by 2017 LEXUS ES 300H Owner on 03/30/2026Verified Service
My service director, Celeste Harris, is exceptional.
The mechanics are thorough with their checks.I also appreciate the video recording of their findings.
I feel comfortable that my car is in the best shape and that no surprise Problems would be found.
They are tghe best!
by Lexus of Wayzata on 03/31/2026
Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
by 2016 LEXUS IS350 Owner on 03/20/2026Verified Service
The repair of the vehicle was done properly. The experience when I picked up the vehicle was a disappointment. The battery was completely dead and the gas tank was completely empty (it had adequate fuel when I dropped it off). Several days later I had to have the local garage come over to jump the battery again and have the battery replaced.
by Lexus of Wayzata on 03/21/2026
Hi, thank you for leaving feedback. Please contact us at (952) 476-6111 so we can identify ways to improve your experience.
by 2020 LEXUS GS 350 F SPORT Owner on 03/09/2026Verified Service
Dewu in service is fantastic. I appreciate the courtesy vehicle during my 60,000 mile maintenance. Thanks to Fong my car rides super smooth and quiet. I appreciate Anthony for test driving my vehicle to verify the concern. Thanks Lexus of Wayzata for the excellent service!
by Lexus of Wayzata on 03/10/2026
Hi, thank you for your support! We're happy we could help. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2017 LEXUS RC 350 Owner on 03/01/2026Verified Service
Overall, a pleasant, stress-free experience at the dealership to perform basic maintenance that, of course, identified the need for a bit more time-consuming (and expensive) service. My account rep kept me informed of progress and costs while I waited in the customer lounge using my laptop.
by Lexus of Wayzata on 03/03/2026
Hello, we're glad to hear that everything was completed to your satisfaction! Please let us know if there is ever anything else we can assist you with.
by 2023 LEXUS NX 350H Owner on 02/27/2026Verified Service
Thank you to everyone I truly admire and adore you all for your dedication and integrity your extraordinary and exceptional. I get my children to Edina every day because of all of you! I left Range Rover for Lexus. Lol!!!
What a blessing!
Thank you!
Octavia
by Lexus of Wayzata on 02/27/2026
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2026 LEXUS NX 350H BASE/350H PREMIUM Owner on 02/10/2026Verified Service
Stay as far away from this shop as you can. Incompetent and completely disorganized. I'm getting rid of my new Lexus specifically because of the ridiculous amount of time and effort I wasted on trying to get a repair that should have been simple and routine. I can only imagine how bad it will be if I need anything remotely complicated done.
by Lexus of Wayzata on 02/11/2026
Hello, thank you for sharing your experience with us. We are disappointed to learn of your visit and would like the opportunity to try and make this up to you. When you have a chance, please reach out to us at (952) 476-6111 and we will do our best to make this better.
by 2014 LEXUS ES 300H Owner on 02/05/2026Verified Service
Tom Bennett is an excellent consultant, and I always request his assistance when I bring in my car for service. He listens and makes his recommendations based on my input. His long time at the dealership is evident in his knowledge and his approach to the appointment. The service completed is appropriate, and done with care.
by Lexus of Wayzata on 02/06/2026
Hi, thank you for your glowing review. We are thrilled to hear that Tom's expertise and attentive approach have made your car service appointments a positive experience. We pride ourselves on providing quality service, and we're delighted to have Tom on our team.
by 2025 LEXUS RX 350H BASE/350H PREMIUM Owner on 01/10/2026Verified Service
They did a good job and worked quickly. The person helping us was very friendly. The only issue is we were told this could be a full-day (or more) job, so we dropped the car off. We drove over a half hour home in nasty weather and then soon after we got home got a call that the work was done. Took 1.5 hours. We would much rather have waited at Lexus and cut our trips in half.
by Lexus of Wayzata on 01/10/2026
Hi, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
by 2025 LEXUS GX 550 LUXURY/550 LUXURY+ Shopper on 01/08/2026Verified Purchase
Nathan is an incredible salesperson and was a great advisor and partner to us during the purchasing process - he took the time to understand our wants and needs, advise us on Lexus and competitive products and technology, and helped shape the purchasing process to exactly what we wanted. Thank you.
by Lexus of Wayzata on 01/09/2026
Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
by 2024 LEXUS GX 550 PREMIUM/PREMIUM+/5 Owner on 12/14/2025Verified Service
Waited 30 minutes in drop off lane, then waited 2.5 hrs for a door gasket to get installed that should have taken 30 minutes. This was our third attempt to get this warranty work done, each time driving 90 minutes one way. Will reconsider buying from this dealer and buying another Lexus
by Lexus of Wayzata on 12/17/2025
Hi, we regret to hear that you had this experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (952) 476-6111 at your earliest convenience to discuss how we can turn this experience into a positive one.
by 2008 LEXUS RX 350 Owner on 11/30/2025Verified Service
Celeste is a fantastic person to work with
in the Service Department. She helps
me to understand what is the best plan
to use as we make decisions about what
work should be done. It was very busy
there that day and she kept me well
informed about what was being done throughout the day.She made sure all
was finished up and my car was ready to
goShe was there when I left.
by Lexus of Wayzata on 12/01/2025
Hello, we're glad to hear our staff took such great care of you. We hope we can continue to be of service to you down the road!
by 2020 LEXUS RX 350 Owner on 11/29/2025Verified Service
Very knowledgeable service representatives onsite. Totally useless people handling calls offsite trying to make appointments but have no idea about scheduled maintenance or how long things take. Incompetence means I now need to return for another appointment
by Lexus of Wayzata on 11/30/2025
Hi, we are so disappointed to learn of this situation you have described. Please reach out to us at (952) 476-6111 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.
by 2020 LEXUS NX 300 Owner on 11/24/2025Verified Service
Working directly with my Service Advisor, Issak made all the difference in the world. He truly listened to me, did what he could to help me and made this an 11 star experience. He should be compensated well in order to keep him in this position, and should be recognized as a role model on how to really provide customer service!
by Lexus of Wayzata on 11/25/2025
Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.
by Steve V. on 11/07/2025Verified Service
I liked that the service person who went through the process of getting my car serviced was honest. The previous person I dealt with mistakenly charged me for service even though I actually had 3 free service visits coming to me because it was a certified preowned Lexus.
I will continue to go there for service but with caution.
by Lexus of Wayzata on 11/08/2025
Hi Steve, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2024 LEXUS RX 350 BASE/350 PREMIUM/3 Owner on 10/26/2025Verified Service
My appt was for a new key faub and a headlight adjustment. It was my second time scheduling the headlight. I They told me that service could only be done by a top mechanic so they rescheduled it for me and arranged for a car pick up and free loaner for the hassle. It all went great. He was able to make the right adjustments so I have full coverage driving at night now. They took care of my issue and the hassle of needing another appt.
by Lexus of Wayzata on 10/27/2025
Hi, we regret to hear that you are displeased with your recent experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us at (952) 476-6111.
by 2022 LEXUS ES 350 BASE/350 LUXURY/35 Owner on 10/24/2025Verified Service
After about 4 used up free oil changes I just fouond out I didn't need them until 10,000 miles. Hvae to say Lexus of Wayzata, I would have expected more. As well, upon arrival, stood there waiting for customer service. All other dealerships, respond to you immediately... They could use some work on service and communication overall.
by Lexus of Wayzata on 10/30/2025
Hi, we are so disappointed to learn of this situation you have described. Please reach out to us at (952) 476-6111 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.
by 2023 LEXUS RX 350 BASE/350 PREMIUM/3 Owner on 10/21/2025Verified Service
Rick is great to work with. He alway takes care of me.
What I don't like is when you do a service request, You cannot request a loaner any longer. Not saying I need one all the time, but it is nice to have that option to request one. Just seems the dealership is not offering that option no longer.
by Lexus of Wayzata on 10/22/2025
We're glad to hear our staff took such great care of you! We hope we can continue to be of service to you down the road!
by 2024 LEXUS RX 350 BASE/350 PREMIUM/3 Owner on 10/18/2025Verified Service
Everyone I met was exceptionally polite, friendly, and professional. I had the pleasure of working with Miguel Salinas in the Service Department, who went above and beyond to ensure a positive experience. The staff who handled my vehicle were also outstanding. The courtesy and professionalism shown by your team left a lasting impression and truly reflect the class of your organization.
by Lexus of Wayzata on 10/19/2025
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
by 2016 GMC YUKON XL K1500 SLT Shopper on 10/09/2025Verified Purchase
I had called about a car that was posted and couldn't get anyone I spoke to on the phone to send me photos prior to coming up from out of state to view the car. However, when I came in, Matt made the experience so easy and transparent, gave me peace of mind about any concerns and has provided a stellar level of customer service from start to finish. He is a gem and we are pleased with our purchase.
by Lexus of Wayzata on 10/10/2025
Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We are always more than happy to assist you if anything else comes up. Take care!
by 2019 LEXUS GX 460 Shopper on 09/21/2025Verified Purchase
From the time my call was recvd at dealership to inquire about the vehicle I was impressed with response of sales person. Didn't waste a minute verifying the car was available even sending a picture so I was assured it was on the lot. Upon my arrival it was very positive experience going forward.
by Lexus of Wayzata on 09/22/2025
Hi, thank you for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help!
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Service Information
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23,892 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Lexus of Wayzata specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Lexus of Wayzata specializes in these makes, in addition to many others.
What do verified customers think about Lexus of Wayzata in Wayzata, MN?
Verified customers who visit Lexus of Wayzata in Wayzata, MN rate this business 4.7 out of 5 stars, with 2,565 reviews. 23,892 customers favorited this location.
How can I contact Lexus of Wayzata in Wayzata, MN?
To reach the sales team at Lexus of Wayzata in Wayzata, MN, call (952) 592-3730. To reach the service department, call (651) 393-6729
How can I schedule a service appointment with Lexus of Wayzata in Wayzata, MN?
