by 2019 CADILLAC XT5 PREMIUM LUXURY Owner on 10/07/2019Verified Service
Great service and personnel
by 2018 BUICK ENCORE PREFERRED Owner on 09/14/2019Verified Service
Excelente servicio por parte de Benny
by Elvis V. on 09/05/2019Verified Service
Great service and very professional.
by Nelson M. on 08/06/2019Verified Purchase
The dealership contacted me and we quickly scheduled a visit. They were attentive as a dealership should be. I really liked the 2017 Buick Encore Premium. It was in very nice shape except I found the rear bumper had a large crack in it as if had been rear ended. The crack was about a foot wide along the top of the bumper cover and opened enough that you could put your finger through it if you tried (I did not). It had a clean, accident-free CARFAX, which the dealership touted, but it was pretty clear that it had been rear-ended.
Despite this, they would not negotiate on the price of the car as they said they advertise their rock bottom price on the internet to attract potential buyers. Fair enough.
I then asked for a reduction on the exorbitant $899 Dealer Fee but that was a no-go.
I did not buy the car.
In the end, however, I returned the following day and purchased a brand new 2019 Buick Encore (not a Premium model) because the large factory incentives made the deal hard to pass up. I was not able to get any reduction in the dealer fee for the 2019 Encore we ultimately bought, but the factory incentive was large enough that I decided to let it go and enjoy our new Encore.
So, ultiimately, Lorenzo Buick GMC was an okay dealership. No better or worse than most other car dealerships I've delt with. In the future, If they had a car I was interested in purchasing, I would not have a problem returning to them.
by 2014 GMC SIERRA C1500 SLT Owner on 07/28/2019Verified Service
But the car wash, they took long and poor quality the customer services improve highly Thank you
by Natasha M. on 07/16/2019Verified Shopper
Car shown on website looked absolutely nothing like the real car...car was in terrible condition...
by 2010 FORD F150 Owner on 06/12/2019Verified Service
Required full brake replacement. The dealership put new pads on damaged rotors.
by Maria P. on 06/11/2019Verified Purchase
Great customer service in and process was amazing!
by Carlos Barbaro J. on 05/30/2019Verified Purchase
Super bueno tremenda atencion
by 2016 GMC ACADIA SLE Owner on 04/01/2019Verified Service
Estuvo muy bueno, me atendieron rapido
by Milton V. on 01/23/2019Verified Shopper
I wouldnt recommend this company because theyre very irresponsible.
by Rodney W. on 01/12/2019Verified Shopper
I flew from Springfield Illinois to Miami to Lorenzo dealership. They assured me that this car was immaculate condition. They showed me pictures, I told them how picky I was, they assured me this car was in perfect condition. They were to pick me up at airport. I took a cab, they were busy. The car was dirty, had rust on the trunk lid, 3 door hits, drivers power seat did not work, dul-climate control did not work, drivers mirror was distorted so could not use. They never told me these things. I took a cab back to air port, rented a car and drove 20 hrs to get home. 1,100.00 dollars later, and 2 existing days later. I dont know how they stay in business.
by 2014 GMC SIERRA C1500 SLT Owner on 12/06/2018Verified Service
Good customer services but we still waiting to long period of time for the car wash .
by Charles P. on 08/30/2018Verified Shopper
High price, poor service. Not worth the time to go there
by Jorge N. on 08/13/2018Verified Purchase
Buena atencion y excelentes precios
by 2004 BUICK LESABRE LIMITED Owner on 07/30/2018Verified Service
I had a 9am appt, didnt start on car for 2 hrs
by 2016 BUICK ENCORE Owner on 06/09/2018Verified Service
Excellent. A pleasure dealing with Benny the service rep
by 2014 GMC SIERRA C1500 SLT Owner on 05/21/2018Verified Service
This service was improving... on the past was not so good but now Im impressed..thanks
by 2007 SATURN AURA XE Owner on 02/12/2018Verified Service
Best services in class. I recommend this place
by 2017 BUICK REGAL SPORT TOURING Owner on 02/10/2018Verified Service
