by 2021 CHEVROLET SILVERADO K1500 CUSTOM Owner on 05/12/2025Verified Service
Experience was good! I had popcorn, water while I waited to have the oil changed in my truck.
On my way home I noticed the CHECK ENGINE light that came on. I called them back right away and drove back to see them and they were more than happy to check what had happened which later explain the engine took a little bit to recycle the oil through the engine. But this is good information for the next visit or future vehicles.
by Lithia Chrysler Dodge Jeep Ram FIAT of Tri-Cities on 05/12/2025
Thank you for sharing your experience with us at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities! We're glad to hear our team was able to address the CHECK ENGINE light promptly and provide helpful information. We appreciate your patience and look forward to serving you again in the future!
by 2016 JEEP CHEROKEE LATITUDE Owner on 03/23/2025Verified Service
Did not have the parts ready even though they knew well in advance what needed repair - required an extra trip. The were couteous and resolved all issues. The engine codes / Software ipdate thing is pire a SCAM by dealers and car companirs to extort money in my opinion- these things should be covered for all cars as a condition of purchase!
by Lithia Chrysler Dodge Jeep Ram FIAT of Tri-Cities on 04/03/2025
We love hearing from our customers and are pleased to learn about your satisfaction with your recent visit. Please let us know how we can serve you in the future at Lithia Chrysler Dodge Jeep Ram FIAT of Tri-Cities.
by 2017 ALFA ROMEO GIULIA TI Q4 Owner on 03/03/2025Verified Service
Good on getting in for Oil Change quickly, however poor in terms of resetting the Maintenace screen on the Infotainment system. Initially tried to tell me they couldn't do it, then I said it was done last time, look up the tech who did it and ask him. Fortunately, that guy was working that day and got it situated.
by Lithia Chrysler Dodge Jeep Ram FIAT of Tri-Cities on 03/04/2025
Thank you for sharing your experience with us at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities. We're glad to hear that the oil change was quick, but we apologize for any inconvenience regarding the maintenance screen reset. We'll make sure to address this internally and appreciate your patience in getting it resolved!
by 2018 DODGE GRAND CARAVAN SE Owner on 02/28/2025Verified Service
I like that when I get there someone always greats me almost instantly, even if they are with another customer. It makes me feel welcome and that they care that I came in. I loved that my agent Vanessa was friendly, and very knowledgeable. She offered me other services that she thought might help me save money, and I appreciated.
by Lithia Chrysler Dodge Jeep Ram FIAT of Tri-Cities on 03/01/2025
Thank you for sharing your experience with us at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities! We're delighted to hear that Vanessa made you feel welcome and provided helpful service options. We appreciate your feedback and look forward to serving you again in the future!
by 2018 JEEP COMPASS SPORT Owner on 02/21/2025Verified Service
Robert was outstanding. He showed genuine concern for the problem with my jeep and the best course of action to solve the problem. Not only that, Robert called personally to make sure everything was satisfactory and the problem was fixed. In my 5 years with Jeep company, he was the best person I have dealt with. I would highly recommend Robert to anyone who needs service. Thank you.
by Lithia Chrysler Dodge Jeep Ram FIAT of Tri-Cities on 02/24/2025
Thank you for sharing your experience with Robert at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities! We're delighted to hear he provided exceptional service and genuine care. Your recommendation means a lot, and we're here if you need anything else in the future!
by 2014 RAM 1500 SPORT Owner on 01/23/2025Verified Service
Timely communication appreciated, but I was left disappointed to get no real answers for the problems I experienced. The total price for "diagnostic" which only included adding air(to suspension system) & a little fuel for test drive, would've felt more justified, if I at least had an answer/fix.
by Lithia Chrysler Dodge Jeep Ram FIAT of Tri-Cities on 01/27/2025
Thank you for sharing your feedback. It's concerning to hear that we didn't provide the answers or solutions you were seeking, and I apologize for any frustration this caused. We strive to offer clear communication and effective service, so please feel free to reach out if you'd like us to look into this further. Thank you, John Hileman - Service Manager - johnhileman@lithia.com
by 2023 DODGE CHALLENGER GT Owner on 01/13/2025Verified Service
I showed up on a Friday for an unscheduled service, Oscar at front desk was able to schedule me in for a date and time that fit my schedule within a reasonable time frame. Very much appreciated and always welcomed with a good attitude and problem solving mindset
by Lithia Chrysler Dodge Jeep Ram FIAT of Tri-Cities on 01/13/2025
We're delighted to hear that Oscar and the team at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities were able to accommodate your service needs efficiently. Thank you for sharing your positive experience, and we look forward to assisting you again in the future!
by 2015 RAM 1500 SLT Owner on 01/11/2025Verified Service
Got an oil change, in the waiting room the pop corn machine was full and the TV was playing old Football games! What more could you ask for?
My report said I needed a new air filter, I was wondering about that as I had just put a NEW one in the day before??
by Lithia Chrysler Dodge Jeep Ram FIAT of Tri-Cities on 01/13/2025
Thanks for sharing your experience with us at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities! We're glad you enjoyed the waiting room amenities. If there's any confusion about the air filter, feel free to reach out and we'll be happy to clarify things for you.
by 2017 RAM 1500 LONGHORN Owner on 10/11/2024Verified Service
My RAB dash displayed an "engine trouble" symbol. The owners manual recommended service ASAP, But Litihia service was booked for 3 weeks. However Mr. B. Flores personally called and allowed me to bring in the RAM early. It was diagnosed as simple problem and I had my RAM 2 weeks earlier than expected. They deserve a 5.0/5.0.
by Lithia Chrysler Dodge Jeep Ram FIAT of Tri-Cities on 10/11/2024
We're delighted to hear that Mr. B. Flores was able to assist you promptly at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities! It's great knowing your RAM issue was resolved quickly and efficiently. Thank you for the fantastic review! See you next time!
by 2017 RAM 2500 ST Shopper on 08/26/2024Verified Purchase
Great experience! First time in car buying I truly didn't feel sales pressure. Our salesman (Adrian) and finance manager (Brian) worked with us. The customer service idea is to give customers a reason to buy another vehicle in the future. We will definitely be back. I'm ashamed that being we live across the street from them, we haven't come to see them first. Thank you again Lithia Team!
Mike Werner
by Lithia Chrysler Dodge Jeep Ram FIAT of Tri-Cities on 08/27/2024
We're delighted to hear that Adrian and Brian provided a pressure-free experience at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities! Thanks for giving us the opportunity, and we look forward to seeing you again in the future. Until next time, enjoy your new ride!
by 2022 DODGE CHARGER SXT Owner on 08/21/2024Verified Service
My experience with Lithia has been great. They always give me reminders when I need to do an oil change or tire rotation. When I let them know I had a concern with my car they were super nice and checked to see what was going on they found the problem but they also made sure everything else was good with my car.
by Lithia Chrysler Dodge Jeep Ram FIAT of Tri-Cities on 08/21/2024
Thank you for sharing your positive experience with Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities! We're glad to hear our team was attentive and thorough in addressing your car's needs. We appreciate your trust and look forward to continuing to serve you!
by 2022 JEEP WRANGLER UNLIMITED SPORT Owner on 06/06/2025Verified Service
They do an excellent job with service on Jeep. Oscar has one of the best service advisors I have dealt with. Excellent job.
by Lithia Chrysler Dodge Jeep Ram FIAT of Tri-Cities on 06/06/2025
Thank you for sharing your positive experience with Oscar and the team at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities! We're delighted to know that our service met your expectations. We look forward to assisting you again in the future!
by Mmokler33@gmail C. on 06/01/2025Verified Service
Everything we very good took longer then we had thought it would. The only thing was pooor services was the checkinf me out. She was rude and acted bothered to help us
by Lithia Chrysler Dodge Jeep Ram FIAT of Tri-Cities on 06/02/2025
Thank you for sharing your feedback with us. We're glad to hear that most of your experience at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities was positive, but we're sorry about the checkout service not meeting expectations. We'll address this issue internally to ensure a better experience next time!
by 2020 CADILLAC ESCALADE ESV PLATINUM Owner on 05/22/2025Verified Service
Easy to schedule. Helped by friendly service writers. Notified when my vehicle was complete. No attempted pushy suggestions for repairs.
by Lithia Chrysler Dodge Jeep Ram FIAT of Tri-Cities on 05/23/2025
We're delighted to hear that your experience with our service team at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities was smooth and pressure-free! Thank you for sharing this feedback, and we look forward to assisting you again in the future.
by 2014 RAM 1500 ST Owner on 05/03/2025Verified Service
Terrible customer service. Had to pay for a repair that I'M SURE was caused by a mechanic. No more. I'll go elsewhere.
by Lithia Chrysler Dodge Jeep Ram FIAT of Tri-Cities on 06/09/2025
We appreciate you sharing your experience. It's important to us that every customer feels confident in the service they receive. I would welcome the chance to discuss your concerns in more detail to ensure they are properly addressed. Please reach out when you're available.
Best,
John Hileman - Service Manager - johnhileman@lithia.com
by 2022 RAM 3500 BIG HORN/LONE STAR Owner on 05/02/2025Verified Service
I had the first appointment time, Rob and the Service Team got me in and out in good time while I waited. I trust them with my RAM 3500 and you can trust them with your vehicle service needs!
by Lithia Chrysler Dodge Jeep Ram FIAT of Tri-Cities on 05/05/2025
We're delighted to hear that Rob and the Service Team provided efficient service for your RAM 3500 at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities. Thank you for trusting us with your vehicle, and we look forward to assisting you again in the future!
by 2023 JEEP GRAND CHEROKEE LIMITED 4X Owner on 04/06/2025Verified Service
Hurry up and wait while all the workers are having side conversations with other workers. They will look your way as if they are about to acknoledge you but no you are a ghost just standing around to watch them not do their job.
by Lithia Chrysler Jeep Dodge of Tri-Cities on 05/02/2025
Thank you for taking the time to rate your experience. If you would like to discuss this further, feel free to reach out to our management team.
by 2024 RAM 2500 TRADESMAN Owner on 03/08/2025Verified Service
Fact:my truck is new tracked straight before service, now dangerous pulling, and dealership refused to diagnose or repair truck
by Lithia Chrysler Dodge Jeep Ram FIAT of Tri-Cities on 04/03/2025
Thank you for taking the time to rate your experience. If you would like to discuss this further, feel free to reach out to our management team.
by 2022 JEEP WRANGLER UNLIMITED SAHARA Owner on 03/06/2025Verified Service
They couldn't find out the electrical issue that was not allowing my car to start for a few days. So I had to pay $250 for a "we don't know" answer.
by Lithia Chrysler Dodge Jeep Ram FIAT of Tri-Cities on 03/10/2025
I'm sorry to hear about your experience with the electrical issue. We strive for thorough diagnostics and it's disappointing that we couldn't provide a clear solution. Please reach out so we can discuss this further and see how we might assist you better moving forward. Thank you, John Hileman - Service Manager - johnhileman@lithia.com
by 2016 RAM PROMASTER 2500 HIGH Owner on 03/03/2025Verified Service
Went in from a long trip. Vehicle was shaking badly. They said tire belts were separating. Replaced tires. 100 miles down the road started shaking again. Turned out to be a split axel.
by Lithia Chrysler Dodge Jeep Ram FIAT of Tri-Cities on 03/10/2025
I'm sorry to hear about the issues with your vehicle after such a long trip. We would appreciate the opportunity to make things right, so please feel free to reach out if you'd like further assistance or have additional concerns. Thank you, John Hileman - Service Manager - johnhileman@lithia.com
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Service Information
1,757 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Lithia Chrysler Dodge Jeep Ram FIAT of Tri-Cities specializes in these services, in addition to many others.
Oil Change
Tire Rotation
Tire Service & Repair
Top Makes Serviced
Based on CARFAX Service History, Lithia Chrysler Dodge Jeep Ram FIAT of Tri-Cities specializes in these makes, in addition to many others.
What do verified customers think about Lithia Chrysler Dodge Jeep Ram FIAT of Tri-Cities in Kennewick, WA? Verified customers who visit Lithia Chrysler Dodge Jeep Ram FIAT of Tri-Cities in Kennewick, WA rate this business 4.4 out of 5 stars, with 303 reviews. 1,757 customers favorited this location.How can I contact Lithia Chrysler Dodge Jeep Ram FIAT of Tri-Cities in Kennewick, WA? To reach the sales team at Lithia Chrysler Dodge Jeep Ram FIAT of Tri-Cities in Kennewick, WA, call (855) 302-3455. To reach the service department, call (509) 736-6020Does Lithia Chrysler Dodge Jeep Ram FIAT of Tri-Cities in Kennewick, WA have a service center? Yes, Lithia Chrysler Dodge Jeep Ram FIAT of Tri-Cities in Kennewick, WA does have a service center. You can contact the service department at (509) 736-6020.
