by 2013 TOYOTA COROLLA BASE/S/LE Owner on 09/19/2025Verified Service
Everyone was professional and the work was done well and timely. But trying to talk to "Stella" was not successful. I finally drove over to make the appointment in person. I very much appreciated having my air pressure checked in my other Toyota a few days later. Two tires were low and they were "filled"
by Tom Hood on 09/20/2025
Thank you for taking the time to share your experience with us. We're happy to hear our team was professional, the work was completed on time, and that we could assist with your tire pressure on your other Toyota we're always glad to help with safety items like that.
We're truly sorry you had difficulty reaching Stella to schedule your appointment. That's not the level of accessibility we strive for, and we're looking into what went wrong so it's easier to reach us in the future. In addition to calling, you can also book your next visit quickly and easily online at https://www.littleapplehonda.net/schedule-service.html
.
We appreciate your business and your feedback it helps us improve.
by 1999 TOYOTA 4RUNNER LTD Owner on 08/19/2025Verified Service
The engine in my 4-Runner runs like new since the rebuild. I'm hoping I can say the same thing one year from today. I'm betting the motor will still be running smoothly. Mark in service kept me up to date on the progress of my vehicle. Knowledgable and a pleasure to work with.
Look forward to another 100,000 miles on the '99 beast. John Schlageck
by James Cook on 08/20/2025
That's fantastic to hear, John! We're glad your 4-Runner is running like new and that Mark was able to keep you updated throughout the process. We'll be here to help you keep that '99 beast going strong for the next 100,000 miles. Thanks for sharing your experience!
by 2011 TOYOTA SIENNA LE Owner on 08/14/2025Verified Service
I didn't like the service. They has said they were going to charge me to flush my transmission oil but they only tap it. I know these because a transmission has 9 quarts not 4. Also they charge me two hours to change a seal if they already had removed the cv axle which that was a two hours charge already there was no way need for that extra charge. Not worth my time to argue so I paid and left.
by James on 08/14/2025
We're sorry to hear about your concerns with the transmission service and seal replacement charges. We did review the charges and confirmed there was no extra labor charge for the sealonly the labor to remove and replace the CV shaft. We appreciate your feedback and will continue working to ensure clarity and fairness in our processes.
by 2019 HONDA RIDGELINE RTL Owner on 07/25/2025Verified Service
My service advisor was very pleasant and kept me informed step by step of the service that was being done. The service was completed sooner than expected.
Since I am from out of town so I was one of those who have to wait on their vehicle. The waiting area is pleasant and a ride to someplace was offered if I wanted or needed it.
by Tom on 07/26/2025
Thank you for the great feedback! We're so glad to hear that your service advisor provided clear communication every step of the way and that your vehicle was completed ahead of schedule. We understand how important comfort and convenience areespecially for our out-of-town guestsand we're happy you found our waiting area pleasant and appreciated the option of a ride.
We truly value your trust in us and hope to see you again, whether you're in town or just passing through!
by 2023 TOYOTA SIENNA XLE Owner on 05/15/2025Verified Service
They left my glove box on the floor didn't put my cabin air filter all the way back in and left the peice that holds the filter in place on the floor.
Drove my van recklessly and dumped my trash can in my car and didn't clean it up.
There is always something with this toyota.
I've never had issues at any other toyota but this one...
by James on 05/16/2025
We're very sorry to hear about your recent experience. This is not the level of care and professionalism we strive to provide, and we completely understand your frustration. Your feedback is deeply concerning, and we want to make it right.
Please contact us directly at 785-712-2908 so we can review what happened in detail and take the appropriate steps to address the situation. We appreciate you bringing this to our attention and hope for the opportunity to regain your trust.
by 2015 TOYOTA AVALON XLE/PREM/TOUR/LTD Owner on 05/06/2025Verified Service
These people are out to take as much money as they can. They have lied about the replacement parts being Toyota certified parts before, and now they charged us $900+ for just diagnosing a problem in the engine, mostly labor to open and inspect the engine. I will never go back to this shop.
by James on 05/06/2025
We're truly sorry to hear about your experience and appreciate you bringing this to our attention. It's never our intention to make anyone feel taken advantage of, and we take concerns like yours very seriously. We aim to provide transparent, high-quality service, and it's clear we fell short in your case.
We'd appreciate the opportunity to speak with you directly to better understand what happened and see how we can make it right.
by 2018 HONDA CIVIC EX Owner on 05/02/2025Verified Service
I've had a great experience with Little Apple Toyota/Honda. I've serviced both of my 2x cars here since buying them new. The staff is professional, and they really know what they're doing. My car was serviced on time, and everything was handled efficiently. I appreciate their punctuality and clear communication. Highly recommend if you're looking for reliable and honest car care.
by James on 05/05/2025
Thank you so much for your thoughtful and detailed review! We're thrilled to hear you've consistently had great experiences with us and truly appreciate your continued trust in servicing both of your vehicles here. Our team takes pride in providing professional, timely, and honest service, and it means a lot to know that it stood out to you.
Thank you for the recommendationwe look forward to continuing to take care of your vehicles for years to come.
by 2013 HONDA ACCORD EX-L Owner on 04/25/2025Verified Service
They rotated my tires (with my oil change) but I need the tires re-balanced. My steering wheel is a bit shaky at the higher speeds. It's not horrible but does need re-balanced.
The AI phone system is terrible. I hate it and feel like I can't call back and talk to a person to get this resolved. I hope you call me.
by Tom on 04/26/2025
Thank you for sharing your feedback. We sincerely apologize for the inconvenience you've experienced. Your concerns are important to us, and we appreciate you letting us know about the steering wheel vibration after your recent service.
We also hear you loud and clear regarding the frustration with our AI phone system. We never want our technology to create barriers between you and the service you deserve. Your review is being shared with our management team to address both the tire balance issue and the challenges you've had reaching a real person.
One of our service team members will be reaching out to you directly to get this resolved quickly and make sure your vehicle is driving smoothly again. If you'd like, you can also reach our Service Manager directly at James Cook, 785-712-2925 no menus, no robots, just real help.
We appreciate you giving us the opportunity to make this right. Thank you again for choosing Little Apple Toyota.
by 2013 HONDA CR-V EX Owner on 04/06/2025Verified Service
Turned my car in , at the appointed time, 10:30am, by 4:00 I had not heard from them. I called and was told that they had been really busy, too busy to call, and that, hopefully, my car would be ready for pick up at 5:30pm. This was for a simple oil change and tire rotation.
by James on 04/07/2025
Thank you for your honest feedback. We sincerely apologize for the lack of communication and delay during your recent visit. We understand that a simple oil change and tire rotation shouldn't take that long, and we regret any inconvenience it caused. Your time is important to us, and we're working to improve communication and turnaround times moving forward.
We appreciate your patience and hope to provide you with a better experience next time.
by 2014 HONDA ACCORD HYBRID Owner on 02/20/2025Verified Service
Mark was extremely professional and kind. He identified some serious problems with my bumper and splash shield and explained my options to me clearly without putting pressure on me. He provided a detailed estimate showing expected costs for each of the separate items that need to be repaired.
by Tom on 02/22/2025
Thank you for sharing your experience! We're thrilled to hear that Mark was able to provide the clear, pressure-free guidance you needed. At Little Apple Toyota Honda, we understand that vehicle repairs can sometimes feel overwhelming. That's why our team is committed to ensuring you have all the information you needevery detail, from identifying issues like your bumper and splash shield to providing a comprehensive estimate of the repair costs, is explained thoroughly.
Mark's professionalism and kindness are exactly the qualities we strive to uphold. His approach of detailing your options and breaking down the costs for each repair item reflects our commitment to transparency and honest service. It's incredibly rewarding to know that you felt supported and well-informed throughout your visit.
We appreciate your trust in our team and for taking the time to leave such a thoughtful review. If you ever have additional questions or need further assistance, please don't hesitate to reach out. Thank you for choosing Little Apple Toyota Hondawe look forward to serving you again in the future!
by 2024 TOYOTA COROLLA CROSS SE/XSE/NIGH Owner on 10/18/2024Verified Service
If you call, it's hard to get to an actual person. When I did speak to someone, they were rude. My maintenance light was still on when I picked up my car, so they had to take it back into the shop. They left a sticky residue on my window. Will not be returning.
by Little Apple on 01/28/2025
I'm sorry to hear about your frustrating experience. It sounds like the communication and attention to detail were lacking, which can be really disappointing, especially when you're trusting us with your vehicle. If you feel like sharing the details, it might be worth bringing it up our service manager, so he can address the issues and improve for future customers.
by 2024 HONDA RIDGELINE BLACK EDITION Owner on 10/10/2024Verified Service
I had to get out of town asap but my oil was at 15% and I really wanted to get my free Honda Care benefit for my new tru k that needed an oil change. Little Apple service helped me get what I needed and on the road by 9:30 am. Their service and customer response was excellent!
by Little Apple on 01/28/2025
That's great to hear! It sounds like Little Apple's service department really came through for you when you needed it most. It's awesome we helped you get everything taken care of quickly so you could hit the road without any hassle. Fast, efficient service really makes all the difference, especially when you're on a tight schedule! Safe travels, and thanks for sharing your positive experience!
by 2019 TOYOTA RAV4 XLE PREMIUM Owner on 10/10/2024Verified Service
I brought my car in to be fixed because the "engine maintenance required" light came on and they told me they fixed it. When I came to pick up my car they did not fix it, the light was still on, and there was additional things they told me would now cost me more money, because they didn't fix the original problem I had.
by Little Apple on 01/28/2025
I'm really sorry to hear about your frustrating experience. It's definitely disappointing when the issue isn't fixed the first time, and then you're faced with unexpected costs and more delays. It sounds like there was a breakdown in communication or a mistake in diagnosing the issue.
by 2022 TOYOTA TACOMA DBL CAB SR5/TRD Owner on 09/09/2025Verified Service
Had my vehicle towed in on a Sunday. The earliest appointment available was Thursday morning but they got it back to me Monday evening and everything is working great!
by James on 09/10/2025
Thank you for sharing! We're glad we could get your vehicle taken care of sooner than expected and have it back to you running great.
by 2014 HONDA CR-V EX Owner on 08/05/2025Verified Service
Liked having a scheduled appointment and the explanation of the service. Feel confident that my car is well cared for each time.
by James on 08/06/2025
Thank you! We're happy to hear that you appreciate the scheduled appointments and clear service explanations. It's great to know you feel confident in the care your vehicle receivesyour trust means a lot to us!
by 2025 TOYOTA CROWN SIGNIA XLE/LIMITED Owner on 07/25/2025Verified Service
Good and friendly service, but had to wait too long. Oil change appt was at 4:30, and had to wait over one hour.
by Tom on 07/26/2025
Thank you for your feedback and for giving us the opportunity to service your vehicle. We're glad to hear our team provided good and friendly service, but we sincerely apologize for the extended wait time during your oil change appointment. That's not the level of efficiency we aim for, and we understand how valuable your time is.
We'll be reviewing this with our team to ensure we're better staffed and scheduled to avoid delays in the future. If you'd like to speak with our Service Manager, James Cook, directly, please feel free to call him at 785-712-2908
. We appreciate your patience and hope to serve you better next time.
by 2015 HONDA CR-V TOURING Owner on 07/11/2025Verified Service
Took the car on time and completed the repair. Svc dept does not greet you in the bay and sometimes doesn't prioritize appointments.
by James on 07/14/2025
Thank you for your feedback. We're glad to hear your repair was completed on time, but we apologize for the lack of a proper greeting in the service bay and any confusion around appointment prioritization. That's not the welcoming experience we aim to provide, and we appreciate you bringing it to our attention.
We're working with our team to improve both the check-in process and appointment handling to ensure a smoother experience moving forward.
by 2010 TOYOTA TACOMA ACCESS CAB Owner on 06/30/2025Verified Service
Advisor said a repair would take at most 30 minutes took 2 hours. Camera of shop area showed they didn't even start working on it till an advisor came over ands said I was waiting.
by James on 07/01/2025
We sincerely apologize for the delay and lack of follow-through during your recent visit. We understand how frustrating it is to be told a repair will take 30 minutes, only to end up waiting two hours. That's not the level of communication or service we aim to provide.
Thank you for bringing this to our attention. We're addressing it with our team to ensure better coordination and timely updates moving forward.
by 2019 TOYOTA HIGHLANDER SE/XLE Owner on 06/30/2025Verified Service
Friendly staff. Had a lot of recommendations for maintenance and they helped me prioritize what needed to be done.
by James on 06/30/2025
Thank you for your thoughtful feedback! We're glad our friendly team was able to guide you through the maintenance recommendations and help prioritize what was most important. Your trust means a lot to us, and we look forward to assisting you again!
by P2vpilot56@aol C. on 06/24/2025Verified Service
Appointment for tire rotation. 1hour later still not ready. Told staff shortage etc. Previous problem with service dept. regarding misdiagnosis of problem resulting in using another service provider
by James on 06/25/2025
Thank you for your honest feedback. We sincerely apologize for the delay during your recent appointment and understand how frustrating it is to waitespecially for a scheduled tire rotation. While staffing challenges can sometimes cause unexpected delays, that shouldn't impact your experience or confidence in our service.
We also regret to hear about the previous misdiagnosis that led you to seek service elsewhere. That's certainly not the standard we aim to uphold, and we appreciate you giving us another chance.
Your concerns have been noted, and we're taking steps to improve both our communication and service accuracy moving forward.
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Service Information
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2,103 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Little Apple Toyota Honda specializes in these services, in addition to many others.
Oil Change
Tire Rotation
Tire Service & Repair
Top Makes Serviced
Based on CARFAX Service History, Little Apple Toyota Honda specializes in these makes, in addition to many others.
What do verified customers think about Little Apple Toyota Honda in Manhattan, KS? Verified customers who visit Little Apple Toyota Honda in Manhattan, KS rate this business 4.5 out of 5 stars, with 311 reviews. 2,103 customers favorited this location.How can I contact Little Apple Toyota Honda in Manhattan, KS? To reach the sales team at Little Apple Toyota Honda in Manhattan, KS, call (785) 322-8745. To reach the service department, call (785) 539-7441How can I schedule a service appointment with Little Apple Toyota Honda in Manhattan, KS? You can schedule a service appointment at Little Apple Toyota Honda in Manhattan, KS through CARFAX.Does Little Apple Toyota Honda in Manhattan, KS have a service center? Yes, Little Apple Toyota Honda in Manhattan, KS does have a service center. You can contact the service department at (785) 539-7441.
