by 2018 LEXUS LC 500 Owner on 04/09/2026Verified Service
I was able to book my service the day before over the phone after going online, seeing it would take over a week! Juan was my service advisor. He explained there would be a long wait time and offered a free Enterprise rental. The service was performed in the time Juan predicted with a $25 discount. Great job Juan & Longo Lexus!!!
by LONGO LEXUS on 04/10/2026
We truly appreciate your kind words about Juan and our team at Longo Lexus. We'll be sure to share your recognition with him. Thank you again for choosing us, we look forward to serving you in the future!
by 2019 LEXUS IS 300 Owner on 03/01/2026Verified Service
My service advisor was extremely helpful answered my questions also the guy that gelp me get into my loaner car was also helpful
When I picked my car up the next day I was extremely happy with the detail they did to my car I have been going to longo lexus for over 5 years I have never had any complaints toward their dealership
by LONGO LEXUS on 03/03/2026
We truly appreciate your loyalty over the past five years! It's wonderful to hear that our teamfrom your service advisor to the staff assisting with your loanermade your experience smooth and helpful. We're especially glad that your vehicle looked great after service. Your continued trust means a lot, and we look forward to providing the same high level of care for many more years to come!
by Daniel B. on 02/17/2026Verified Service
Bought a new set of tire locks because the old set was missing one. However the attendant gave me the wrong lock key and place the new with the old set. I ended up getting a flat tire and was unable to change my tire because the wrong lock key was given to me.
I would still recommend this place but the guys need to slow down. I get it gets busy at this location but you still got to be mindful of customers belongings.
by LONGO LEXUS on 02/17/2026
Thank you for speaking with your service consultant, John Y., regarding this matter. We're pleased to hear that you've received the new wheel locks.
If you have any further questions, please don't hesitate to reach out to our service teamwe're always here to listen.
by Carmen U. on 11/16/2025Verified Service
Great service.
Very professional and great customer service.
When I bought my vehicle the sales agent could care less if I bought the vehicle. The service department has redeemed the poor attitude of the sales agent. I went to another dealership to buy the vehicle and I received personalized attention there
by LONGO LEXUS on 11/17/2025
We really appreciate you sharing this honest feedback. It's great to hear that our service department has made a strong impression and helped turn things around after the experience you had during the vehicle purchase. Personalized, attentive care is what we aim for in every department, and your comments highlight where we can continue improving.
by 2006 LEXUS GS 300 Owner on 09/24/2025Verified Service
Very professional, honest, efficient, hi tech, friendly service. Mr. Cisneros runs an efficient service department. Kelly Yang is great. He gives good advice. From the guys at the receiving area (esp. the humorous Filipino, forgot his name) to the guy at the loaner car desk, they were helpful, friendly and everyone exuded high morale.
by LONGO LEXUS on 09/24/2025
Thank you for taking the time to share your experience! We're pleased to hear that you found our service professional, honest, and efficient. It's great to know our team made a positive impression with their helpfulness and friendly attitude. We appreciate your kind words and look forward to serving you again!
by Luis G. on 08/26/2025Verified Purchase
The description of what the car contained was not really indicative of what was installed in the car. For instance: the print out affixed to the window, indicated that the car had a rear sun shade, but in reality it had none. Felt somewhat deceived from a consumer standpoint!!
by Longo Lexus on 08/27/2025
Thank you for sharing your feedback. Upon reviewing your visit, we identified a discrepancy with the window sticker. At the time of sale, our sales manager, James, explained the situation to you, offered a discount, and provided a concession, which you accepted. He also extended an apology for any inconvenience this may have caused.
We sincerely regret any frustration this issue may have caused and appreciate your understanding. Please enjoy your Lexus, and do not hesitate to reach out if we can assist you further.
by 2023 LEXUS RX 500H F SPORT Owner on 08/25/2025Verified Service
Grear service. Came in for 20,000 miles maintenance. Quick and very responsive. Especially when I asked to keep my cabin filter after the change. representative was very nice, but the young female staff who gave me loaner car was not very nice. Overall this a great experience. I love the car wash service as well.
by Longo Lexus on 08/26/2025
Thank you for your rating and feedback. We're glad to hear your 20K service was completed quickly. However, we're truly sorry to hear about the issue with our loaner department. That's not the level of service we aim to provide. Please accept our sincere apologies, and know that your comments have been shared with our management team for further review. We appreciate you bringing this to our attention
by 2018 LEXUS LC 500 Owner on 08/03/2025Verified Service
I was able to easily make an appointment 2 days before. Francis my service advisor was very personable and thoroughly explained what service my vehicle required. It required an oil change and brake inspection. I could actually watch my vehicle being serviced from large glass windows from the lounge/waiting room. Service was completed in a reasonable time and price. Very satisfied and I highly recommend Longo Lexus.
by LONGO LEXUS on 08/04/2025
Your satisfaction means a lot to us, and your recommendation truly means the world. We look forward to welcoming you back to Longo Lexus in the future!
by 2019 LEXUS GS 350 BASE/350 F SPORT Owner on 05/03/2026Verified Service
Shoutout to David Parada at Longo Lexus he is amazing! He took such good care of me and made everything so easy. Super friendly, honest, and really goes above and beyond. You can tell he truly cares about his customers. I wouldn't go to anyone else!
by LONGO LEXUS on 05/04/2026
Thank you for sharing your feedback. It's great to hear that David at Longo Lexus took good care of you and made the process easy and straightforward. His friendly, honest approach and dedication to customers are qualities we value highly.
by 2024 LEXUS TX 500H F SPORT PREMIUM/5 Owner on 04/30/2026Verified Service
Quick check in and a very comfortable customer waiting area.
The service advisor kept me updated on the status of my vehicle.
I really enjoyed the complimentary soft drinks, coffee, and snacks.
by LONGO LEXUS on 04/30/2026
We're glad you enjoyed the quick check-in, comfortable waiting area, and the refreshments. Keeping you informed every step of the way is important to us, and we're happy to hear your service advisor delivered.
by Veronica P. on 04/17/2026Verified Service
Service was fine, I'm assuming it was a standard service and there were no issues since I didn't meet with the service advisor afterward and nothing was mentioned while I was with the cashier.
by LONGO LEXUS on 04/20/2026
It's good to hear the service visit went smoothly and without any concerns noted during check-in or checkout. Your feedback is appreciated, and we'll continue working to ensure a clear and seamless experience from start to finish.
by 2023 LEXUS RX 500H F SPORT Owner on 02/26/2026Verified Service
I didnt like the enterprise loaner service. Waited over 30min in line. Car was not comfortable. I'd prefer lexus loaner but not available.
by Longo Lexus on 02/26/2026
At times, we may run out of available Lexus loaner vehicles due to the high volume of service appointments. Scheduling your service visit in advance is the best way to ensure a loaner can be reserved for you.
Thank you for your valuable feedback.
by 2016 LEXUS IS350 Owner on 02/25/2026Verified Service
Beau Ly was very professional and helpful. He listened to my needs and kept me informed on when my car would be ready for pick up.
by Longo Lexus on 02/26/2026
Thank you for recognizing Beau Ly's professionalism, communication, and dedication to keeping you informed throughout your service experience!
by 2019 LEXUS ES 300H Owner on 02/14/2026Verified Service
always great to work with. Man Wong is the best. Listens to you always has the customer best interest in mind.
by Longo Lexus on 02/16/2026
Thank you for your kind words! We're thrilled to hear Man Wong provided attentive, customer-focused service every time
by 2025 LEXUS RX 350H BASE/350H PREMIUM Owner on 01/29/2026Verified Service
Kelly Yang was so helpful and informative. Kept me updated and was very pleasant to work with. I've been using Longo Lexus and Kelly's services since 2008 with 4 cars.
by LONGO LEXUS on 01/29/2026
Thank you so much for your kind words and for your continued loyalty since 2008! We're thrilled to hear about your positive experiences with Kelly. He truly strives to keep our guests informed, comfortable, and well taken care of, and your feedback means a great deal to us.
by 2020 LEXUS RX 450H L Owner on 01/22/2026Verified Service
Service went well. They were pretty busy on MLK day. I left the car all day for 50K mile service plus rear brake pads & rotors resurfaced.
My only complaint was the service advisor didn't reply to all my messages, & return phone calls.
by LONGO LEXUS on 01/22/2026
Thank you for taking the time to share your experience with us. We're glad to hear that your service went well and that your vehicle received the attention it needed for the 50K mile service and rear brake maintenance. We sincerely apologize for the lack of communication from your service advisor regarding your messages and calls. At the time you were trying to reach David, he was off campus, and unfortunately, his schedule was not relayed to you. Please know that we are taking your feedback seriously and will work to ensure our team communicates more effectively moving forward.
by 2014 LEXUS RX 350 Owner on 01/11/2026Verified Service
My Service Rep Michael Chico is the best. I have complete trust that he has my best interest in mind every single time. I ask for him by name. His customer service is impeccable.
by LONGO LEXUS on 01/12/2026
Michael's dedication to attentive, trustworthy service is exactly what we aim for. It's great to hear he continues to make every visit a positive experience!
by 2021 LEXUS RX 350 BASE/350 F SPORT Owner on 12/22/2025Verified Service
Great customer service they always keep you informed at every step for the volume of vehicles they service they get out pretty quick when it's team maintenance
by Longo Lexus on 12/23/2025
Thank you for your kind words! We're glad our team kept you informed and efficient service. Wishing you peace, joy, and safe travels this holiday season!
by 2025 LEXUS NX 450H LUXURY/450H F SPO Owner on 12/17/2025Verified Service
Everything. The professionalism by everyone involved in taking care of my car. Individually I would like to thank my service advisor, Man Wong, fleet sales consultant Gary Littleton who sold me my car and parts manager Chris. A wonderful experience
by Longo Lexus on 12/17/2025
We truly appreciate you taking the time to share your experience. It's wonderful to hear that our entire team provided such a high level of professionalism, and we'll be sure to pass along your thanks to Man Wong, Gary Littleton, and Chris in our Parts Department. We're delighted that your experience was such a positive one and look forward to continuing to take great care of you and your vehicle. Happy Holiday - Team Longo Lexus
by Randy S. on 12/16/2025Verified Service
The service was easy to set up, I was kept updated on my vehicles progress, and the service was well performed.
by Longo Lexus on 12/17/2025
Thank you for sharing your feedback! We're glad to hear that our team made your appointment easy and kept you informed. Happy Holidays! Drive safe - Team Longo
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Service Information
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19 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Longo Lexus specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Longo Lexus specializes in these makes, in addition to many others.
What do verified customers think about Longo Lexus in El Monte, CA?
Verified customers who visit Longo Lexus in El Monte, CA rate this business 4.8 out of 5 stars, with 170 reviews. 19 customers favorited this location.
How can I contact Longo Lexus in El Monte, CA?
To reach the sales team at Longo Lexus in El Monte, CA, call (626) 702-3595. To reach the service department, call (626) 580-6200
How can I schedule a service appointment with Longo Lexus in El Monte, CA?
What are the shop amenities offered by Longo Lexus in El Monte, CA?
Longo Lexus in El Monte, CA offers the following amenities: Business Center, Complimentary Drinks, Free Car Wash, Free Wi-Fi, Kid's Playroom and Mobile Charging Station.
Does Longo Lexus in El Monte, CA have a service center?
Yes, Longo Lexus in El Monte, CA does have a service center. You can contact the service department at (626) 580-6200.
