by 2024 LEXUS NX 350H BASE/350H PREMIUM Owner on 04/19/2025Verified Service
Jamie Gantt was my Service Manager and she did an excellent job of making all the arrangements for the service provided. The computer checkout was thorough and I left as a very satisfied customer.
by 2020 LEXUS ES 350 LUXURY Shopper on 04/11/2025Verified Purchase
Wonderful experience with Julia. She took the time to go over any car features. I appreciate her patience and knowlege of the car I brought. Would recommend Lexus of Melbourne.
by 2024 LEXUS RX 350H BASE/350H PREMIUM Owner on 04/04/2025Verified Service
In and out as scheduled! It was warranty work and the dealer not only washed my car they filled it with gas to help compensate me for the inconvenience!!
by Carl J. on 04/04/2025Verified Service
I like the service I receive from Jaime Gantt. Jaime takes great care of my car and me. She is the best. Jaime is why I will buy another Lexus.
by 2022 LEXUS NX 350 Owner on 03/08/2025Verified Service
Everything from the comfortable waiting lounge to thr spotless garage was second to
None. My car was completed in a timely manner, returned cleaner than I left it. The besr part
Was our service advisor Brian. He apparently had a conversation with the mechanics assigned,and passed along things I could do to extend brake life.
by 2022 LEXUS RX 350 Shopper on 02/23/2025Verified Purchase
Julia and Peter made our transaction as smooth as can be!!! Julia Trese went above and beyond for us. She made us feel Yuly at home. She came across kind and sincere! Same with Peter who comes from Long Island NY where we can from. It's was so easy!!!
by 2022 LEXUS RX 350 F SPORT Owner on 02/20/2025Verified Service
We had a problem with our battery, and were helped immediately. Our 3 year 2 month old battery was replaced at no charge. Car was ready in a short time. Kyle did a great job. This is our 4th vehicle purchased from Lexus of Melbourne. Love Lexus of Melbourne service!
by 2017 LEXUS RX 350 BASE/350 F SPORT Owner on 02/12/2025Verified Service
I showed up at my appointment time for an oil change, waited 30 minutes before I went to ask another worker to check my car in because my service rep apparently didn't care even though he was told twice I was waiting. He never called like he was supposed to and give me an eta. I went back 3 hours later and they were still working on it! I understand things come up but he should have communicated to me.
by John M. on 01/19/2025Verified Service
We have owned six (6) Lexus vehicles over the past twenty-two years and have never experienced a breakdown other than one dead battery. This dealer removed and replaced it without charge last July.
We always use the same service advisor, Melvin Williams, who takes great care that we are always taken care of.
by 2019 LEXUS GX 460 Owner on 12/23/2024Verified Service
The servicing was fine. The communication between the service rep and I was not great. They cleaned the car inside and out; unfortunately, the rear floor mats were not reinstalled after the wash. I have been unable to resolve this situation. Not it looks like I will be out the cost of new mats.
by 2018 LEXUS ES 350 Owner on 12/13/2024Verified Service
My battery died in a Walmart parking lot near the dealership. I called and they sent a tech over to jump the car and then I drove the car to the dealership where they fixed the battery and checked all the electrical systems as part of the Certified warranty. Can't beat that.
by 2023 LEXUS ES 350 BASE/350 LUXURY/35 Shopper on 10/02/2024Verified Purchase
I submitted a request for info through a 3rd party search app and received a callback within an hour from Michael Green. Michael was a professional and made the process as painless and efficient as possible. The only downside was that I had to make two trips to Melbourne from Orlando, one to do the deal and another to pickup my car. If I need another car, I will definitely go back and talk to Michael.
by 2013 LEXUS RX 350 Owner on 09/16/2024Verified Service
I scheduled my service immediately following installation of new tires. Primary objective was four wheel alignment plus oil change. The server show advice said I did not need the line went. I like that kind of transparency. You should take your car in and ask them to check something, they're going to come back and tell you yeah you need it and this is how much. I feel like I can trust Lexus of Melbourne.
by 2012 LEXUS ES 350 Owner on 09/07/2024Verified Service
Our service manager, John Lohne, greeted us upon arrival. He provided us with a loaner while our car was being serviced. The work was done quickly and correctly. John notified us as soon as the car was ready. The process works well for customers. We will only use Lexus of Melbourne despite the fact we live 100 miles away.
by Lexus of Melbourne on 09/08/2024
Hello, we're happy you found our staff to be so supportive during your experience here at Lexus of Melbourne. It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care!
by 2021 LEXUS GX 460 PREMIUM Owner on 08/21/2024Verified Service
Jamie from the service department is very thorough and shows that she cares about her customers' needs. She was clear on what was needed during our recent service and gave us options. The service was done in a timely manner without any issues. We are so pleased we purchased our vehicle from Lexus of Melbourne for their expertise, customer service and customer care. We are looking to purchase another very soon.
by Lexus of Melbourne on 08/22/2024
Hello, we're happy you found our staff to be so supportive during your experience here at Lexus of Melbourne. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2016 LEXUS RX 350 Owner on 08/18/2024Verified Service
What I didn't appreciate was I was told my back window cylinder which squeaked could not be fixed by lubricants. I needed to spend $1,300.00 for new cylinders. I told them no. When I got home I used a spray lubricant on them and they no longer squeak. I felt they were trying to have me spend money unnecessarily.
by 2016 LEXUS RX 350 BASE/350 F SPORT Owner on 08/17/2024Verified Service
Outstanding service! I showed up without an appt due to batter issues. Lexus of Melbourne service tech "Melvin" was able to get me car serviced with a minimal wait time on my part, replaced my battery, and was also able to reduce the price of the the new battery after he discovers the old battery was not fully depreciated, so my replacement battery was replaced at a discounted price. Great service!!!
by Lexus of Melbourne on 08/19/2024
Hello, we're happy you found our staff to be so supportive during your experience here at Lexus of Melbourne. It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care!
by 2021 LEXUS NX 300 BASE/300 LUXURY/30 Owner on 08/11/2024Verified Service
The people there are super nice and trying but there are some places in my dash that rattle and they cannot get rid of it. It is driving me nuts!!!
You cannot beat their hospitality and ability to give you a loaner that is a very nice car but I just want this rattle to go away!
by 2022 LEXUS NX 350 Owner on 06/19/2024Verified Service
They did a great job and the man who handled my work was excellent, pleasant, knowledgeable and efficient on getting me in and out quickly. I live in orlando and drive the extra miles to buy and get my car serviced from melbourne because of their prompt and efficient service.
by Lexus of Melbourne on 06/20/2024
Hi, thank you so much for your feedback about Lexus of Melbourne! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! We are always more than happy to assist you if anything else comes up. Take care!
by 2018 JAGUAR F-PACE S Owner on 06/13/2024Verified Service
This was by far my worst experience at a dealership ever. From scheduling the oil change (told I need to give them a weeks notice then being questioned why I was even getting it changed) to picking it up with a cracked windshield then told "just call my insurance" and to top it off, my CD was taken out of my car. Not a huge deal although theft is just ridiculous at any level but just add it to the list of reasons to never return.
