by 2020 LEXUS ES 350 Owner on 05/06/2026Verified Service
First, the appointment was missing in the system, or they said we didn't see it, despite the confirmation number we showed them.
Then it took 1 hour until they took the car and another 2 hours to handle oil, filters, and brake change. In general, staying there for 3 hours was too long, as it hadn't happened before.
by owner on 05/07/2026
Hello. Your feedback is important to us, and I would appreciate the opportunity to speak with you in greater detail about your recent appointment with our Service Team. Would you mind emailing your preferred contact information to me? I look forward to speaking with you. Victor Sousa, General Manager, Lexus of Orlando, VSousa@penskeautomotive.com
by 2022 LEXUS ES 350 BASE/350 LUXURY/35 Owner on 05/03/2026Verified Service
I had an appointment so when I arrived they checked me in. I went to the lobby and the associate came and got me, explained everything to me, price and product, etc, got me a loaner car and I was on my way. The associate had excellent customer service. I always service my Lexus here.
by owner on 05/03/2026
Thank you for your continued trust in Lexus of Orlando. We're glad our team provided clear information and service. We appreciate your feedback.
by 2024 LEXUS IS 350 F SPORT DESIGN/350 Owner on 03/23/2026Verified Service
Car drop off took over an hour. To get my own car back took another hour and they could not figure out where the keys were. The loaner we were provided was dirty and not cleaned prior to being given. Very nice facility but the process needs major improvements.
by owner on 03/24/2026
Hello. Your feedback is important to us, and I would appreciate the opportunity to speak with you about your recent experience at our Service Department. Would you mind emailing your preferred contact information to me? I look forward to speaking with you. Best Regards, Victor Sousa, General Manager, Lexus of Orlando, VSousa@penskeautomotive.com
by 2017 LEXUS NX 200T BASE/200T F SPORT Owner on 05/21/2026Verified Service
Great experience, my tech explained everything that needed to be done. Communication was clear throughout the entire process. My car was finished in a timely manner.
by owner on 05/21/2026
Thank you for sharing your experience. We're glad our team communicated clearly and completed the work on time. Lexus of Orlando appreciates your feedback.
by Wanda M. on 04/12/2026Verified Service
Santiago was friendly and knowledgeable, service was fast, lobby was clean and packed with snacks, restrooms we're clean, overall good experience.
by owner on 04/12/2026
Thank you for sharing your positive experience with our team and facilities. We're glad you found the service fast and the lobby comfortable. We appreciate your feedback at Lexus of Orlando.
by Francisco R. on 05/17/2026Verified Service
Excellent service and communication during the maintenance.
by owner on 05/17/2026
Thank you for recognizing our service and communication. We appreciate your feedback at Lexus of Orlando.
by 2017 LEXUS RX 350 BASE/350 F SPORT Owner on 05/14/2026Verified Service
Service writer was excellent. Focused on my needs without upsale pressure. Everything as promised.
by owner on 05/14/2026
Thank you for recognizing our team's approach to service. We appreciate your feedback at Lexus of Orlando.
by 2018 LEXUS RX 350 BASE/350 F SPORT Owner on 05/14/2026Verified Service
Only thing that they take longer time to get the job done.
by owner on 05/15/2026
We appreciate your positive rating. Our goal is always to deliver five-star service, and your feedback helps us continue improving. Please feel free to contact us if you'd like to talk further about your wait time. - Thank you, Victor Sousa, General Manager, Lexus of Orlando, VSousa@penskeautomotive.com
by 2018 LEXUS NX 300 BASE/300 F SPORT Owner on 05/12/2026Verified Service
My car was overheating and was not fixed
by owner on 05/12/2026
Hello. Your feedback is important to us here at Lexus of Orlando. I would appreciate the opportunity to speak with you to address your feedback about your experience with our Service Department regarding the level of attention your vehicle received. Please email me with your preferred contact information. Thank you, Victor Sousa, General Manager, Lexus of Orlando, VSousa@penskeautomotive.com
by 2017 LEXUS IS 200T Owner on 05/01/2026Verified Service
Always positive and good vybz whenever I visit this facility.
by owner on 05/02/2026
Thanks for sharing your experience with Lexus of Orlando. We appreciate your positive feedback.
by 2020 LEXUS RX 350 BASE/350 F SPORT Owner on 04/29/2026Verified Service
Everything was done as planned and on time, the employees were friendly and helpful.
by owner on 04/30/2026
Thank you for your feedback. We're glad our team met your expectations. Lexus of Orlando appreciates your business.
by 2025 LEXUS RX 450H+ LUXURY Owner on 04/26/2026Verified Service
From the welcome, to the facilities, to my advisor to the finish it was all superior.
by owner on 04/27/2026
Thank you for recognizing the quality of our service at Lexus of Orlando. We appreciate your feedback.
by 2024 LEXUS ES 350 BASE/350 LUXURY/35 Owner on 04/26/2026Verified Service
Communication follow up was great. They are always slammed
by owner on 04/27/2026
Thanks for recognizing our communication efforts despite busy times. We appreciate your understanding. Lexus of Orlando values your feedback.
by 2023 LEXUS IS 350 F SPORT DESIGN/350 Owner on 04/25/2026Verified Service
Great customer service and they got me in and out quick
by owner on 04/25/2026
Thank you for recognizing our quick and attentive service. We appreciate your feedback at Lexus of Orlando.
by 2017 LEXUS ES 350 Owner on 04/24/2026Verified Service
courteous, appt time & finish was excellent
by owner on 04/24/2026
Thank you for recognizing our team's courtesy and punctuality. We appreciate your feedback at Lexus of Orlando.
by 2022 LEXUS IS 300 Owner on 04/22/2026Verified Service
Had to drive 2 hrs to get the service. Waited 6 hrs for alignment and balancing. Drove off auto with same issues. Called reported. Had to go back again the following week. Left my car overnight drove a loner half ways car run out off gas. Middle of I4. Calle Lexus to report it my assistant never answered the call. No one called me the next day to go get my car. Nor give me repot about it. I will never go tho Orlando lucid. Bad experience. First time taking my car. Never again
by owner on 04/23/2026
Hello. Your feedback is important to us, and I would appreciate the opportunity to speak with you about the overall experience you had with our Service Department. Would you mind emailing your preferred contact information to me? I look forward to speaking with you. Best Regards, Victor Sousa, General Manager, Lexus of Orlando, VSousa@penskeautomotive.com
by 2021 LEXUS RX 350 F SPORT Owner on 04/12/2026Verified Service
Scheduled appointment for air Bag recall a week in advance. After inspection, they only had one of two sensors in stock to complete recall. Told me i would have to come back when parts arrived. Explained to them I live over 60 miles away and was expecting to have the recall fixed that day. They solved the problem by valeting a loaner car to me all the way to Daytona. Fixed the recall in one day and valeted my car back to me. Excellent customer service!!
by owner on 04/12/2026
Thank you for sharing your experience with the airbag recall service. We appreciate your recognition of our team's efforts to accommodate your situation. Please contact Lexus of Orlando if there is anything further we can assist with.
by 2020 LEXUS RX 350 Owner on 04/12/2026Verified Service
Steven, who was our advisor was excellent!
by owner on 04/12/2026
Thank you for your feedback about our team at Lexus of Orlando. We appreciate you sharing your experience.
by Hailey I. on 04/07/2026Verified Purchase
Difficult to communicate, but I got the car! I was persistant
by owner on 04/07/2026
Thank you for sharing your experience. We appreciate your persistence in getting your car. If you have any concerns, please contact Lexus of Orlando directly.
by 2019 LEXUS RX 350 BASE/350 F SPORT Owner on 04/02/2026Verified Service
Good job. Work asked for done.
by owner on 04/02/2026
Thank you for your feedback. We appreciate your recognition of our work at Lexus of Orlando.
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Service Information
4 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Lexus of Orlando specializes in these services, in addition to many others.
Oil Change
Tire Rotation
Top Makes Serviced
Based on CARFAX Service History, Lexus of Orlando specializes in these makes, in addition to many others.
What do verified customers think about Lexus of Orlando in Orlando, FL?
Verified customers who visit Lexus of Orlando in Orlando, FL rate this business 4.5 out of 5 stars, with 28 reviews. 4 customers favorited this location.
How can I contact Lexus of Orlando in Orlando, FL?
To reach the sales team at Lexus of Orlando in Orlando, FL, call (407) 751-1260. To reach the service department, call (407) 678-5100
Does Lexus of Orlando in Orlando, FL have a service center?
Yes, Lexus of Orlando in Orlando, FL does have a service center. You can contact the service department at (407) 678-5100.
