by 2024 TOYOTA RAV4 PRIME XSE Owner on 04/12/2026Verified Service
To long of wait times to drop off car. No one would help to pick up car. Had to enlist the front desk for help. Came in for rear camera recall. Unhooked battery. Car would not pass emissions. Laughing that I needed to take car in joy ride. Went back and was told car would pass emissions. Didn't pass for the second time.
by Larry H. Miller Toyota Murray on 04/13/2026
Thank you for sharing your experience. We're very sorry to hear about the extended delays, lack of assistance, and the frustration surrounding your vehicle's service and emissions concerns. This is not the level of care or professionalism we strive to deliver. Your feedback highlights several areas where we need to improve, from communication to overall service handling. We take these concerns seriously and will be reviewing them with our team. Please contact us directly so we can better understand what happened and work toward a more positive resolution.- Levi Johnson, Service Manager, (801) 264-3885
by 2024 TOYOTA GRAND HIGHLANDER XLE/LIMI Owner on 03/30/2026Verified Service
My service tech Hunter was not very helpful when we asked for a specific service advisor he laughed and said that took a lot to hold back. Unprofessional made us feel like we were being made fun of. Didn't feel comfortable having him as my advisor he was very short didn't give us a full report of any maintenance or a report on the alignment going in with two under two and being treated like that made me feel like insecure
by Larry H. Miller Toyota Murray on 03/31/2026
We're very concerned to hear about your interaction and the way you felt treated during your visit. Professionalism and clear communication should always be a given, and it's disappointing to hear that wasn't your experience. Feeling dismissed or uncomfortable while discussing your vehicle is not acceptable. Your feedback is being reviewed to address both communication style and how information is shared with our guests. We appreciate you bringing this forward and would like the opportunity to follow upplease contact us directly when you're available. - Levi Johnson, Service Manager, (801) 264-3885
by 2022 TOYOTA TACOMA DBL CAB/SR/SR5/TRD Owner on 03/13/2026Verified Service
Went in for an oil change on February 25th 2026. I was handed a receipt after the work was completed that stated my fluids had been topped off. Went to use windshield wiper fluid and discovered it's still bone dry. I'd like to know what you guys plan to do about this, it's not practical for me to drive over there since it wasn't done right the first time.
Thx,
-Jarod
by Larry H. Miller Toyota Murray on 03/17/2026
Jarod, it's concerning to hear that your vehicle was returned with an issue that should have been addressed during your visit. We understand how inconvenient and frustrating it is to make a return trip, especially when it impacts your ability to safely drive. Your feedback highlights a breakdown in our process that should not have occurred. We would appreciate the opportunity to better understand what happened and ensure your concerns are properly reviewed. Please reach out to us directly so we can look into this further and work toward a resolution.- Levi Johnson, Service Manager, (801) 264-3885
by 2022 TOYOTA RAV4 LTD Shopper on 03/13/2026Verified Purchase
The initial purchasing and signing was good, however, when trying to follow up to make sure my extended warranty was cancelled the customer service is awful sent emails left voicemails with no return calls will probably have to make an in person appearance
by Larry H. Miller Toyota Murray on 03/17/2026
Thank you for sharing your experience. While we're glad the initial purchase process went smoothly, it's disappointing to hear about the difficulty you've had getting follow-up support. Clear and timely communication is an important part of the ownership experience, and we regret that this has not been your experience. Your feedback will be reviewed with our team to address these gaps. We encourage you to contact us directly so we can assist you more effectively.- Stephen Berger, General Manager, 801-553-5910
by Darrell C. on 03/10/2026Verified Service
LHM has a fantastic staff and I mostly enjoy using them but when they quoted me minimum rates the total $194 to program a key and remote clickers I went looking. I found that Mark Miller Toyota is only charging $40 to program all three and this is what LHM needs to do, quite using people like a Privary Equity company and don't squeeze us for money. As of now I will trust MMT and my preferred service advisor.
by Larry H. Miller Toyota Murray on 03/12/2026
Darrell, thank you for sharing your feedback and for acknowledging the service team while also being honest about your concerns. We understand how frustrating it can be when a quoted price feels unexpectedly high, especially when comparing it to other options. Transparency and fairness in pricing are very important, and comments like yours help highlight where expectations may not have been aligned. Your perspective regarding the key programming cost and overall value will be shared with the appropriate team for review. We appreciate you bringing this to our attention and giving us the opportunity to reflect on the experience you had. If you're open to it, we would welcome the chance to connect and discuss your visit further.- Levi Johnson, Service Manager, (801) 264-3885
by 2025 TOYOTA TACOMA DOUBLE CAB/SR5/TRD Shopper on 02/24/2026Verified Purchase
Overall a pretty good experience but when leasing the vehicle I was told adding protection to the truck would only be an extra 27 dollars a month for the lease, then I get the paperwork and find they added 5,000 in warranty's onto the trucks total price. Not happy that they decided to be sneaky rather than just telling me exactly what they were doing.
by Larry H. Miller Toyota Murray on 02/25/2026
Thank you for sharing your feedback about your lease experience. While we're glad to hear parts of your visit were positive, we understand your concerns regarding how protection options and warranty additions were presented. Transparency and clarity in pricing and paperwork are extremely important, and we regret that you felt caught off guard. Your comments will be shared with our sales leadership team to reinforce the importance of clearly outlining all options. We appreciate you bringing this to our attention. Please feel free to reach out so we can review your experience in more detail and address your concerns.- Stephen Berger, General Manager, 801-553-5910
by 2010 TOYOTA TUNDRA DOUBLE CAB SR5 Owner on 02/08/2026Verified Service
I'm giving credit where credit Is due. The service department exceeded my expectations. Friendly, timely, professional, and instilled confidence, and a very fair price. Plus, the waiting area is very comfortable and welcoming. I'll will absolutely be back. Thanks
by Larry H. Miller Toyota Murray on 02/08/2026
Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
by 2013 TOYOTA SIENNA LE Owner on 01/22/2026Verified Service
Everyone at LHM Toyota is always very helpful and professional. I feel like they have my best interests at heart and I never feel like they are trying to sell me things I don't need. I trust them to recommend and perform the maintenance and repairs my van needs. I cannot emphasize enough how important it is to me that I have such a trustworthy establishment to help with my auto needs--I am a 20+ year customer!
by Larry H. Miller Toyota Murray on 01/22/2026
Hi, thank you for your review! Happy motoring!
by 2017 TOYOTA HIGHLANDER LIMITED/LTD PL Owner on 01/20/2026Verified Service
Not a good experience, treated as just a number. Took forever after getting an appointment to be the first one there. Tried selling me a new battery, when the one I had on my vehicle was new, saying my car was dead and it wouldn't start, as soon as I got my keys back, went to the vehicle and the car started without any problems.
by Larry H. Miller Toyota Murray on 01/21/2026
Thank you for sharing your experience and taking the time to provide detailed feedback. Feeling rushed, overlooked, or treated like just a number is understandably frustrating, especially when appointments and diagnostics don't align with what you later experience firsthand. Concerns about wait times and recommendations that don't seem accurate can quickly undermine trust. Your comments highlight the importance of clear communication and careful follow-through. We appreciate you bringing this to our attention and invite you to reach out if you'd like to discuss this further.- Levi Johnson, Service Manager, (801) 264-3885
by 2018 TOYOTA RAV4 ADVENTURE/XLE Owner on 01/08/2026Verified Service
I went in to get a couple things fixed and looked at. They found a couple things that needed attention, gave me an idea of how much it would cost and fixed everything that needed attention! I appreciate that they took the time to look things over and was up front about everything. They did a great job and I will definitely keep doing business with them.
by Larry H. Miller Toyota Murray on 01/08/2026
Hello, we are happy to see that your customer experience was a positive one! The team here is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!
by Juli H. on 01/07/2026Verified Shopper
Sequoia Notton initially sent me the photos I requested, but pulled the "Need to act kind of fast as we have mutiple appointments"! I asked for additional information and he didn't respond with it. The last I heard from him was "These last days of the year are the busiest of the year. Your business is verey important to us but we have quest here in front of us".
by Larry H. Miller Toyota Murray on 01/09/2026
Juli, thank you for sharing your feedback regarding communication and timing. Feeling rushed or not fully supported when asking for additional information can be disappointing. Your comments help highlight how these interactions are perceived and where improvement is needed. If you're willing, we'd appreciate the opportunity to discuss your experience furtherplease don't hesitate to reach out.- Stephen Berger, General Manager, 801-553-5910
by 2023 TOYOTA 4RUNNER LTD Owner on 12/17/2025Verified Service
Three hours of waiting for an oil change and tire rotation, and on top of that, it's hard to believe they couldn't even put air in the tires. They just said they were low on air. It's ridiculous that they couldn't even do that. I'm not happy with the service.
by Larry H. Miller Toyota Murray on 12/18/2025
We're sorry to hear about the long wait and the frustration surrounding your service visit. Waiting several hours for basic maintenance is understandably disappointing, especially when expectations weren't met regarding tire service. This is not the level of experience we aim to provide, and your feedback is taken seriously. Concerns like this help identify gaps that need attention. We appreciate you being direct about your dissatisfaction. Please don't hesitate to reach out if you'd like someone to follow up with you directly.- Levi Johnson, Service Manager, (801) 264-3885
by 2015 TOYOTA 4RUNNER SR5/SR5 PREMIUM/L Owner on 12/05/2025Verified Service
I reached out to the service dept manager to report less than stellar service promises offered not fulfilled. I have not heard back from anyone. I have a video to share. Im concerned my oil may not have been changed and tires may not have been rotated as specified in the service package I paid for. I rely on my local Toyota shop for care and maintenance and long term health of my Toyota vehicle. Disappointed Customer. Sharon Bishop
by Larry H. Miller Toyota Murray on 12/08/2025
Sharon, I'm sorry to hear your recent visit left you feeling so disappointed, especially with concerns around communication and whether promised services were actually completed. That kind of uncertainty undermines the trust we want you to have in us, and I completely understand your frustration. I truly appreciate you bringing this to our attention and for sharing your concerns so clearly. If we haven't spoken directly yet, I'd really value the opportunity to discuss this with you furtherplease feel free to get in touch with me personally.- Levi Johnson, Service Manager, (801) 264-3885
by 2009 TOYOTA RAV4 SPORT Owner on 11/16/2025Verified Service
Always excellent customer service at Larry Miller Toyota in Murray, Utah.
The employees treat you like family.
Every trip I make from the state of Iowa to the Salt Lake City area has me stopping by not only for service on both of our Toyota Ravs, but to see my friends.
Keep up the good work.
Happy Holidays to all!
Jolene from Iowa
by Larry H. Miller Toyota Murray on 11/16/2025
Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
by 2017 TOYOTA TUNDRA CREWMAX 1794/PLATN Owner on 11/10/2025Verified Service
I brought my Tundra in for Brake Squeaking noise which has been bothering me for several months after the dealership installed new brakes. The technician could not hear the brake squeaking. After I picked my Tundra up and was driving home, the brakes began squeaking again. It's disappointing to think it could have been fixed but now I need to take my Tundra back in and we take the chance of having the same thing happen again.
by Larry H. Miller Toyota Murray on 11/11/2025
I'm very sorry to hear that you had an appointment scheduled but didn't receive the service you came in for. That shouldn't happen under any circumstance, and I completely understand your frustration. Your time is valuable, and this situation clearly fell short of expectations. If we haven't already had a chance to connect on this directly, I'd really like to talk through what went wrong and see what we can do to make it right for you.- Levi Johnson, Service Manager, (801) 264-3885
by 2024 TOYOTA RAV4 LE Owner on 11/07/2025Verified Service
It was ok. Waited longer than I was supposed to because I was the only one in the pulling in area. Wanted to buy another $168 oil change service, but they didn't let me and wanted me to buy till next service which will be next year. Is it because the price will go up? I don't understand.
by Larry H. Miller Toyota Murray on 11/10/2025
Thank you for sharing your feedback. We sincerely apologize for the extended wait and the confusion regarding your oil change purchase. It's never our intention to inconvenience our guests. Oil change packages are often limited to ensure the correct timing and use of factory-approved maintenance intervals, which might be why our team recommended waiting until your next service. That said, we understand how this could be frustrating, and we appreciate you bringing it to our attention. If you'd like, we'd be happy to review your account and clarify your options for future service or pre-paid maintenance. Please contact Levi Johnson, our Service Director, at levi.johnson@lhmauto.com or 801-264-3800, or reach out to Stephen Berger, General Manager, at stephen.berger@lhmauto.com so we can ensure everything is properly addressed. Sincerely Stephe Berger General Manager
by 2023 TOYOTA CAMRY SE NIGHT SHADE/SE Owner on 10/31/2025Verified Service
I had an appointment and still waited 2.5 hours without anyone keeping me informed or updated about what was going on. If I had been told I would be waiting that long I wouldn't be quite as annoyed. The service itself was completed perfectly, there were no problems there. But the interaction with the employees was lacking in quality.
by Larry H. Miller Toyota Murray on 11/03/2025
Waiting 2.5 hours without communication would understandably leave anyone frustrated, and I'm sorry you went through that. While I'm glad the service itself was completed without issue, the lack of updates and attentiveness during your visit clearly left a bad impression. If we haven't had a chance to speak since then, I'd be grateful for the opportunity to follow up and make this right.- Stephen Berger, General Manager, 801-553-5910
by 2016 TOYOTA RAV4 HV XLE Owner on 10/23/2025Verified Service
While visiting our son in Utah, we were due for an oil change prior to our road trip back to Iowa. We were happy with our service done at Larry Miller Toyota. It's nice knowing that my son and I can both depend on the great service in Midvale. Great customer service and friendly Service Advisors.
by Larry H. Miller Toyota Murray on 10/23/2025
Hi, thank you for taking the time to rate us! You really made our day today.
by 2011 TOYOTA RAV4 Owner on 10/10/2025Verified Service
We spent >$3000 at this dealership to fix a specific. The dealership always had the WRONG solution. $3000 dollars later, the problem was not fixed. We had to take the car to AAMCO to get it done. Either not competent or taking advantage of a single female owner. Probably both.
by Larry H. Miller Toyota Murray on 10/13/2025
We're very sorry to hear about your experience and truly understand your frustration. Our goal is always to correctly diagnose and repair every vehicle the first time, and it's disappointing to learn that we fell short here. We'd like the opportunity to review your repair history in detail and make this right. If a member of our management team hasn't already reached out, please contact me directly at stephen.berger@lhmauto.comor our Service Manager,Levi Johnson, atlevi.johnson@lhmauto.comor 801-264-3800. We appreciate the feedbackit helps us improve and ensure every guest receives the level of service we strive for.
by Dan P. on 09/23/2025Verified Service
We usually have a good experience with the service department. Lately, it seems to be lacking the quality we have come to expect. Waiting without being greeted or acknowledged. Difficulty finding a service technician that offers assistance and greeting. We appreciate the online messaging, but it shouldn't take away from the personal experience.
by Larry H. Miller Toyota Murray on 09/24/2025
Thank you for being a loyal guest and for sharing your recent experience. I'm very sorry to hear that our service quality has not met the standard you've come to expect. Waiting without being greeted and feeling a lack of personal attention is not acceptable, and I understand how disappointing this must have been. We value your feedback on balancing our online communication with genuine, in-person service. I'll be reviewing your comments with our team to ensure we deliver both the convenience of digital updates and the warm, attentive experience you deserve every time you visit. Please don't hesitate to reach out to our Service Director, Levi Johnson, at 801-264-3800 or levi.johnson@lhmauto.com, or contact me directly at stephen.berger@lhmauto.com if you'd like to discuss this further. We truly appreciate your business and the opportunity to restore the high level of service you expect. Sincerely, Stephen Berger General Manager Larry H. Miller Toyota Murray
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Service Information
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16,046 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Larry H. Miller Toyota Murray specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Larry H. Miller Toyota Murray specializes in these makes, in addition to many others.
What do verified customers think about Larry H. Miller Toyota Murray in Murray, UT?
Verified customers who visit Larry H. Miller Toyota Murray in Murray, UT rate this business 4.2 out of 5 stars, with 1,009 reviews. 16,046 customers favorited this location.
How can I contact Larry H. Miller Toyota Murray in Murray, UT?
To reach the sales team at Larry H. Miller Toyota Murray in Murray, UT, call (385) 557-1972. To reach the service department, call (801) 512-2983
How can I schedule a service appointment with Larry H. Miller Toyota Murray in Murray, UT?
What are the shop amenities offered by Larry H. Miller Toyota Murray in Murray, UT?
Larry H. Miller Toyota Murray in Murray, UT offers the following amenities: Complimentary Drinks, Courtesy Shuttle, Free Car Wash, Free Wi-Fi, Kid's Playroom, Mobile Charging Station and Snacks.
Does Larry H. Miller Toyota Murray in Murray, UT have a service center?
Yes, Larry H. Miller Toyota Murray in Murray, UT does have a service center. You can contact the service department at (801) 512-2983.
