by 2013 KIA SORENTO LX Owner on 10/24/2026Verified Service
The service advisor was kind and professional, but he asked me would I like a wash I stated yes and he brought my vehicle back dirty claiming he didn't want to mess up my light because my headlight is broken, he didn't make an attempt because it was time for him to be off the clock disappointed.
by 2025 KIA K5 GT LINE Owner on 10/09/2026Verified Service
If I could give this service department zero stars I SURELY would as fast as I could. This dealership has completely went downhill after them being bought out. I DO NOT RECOMMEND SALES OR SERVICE HERE! RUN ELSEWHERE! they trashed my car DRIVE wise AND Cosmetically. I have pictures and proof of it all! never ever again. everyone deserves to know these people don't deserve to touch your car!
by 2014 KIA SOUL Owner on 09/15/2026Verified Service
I was under the impression that my recall service would be completed in one visit. I was told it would be a 2 hour wait and after the 2 hours was up - I went back to the front desk and was told the 'inspection' was complete and I would have to come back to have the actual service done. I was frustrated that I waited 2 hours for an 'inspection'.
by 2018 KIA OPTIMA LX/S Owner on 08/31/2026Verified Service
This visit I was disappointed. The service department was closing down in the next 2 weeks or for 2 weeks because they were behind. I didn't get the warm and fuzzy feeling but just a number. I didn't get all my Ash issues addressed or my bill explained to me. It's ridiculous to pay $102.96 for an oil change. These prices are too high now and I must go to another vendor
by 2019 KIA SOUL PLUS Owner on 07/16/2026Verified Service
These guys are fast and efficient and they do a great job. They always explain everything that needs done to your car in a concise and helpful way. Prices seem reasonable and when I needed financing they were so helpful (financing was also very fast). There is also a very comfy waiting area here with beverages, snacks, and great wifi so I can get work done on my laptop while I'm waiting.
by 2020 HYUNDAI PALISADE SEL Owner on 05/22/2026Verified Service
I needed an oil change for my Hyundai. I went to the Hyundai dealership and they said in a rude manner no, we can't do it today, I drove ahead and found Lou Fusz Kia and they took my car in right away. Very satisfied with the service, this will be my go to from now on. Recommended 100%.
by Dave F. on 05/08/2026Verified Service
I have serviced our Telluride and K5 here for several years and repeatedly have solid service from staff who are often professional and knowledgeable. They are always willing to be accommodating and helpful and when things do go as planned they have gone above and beyond in rectifying the issue. Big shoutout to Christian's and Spencer who are top notch!
by 2019 KIA SORENTO SX/SXL Owner on 04/21/2026Verified Service
First time having my Kia Sorento serviced at this dealership. I didn't feel up to going to my regular dealership & this location is close by. Service was scheduled for an oil change & an issue with the infotainment screen. Appointment time was 7:15 a.m.; was there for over 3 HOURS!!!! Why would it take that long - an oil change & replace a fuse?!?!?! Needless to say, I will definitely think twice before returning.
by 2020 KIA FORTE EX Owner on 04/03/2026Verified Service
Service was excellent as usual, I have never been happier with a Car dealership.
Especially great, was my service representative Christian Polis, and he should be commended for the excellent service he gave me! Seriously, good service is worth it's weight in gold these days!
by 2015 KIA SPORTAGE EX Owner on 02/18/2026Verified Service
The low tire pressure light keeps coming on even after replacing the one they say is faulty. This is the third time having this issue, We have not had any problems with the car and we are the original owners it's a 2015 KIA Sportage EX the service personnel have always been caring and professional.
by 2016 KIA OPTIMA LX Owner on 02/15/2026Verified Service
The total time waiting on the update was reasonable.
The initial confusion on greeting a service agent was slightly irritating.
The dirty footprints on the mat was unnecessary.
Normally none of this is not an issue.
Unfortunately, the staff turnover has resulted in inconsistency.
by 2014 KIA SOUL PLUS Owner on 02/04/2026Verified Service
Have not received any notification from Carmax that the vehicle was worked on or looked at...I dropped it off 4 weeks ago for a check engine light and they have not contacted me and for anything. Ive called them several times and it goes to voicemail and no one has returned my calls.
by 2025 KIA K5 GT LINE Owner on 02/04/2026Verified Service
I did like the 2 1/2 hour wait for my car considering I had a service appointment for my car.an oil change and recall notice.just seemed like a long time to complete these services.
Other than thatthe waiting area was nice and the service tech did keep me informed of the timing.just took forever!
Thank you
by 2016 KIA SOUL PLUS Owner on 12/18/2025Verified Service
We had to babysit our service the entire time which meant daily calls to them to get an update. Our extended warranty was then not honored which resulted in a fee to diagnose the problem. Complete waste of time and money and we will never buy a car from them again.
by 2024 KIA SPORTAGE X LINE Owner on 10/19/2026Verified Service
I was disappointed that I did not receive any communication that my car service had been completed. Also, they did not wash my car.
Very disappointed!
by 2018 KIA SOUL Owner on 09/28/2026Verified Service
Ease of scheduling, prompt service, finished on time, pleasant experience with attendant. Did not experience any negative issues.
by 2021 KIA TELLURIDE SX Owner on 09/17/2026Verified Service
My recall service was performed in less time than I was told. Service reps were very friendly and courteous.
by Phyllis W. on 09/10/2026Verified Service
Minor fixes, advisor not responding car kept 2nd w/o rental. I could go on and on. Still problem asked about water leaking from under passenger side dashboard.
by 2022 CHEVROLET EQUINOX LS Owner on 09/01/2026Verified Service
The staff was very professional. , very informative and knowledgeable about my 2022 Chevrolet Equinox
by 2019 KIA OPTIMA LX/S Owner on 08/16/2026Verified Service
They changed my cabin filter so now when l turn on my air conditioner I hear a loud noise like it a fan malfunction or something
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Service Information
7 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Lou Fusz KIA Columbus specializes in these services, in addition to many others.
Auto Maintenance
Oil Change
Tire Rotation
Top Makes Serviced
Based on CARFAX Service History, Lou Fusz KIA Columbus specializes in these makes, in addition to many others.
What do verified customers think about Lou Fusz KIA Columbus in Columbus, OH?
Verified customers who visit Lou Fusz KIA Columbus in Columbus, OH rate this business 4.3 out of 5 stars, with 165 reviews. 7 customers favorited this location.
How can I contact Lou Fusz KIA Columbus in Columbus, OH?
To reach the sales team at Lou Fusz KIA Columbus in Columbus, OH, call (614) 810-4575. To reach the service department, call (614) 810-4575
Does Lou Fusz KIA Columbus in Columbus, OH have a service center?
Yes, Lou Fusz KIA Columbus in Columbus, OH does have a service center. You can contact the service department at (614) 810-4575.
