by 2017 LEXUS RX 350 BASE/350 F SPORT Owner on 01/15/2026Verified Service
I was satisfied with my service. My consultant is very courteous so were the two African American attendants
by Lexus of Brooklyn on 01/16/2026
It was our pleasure to assist you with your vehicle's servicing needs. Thank you for choosing Lexus of Brooklyn!
by 2024 LEXUS RX 350H BASE/350H PREMIUM Owner on 01/11/2026Verified Service
Beautiful new facility. Always a great experience when I bring my RX in for service..
Pleasant caring staff
by Lexus of Brooklyn on 01/12/2026
We always enjoy assisting you with servicing your Lexus RX, and wish you continued luck driving it on the road!
by 2014 LEXUS LS 460 Owner on 01/01/2026Verified Service
Great overall customer service experience from entering facility to departure. Please keep up the good work.
by Lexus of Brooklyn on 01/02/2026
It was such a pleasure to help you with your vehicle's service. Happy New Year!
by 2025 LEXUS NX 250 PREMIUM Owner on 12/14/2025Verified Service
I just did a 10000 in March of 2025 and it's December and I have to go in again and the communication is just not what should be given when ppl are paying money on time for there leases
by Renni George (Service Director) on 12/15/2025
Good morning, I am sorry for your dissatisfaction, and I apologize for your concerns. We take great pride in the quality of customer service we provide to our guests, and I will be speaking with my team to understand what went wrong during your appointment. We will be making any appropriate changes, but please feel free to contact me at (718) 680-2200 if you would like to discuss anything further.
by 2025 LEXUS RZ 450E Owner on 11/29/2025Verified Service
Well, this is my first experience with Lexus. I
Everything went well people was nice. I was well receiving.
by Lexus of Brooklyn on 12/01/2025
Welcome to the Lexus family! We enjoyed helping you, and we look forward to seeing you at your vehicle's next service appointment.
by 2005 LEXUS GX 470 Owner on 11/23/2025Verified Service
We're very pleased about everything , Neil, in particular, was very helpful with everything, especially keeping us informed on how things are progressing with our vehicle , I must say everyone was great
No complaints whatsoever..
by Neil Garoogian on 11/24/2025
Good morning, I appreciate you for posting your 5-star rating. It was my pleasure to assist you with your vehicle's service, and I wish you all the best on the road! If you should require further help with anything vehicle related, please feel free to contact me at, (855) 244-8141.
by 2019 LEXUS RX 350 BASE/350 F SPORT Owner on 11/23/2025Verified Service
Staffs were very helpful and professional. I didn't like the fact that I was waiting for almost three hours for the car to be serviced!
by Lexus of Brooklyn on 11/24/2025
Good morning, thank you for providing your 5-star rating. We were pleased to assist you with your vehicle's service. It is unfortunate, however, to read that you experienced a longer than expected wait time. I will be speaking with my team regarding this, and we will be making any appropriate changes. Please feel free to contact me at (855) 244-8141 if you would like to discuss anything further. Renni George, Service Director, Lexus of Brooklyn.
by 2017 LEXUS IS 300 Owner on 11/20/2025Verified Service
certified Lexus mechanic working on your car is the best way to go. Good work isn't cheap & cheap work isn't good. Bay Ridge Lexus does a great job maintaining your vehicle in peak condition.
by Lexus of Brooklyn on 11/21/2025
We appreciate your wonderful feedback. Thank you for your 5-star rating!
by 2013 LEXUS ES 350 Owner on 11/16/2025Verified Service
The representative who assisted me made sure that I understood what needed to be done and that the work was done as quickly and effectively as possible.
by Lexus of Brooklyn on 11/17/2025
We appreciate your kind feedback. Thank you for choosing Lexus of Brooklyn for your vehicle's service!
by 2016 LEXUS ES 350 Owner on 11/08/2025Verified Service
Neill is the Best ! He kept me informed every step of the way regarding the Service being Performed. I wouldn't deal with anyone else or any other Lexus Dealers !
Edward Risdell
by Neil Garoogian on 11/10/2025
Good morning Mr. Risdell, I appreciate you for posting your 5-star rating, and kind feedback on CarFax.com. It was my pleasure to assist you with your vehicle's service, and I wish you all the best with car! If you should require further help with anything vehicle related, please feel free to contact me at, (855) 244-8141. Neil Garoogian, Lexus of Brooklyn.
by 2021 LEXUS GX 460 PREMIUM Owner on 11/04/2025Verified Service
I didn't like that they wanted me to leave my car for almost half a day to get my battery replaced so I had to purchase one out of pocket
by Renni George on 11/04/2025
Thank you for your 4-star rating. It is unfortunate, however, that the waiting time needed for us to replace your battery did not work well for you. We will be using your feedback to help us improve ourselves for the future, but please feel free to contact us at (718) 680-2200 if you should require further help.
by 2006 LEXUS IS350 Owner on 10/24/2025Verified Service
I was disappointed that my car service wasn't completed in one day/. I liked the fact that my service provider was on top of it and informed me the the reason s why.
by Lexus of Brooklyn on 10/27/2025
Good morning, thank you for choosing Lexus of Brooklyn for your vehicle's service. I understand your displeasure regarding the extra time that was needed, but I am happy that you were ultimately satisfied. Please feel free to contact us at (718) 680-2200 if you should require further help. Renni George, Service Director, Lexus of Brooklyn.
by 2022 LEXUS RX 450H Owner on 10/24/2025Verified Service
Didn't wait too long to pick up my car, I got good experience on my service . The price for oil change I got very good promo from the Lexus.
by Lexus of Brooklyn on 10/27/2025
We are happy that you were satisfied with your experience, and that you took advantage of our oil change promo. It was our pleasure to assist you with your vehicle's servicing needs!
by Polymnia M. on 10/15/2025Verified Service
This is the best Lexus dealer. Thanks so much for Wilson in service, his lead mechanic Amesh, and Alex R. in sales. These employees are the standard behind Lexus ingenuity.
by Lexus of Brooklyn on 10/15/2025
Good morning, I would like to thank you for taking the time to provide your kind feedback on CarFax.com. It was our pleasure to have assisted you with your vehicle's service, and we all wish you continued luck with your car! If you should require further help with your car, please feel free to contact me at, (855) 244-8141. Wilson Rolon, Lexus of Brooklyn.
by 2012 LEXUS IS 250 Owner on 10/14/2025Verified Service
I initially had a disappointing experience with Roland, but decided to come back and was paired with Neil. He was fantastic. He explained everything, is thorough, and nice.
Thank you
by Lexus of Brooklyn on 10/15/2025
Good morning, I appreciate you for posting your 5-star rating, and kind feedback on CarFax.com. It was my pleasure to assist you with your vehicle's service. I am happy that you were ultimately satisfied with your experience, and I wish you all the best with car! If you should require further help with anything vehicle related, please feel free to contact me at, (855) 244-8141. Neil Garoogian, Lexus of Brooklyn.
by 2023 LEXUS ES 300H BASE/300H LUXURY/ Owner on 10/13/2025Verified Service
What I liked about my experience was the video they provided to actually show what issues they came across which was not included in the service package I was there for. It gave me the option to accept or decline.
by Lexus of Brooklyn on 10/13/2025
We are thrilled to learn that you were satisfied with our video breakdown of the service your vehicle required. Thank you for choosing Lexus of Brooklyn!
by 2020 LEXUS RX 350 Owner on 10/12/2025Verified Service
working with jackie was a pleasure
she kept me updated as the car was being fixed
the loaner car was excellent
by Lexus of Brooklyn on 10/13/2025
Good morning, I would like to thank you for providing your thoughtful feedback on CarFax.com. I am happy to read that you were satisfied with your experience, and I wish you all the best with your car! If you should require further help with anything vehicle related, please feel free to contact me at (855) 244-8141. Jackie Murphy, Lexus of Brooklyn.
by 2024 LEXUS ES 350 BASE/350 LUXURY/35 Owner on 10/11/2025Verified Service
All staff was courteous professional and knowledgeable.
Everything that was being done to the car was explained both in writing and verbally
by Lexus of Brooklyn on 10/13/2025
We appreciate your kind remarks. It was our pleasure to assist you with your vehicle's servicing needs!
by 2024 LEXUS RX 350 BASE/350 PREMIUM/3 Owner on 10/10/2025Verified Service
Great experience,very fast service, very satisfied with everything.Didn't have to leave the car till the next day,the service was completed in 35 minutes.
by Lexus of Brooklyn on 10/10/2025
Good morning, thank you for providing your kind remarks on CarFax.com. It was our pleasure to assist you with your vehicle's service, and we are happy that you were satisfied with your recent experience! Please feel free to contact me at (855) 244-8141 if you should require further help with your car. Renni George, Service Director, Lexus of Brooklyn.
by Naga A. on 10/06/2025Verified Service
Wilson is a great service advisor. He regularly updates me and gives great advice. Always a pleasure to work with.
by Lexus of Brooklyn on 10/07/2025
Good morning, I would like to thank you for taking the time to provide your kind feedback on CarFax.com. It was my pleasure to have assisted you with your vehicle's servicing needs, and we all wish you continued luck with your car! If you should require further help with anything vehicle related, please feel free to contact me at, (855) 244-8141. Wilson Rolon, Lexus of Brooklyn.
