always take care of me!
by Jim M on 09/10/2025
Thank you for your wonderful 5-star review and for recommending M'Lady Nissan of Crystal Lake! We're so pleased to hear that our team consistently takes good care of you. Providing quality and professional service every time is our top priority, and your feedback means a great deal to us. We truly appreciate your loyalty and look forward to continuing to assist with all your vehicle needs in the future. Please don't hesitate to reach out if there's ever anything more we can do for you. Warm regards, Sal Visconti Service Manager M'Lady Nissan sal.visconti@mlady.com
by 2020 NISSAN ROGUE S/SL/SV Owner on 09/04/2025Verified Service
most employees nice, clean waiting area.
restroom not the greatest, wrong date listed on my reminder sticker for the next visit (unless they used some new super oil where I really don't need to go back until 2029!)
by Jim M on 09/05/2025
Thank you for sharing your experience with us. We're glad to hear you found our team welcoming and our waiting area clean. At the same time, I'm sorry about the restroom condition and the incorrect date on your reminder sticker that's certainly not the attention to detail we strive for. Your feedback is very helpful, and we'll be addressing both issues with our staff right away to ensure a better experience going forward. Warm regards, Sal Visconti Service Manager M'Lady Nissan sal.visconti@mlady.com
by 2024 NISSAN SENTRA SV Owner on 09/03/2025Verified Service
Excellent service but I had an 11:00 appointment and it took 3 hours for an oil change and tire rotation! Unexceptable
by Jim M on 09/04/2025
Thank you for taking the time to share your feedback. We're glad to hear you found our service excellent, but we sincerely apologize for the lengthy wait during your oil change and tire rotation. Three hours for a scheduled appointment is not the standard we strive for, and we understand how frustrating that must have been. Your comments have been shared with our team so we can review our scheduling and processes to prevent this from happening in the future. We truly appreciate your patience and your valuable feedback, as it helps us improve. If you'd like to discuss your visit further, please don't hesitate to reach out to me directlyI'd be happy to assist you. Warm regards, Sal Visconti Service Manager M'Lady Nissan sal.visconti@mlady.com
by 2019 NISSAN ROGUE S/SL/SV Owner on 09/02/2025Verified Service
They didn't fix my radio and then wanted to sell me a rebuilt radio for over $2200. I accepted because I need a radio but the price for a rebulit radio is extremely overpriced.
by Jim M on 09/02/2025
Thank you for taking the time to share your feedback. I'm truly sorry to hear about your experience with the radio repair and the concerns regarding pricing. I understand how frustrating it must have been not to have your radio fixed initially, and then to feel that the cost of a rebuilt replacement was higher than expected. Your comments are very important to us and have been shared with our team for review. Someone will reach out to you asap to resolve this issue with you. Warm regards, Sal Visconti Service Manager M'Lady Nissan sal.visconti@mlady.com
by 2017 NISSAN ARMADA PLATINUM Owner on 08/29/2025Verified Service
I drove in at my appointed time for an oil change and a few other maintenance items. Peter had me taken care of quickly and had me back in my car in no time.
by Jim M on 08/29/2025
Thank you so much for your wonderful review! We're delighted to hear that Peter was able to take care of your oil change and maintenance needs quickly and efficiently. Providing prompt and professional service is always our goal, and we're glad you had such a smooth experience. We truly appreciate your trust in M'Lady Nissan and look forward to assisting you with your future vehicle needs. Please don't hesitate to reach out if there's ever anything else we can do for you. Warm regards, Sal Visconti Service Manager M'Lady Nissan sal.visconti@mlady.com
by 2016 NISSAN PATHFINDER S/SV/SL/PLAT Owner on 08/10/2025Verified Service
Brandon Mason knowledge about cars.He was very knowledgeable and explained everything. I have to say he is the reason I get my car fixed there.
by Jim M on 08/11/2025
Thank you for your wonderful review! We're thrilled to hear that Brandon's knowledge, clear explanations, and professionalism have made such a positive impact on your experience. It's always rewarding to know our team members are the reason customers choose M'Lady Nissan for their service needs. We truly appreciate your loyalty and look forward to continuing to provide you with excellent care in the future. Warm regards, Sal Visconti Service Manager M'Lady Nissan sal.visconti@mlady.com
by 2020 NISSAN MURANO PLATINUM Owner on 08/09/2025Verified Service
I am very happy with M'lady customer and car services. They provide overall excellent quality and service.
by Jim M on 08/11/2025
Thank you for your kind words and for taking the time to share your experience at M'Lady Nissan! We're thrilled to hear that you are very happy with both our customer and car services, and that you found our overall quality and service to be excellent. Providing exceptional service to every customer is our top priority, and your satisfaction means the world to us. We truly value your trust and look forward to assisting with all your vehicle needs in the future. Warm regards, Sal Visconti Service Manager M'Lady Nissan sal.visconti@mlady.com
by 2023 NISSAN ROGUE PLATINUM Owner on 08/09/2025Verified Service
Mlady had to order the
part for the passenger rear door the part was installed. As usual the service was great along with friendly service Ryan
in customer service.
by Jim M on 08/11/2025
Thank you for your kind words and for taking the time to share your experience at M'Lady Nissan! We're delighted to hear that your passenger rear door repair went smoothly and that Ryan in customer service provided the friendly, top-notch service you've come to expect from us. We truly appreciate your loyalty and look forward to assisting you with all your vehicle needs in the future. Warm regards, Sal Visconti Service Manager M'Lady Nissan sal.visconti@mlady.com
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2,044 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, M'Lady Nissan specializes in these services, in addition to many others.
Brake Service
Oil Change
Tire Rotation
Top Makes Serviced
Based on CARFAX Service History, M'Lady Nissan specializes in these makes, in addition to many others.
What do verified customers think about M'Lady Nissan in Crystal Lake, IL? Verified customers who visit M'Lady Nissan in Crystal Lake, IL rate this business 4.7 out of 5 stars, with 463 reviews. 2,044 customers favorited this location.How can I contact M'Lady Nissan in Crystal Lake, IL? To reach the sales team at M'Lady Nissan in Crystal Lake, IL, call (815) 567-9869. To reach the service department, call (815) 459-2288How can I schedule a service appointment with M'Lady Nissan in Crystal Lake, IL? You can schedule a service appointment at M'Lady Nissan in Crystal Lake, IL through CARFAX.Does M'Lady Nissan in Crystal Lake, IL have a service center? Yes, M'Lady Nissan in Crystal Lake, IL does have a service center. You can contact the service department at (815) 459-2288.
