Slow getting it back. Picked up on a Thursday but couldn't get it back until Monday, although I thought it would be the next day. Loved having it picked up given it's a long ride from the valley and there are closer dealerships near me.
But got the car back with two scratches on the hood and am waiting to hear what will be done about it.
by 2014 MINI COOPER S COUNTRYMAN Owner on 06/23/2025Verified Service
Great staff. Great Service. They did EVERYTHING they said they would. On time and at the quoted price. Unexpectedly detailed the car in and out as a thank you. Best Mini dealership in Los Angeles area hands down. Shout out to Ira Wyatt. Class act working for a class act.
by 2025 MINI COOPER S Shopper on 02/24/2025Verified Purchase
Our experience leasing a car from MINI of Downtown Los Angeles went really smoothly. Collin directed us to a car on the lot (a hardtop 2-door MINI Cooper S) that not only fit our needs but really excited us. Negotiating the terms of the lease was straightforward; Collin treated us fairly and even had the car delivered to our driveway. I was left with a very favorable impression of MINI of Downtown Los Angeles.
by 2013 MINI COOPER JOHN COOPER WORKS Owner on 02/15/2025Verified Service
EXCEPTIONAL SERVICE. MIGUEL IS VERY HELPFUL AND PROFESSIONAL. THE ONLY THING THAT I DID NOT LIKE WAS THAT THE LOANER I RECEIVED WAS DIRTY AND FILTHY FROM THE INSIDE. IT HAD FOOD CRUMS ON THE SEATS, GRASS CLIPPINGS AND TRASH. I MY 14 YEARS OF GETTING MY CARS SERVICED HERE IT IS THE FIRST TIME THAT THIS HAS EVER HAPPENED. HOPEFULLY IT WAS JUST A ONE TIME OCCUANCE. OTHER THAN THIS, EVERYTHING WAS GREAT.
by 2018 MINI COOPER COUNTRYMAN Owner on 02/03/2025Verified Service
I had left mini because my warranty expired and it was closer to go to local repair shop. I had an incident where the local shop was so busy they couldn't take me. I went back to DT MINI And was reminded how amazing Miguel Estudillo is and I'm likely back until I sell my Countrymanabove and beyond service always! I'm a realtor so I'm in the service business so I know VALUE when I see it.
by 2011 MINI COOPER S CLUBMAN Owner on 09/08/2025Verified Service
They always make time for me. My service representative Miguel has always taken care of me and my mini clubman.
by Ajaymm@gmail C. on 08/20/2025Verified Service
We had to take it to service twice as they did not do a good job. Seat belt restraining system was faulty.
by 2020 MINI COOPER Owner on 08/09/2025Verified Service
Miguel with DTLA Mini is the best service advisor ever!
It give me the facts and never steers me wrong!
by 2013 MINI COOPER Owner on 06/01/2025Verified Service
My service technician Miguel took great care of me, kept me in the loop about all the service needs
Anthony, the mechanic was great. He sent me a video and answered all my concerns.
by 2023 MINI COOPER S Owner on 05/02/2025Verified Service
Amazing!!! Respectful and courteous communication. Transparency about timing. Service-oriented. Really appreciated the Uber ride to the mall while my car was serviced.
by 2019 MINI COOPER Owner on 02/03/2025Verified Service
Always a pleasure to bring my car in to Downtown Mini. Ira and the rest of the team are attentive, professional, and friendly!
by Eric I. on 01/03/2025Verified Shopper
Austin was amazing and helped me out with the test drive. He filled me in on details about the car. Very professional thank you
by 2020 MINI COOPER S COUNTRYMAN Owner on 12/28/2024Verified Service
Great service that included follow up to ensure sastifaction of the service completed. Ruben was friendly, professional, and attentive.
by 2014 MINI COOPER S COUNTRYMAN Owner on 12/27/2024Verified Service
So happy with the service of my countryman mini Cooper 2014 thanks to Miguel you are so kind and helpful!
by 2024 MINI COOPER JOHN COOPER WORKS Owner on 12/23/2024Verified Service
First service on my JCW HT !
Miguel Estudillo my Service Manager took care of my requests & I am happy with mini service department
by Graciela V. on 12/15/2024Verified Shopper
Still adjusting to my budget. I'm 70 hardly going to use the car , no or very low down payment and no more than $250 monthly. My big dilemma
by 2015 MINI COOPER PACEMAN S Owner on 12/02/2024Verified Service
The customer service at the dealership is excellent. This is where I go for everything that my Paceman needs.
by 2017 MINI COOPER S Owner on 11/10/2024Verified Service
i don't like that I taken my car in for service with a recall and they want to charge me they had my car for a month and did not repair it
by Jennifer Fix, Customer Relations Manager on 11/13/2024
I was sorry to read about your experience. We value our customers and their opinions. I would like to have the opportunity to connect with you directly to discuss in more detail. Please email me at jennifer.fix@carpros.com or call 323-583-1901 ext 817 I look forward to hearing from you.
by 2018 MINI COOPER COUNTRYMAN Owner on 10/24/2024Verified Service
Excellent customer service from Miguel Estudillo as always. Honest service and always efficiently done.
by MINI of Downtown Los Angeles on 11/13/2024
Hello, thank you for this 5-star review of MINI of Downtown Los Angeles. We're delighted to hear that Miguel consistently provides you with excellent, honest, and efficient service. It's always our goal to create a trustworthy and seamless experience, and Miguel is truly dedicated to that standard. We appreciate your continued trust in us and look forward to serving you again. Thanks for choosing Car Pros!
by 2018 BMW 440I Owner on 10/20/2024Verified Service
They waste your time, they don't care about their customers or about the car.
I found a way better independent certified mechanic who has passion about the legacy of the brand.
by Jennifer Fix, Customer Relations Manager on 10/21/2024
I was sorry to read that you did not have a positive experience. We value our customers and their opinions. I would like to have the opportunity to connect with you directly to discuss in more detail. Please email me at jennifer.fix@carpros.com or call 323-583-1901 ext 817
I look forward to hearing from you.
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3,309 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, MINI of Downtown Los Angeles specializes in these services, in addition to many others.
Auto Maintenance
Brake Service
Oil Change
Tire Service & Repair
Top Makes Serviced
Based on CARFAX Service History, MINI of Downtown Los Angeles specializes in these makes, in addition to many others.
What do verified customers think about MINI of Downtown Los Angeles in Los Angeles, CA? Verified customers who visit MINI of Downtown Los Angeles in Los Angeles, CA rate this business 4.7 out of 5 stars, with 126 reviews. 3,309 customers favorited this location.How can I contact MINI of Downtown Los Angeles in Los Angeles, CA? To reach the sales team at MINI of Downtown Los Angeles in Los Angeles, CA, call (323) 277-4240. To reach the service department, call (855) 487-5422How can I schedule a service appointment with MINI of Downtown Los Angeles in Los Angeles, CA? You can schedule a service appointment at MINI of Downtown Los Angeles in Los Angeles, CA through CARFAX.Does MINI of Downtown Los Angeles in Los Angeles, CA have a service center? Yes, MINI of Downtown Los Angeles in Los Angeles, CA does have a service center. You can contact the service department at (855) 487-5422.
