by 2023 TOYOTA RAV4 PRIME XSE Owner on 09/18/2025Verified Service
Wouldn't honor Toyota care plus, made us look up what is suppose to be included, wouldn't check to see what service needs to be done at this appointment. Ended up calling Toyota brand engagement before they realize they need to do the service we paid for. Staff was rude and inattentive. Missing lug nuts after service and had to come back to get them replaced. Wasted more time, took time off work. Wouldn't buy a car from them and Wouldn't recommend getting serviced here.
by Larry H. Miller Toyota Murray on 09/18/2025
Thank you for sharing your feedback. I am very sorry for the frustration you experienced during your recent service visit. The concerns you described regarding ToyotaCare Plus coverage, communication about required services, and the issue with the missing lug nuts are unacceptable and far below the standard we strive to provide. I would like the opportunity to personally review the details of your visit, ensure any remaining concerns are fully addressed, and prevent a repeat of this experience. Please contact our Service Director, Levi Johnson, at 801-264-3800 or by email at levi.johnson@lhmauto.com, or you may also reach me directly at stephen.berger@lhmauto.com. Your feedback is important to us, and we appreciate the chance to regain your confidence. Sincerely, Stephen Berger General Manager Larry H. Miller Toyota Murray
by 2025 TOYOTA LAND CRUISER BASE/1958 Shopper on 09/16/2025Verified Purchase
Excellent Employees and service
by Larry H. Miller Toyota Murray on 09/16/2025
:-) Wow! Thank you for rating us so many stars!
by 2015 TOYOTA CAMRY XSE/XLE Owner on 09/15/2025Verified Service
great, fast. just what I wanted
by Larry H. Miller Toyota Murray on 09/16/2025
Hi 2015 TOYOTA CAMRY XSE/XLE Owner, thanks so much for rating us so high! Be safe on the road!
by 2012 TOYOTA PRIUS PLUG-IN/HYBR/ADVNCD Owner on 09/12/2025Verified Service
LHM Toyota always does a great job!
by Larry H. Miller Toyota Murray on 09/13/2025
Hello, we are happy to see that your customer experience was a positive one! The team here is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!
by Brent H H. on 09/10/2025Verified Service
I liked the Salesman, Preston
by Larry H. Miller Toyota Murray on 09/10/2025
Hello Brent H H., thank you for the high rating! Our team works tirelessly to provide excellent customer service.
by Maria V. on 09/09/2025Verified Service
Blah blah blah blah blah blah blah
by Larry H. Miller Toyota Murray on 09/09/2025
I'm sorry to see this rating and that we didn't meet your expectations. We'd really like to understand what happened and have the opportunity to make it right. Please feel free to reach out to Levi Johnson, our Service Director, at 801-264-3800 or by email at levi.johnson@lhmauto.com. You can also contact me directly at stephen.berger@lhmauto.com. We'll personally review your experience and work toward resolving any concerns. Thank you for giving us the chance to improve.
by 2022 TOYOTA TACOMA ACCESS CAB/SR/SR5/ Owner on 09/05/2025Verified Service
Removed 1 star due to bank loan enrollment process not working. Even after 50 attempts.
by Larry H. Miller Toyota Murray on 09/06/2025
2022 TOYOTA TACOMA ACCESS CAB/SR/SR5/ Owner, your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
by 2017 TOYOTA TUNDRA CREWMAX 1794/PLATN Owner on 09/05/2025Verified Service
Great people to work with. Enjoyed the experience
by Larry H. Miller Toyota Murray on 09/05/2025
Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
by 2010 TOYOTA TUNDRA CREWMAX LIMITED Owner on 09/02/2025Verified Service
The oil change was faster than usual. The mileage was incorrect on my invoice.
by Larry H. Miller Toyota Murray on 09/03/2025
Thanks for the great rating! We are always happy to help!
by 2021 TOYOTA COROLLA LE Owner on 09/02/2025Verified Service
The service in Larry Miller Toyota is excellent.
by Larry H. Miller Toyota Murray on 09/02/2025
Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
by 2017 TOYOTA HIGHLANDER LE/LE PLUS Owner on 08/29/2025Verified Service
I went in for a standard oil change. I didn't need a car wash or tire rotation. I had an appointment and was on time. I specifically mentioned I need the car as soon as possible, hopefully less than an hour.
I patiently waited for 2 full hours. I sought out the service manager, Dave, and asked when I was going to get my car back. We walked around to the service guys and to the guy I dropped the car with. He was just sitting there shooting the sh#t with another employee. My car paperwork was sitting on his desk done! I ask "when was I going to be notified? I have a wife at home with stage 4 cancer that needs me!" Dave's response was nothing but weak excuses. "We're really busy making phone calls. They really push us to put through x volume " I asked "since when is your phone business more important than a customer waiting?" More excuses. He did apologize and offered to detail my wife's car to make it up to me. He said he has my name and number and will be in touch within the next day or two. I agreed knowing it likely wouldn't happen. Well, it's been nearly two weeks now and no phone call. Surprise surprise!
I sorely miss the days when this dealership was run by the Larry Miller family.
by Larry H. Miller Toyota Murray on 09/01/2025
Thank you for sharing your experience with us. I want to sincerely apologize for the frustration and disappointment you went through during what should have been a simple oil change. Waiting two hours without communicationespecially after clearly expressing your need for timely serviceis unacceptable. I am also deeply sorry that our follow-up promise was not kept. I do want to clarify one point you mentioned: while our dealership has changed ownership, the majority of our team, including many of the employees you interacted with, have been in place for yearslong before the transition. The treatment you described does not reflect the ownership change, but it does reflect that we as a team need to do better in living up to the standards you rightfully expect. We are addressing your feedback directly with our staff to improve communication, accountability, and responsiveness. We owe you better, and I'd like the opportunity to speak with you personally to make this right. Please contact Levi Johnson, our Service Director, at 801-264-3800 or levi.johnson@lhmauto.com, or reach out to me directly at stephen.berger@lhmauto.com. We value your loyalty over the years and are committed to regaining your trust. Stephen Berger, General Manager
by 2003 TOYOTA TACOMA XTRACAB Owner on 08/28/2025Verified Service
The first guy sent me a text message telling me that I could text him. I sent him several messages, which he never responded to, so I couldn't find out what was going on with my truck. Also, for some aggravating reason, someone went through the console and the glove box in my truck, making a mess of everything in them. There was no reason for that to begin with. That infuriated me. The people there kept me in the dark about my truck. Doubt I will return.
by Larry H. Miller Toyota Murray on 08/29/2025
Thank you for sharing your feedback. I want to sincerely apologize for the lack of communication and for the frustration caused during your recent visit. That is not the level of care or service we strive to provide. I would like the opportunity to speak with you directly, understand more about what happened, and work toward making this right. Please feel free to reach out to Levi Johnson, our Service Director, at 801-264-3800 or levi.johnson@lhmauto.com, or to me directly at stephen.berger@lhmauto.com. Your trust is very important to us, and I hope we can earn another chance to serve you better in the future. Stephen Berger General Manager Larry H. Miller Toyota Murray
by 2023 TOYOTA 4RUNNER SE/SR5 PREMIUM/LI Owner on 08/26/2025Verified Service
Tires were not rotated properly and were low and not aired up.
by Larry H. Miller Toyota Murray on 08/27/2025
Thank you for bringing this to our attention. I'm very sorry to hear that your tires were not rotated and aired up properly during your recent visit. That is a basic service we should get right every time, and I understand how frustrating and concerning this must have been. We'd like the opportunity to inspect your vehicle at no charge and make this right immediately. Please reach out to our Service Director, Levi Johnson, at 801-264-3800 or levi.johnson@lhmauto.com, or contact me directly at stephen.berger@lhmauto.com so we can ensure this is corrected and that your vehicle is safe and properly serviced. Stephen Berger General Manager Larry H. Miller Toyota Murray
by 2017 TOYOTA YARIS IA Owner on 08/24/2025Verified Service
The first service advisor who helped my daughter was trying to push service on her she didn't need. He then changed what I had requested on the online appointment setting. When she called me and I got on the phone and started questioning the guy then a new service advisor came up and answered my questions and didn't push unneeded service on her. I think it was Cody but not sure. I only gave it a four star rating because of the initial experience. Everything after that was great. I hope this was just a one off and she wont have that experience again.
by Larry H. Miller Toyota Murray on 08/25/2025
Thanks for the great rating! We are always happy to help!
by 2008 TOYOTA CAMRY LE/XLE/SE Owner on 08/24/2025Verified Service
Service was efficient. They didn't reset my service reminder, requiring another trip. Good thing I actually had to go back in for some other service items and didn't have to make a trip just for the service reminder. Their amenities in the waiting room are VERY minimal. I had a cup of tea, no sugar, no creamer for the guy who was looking for it for his coffee, no snacks. They need to upgrade their customer experience. Ken Garff Honda where I went to service my previous car was MUCH more user friendly.
by Larry H. Miller Toyota Murray on 08/25/2025
Hello 2008 TOYOTA CAMRY LE/XLE/SE Owner, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
by 2021 TOYOTA TACOMA DBL CAB/SR/SR5/TRD Owner on 08/24/2025Verified Service
It was a very looooooooong wait. 4 hours, which likely should have been no more than 2. Oh well.
by 2024 TOYOTA TACOMA DOUBLE CAB/SR5/TRD Owner on 08/23/2025Verified Service
It actually took less than an hour for a warranty oil change.
by Larry H. Miller Toyota Murray on 08/23/2025
Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
by 2019 TOYOTA AVALON XLE/XSE/LIMITED Owner on 08/23/2025Verified Service
Great communication and efficient service completed by the predicted time.
by Larry H. Miller Toyota Murray on 08/23/2025
Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
by 2022 TOYOTA COROLLA CROSS LE Owner on 08/21/2025Verified Service
I arrived at the dealership at 2:55 PM for my 3:00 PM oil change appointment. I wasn't called in until 3:10 PM, which I understood since they were busy and had a lot of customers.
What I didn't expect was how long the service would take. From 3:10 PM until 5:20 PM, my car still wasn't finished. I didn't receive any updates, text messages, or communication letting me know it would take longer than usual. I finally had to approach the service advisor myself to ask about the delay. When I did, he checked the computer and casually mentioned that someone had "just started working" on my car.
In the end, I waited nearly 4 hours for a simple oil change. I understand delays happen, especially when there are other customers ahead, but is it really normal for an oil change to take this longor was this situation unusual?
by Larry H. Miller Toyota Murray on 08/21/2025
Thank you so much for sharing your experience with us. I'm truly sorry for the long delay and the lack of communication during your visit. We know your time is valuable, and waiting that long for an oil change especially without updates is frustrating. That's not the kind of experience we want any of our guests to have. We'd really appreciate the chance to connect with you personally, make things right, and learn from what happened so we can do better going forward. Please feel free to reach out to Levi Johnson, our Service Manager, at 801-264-3800 or levi.johnson@lhmauto.com, or you're welcome to contact me directly at stephen.berger@lhmauto.com. We're grateful for your feedback and hope to have the opportunity to serve you better in the future. Stephen Berger, General Manager Larry H. Miller Toyota Murray
by 2017 TOYOTA HIGHLANDER HYBRID LIMITED Owner on 08/16/2025Verified Service
Took far too long, but they made it up to me.
by Larry H. Miller Toyota Murray on 08/17/2025
Thank you for taking the time to leave us this positive review! Have a wonderful day!
