Expensive. Waited too many hours I assume they didn't want to tell me
They somehow smashed the back bumper of my car.
Yes they fixed it but poor communication. I called many times only to leave messages. Was charged for some services they were supposed to take care of. Yes they refunded after calls (which I got no answer) and a lot of stress on my part.
by 2026 LEXUS RX 350 BASE/350 PREMIUM/3 Owner on 10/17/2026Verified Service
I was unable to bring my new car for the special coating to the exterior of the car because my husband is in the hospital due to a heart attack and double bypass. Someone from your company picked and delivered the car back after the service was performed.
Thank you!
by 2021 LEXUS RX 350 F SPORT Owner on 09/27/2026Verified Service
R. Campbell is a great service advisor. Everytime I call her for an appointment, she response in a timely manner with a schedule that works for me. She is always professional and pleasant. The mechanics has always done a great job in providing quality service. Thanks to the service team for great customer service.
by 2018 LEXUS LS 500 Owner on 09/01/2026Verified Service
I went to this dealership frustrated, but left a very happy man. Thanks to the attention of the Service Director, DeAngelo and Ty. They listened to my complaints and promised to take care of things. It was done perfectly. I really appreciated both of them.
by 2022 LEXUS RX 350 Owner on 08/10/2026Verified Service
I'm still waiting for a call from the manager regarding a repair. My car is only 4 years old and currently has no working charging ports. I'm told this repair is not covered in spite of my purchase of an extended warranty. My entire experience with Lexus has not been the luxury experience I was sold.
by 2010 LEXUS HS250H Owner on 07/21/2026Verified Service
Service was pleasant and professional, but service-advisor responsiveness was very poor, he being unreachable directly and not returning calls until end of day. Having a robot answer the phone for service was also insulting. This experience was far below the standard I had been used to.
by 2015 LEXUS ES 350 Owner on 06/08/2026Verified Service
My service rep Regina is always outstanding. My concern is when I checked out the reception with the blonde hair had no conversation this is why I don't no her name. Her customer service was awful it was this is want you owe
Nothing about your service just general conversation. I felt bad the injust that she gave me was disrespectful
by 2016 LEXUS RX 350 BASE/350 F SPORT Owner on 05/21/2026Verified Service
I asked for the complimentary car cleaning. The car was returned like someone sprayed water on the body and cleaned the floor mats.
Also, don't buy their service package for the extra (couple thousands). It's only 5 oil changes, nothing else included (no tire rotations, nothing) and can only be performed at this location
by 2017 LEXUS ES 350 Owner on 05/15/2026Verified Service
The agent tried to rip me off when I just tried to have bottom panel reattached by giving me a list of repair for ~$9000!!! I got a 5 star auto service recheck the service she recommended and was told none of that was necessary and some of that was not due till later!! I like my regular agent in this dealership but not this substitute! Don't ever deal with her!
by 2015 LEXUS ES 350 Owner on 05/04/2026Verified Service
My 2015 ES350 was thoroughly inspected during this visit (165,000 miles). I was advised of a few additional repairs which were recommended. I received pictures of each component which required replacement and itemized costs for each repair. The service was completed in a timely manner and my car was washed and ready for pick-up on time.
by 2026 LEXUS NX 350 PREMIUM Owner on 04/27/2026Verified Service
Communication was poor . My car was left with you for a week and no communication and nothing done. When returned eventually was brought very dirty with a cigarette lighter in my car and half a can of drink left in the car like a dumpstar.
I wasn't pleased with the attendance at all
by 2025 LEXUS RX 350 BASE/350 PREMIUM/3 Owner on 04/11/2026Verified Service
The service representative met me as soon as I pulled into the service area. My vehicle was checked in immediately. I then met with my service manager,Regina, who went over everything with me and in firmed me of my wait time. The process went smoothly. Everyone was friendly and professional.
by 2023 LEXUS RX 350H BASE/350H PREMIUM Owner on 01/27/2026Verified Service
The vehicle was brought in for a warranty-covered repair and was returned with multiple paint chips on both the front and rear passenger-side doors. Despite several weeks having passed since the issue was identified, no resolution has been provided yet.
by 2024 LEXUS UX 250H PREMIUM/250H F SP Owner on 01/23/2026Verified Service
Jessell kept me updated, staff were friendly. Got the car washed! Nice options for drinks and snacks.
The actual service was good. They were very busy, maybe don't schedule so many at 1 time, especially for those waiting. My car didn't get serviced for almost an hour after getting there.
by 2025 LEXUS NX 350H BASE/350H PREMIUM Owner on 01/02/2026Verified Service
It is always a joy to get my car serviced. I'm never hit with anything unexpected and the staff is so friendly and expeditious I can't imaging using another dealership after sharing the last 10 years with Len Stoler. Truly a class act in service and sales! I'm here for life!
by 2014 LEXUS RX 350 BASE/350 F SPORT Owner on 11/10/2026Verified Service
Overall, I had a good experience with the staff, but there are so many new employees, including the service manager, and they were not knowledgeable on how to work with warranties, but the owner stepped in and taught them how
by 2019 LEXUS ES 350 Owner on 11/06/2026Verified Service
My experience at Len Stoler is always amazing. They've always treated me as a valued customer with respect and professionalism.
by 2017 LEXUS RX 350 BASE/350 F SPORT Owner on 11/05/2026Verified Service
The service was attentive and informative. I highly recommend him to anyone. The service done in efficient time.
by 2022 RAM 1500 BIG HORN/LONE STAR Owner on 10/30/2026Verified Service
all went well. New tires installed and new running boards installed and scratches buffed out. very pleased with the service my Ram received.
by 2023 LEXUS UX 250H PREMIUM/250H F SP Owner on 10/03/2026Verified Service
n/a everything went well. Great customer service technicians were knowledgeable and provided detailed explanations of what was done and recommendations
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Top Services Performed
Based on CARFAX Service History, Len Stoler Lexus specializes in these services, in addition to many others.
Auto Maintenance
Oil Change
Top Makes Serviced
Based on CARFAX Service History, Len Stoler Lexus specializes in these makes, in addition to many others.
What do verified customers think about Len Stoler Lexus in Owings Mills, MD?
Verified customers who visit Len Stoler Lexus in Owings Mills, MD rate this business 4.6 out of 5 stars, with 845 reviews. 7,457 customers favorited this location.
How can I contact Len Stoler Lexus in Owings Mills, MD?
To reach the sales team at Len Stoler Lexus in Owings Mills, MD, call (888) 306-7190. To reach the service department, call (410) 252-8830
How can I schedule a service appointment with Len Stoler Lexus in Owings Mills, MD?
