So many things have went wrong here over the last 3 years while working with this dealer. They are very unhonest and continuously gave my car back to me with an additional problem after every visit and did not want to take responsibility for their faults.
by Lithia Chrysler Jeep Dodge of Billings on 05/12/2026
Hi Jahzriel, thank you for sharing your feedback regarding your experiences over the years. Concerns about repeated issues and confidence in the repair process are important to review.
We'd like to better understand what's taken place during your visits. Please feel free to reach out directly. Daniel Williams - General Manager - danielwilliams@lithia.com
by 2022 RAM 3500 LIMITED Owner on 04/21/2026Verified Service
Good service dept. took a long time to get in schedule because I believe management is not treating their employees properly as far as wages etc. Billings is a small city and word gets around town. I have purchase many vehicles there in the past but have reservations about it for the future. My issues were warranty so I was stuck.
by Lithia Chrysler Jeep Dodge of Billings on 04/21/2026
We appreciate your feedback concerning wait times at Lithia Chrysler Jeep Dodge of Billings and apologize for the delay. We assure you that our goal is to always provide a supportive environment for our team, just as much as our customers. Thank you for sharing your thoughts.
by 2002 DODGE INTREPID SE Owner on 04/05/2026Verified Service
I really like going to Lithia. I've been there for quite a while. I plan on staying there. I'm a delivery driver and I have a small Fleet of cars and they're fixing them and I'm making my payments each month and My cars are in good shape Just glad to have that kind of relationship
by Lithia Chrysler Jeep Dodge of Billings on 04/06/2026
We're very grateful for your loyal business and five-star support! Our team is always here to help keep your vehicles in top shape. Thank you for choosing Lithia Chrysler Jeep Dodge of Billings!
by 2022 RAM 1500 LARAMIE Owner on 01/08/2026Verified Service
Justin was excellent at keeping us informed as to service work on my dodge 2022. All issues were resolved except ones that can wait until later, per Justin. The only suggestion I have is when people come in and have their wiper blades replaced, as a courtesy, the windows should be washed. When i first bought my Dodge and brought it in, the windows were washed and the fluid checked and topped off it needed.
by Lithia Chrysler Jeep Dodge of Billings on 01/09/2026
Thank you for sharing your feedback about Justin's excellent care. We hear your suggestion and we will incorporate changes accordingly to provide an even smoother service experience moving forward. Safe travels in your 2022 RAM 1500 Laramie! - The Lithia Chrysler Jeep Dodge of Billings Service Team
by 2021 RAM 1500 BIG HORN/LONE STAR Owner on 12/21/2025Verified Service
Absolutely horrible. I checked my truck in for a taillight issue about 9:15. Stayed there all day. Got the truck back about 4:30 and was told the issue was not fixed. Hours went by between a request on updates on the truck and a response. I am extremely unhappy.
by Lithia Chrysler Jeep Dodge of Billings on 12/24/2025
Hello,
It's concerning to hear about your experience, and this is certainly not the standard we aim to provide. I regret the delays and lack of timely updates regarding your truck's taillight issue, and I understand how frustrating that must have been.
We take feedback like yours seriously, as it helps us improve our service processes and communication. I would appreciate the opportunity to discuss your concerns further; please reach out to me at jarroddeaton@lithia.com at your earliest convenience.
Thank you,
Jarrod Deaton
Service Manager
jarroddeaton@lithia.com
by 2021 JEEP GRAND CHEROKEE L LIMITED Owner on 12/18/2025Verified Service
I was extremely happy with the staff. All were very friendly and professional. Chris W in particular was very professional. Great communication from him on repairs and what would be covered. I honestly didn't know i still had a warranty for most of the repairs. So having him checking and letting me know was a HUGE plus!! Saved me over $2000.00!!!! GIVE THAT MAN A RAISE!!
And some A/C for him in the summer! ;)
Thanks Chris!!!
by Lithia Chrysler Jeep Dodge of Billings on 12/19/2025
Hi,
Thank you for the review. We are glad your time with us was a great experience. We hope to see you again here at Lithia Chrysler Jeep Dodge of Billings.
by 2021 JEEP WRANGLER UNLIMTED RUBICON Owner on 09/13/2025Verified Service
It took months to get my vehicle in for repairs! Parts needed to be ordered and I was advised I would be called to set an appointment when parts arrived. I never received a call and when I called I was advised that they did not know if parts were available. I was able to finally get an appointment and get my vehicle repaired. Customer service was not good!
by Lithia Chrysler Jeep Dodge of Billings on 09/15/2025
Hi,
Delays in communication and scheduling can be incredibly frustrating, especially when you're trying to get your vehicle back on the road. We aim to make the repair process as smooth and transparent as possible, and it's clear we didn't meet that standard in this case.
If you're open to continuing the conversation, I would welcome the opportunity to connect and better understand how we can support you moving forward. Please reach me at jarroddeaton@lithia.com.
Thank you,
Jarrod Deaton
Service Manager
jarroddeaton@lithia.com
by 2022 JEEP GRAND WAGONEER SERIES III Owner on 07/12/2025Verified Service
constant issues....fix one thing, another occurs. found both front tires NO weights.
although balanced twice....shimmy resultant...now warning lite on dash after
having software upgraded.....200 miles from home. nearest dealer sahy
there week out for a service call....and I am traveling now with warning lites
flashing....... Not happy for $107,000.......would you be ?
by Lithia Chrysler Jeep Dodge of Billings on 07/14/2025
It's truly worrisome to hear about the ongoing issues with your vehicle, especially when you're on the road. We understand how concerning this must be and apologize for any inconvenience caused. Please reach out to us directly so we can assist you in finding a timely solution. Thank you.
Daniel Williams
General Manager
danielwilliams@lithia.com
by 2012 RAM 1500 SLT Owner on 05/15/2026Verified Service
Wait time even with an appointment, no update, over a hour and a half for oil change, staff too busy! Didn't get paper work or explanation that fire monitor on a fire not working.Will not buy vehicle from Lithia again.
by Lithia Chrysler Jeep Dodge of Billings on 05/15/2026
Hello,
Thank you for bringing your concerns to my attention. I'm very sorry to hear about your recent visit and the delays you experienced. We strive for timely service and clear communication, so this feedback is concerning. If you would be willing to discuss further or need assistance with any outstanding issues, please reach out to me directly.
Thank you,
Daniel Williams - General Manager - danielwilliams@lithia.com
by 2014 JEEP GRAND CHEROKEE LIMITED Owner on 04/15/2026Verified Service
My car has been in the shop multiple times and they cannot seem to get it fixed properly. The most recent service tech has been responsive, but actual mechanical problems do not get resolved. I would rate it a 0 if I could.
by Lithia Chrysler Jeep Dodge of Billings on 04/16/2026
Hello,
We take concerns like this seriously, especially when multiple visits have been involved. The situation you've described does not align with the level of resolution we aim to provide.
I would appreciate the opportunity to connect with you and review your service history directly. You can contact me at danielwilliams@lithia.com.
Daniel Williams
General Manager
by 2015 DODGE CHARGER SE Owner on 04/04/2026Verified Service
There was no courtesy check of tires, as my tire was low. And i asked for them to clear my check engine light and they didnt do that. I just hope they gave me an oil change like i requested
by Lithia Chrysler Jeep Dodge of Billings on 04/07/2026
It's concerning to hear that your needs were not met during your service visit with our team. We strive to provide accurate and smooth services to all of our guests, and we apologize that you left feeling unsatisfied. I would appreciate the chance to look into what could have taken place during your visit with your tire check, check engine light, and oil change. If you are open to it, please reach out to me through the contact information below, and we can look to ensure we rectify these issues promptly. Thank you.
Jarrod Deaton - Service Manager - jarroddeaton@lithia.com
by 2020 JEEP CHEROKEE TRAILHAWK Owner on 03/28/2026Verified Service
Lithia always does full inspections , not just an oil change. Even my tires which did not need to be rotated and I thought they did. Awsome
by Lithia Chrysler Jeep Dodge of Billings on 03/30/2026
We're so glad you had a thorough and informative experience with our team! Thanks for choosing Lithia Chrysler Jeep Dodge of Billings, we look forward to seeing you again down the road!
by 2016 RAM 1500 LONGHORN Owner on 03/12/2026Verified Service
Great friendly service and truck was finished on time. The paperwork took a little longer though;-) The 2 1/5 hour trip home revealed no issues with the fixes, so really satisfied with the recall fixes. Thank guys!
Dan
Worland, Wyoming
by Lithia Chrysler Jeep Dodge of Billings on 03/12/2026
Dan, we are pleased to read about your positive service experience at Lithia Chrysler Jeep Dodge of Billings. Your feedback is greatly appreciated, and we hope you visit us again! Safe travels!
by 2014 RAM 1500 SPORT Owner on 02/12/2026Verified Service
Chris wheeler is awesome had some issues with the quality of work but the team at lithia went above and beyond to make sure the issues were corrected in a quick and professional manner
by Lithia Chrysler Jeep Dodge of Billings on 02/24/2026
Hello,
Thank you for taking the time to share your feedback. We appreciate the kind words about Chris and the acknowledgment of the team's efforts. I'm glad to hear our staff was able to address the concerns you experienced and ensure the work was completed to your satisfaction.
If there's ever anything more we can assist you with, please feel free to reach out.
Best regards,
Jarrod Deaton
Service Manager
jarroddeaton@lithia.com
by 2017 CHRYSLER PACIFICA TOURING L Owner on 01/30/2026Verified Service
Chris did a wonderful job of getting me scheduled, checked in, keeping me informed and getting the work done in a timely manner.
by Lithia Chrysler Jeep Dodge of Billings on 02/02/2026
Thank you for sharing your review of Chris and the team! We hope to welcome you back to Lithia Chrysler Jeep Dodge of Billings Service Center in the future. Have a wonderful day!
by 2021 RAM 1500 REBEL Owner on 01/24/2026Verified Service
This is the best service experience I've had in six years! I really appreciated the service rep (her name is Sam) for her professionalism and friendly nature. She made the whole experience personable, and stress-free.
by Lithia Chrysler Jeep Dodge of Billings on 01/26/2026
It made our day to hear Sam delivered such a seamless experience here at Lithia Chrysler Jeep Dodge of Billings. Thank you for sharing your feedback and come back again anytime!
by 2018 JEEP WRANGLER UNLIMITED SAHARA Owner on 01/23/2026Verified Service
Service advisor Chris Wheeler was professional and had no problem answering all my questions. The shuttle service was nice, and Dale was a good driver and a friendly guy to chat with.
by Lithia Chrysler Jeep Dodge of Billings on 01/24/2026
Thank you for sharing your experience! We'll pass your appreciation along to Chris and Dale. See you again at Lithia Chrysler Jeep Dodge of Billings! Safe travels!
by 2014 JEEP GRAND CHEROKEE LIMITED Owner on 01/04/2026Verified Service
My car has been in the shop multiple times and they cannot seem to get it fixed properly. The most recent service tech has been responsive, but actual mechanical problems do not get resolved.
by Lithia Chrysler Jeep Dodge of Billings on 01/07/2026
Hello,
Thank you for taking the time to share your experience. Your feedback regarding the repeated visits and the challenges in resolving the mechanical issues is important, and I want to ensure your concerns are reviewed thoroughly. While I'm glad to hear our recent service advisor has been responsive, it matters to us that the underlying issues are fully addressed so you can feel confident in your vehicle's reliability.
If you're willing, I'd appreciate the opportunity to speak with you directly to review the details of your service history and discuss the next steps. Please feel free to contact me at jarroddeaton@lithia.com at your convenience.
Thank you again for bringing this to our attention. I'm here to help clarify anything I can and ensure your concerns are addressed appropriately.
Sincerely,
Jarrod Deaton
Service Manager
jarroddeaton@lithia.com
by 2018 RAM 3500 LARAMIE Owner on 12/22/2025Verified Service
Service techs were on the job and kept me informed as to what they could do today and what I needed to take care of at a future date.
by Lithia Chrysler Jeep Dodge of Billings on 12/22/2025
Thank you for sharing your feedback regarding our prompt service team! Our team at Lithia Chrysler Jeep Dodge of Billings is here if you need anything else in the future. Have a great day!
by 2022 RAM 2500 LARAMIE Owner on 12/19/2025Verified Service
Everything was great as usual. Service was fast, service technicians were very accommodating and answered all my questions .
by Lithia Chrysler Jeep Dodge of Billings on 12/19/2025
Hi,
Thank you for the review. We are glad your time with us was a quick experience. We hope to see you again here at Lithia Chrysler Jeep Dodge of Billings.
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Service Information
840 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Lithia Chrysler Jeep Dodge of Billings specializes in these services, in addition to many others.
Oil Change
Tire Service & Repair
Top Makes Serviced
Based on CARFAX Service History, Lithia Chrysler Jeep Dodge of Billings specializes in these makes, in addition to many others.
What do verified customers think about Lithia Chrysler Jeep Dodge of Billings in Billings, MT?
Verified customers who visit Lithia Chrysler Jeep Dodge of Billings in Billings, MT rate this business 4.4 out of 5 stars, with 600 reviews. 840 customers favorited this location.
How can I contact Lithia Chrysler Jeep Dodge of Billings in Billings, MT?
To reach the sales team at Lithia Chrysler Jeep Dodge of Billings in Billings, MT, call (833) 737-0591. To reach the service department, call (406) 652-2200
Does Lithia Chrysler Jeep Dodge of Billings in Billings, MT have a service center?
Yes, Lithia Chrysler Jeep Dodge of Billings in Billings, MT does have a service center. You can contact the service department at (406) 652-2200.
