by 2018 FORD F150 SUPERCREW Owner on 06/02/2022Verified Service
Long-Lewis is always very professional and courteous. The service was prompt and affordable. I cant say enough positive things about their attitude and willingness to go the extra mile.
by Amy Lovelace on 06/03/2022
We appreciate the 5 stars and the kind words! :) We look forward to working with you again in the future!
by 2015 HYUNDAI SONATA SPORT/LIMITED Owner on 05/24/2022Verified Service
Felt like Rep in charge was very disconnected and would rather be anywhere else. Tech was fine. Had to wait 15 min past appointment time. No acknowledgment of the wait time.
by Amy Lovelace on 05/26/2022
Thank you for the 4 star review! We are so sorry that you experience with our personnel was not ideal and for the wait time. :( We are certain that your next visit will run a lot smoother! If you would like to speak with anyone about your situation, please do not hesitate to contact us at (256) 386-7800 and ask for our General Manager, Eric ware.
by 2015 VOLKSWAGEN JETTA SE Owner on 03/31/2022Verified Service
They were prompt, efficient and pleasant. Techs were able to point out what might need to be done at a later time.
by Amy Lovelace on 04/01/2022
Awesome review! Thank you so much for sharing with us! :)
by 2017 FORD F250 SUPER DUTY Owner on 03/27/2022Verified Service
Excellent communication and service. A bit lenghty wait time but to be expected with parts delay. No fault of the dealership.
by Amy Lovelace on 03/28/2022
Thank you SO much for the review! See ya next time! :)
by 2017 VOLKSWAGEN PASSAT SE Owner on 02/28/2022Verified Service
The folks were very nice, but it took 2 days to get my car back. Was expecting to have it returned in a couple of hours, not days.
by Amy Lovelace on 03/02/2022
Thank you for the honest feedback, Miss Martin. We appreciate you taking the time to share, even if your experience wasn't "excellent". We appreciate the kind comments about our personnel and wanted to be sure you were aware that we are working hard to ensure that this does not happen again. We appreciate your understanding with this and we are looking forward to continuing a good working relationship with you. Thanks again for the feedback as well as being so willing to speak with us about your experience. Take care! :)
by 2012 VOLKSWAGEN PASSAT SE Owner on 02/13/2022Verified Service
Best overall dealer I have had the pleasure of working with.. Never any drama or BS.. Sales people are great, financing is great and service department has always done me and my family right..
by Amy Lovelace on 02/14/2022
We appreciate the 5 star review! :) Thank you for taking time to share with us about your experience. We look forward to working with you again!
by 2020 FORD F150 SUPERCREW Owner on 01/23/2022Verified Service
Great experience, professional staff and service. Work completed in a timely fashion. Would highly recommend to others.
by Amy Lovelace on 01/24/2022
We sincerely appreciate the 5 star review! Thanks for taking time to tell us about your recent visit - we look forward to seeing you in again! :)
by 2017 FORD ESCAPE TITANIUM Owner on 12/04/2021Verified Service
A very customer friendly and professional service department. Everything is personal and efficient. I drive over an hour to get my cars serviced at Long Lewis and it is worth the drive
by Amy Lovelace on 12/06/2021
We sincerely appreciate the kind review! Thank you for taking the time to tell us about your visit. See ya again next time! :)
by 2021 FORD EXPLORER LIMITED Owner on 10/20/2021Verified Service
the service department went above and beyond to make my service exceptional. thanks and i will be back
by Baylee Gardner on 10/20/2021
Thank you so much for the 5-stars! We are so glad that you received exceptional service from us. We appreciate your loyalty!
by Jamie S. on 10/10/2021Verified Service
Vehicle for recall repair. Have new problems since picking vehicle up from service will be taking back to shop
by Amy Lovelace on 11/08/2021
We are so sorry that we were unable to meet your expectations in our Service department. :( We would love to speak with your about this experience in more detail and hopefully come to a resolution. Please give us a call at your nearest convenience and ask to speak with Jeremy Hartnell (Service Manager). Our phone number is (256) 386-7800. We look forward to hearing from you!
by 2017 FORD ESCAPE TITANIUM Owner on 09/25/2021Verified Service
Friendly, punctual, professional and quick. The service department is excellent. I drive an hour to get there but it is worth the drive. Recommend them highly.
by Baylee Gardner on 09/28/2021
We are thrilled to hear that you received excellent service from us. :) Thank you for letting us know we are worth the drive. Thank you for the 5-stars!
by 2014 FORD ESCAPE SE Owner on 08/03/2021Verified Service
They were able to get me in soon, they took care of my car and got it out in a timely fashion. The people were all friendly and I was pleased. I would use them again and recommend the
Liz I.
by Baylee Gardner on 08/04/2021
Thank you so much for he 5-stars! We're so glad we were able to get you taken care of in a timely manor. We appreciate the recommendation! :)
by 2021 CHEVROLET SILVERADO K2500 CUSTOM Owner on 07/21/2021Verified Service
New Chevrolet truck why would I have it serviced at a Ford dealership. Not even time to have it serviced. Long Lewis has never touched my truck and never will !!!
by Baylee Gardner on 07/21/2021
Were are a little confused about your review because we are unsure of what prompted it. If you received a communication from us, please let us know so we can correct our records.
by 2014 FORD ESCAPE TITANIUM Owner on 07/12/2021Verified Service
My car was done in a timely manner. The cost was cheaper than what it was supposed to have been, because they game me the first package instead of the one I wanted. But Im good with that, its just I didnt get everything checked
by Baylee Gardner on 07/12/2021
We would like to apologize for the mix up. Thank you for the 5-stars! We appreciate it!
by 2018 FORD F150 SUPERCREW Owner on 06/24/2021Verified Service
Service was great. I just walked in and was taken care of immediately after the customer in front of me was completed.
by Baylee Gardner on 06/25/2021
Thank you so much for the 5-stars! We appreciate you taking the time to let us know how we are doing! We are so glad we could provide you with excellent service!
by 2019 VOLKSWAGEN TIGUAN S Owner on 05/08/2021Verified Service
I definitely recommend the location at Florence over the one in Muscle Shoals. The guys at the Florence location are great to deal with and very friendly. Keep up the Great work at Long Lewis of Florence!!
by Baylee Gardner on 05/10/2021
We appreciate the 5-stars!
by 2010 FORD EXPLORER SPORT TRAC XLT Owner on 04/30/2021Verified Service
So far the truck has performed flawlessly. My issue with this service center is their customer service. Terrible communication and forever wait times to get answers over the phone.
by Baylee Gardner on 05/03/2021
Thank you so much for the review! We appreciate you taking to the time to let us know how we are doing. We are terribly sorry for you experience with our service department customer service. We have been made aware of the situation and are working to correct the issue. :)
by 2012 SUZUKI KIZASHI SE Owner on 04/05/2021Verified Service
Extremely fast turnaround time on having my car fixed with a hard to find part. Quentin is always a pleasure to deal with!
by Baylee Gardner on 04/06/2021
Thank you so much for the review! We are thrilled to know that Quentin got you taken care of! We hope to see you again! :)
by 2008 FORD FUSION SEL Owner on 03/27/2021Verified Service
They came to my house and picked up car and brought it home the next morning. Wonderful service and great people!!
by Baylee Gardner on 03/29/2021
We are happy to help! We are so glad you were pleased with your service. We appreciate the 5-stars!
by 2015 FORD EXPEDITION XLT/KING RANCH Owner on 03/02/2021Verified Service
Not very good on time estimates! Appointment at 10:30am not to take more than 1 and a half hrs didn't pick vehicle up till 2:30pm.
by Baylee Gardner on 03/08/2021
We are sorry for the any inconvenience we may have caused. We appreciate you and your business and will work hard to redeem ourselves during any future visits. We hope to be able to earn those last two stars soon. : )
