by 2025 NISSAN FRONTIER S/SV/PRO-4X/SL Owner on 07/31/2025Verified Service
Phil and Paul were absolutely amazing. After getting off to a rocky start, they both communicated daily and guided me through the process. I highly recommend this dealership for your service needs. They completely understand that customers are much happier when being kept in the loop and informed about their vehicle.
by Loyalty Nissan on 07/31/2025
Mr Hurt, We are so glad to hear you had a wonderful experience with our Managers Phil and Paul. We think they are amazing too! We really appreciate you taking the time to let us know how great your experience was. Thank You for your business and we look forward to your next visit! Have a wonderful rest of your week.
by 2018 INFINITI Q60 LUXE 300/SPORT 300 Owner on 01/23/2025Verified Service
The service received on my vehicle was excellent. Great reception and intake at beginning of service. Clear explanation of service to be performed and no delay in beginning agreed upon service. No pressure to accept extra work on vehicle. A good experience.
by Loyalty Nissan on 01/24/2025
Mr. Easter, we are very happy Kim provided you with a positive experience! We look forward to your next visit! Thank you so much again for your feedback! We hope you have a great day!
by 2019 NISSAN ARMADA SV/SL/PLATINUM Owner on 12/19/2024Verified Service
They made me pay $195 for a diagnostic only for them to tell me that it was my molding on my windshield that was damaged (which was causing the noises). They also tried to charge over $400 to get it fixed. Too expensive and it seems like I paid for different warranties for none of them to cover any issues that I've encountered.
by Loyalty Nissan on 12/19/2024
Mrs. Blanding, We sincerely apologize for the experience you've had with your vehicle. When you came to us with concerns about the noise, we made sure to inform you upfront about the diagnostic cost, which covers the technician's time to investigate and pinpoint the issue. This involves test-driving the vehicle, replicating the problem, and thoroughly diagnosing the cause. Although your extended warranty covers many issues, we discovered that the windshield moldings were the source of the noise. We reached out to your warranty company on your behalf, but unfortunately, they do not cover moldings. On a positive note, we are relieved to inform you that this is not a major repair. We appreciate your understanding and are here to assist further if needed.
by 2018 NISSAN ROGUE SPORT S/SV/SL Owner on 11/21/2024Verified Service
Usually get updates on how long it would be til they were finished. No updates. They took playarea out and made it into an office and I had to occupy my 2 year old great grandson for 5 hours and had to check on status of my car twice. And was not even told when it was ready. No offer of shuttle ride home and live 5 minutes from dealership.
by Loyalty Nissan on 11/22/2024
Dear Mrs. Holland, We truly apologize for the experience you had. We understand that your time is important, and we regret that we did not show that same level of respect. Please know that we've shared your feedback with our Service Team so they can learn from this and improve future experiences. Thank you for bringing this to our attention.
by 2020 NISSAN KICKS S Owner on 10/14/2024Verified Service
Larry took care of my car service for today. He was excellent and service was fast. I was expecting to wait for 2 + hour for service to be done. My service was less that 40minutes. I was exited and happy. This is the second time he work on my car and i was pleased. great job loyalty. Thankyou.
Sharon Clarke-Phillips
by Loyalty Nissan on 10/14/2024
We appreciate your positive review about your recent experience with Larry! We thank you for taking the time to let us know how we did and we look forward to your next visit with Larry!
by 2019 HONDA CR-V EX Owner on 10/08/2024Verified Service
Terrible horrible place takes 3 long hours to do the oil change and then they have been lied in the past 3-4 times did not change o and give me prints saying it's done!!! I will show this all too!!! bought three vehicles from priority and been 25 years customer for them and this what I deserve???
by Loyalty Nissan on 10/09/2024
Dear Mrs. Kaur, Thank you for your understanding and for being such a valued customer. We sincerely apologize for the experience you had during your last visit. Saturdays can be quite busy, and we appreciate your patience during the delays. We also regret that your washer solvent wasn't filled as expected. Your feedback is important to us, and we are working to ensure that everyone's visits are smoother. Thank you for your continued support.
by 2022 CHEVROLET EQUINOX LT Owner on 09/08/2025Verified Service
Had a great experience. Staff was friendly, professional, and efficient. Explained things thoroughly.
by Loyalty Nissan on 09/09/2025
Thank you for taking the time to leave a review for us at Loyalty Nissan. We're happy we could meet your expectations! Thank you, and have a fantastic day!
by 2017 NISSAN ALTIMA 2.5/S/SV/SL/SR Owner on 08/14/2025Verified Service
It was not good. Roger was rude and nasty..He kept getting giving a smart mouth answer to everything we asked as if he had issues at home and bought it to work so I got smart mouth right back at him.
by Loyalty Nissan on 08/18/2025
We sincerely apologize for the experience you had with Roger. We appreciate you bringing this to our attention so we can use it to improve future visits. Thank You for your feedback.
by Aaron M. on 08/06/2025Verified Service
I had a very long wait. I was there over 5 hours with an appointment. I didn't get any updates. They had my phone number, and I was in the waiting room.
by Loyalty Nissan on 08/07/2025
Dear Mr. McElroy, We sincerely apologize for the experience you had during your recent visit. We understand how frustrating extended wait times can be and appreciate the opportunity to address your concerns. After reviewing your appointment details, we found that your service was originally scheduled online as a drop-off with a rental vehicle. When you arrived and checked in with Roger, the appointment was changed to a wait-at-dealership option. At that time, Roger did inform you that the estimated wait would be significantly longerapproximately five hoursdue to how we prioritize scheduling for customers who wait versus those who drop off, especially given the high volume of vehicles we service each day. Roger did make several attempts to locate you in the lounge but was unfortunately unable to find you. That said, we agree that he should have followed up with a phone call once he couldn't locate you, and we apologize that this step wasn't taken. We've already addressed this with him to help improve our communication moving forward. We truly value your business and thank you for your understanding. Please don't hesitate to reach out if there's anything more we can do for you.
by 2018 NISSAN ROGUE S/SL/SV Owner on 07/09/2025Verified Service
Montoya was very helpful she even offered me military discount which I was not even aware of, I also wanted coupons for my service
by Loyalty Nissan on 07/09/2025
Mr. Phillips, we are very happy Toya was able to provide you with a positive experience! Thank You for taking the time to share it. She looks forward to your next visit with her!
by 2019 NISSAN PATHFINDER S/SL/SV Owner on 07/03/2025Verified Service
I was very pleased with the service that I got do to help from Ms Juanita Peraza in making sure my vehicle was serviced in time for me to be able to make an very important appointment and I appreciated that very much.
by Loyalty Nissan on 07/03/2025
Mr. Jackson, Thank you so much for sharing your wonderful experience that you had with Juanita! it brought a smile to her face when she read it. We are glad she was able to provide you a great experience. Thank You and we look forward to your next visit.
by 2023 NISSAN ROGUE PLATINUM Owner on 07/02/2025Verified Service
Service personnel knowledgeable and polite. Reason for 4 star was wait time - 4+ hours. Otherwise, work good, waiting room nice.
by Loyalty Nissan on 07/02/2025
Mrs. Coleman, Thank you for sharing your positive experience that you had with Roger. We apologize for the lengthy wait as we were extremely busy that day and some of the smaller work turned into bigger repairs. We look forward to your next visit! Take care!
by 2020 NISSAN ALTIMA SR Owner on 06/13/2025Verified Service
My service was done in timely fashion. I appreciate the professionalism from my loyalty representative when getting me situated and communicating with throughout my wait .
by Loyalty Nissan on 06/16/2025
Hello Mrs Laboo, thank you; we appreciate your feedback! We are glad to see you had a wonderful experience with Stephanie. She looks forward to your next visit with her. Enjoy your week and take care!
by 2018 HYUNDAI SANTA FE SPORT Owner on 06/02/2025Verified Service
Got a oil changed May 29th
Drove to Birmingham visit mother and engine light came on 140 miles from Birmingham. And oil was completely gone. I been getting oil changes every 20 some days since I have had the vehicle. I'm very unhappy
by Loyalty Nissan on 06/03/2025
We're sorry to hear about the concerns you're experiencing with your vehicle. After reviewing your service history, we noticed that you purchased the vehicle at around 95,000 miles, and over the past 27,000 miles, you've been regularly getting oil changes approximately every two months. During your last visit, you mentioned that the red oil light had come on. While the light was off at the time of inspection, we did identify a possible oil leak and recommended further investigation. We understand you chose to defer that service, but addressing it could help clarify and resolve the issue. There are a few possible reasons for oil loss, such as natural oil consumption or an undiagnosed leak. We recommend bringing the vehicle in so we can thoroughly inspect it and help prevent any further issues. Best Regards
by 2021 NISSAN ALTIMA SR Owner on 05/23/2025Verified Service
Loyalty Nissan helped fixed my flat tire with no problem and didn't try to take advantage of the situation. Great customer service!!!
by Loyalty Nissan on 05/27/2025
Mr. Taylor, We are so pleased you enjoyed your visit while working with Robert Swagger! Thank You for taking the time to let us know how he did. Thank you, and have a fantastic day!
by 2017 NISSAN SENTRA S/SV/SR/SL Owner on 05/14/2025Verified Service
The Service Advisor was very prompt to check us in, and she answered the questions we had professionally and courteously.
by Loyalty Nissan on 05/14/2025
Mrs. Esquibel, Thank You for taking the time to let us know how your experience with Shai was! We are glad to hear it was a positive one. She looks forward to your next visit with her. Enjoy the rest of your week and take care!
by 2012 NISSAN ARMADA SV/SL/PLATINUM Owner on 04/27/2025Verified Service
Loyalty Nissan is my go to spot. They don't try to push unnecessary services on you. They let you know the status of your vehicle, provide recommendations and you decide from there.
by Loyalty Nissan on 04/28/2025
Dorian Williams, your wonderful feedback and rating mean a lot to Nick. We are glad to hear you had a great experience with Nick. He looks forward to your next visit with him. Enjoy the rest of your week!
by 2018 NISSAN ROGUE S/SL/SV Owner on 04/21/2025Verified Service
Showing video footage of the work being performed on my vehicle, keep up the good work be more elaborate
by Loyalty Nissan on 04/21/2025
Mr. Phillips, Thank You for taking the time to let us know how your experience with Roger was. Our customers are loving the video MPI that we offer here and the transparency and value it offers. We look forward to your next visit! Take care!
by 2021 NISSAN SENTRA S Owner on 04/11/2025Verified Service
The staff were friendly and attentive. Also, they were knowledgeable about the service my car needed.
by Loyalty Nissan on 04/14/2025
We are so pleased you enjoyed your visit to Loyalty Nissan! Thank You for letting us know how we did and we hope to see you soon!
by 2019 NISSAN ALTIMA 2.5 S Owner on 03/28/2025Verified Service
The staff was friendly and knowledgeable. Suggestions for future work were provided to me, without the pressure of needing to get it this time.
by Loyalty Nissan on 03/31/2025
Mr. Payne, Thank you; we appreciate your feedback! We are glad that you had a great Service experience with Nick Howard! Please don't hesitate to reach out if there's anything additional we can do for you.
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Service Information
223 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Loyalty Nissan specializes in these services, in addition to many others.
Oil Change
Tire Service & Repair
Top Makes Serviced
Based on CARFAX Service History, Loyalty Nissan specializes in these makes, in addition to many others.
What do verified customers think about Loyalty Nissan in South Chesterfield, VA? Verified customers who visit Loyalty Nissan in South Chesterfield, VA rate this business 4.4 out of 5 stars, with 391 reviews. 223 customers favorited this location.How can I contact Loyalty Nissan in South Chesterfield, VA? To reach the sales team at Loyalty Nissan in South Chesterfield, VA, call (804) 414-1700. To reach the service department, call (804) 414-1700Does Loyalty Nissan in South Chesterfield, VA have a service center? Yes, Loyalty Nissan in South Chesterfield, VA does have a service center. You can contact the service department at (804) 414-1700.
