by 2023 TOYOTA RAV4 XLE PREMIUM Owner on 07/18/2026Verified Service
I did not expect to have to leave my car for a full day to complete a recall repair. I dropped it off the night before and was told I had an 8 am appointment to add a protective cover to the undercarraige to prevent corrosion. I was notified at 4 PM the next day that my car was ready for pick up.
by Lia Toyota of Rockland on 07/19/2026
We're sorry to hear the recall repair took longer than expected, especially given the appointment time you were originally given. We appreciate you letting us know, and we'll take this into consideration as we look at ways to improve our scheduling and communication.
by 2010 TOYOTA COROLLA BASE/S/LE/XLE Owner on 05/17/2026Verified Service
I did not like that the service advisor called my cellphone with additional service needed and when the car was ready. I was in the waiting room. I feel she should of come to speak to me. They also did not wash my car. I'm not sure if tire rotation was done.
by Lia Toyota of Rockland on 05/18/2026
Thank you for taking the time to share your feedback. We sincerely apologize that your recent service experience did not meet your expectations.
You are absolutely correct that communication should have been handled more personally while you were waiting in our lounge, and we understand how receiving phone calls instead of a face-to-face update can feel impersonal. We also apologize that your vehicle was not washed as expected and for any uncertainty regarding whether the tire rotation was completed. I would be happy to review the services with you at your convenience.
Your comments are important to us because they help identify areas where we need to improve both our communication and overall service process. We appreciate you bringing these concerns to our attention and will be addressing them with our team to ensure a better experience moving forward.
If you are willing, we would appreciate the opportunity to speak with you directly and restore your confidence in our dealership. You can email me directly at jscuderi@liacars.com and we can organize time that works for you to discuss any concerns you may have.
Thank you,
Jeremy Scuderi
Service Director
Lia Toyota of Rockland
845-327-1747
by Patrick M. on 02/22/2026Verified Service
Samantha B provided great customer service, kept me informed on when my car would be ready.
She told me it was important to bring the car back before the odometer hit 25,001 miles to get my last free service. (And the Due Date as well)
The tires were actually rotated during this service.
It would be nice if they provided a copy of the Multi Point Inspection.
by Lia Toyota of Rockland on 02/26/2026
We're so glad Samantha took great care of you and kept you updated! Thanks as well for the helpful note about the inspection copy, we value the feedback.
by 2019 TOYOTA HIGHLANDER SE/XLE Owner on 06/06/2026Verified Service
The waiting area is clean and comfortable and the customer service representatives are exceptionally helpful.
by Lia Toyota Rockland on 06/12/2026
It's great to hear that our clean and comfortable waiting area combined with the helpfulness of our customer service representatives made such a positive impression during your visit. That kind of welcoming and attentive experience is exactly what we strive for and we look forward to welcoming you back!
by 2021 TOYOTA C-HR XLE/LE/NIGHT SHADE/L Shopper on 06/10/2024Verified Purchase
High professionalism.
I had an amazing experience buying a car at Lia Toyota of Rockland!
The staff was nice and knowledgeable, and helped me to find the best car including all my needs and wants.
A detailed explanation of each stage of buying a car.
I felt very comfortable, knowing that I was being helped by professionals.
I definitely recommend Lia Toyota of Rockland.
by John Vitro on 06/12/2024
Thanks for letting us know our dealership team did a great job! Ensuring the utmost attention to your needs is our top priority. Enjoy your new C-HR!
by 2024 TOYOTA RAV4 LTD Owner on 05/28/2024Verified Service
It was pleasant and quick as always the only thing that I mentioned to the service writer about my 2nd battery I have a 2024 Rav4 hybrid and he said I needed to come back to have a technician check it out why if im already there getting service done I need to come back is a brand new car when I try to use the hybrid it doesn't work for not even 1/2 a mile
by Chase Cimorelli on 05/31/2024
Thanks for letting me know of your concerns. I certainly apologize for the inconvenience and confusion. I will be contacting you today to go over the details and assist you in any way I can.
Chase Cimorelli
Service Manager
ccimorelli@liacars.com
by 2016 TOYOTA COROLLA L/LE/S SERIES Owner on 02/11/2024Verified Service
It was a pleasure having Gregory Strohmeyer as my service rep. He was so nice & considerate of my concern about the warning light that popped up.
Also, in general, I have always been treated well at Lia. The folks there always seem happy to see me! They are accommodating with last-minute problems, which this was & I appreciate the quick appointment to solve my problem.
by Chase Cimorelli on 02/13/2024
We're happy Gregory provided you with another positive experience in our service department. Thanks for always choosing Lia Toyota!
by 2018 TOYOTA RAV4 HV LIMITED Owner on 11/13/2023Verified Service
Lia Toyota did an excellent job. They explained all my options and costs so I would know what my options were. They did all the work in friendly and timely manner. They communicated throughout the process. I was very pleased with my service again. They are very consistent. Great Job !!!
by 2021 TOYOTA RAV4 XSE Owner on 10/28/2023Verified Service
Zero stars. Went for a state inspection which they said they did but stated their inspection sticker printer was down. They said they'd call me when it was up to pick up my sticker. A week and a half later, no call. Got it inspected elsewhere. Lia didn't charge me for the inspection but not good for customer retention. Most probably will never be back. Interstate Toyota it is.
by 2022 TOYOTA COROLLA SE Owner on 10/23/2023Verified Service
Lia Toyota service was excellent. Left the car overnight for early service the next morning. They have envelopes and pens and provide a key drop. Rec'd a text first thing in the morning that my car was being serviced and within the hour was done. Easy-peasy process. Love Lia Toyota staff! Great dealership!
by 2020 TOYOTA HIGHLANDER LIMITED/PLATIN Owner on 02/27/2023Verified Service
Excellent experience. Service Advisor Ralph Russo is fantastic. He listens to you, explains all the details of the needed repairs, answers all your questions, keeps you updated and treats you as if you were his only customer. Basically a real nice person. Highest recommendation.
by Abie A. on 02/14/2023Verified Service
Extremely overpriced and terrible service. They kept trying to work on my car on things that I knew that it did not need since I had gotten a second opinion right before taking the car to them for an official inspection. Failed all my expectations and I would recommend people to not get scammed by this location
by 2020 TOYOTA RAV4 XLE/XLE PREMIUM Owner on 11/03/2022Verified Service
Ralph was absolutely amazing. I went there to have new tires installed and when I arrived at the dealership he was informed that the tires hadnt come in yet, rather than have me wait around all day, he provided me with a loaner car, which was a wonderful surprise, totally made my day.
by 2020 TOYOTA COROLLA SE Owner on 10/25/2022Verified Service
after the administration was changed, all personal was changed, BAD customer service, BAD mechanics also, OIL was changed, new oil was spilled all over the engine bay, and reach the exhaust pipe, making the car smoke and smell like tractor trailer, lack of supervision, safety and Quality
by 2015 TOYOTA PRIUS C Owner on 05/31/2022Verified Service
After the service, the car was trembling a bit so I took it to our mechanic in Pearl River. Turns out the steel rim of one of the tires was bent (No one mentioned that at the dealer). Got that replaced and did a wheel alignment to finish the job. Total spent $ 267.
Now, I am looking into the list of things the dealer suggested but not at the dealer's price!!!
by 2009 TOYOTA CAMRY/SE/LE/XLE Owner on 12/21/2021Verified Service
When the red warning light appeared on my dashboard, I immediately contacted Lia Toyota. They guided me through the process of having my car towed to them. Once I spoke to service rep Hemant Saraiya, I knew I was in good hands. The car was fixed & in 2 days I was driving again. No one wants car trouble but when it happens, it is comforting to have Lia Toyota to rely on.
by 2009 TOYOTA CAMRY/SE/LE/XLE Owner on 12/21/2021Verified Service
When the red warning light appeared on my dashboard, I immediately contacted Lia Toyota. They guided me through the process of having my car towed to them. Once I spoke to service rep Hemant Saraiya, I knew my car was in good hands. The problem was corrected & in 2 days, I was driving again. No one wants car trouble, but when it happens, it is comforting to have Lia Toyota to rely on.
by 2011 TOYOTA CAMRY HYBRID Owner on 11/15/2021Verified Service
What is the point of scheduling an appointment when you arrive on time and you car sits for an hour before anyone looks at it? I was told service woould take 90 minutes. 2 hours later I was told it will be another 30 mins. Not worth the aggravation to return to this dealership for service.
by 2020 TOYOTA CAMRY XLE Owner on 11/09/2021Verified Service
As usual, bringing my car in for service at Lia Toyota was a pleasure. Ralph Russo is easy to work with. He explains clearly the service that will be done on the car. He keeps you informed on the progress of the service and lets you know when you can expect the service to be done.
by 2015 TOYOTA PRIUS C Owner on 10/14/2021Verified Service
All was good.
Usually I receive a full receipt with a copy of the recommendations.
Prices were dimmed high by my hubby for the recommended Tire rotations, tires, and cabin filter replacement. We decided to do these services at an equally trusted dealer.
Thank you for reviewing my car.
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Service Information
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1,352 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Lia Toyota of Rockland specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Lia Toyota of Rockland specializes in these makes, in addition to many others.
Honda
Hyundai
Lexus
Subaru
Toyota
About Us
We made your Toyota the superior vehicle it is today and we want to ensure it remains that way - whether it's taken you 10,000 miles or 100,000 miles. That's why Lia Toyota of Rockland offers Toyota service and repair, so you have access to the lates...
What do verified customers think about Lia Toyota of Rockland in Blauvelt, NY?
Verified customers who visit Lia Toyota of Rockland in Blauvelt, NY rate this business 4.5 out of 5 stars, with 587 reviews. 1,352 customers favorited this location.
How can I contact Lia Toyota of Rockland in Blauvelt, NY?
To reach the sales team at Lia Toyota of Rockland in Blauvelt, NY, call (845) 681-2487. To reach the service department, call (833) 461-6607
How can I schedule a service appointment with Lia Toyota of Rockland in Blauvelt, NY?
Honda
Hyundai
Lexus
Subaru
Toyota