by 2013 LEXUS RX 350 Owner on 04/09/2023Verified Service
My service advisor, James always provides the outstanding service. I am very please with his service and will definitely recommend to all my friends and co workers to come to this dealer for service.
by 2021 LEXUS ES 300H LUXURY Owner on 03/19/2023Verified Service
Excellent, efficient, and friendly service!
Courteous staff, and professional and personable representatives!
by 2021 LEXUS UX 250H Owner on 03/19/2023Verified Service
Phat Lam is a good consultant. He explained all the details when my car need service. Which of the service my car need. He is very details and very flexible for appointment.
by 2015 LEXUS RX 350 BASE/350 F-SPORT Owner on 02/24/2023Verified Service
I got a loaned vehicle during the repair. I didn't need to wait at the shop. It provided a nice service!!!
by 2014 LEXUS RX 350 BASE/350 F-SPORT Owner on 02/22/2023Verified Service
Service done was not to the standard of Lexus. They said my battery was dead and next day AAA said that is fine. Did not wash my car. Left the batter cover in the hood are not properly installed.
by 2017 LEXUS NX 200T BASE/200T F-SPORT Owner on 02/11/2023Verified Service
James did well on my car service but the staff on thier maintenance cleaning was rushed. They didn't vacuum my car and I have to wait again for them to do it.
by 2016 LEXUS RC 350 Owner on 02/09/2023Verified Service
I truly appreciate Christina due diligence in addressing the squeak in my breaks and for the technician who worked on my vehicle. The noise is gone and driving my vehicle is so much more enjoyable. Great care from all the staff at Lexus of Fremont
by 2007 LEXUS IS350 Owner on 02/09/2023Verified Service
Lexus in Fremont is fantastic! The service manager, Monte, is great and my advisor Christina is equally outstanding in her job. Thank you guys for always making my service appointments an enjoyable experience!
by 2017 LEXUS ES 350 Owner on 02/03/2023Verified Service
Excellence services. The advisor's name: VENER was very friendly, courteous and helpful. Highly recommended this dealership service department.
by 2021 LEXUS NX 300 BASE/300 LUXURY/30 Owner on 01/27/2023Verified Service
Always very good service every visit one tire was low and the car needed an oil change every thing was taken car of by Yvonne
by 2014 LEXUS RX 350 Owner on 01/20/2023Verified Service
Great service! James Luong was very transparent with costs and what needed to be done. No pressure and gave the type of service that makes me feel confident in the type of service I received.
by 2008 LEXUS RX 400 HYBRID Owner on 01/20/2023Verified Service
All services were discussed and provided in a timely fashion. A loaner was provided while a part for the car was ordered. The customer was notified of changes in cost as necessary. Communication was clear and ability to ask questions was encouraged.
by 2017 LEXUS RC 350 Owner on 01/14/2023Verified Service
Appointment went smoothly and I appreciate Yvonne for helping me take care of a large mark on my car along with other services that were performed!
by 2020 LEXUS ES 300H BASE/300H LUXURY/ Owner on 01/06/2023Verified Service
I have really good experience at this shop. very friendly, well managed, customer caring and knowledgeable people.
by 2019 LEXUS RX 450H BASE/450H F-SPORT Owner on 12/29/2022Verified Service
I am satisfied with the work that they did on my car. Of course my appointment was for regular check up.
by 2018 LEXUS ES 350 Owner on 12/18/2022Verified Service
Very bad leak from the oil filter after servicing. Dealership sent a tech to the residence to change the filter and add oil.
by 2013 LEXUS RX 350 Owner on 12/14/2022Verified Service
Good service people and very honest
However, the wash service was not so great
and no loaners available
by 2015 LEXUS NX 300H Owner on 12/10/2022Verified Service
I have been a repeat customer at Lexus of Fremont (Magnussen) for many years. They do a great job and customer treatment is great.
by 2016 LEXUS NX 200T BASE/200T F-SPORT Owner on 12/02/2022Verified Service
Always great service at Lexus of Fremont. I received a loaner car, for this longer maintenance service which was very helpful. Car was done in timely manner, and staff - especially Scott Howell - provided good, friendly service.
by 2016 LEXUS IS 200T Owner on 11/17/2022Verified Service
My last covered service was bad. Only changed the oil and skipped all other maintenance as stated on the manual and told me the only the oil change was covered.
