by 2019 LEXUS ES 300H Owner on 03/20/2026Verified Service
Service very professional and I like use of video by technician as car check is done. The only negative was when I was told the car was ready and got there I had to wait 15 minutes to see the person handling my ticket because he was helping another cusotmer.
by 2006 LEXUS IS 250 Owner on 03/17/2026Verified Service
I brought my 2006 IS250 in for a standard oil change service and learned that I had skipped a pretty significant maintenance schedule item for a belt that was 10,000+ miles overdue and they were able to get it added and completed same day while also providing me with an unexpected loaner. Great service from my service advisor, Griffen Allen.
by 2026 LEXUS RZ 450E BASE/450E PREMIUM Owner on 02/19/2026Verified Service
new vehicle accessories, Everything was explained before scheduled date.
Upon arrival, paperwork was completed with loaner vehicle included.
scheduled for two days, work was completed within this time frame.
Pickup of new vehicle was flawless with all paperwork,
by 2015 LEXUS RX 350 BASE/350 F SPORT Owner on 02/17/2026Verified Service
Spent $3000 on replacing spark plugs, tire rotation, differential fluid and transfer case fluid replacement and a alignment. I found this price very high for not much. The tire rotation and spark plugs were the only things which were part of the 120K maintenance package. Everything else was extra. I found this to be overly expensive. I will be taking my car to a different place from now on.
by 2024 LEXUS GX 550 PREMIUM/PREMIUM+/5 Owner on 02/01/2026Verified Service
This dealership has a bad habit of not communicating with their customers. Be it from buying a brand new vehicle(sales) to completing just a routine maintenance (service department). What is suppose to take a day to service, ends up being 4-5 with no communication whatsoever. You can do better than that.
by Jay E. on 01/26/2026Verified Service
I know that I can trust Lexus to do the needed work in the very best manner to ensure I keep my 2013 ES 350 running in top form. I know you are more expensive than taking my car to a small shop, but I trust Alan Jensen completely to tell me what I really need, and what it will cost.
by 2024 LEXUS LX 600 BASE/600 PREMIUM/6 Owner on 01/25/2026Verified Service
Charged for tire pressure sensor synchronization on winter tires-mounted on separate rims ~288$. This is usually done for free at Les Schwab but specific Codes for computer not released yet. I've actually done it with the technician at Les Schwab for other cars~it takes 10 minutes.
by 2008 LEXUS RX 400 HYBRID Owner on 01/24/2026Verified Service
I was fully prepared to wait at the service station all day, but they were kind enough to give me a loaner car for my many activities and getting around. Even letting me keep it overnight when the service ran long.
They also adjusted my overall pricing due to having the service completed early. A friendly, well done effort.
by 2017 LEXUS RX 450H BASE/450H F SPORT Owner on 01/13/2026Verified Service
Gene was an excellent representative. He kept me informed and assured that the work was done timely. I like the videos from the shop very much; they help me understand the work. I also like knowing the name of the responsible person in the shop. I use the shuttle to Bellevue Square so that I can get errands done downtown while the work is being done.
by 2025 LEXUS RX 350H BASE/350H PREMIUM Shopper on 12/07/2025Verified Purchase
I had a very positive car-buying experience at Lexus of Bellevue. My salesperson, Dava Hara, and his team were excellentprofessional, helpful, and easy to work with. The entire buying process was smooth from start to finish. As a bonus, they also offer free car washes for as long as you own the car, which is a great touch. Highly recommended.
by 2018 LEXUS ES 350 Owner on 11/25/2025Verified Service
The customer service representative (James) was excellent. He was very friendly and he did a great job checking in my vehicle. He also was able to provide me with round trip transportation to and from my job. He kept me informed with my vehicle's progress while the technicians were performing vehicle maintenance. Overall it was a great experience.
by Tom P. on 11/20/2025Verified Service
the service was complete and thorough, and the problem - a crack in the windshield - was fixed. the only hiccup was it took several days before it was ready, but they gave me a loaner car to use while they worked on the car. overall both sales and service were very attentive, amiable and competent.
by 2008 LEXUS GX 470 Owner on 11/14/2025Verified Service
The rep was great to work with and very helpful.
I think you should bring the free coffee station back. When we're on the fence of whether to get the work done at your Lexus service center or at another dealership, we say but Lexus has free coffee. That's a differentiator and worth the price to retain clients.
by Mike B. on 10/25/2025Verified Purchase
I had a great experience at Lexus Bellevue. The staff was friendly, the lounge was comfortable, and sales person (Patrick) provided exceptional servicehelpful, genuine, and went above and beyond. Pricing was fair and transparent, making the entire purchase smooth and stress-free
by 2013 LEXUS GX 460 Owner on 09/24/2025Verified Service
I don't like the service guy. He just added a bunch of none necessary stuffs made the cost high like crazy. I had to finally choose what I wanted for my service. I also mentioned about the pumper that came off from the last service that lexus replaced my pumper annd I had to use super glue to hold it up and I think it is still under guarantee but he didn't try to help schedule it for refix.
by 2008 LEXUS RX 400 HYBRID Owner on 09/07/2025Verified Service
We have had the same excellent service representative for 20 years and four Lexus vehicles. The new video review of the recent service of our Lexus RX 400h was a welcomed innovation to understand the details of the condition of the vehicle and the service process.
by Safavian S. on 09/01/2025Verified Service
Positive Feedback: I appreciated the prompt and timely service. It was reassuring to receive updates and responses without delay.
Constructive Feedback: However, I was disappointed by the excessive wait time required to speak with a technology technician. Streamlining this process or improving technician availability would greatly enhance the overall customer experience.
by 2022 LEXUS NX 350H Owner on 08/11/2025Verified Service
Excellent service from the booking where we discussed requirements & the availability of a loaner vehicle to the check in which was very quick and easy. Our service person kept us informed during the day as the service was not to be completed til following day. Thank you Lexus !
by 2025 LEXUS RX 450H+ LUXURY Owner on 08/10/2025Verified Service
The Service Department was ready for me when I arrived for my service appointment and was courteous and professional. The six month service was complimentary, but I expected them to "upsell" me on a bunch of other stuff I didn't want or need, but they didn't. I waited for the car since it only too about 1.5 hours to complete the service. Nice place to hang out.
by 2019 LEXUS RX 450H BASE/450H F SPORT Owner on 08/02/2025Verified Service
I was extremely pleased with Sam Pacheco's customer service. He answered my questions and dealt with my concerns to put me at ease. He escorted me to the loaner can and made sure I was comfortable with the features--it was a bit different than my car.
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Service Information
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Top Services Performed
Based on CARFAX Service History, Lexus of Bellevue specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Lexus of Bellevue specializes in these makes, in addition to many others.
Acura
Honda
Lexus
Subaru
Toyota
Shop Amenities
Business Center
Complimentary Drinks
Free Car Wash
Free Wi-Fi
About Us
Our commitment to you is a clear and transparent process, while maintaining a single point of contact during your repair. We will deliver the highest level of service to create a seamless experience. Your time and the condition of your vehicle is our...
What do verified customers think about Lexus of Bellevue in Bellevue, WA?
Verified customers who visit Lexus of Bellevue in Bellevue, WA rate this business 4.6 out of 5 stars, with 1,074 reviews. 15,215 customers favorited this location.
How can I contact Lexus of Bellevue in Bellevue, WA?
To reach the sales team at Lexus of Bellevue in Bellevue, WA, call (425) 455-4439. To reach the service department, call (425) 223-4178
How can I schedule a service appointment with Lexus of Bellevue in Bellevue, WA?
