by 2019 CHRYSLER PACIFICA TOURING L Owner on 09/18/2026Verified Service
This shop told me plainly what the charges were. Also what my extended service warranty covered. They did not allude to helping me like where I purchased my vehicle. Exceptional service from service advisor Josh Dismuke. Everyone there was amiable and professional. I will be going back for all my vehicle services.
Thank you.
by Owner on 09/18/2026
Thank you for sharing your experience with our service team at Lake Wales Chrysler Dodge Jeep RAM. We appreciate your recognition of the clear communication and professionalism. Your continued trust in us is valued.
by 2025 JEEP GRAND CHEROKEE L LIMITED Owner on 06/24/2026Verified Service
Can't remember the worker name that helped me with that Service, but he was very friendly and knowledgeable of what supposed to happen. He gave me a timeframe of which the vehicle should be done and it didn't take as long as he said which was a plus great service.
by Owner on 06/24/2026
Thank you for sharing your positive experience with our service team. We're glad the timeframe met your expectations and that you received great service at Lake Wales Chrysler Dodge Jeep RAM. We appreciate your feedback.
by 2026 RAM 2500 BIG HORN Owner on 06/16/2026Verified Service
Requested hand tools on my new lugs in a new truck for rotation. Used air tools in all my lugs and scratched new black rims with air ratchet and lugs. Didn't even put oil dip stick back in tube correctly. Hanging out 6 inches once I checked afterwards. Came in with a new truck bought there, left with Used Truck feelings. Was told i would recieve call to follow-up next week, never received a call.
by Janeen Vurro on 06/17/2026
Thank you for sharing your feedback. We are sorry to hear that your recent service visit did not leave you feeling completely satisfied.
At Lake Wales Chrysler Dodge Jeep Ram, we strive to provide every customer with an exceptional experience, and we take all feedback seriously. Our Service Manager, Josh, will be giving you a call soon to discuss your concerns and help address any outstanding issues.
We appreciate your business and the opportunity to learn more about your experience.
by 2021 JEEP RENEGADE LATITUDE Owner on 05/30/2026Verified Service
I loved every minute at the dealership getting my filters replaced. The employees were super friendly and kind. The wait was at a minimum and the lounge is very comfortable. I like the idea they talk to me personally as I am not too experienced with a cell phone. I will always get my car serviced with you.
by Owner on 05/30/2026
Thank you for sharing your experience. We're glad our team made the service visit comfortable and clear for you. We appreciate your trust in Lake Wales Chrysler Dodge Jeep RAM.
by Pedro M. on 04/03/2026Verified Service
What I like about Lake Wales Dodge Chrysler service parts department and the service department worked together to accomplish the lift on my new gladiator. They explain to me the time it will take. To ensure that the Instalation was mounted correctly and the performing was to the standard. Everything came out perfect in the performing. I'm very satisfied. That's the reason I've given him five stars.
by owner on 04/04/2026
We appreciate your detailed feedback about our service and parts departments working together. It's good to hear the installation and performance met your expectations. Thank you for choosing Lake Wales Chrysler Dodge Jeep RAM.
by 2021 CHRYSLER PACIFICA TOURING L Owner on 03/16/2026Verified Service
Recall and regular service were addressed. Noticed a noise and asked to check what was causing the problem. Took a little longer then expected but problem was not covered by warranty and was not going to fix the issue till service manager helped find a better solution. While doing final check found a battery issue and fixed under warranty. While it did delay the pick up of my car it was appreciated
by owner on 03/16/2026
Thank you for sharing your experience with our service team at Lake Wales Chrysler Dodge Jeep RAM. We're glad the service manager helped find a good solution and addressed the battery issue. We appreciate your patience during the process.
by 2026 JEEP COMPASS LIMITED Owner on 03/02/2026Verified Service
I've brought this car in twice for service. At low speeds, the car feels like it is hesitating or missing. They find nothing wrong. For a brand new car with less than 1500 miles, I feel this car should be running better and that the dealer needs to resolve the problem.
by Janeen Vurro on 03/02/2026
First and foremost, thank you for bringing this to our attention again. We truly understand how frustrating it can feel when something does not seem quite right, especially on a brand new vehicle with less than 1500 miles. You absolutely deserve to feel confident in the way your vehicle drives.
Your vehicle has been brought to our dealership twice regarding the hesitation concern at low speeds. During both visits, the technician assigned to your vehicle performed a thorough inspection. We checked for any diagnostic trouble codes and none were found. The technician also completed multiple test drives and was unable to duplicate the hesitation concern.
To ensure a comprehensive evaluation, our Shop Foreman and Service Manager also personally inspected and test drove the vehicle. After careful review, no irregularities were found, and the vehicle is operating as designed by the manufacturer.
With only 1497 miles, your vehicle is still very new, and in some cases the driving feel of a new model can be different from what a customer may be accustomed to. Based on our evaluations, everything is functioning properly at this time.
That said, your satisfaction is extremely important to us. If the concern becomes more noticeable, changes in any way, or if you would like us to review it again with you present so we can experience exactly what you are feeling, we are more than happy to do so. Sometimes driving together helps us better understand specific conditions such as speed, temperature, or driving style that may contribute to what you are experiencing.
Please feel free to contact our Service Manager, Josh, directly so we can schedule a time that works best for you. We appreciate the opportunity to continue working with you and want to ensure you feel completely confident in your vehicle.
Thank you again for your feedback and for choosing Lake Wales Chrysler Dodge Jeep Ram.
by Jesse M. on 01/19/2026Verified Service
Service always seems to say "We've never heard of that before" when it's a common complaint all over the internet on the 2025's.
I've learned to take video now of all the glitches so they can't dispute what the truck does. It shouldn't be hard to get things repaired, the first time, under warranty after spending nearly $70,000 on a brand new truck.
by owner on 01/19/2026
Thank you for taking the time to share your concerns. We understand how frustrating it can be to experience issues on a new vehicle, especially one purchased with high expectations, and we truly appreciate you bringing this to our attention.
I would like to clarify what took place during your most recent service visit on October 20 2025. At that visit, your truck was brought in with two concerns. The first concern involved the dash flashing and flickering. You provided a video, which was very helpful. Our technician diagnosed the issue and performed an RFH software flash related to diagnostic trouble code U300A 29. The code was cleared and did not return.
The second concern involved a Uconnect error warning on the radio. During inspection, the technician found a connection error at the D7 connector. The connector was corrected, and the Uconnect warning message was resolved at that time.
Based on our records, both concerns were addressed during that visit, and the vehicle has not returned to our service department for any additional repairs or related concerns since then. If the issue has reoccurred or if there are new concerns, we absolutely want the opportunity to inspect the vehicle again and assist under your warranty.
Your feedback is important to us, and we never want you to feel dismissed. Please feel free to contact our Service Manager, Josh Fairbanks, directly so he can personally discuss your experience and help determine the next best steps. We value your business and would appreciate the chance to make this right.
by 2021 BMW M5 Shopper on 12/22/2025Verified Purchase
What a great group of people- everyone was very helpful, no sales pressure. Very reasonable both on the offer price for the vehicle I purchased and traded. Not as flashy as the "big city" dealerships but one of the most pleasant buying experience I've had.
by owner on 12/22/2025
We appreciate your feedback about our helpful team and fair pricing. At Lake Wales Chrysler Dodge Jeep RAM, we aim to make your buying experience straightforward and comfortable. Thank you for choosing us.
by 2018 GMC ACADIA SLT-1 Owner on 12/05/2025Verified Service
When they sold me the car 6 months ago, they said the tiers would be good for 2-3 years even though my dad and I argued that they were bold back then. When I went for an oil change, now all of a sudden they are so bold they need replaced ASAP. They lied just to sell a vehicle. It would not have coast them that much to throw them in at time of sale. Now I'm stuck with needing new tires that I can't afford right now.
by owner on 12/06/2025
Thank you for sharing your experience with us. We are truly sorry for the frustration this situation has caused and we appreciate you taking the time to speak with our general manager, Ralph, when he reached out.
After talking with you, we explained that our team measures tire life based on mileage rather than time because every driver's habits and daily routes can affect how quickly tires wear down. We understand how disappointing it feels to need new tires sooner than expected.
To help make this easier, we offered you a great deal on a new set of tires and connected you with our service advisor Alesha so you could review pricing and availability. We understand you are not ready to make the purchase just yet, but we appreciate you planning to move forward soon.
If there is anything more we can do to support you, please let us know. We value your trust and are here to help in any way we can.
by 2024 JEEP WRANGLER RUBICON Owner on 12/02/2025Verified Service
Service was done fairly quick since I was waiting there and the service writer and mechanic very professional. Ty
The only problem I had was that my husband had sold his Jeep and it had 2 more oil changes and rotations left on his plan, and the dealer would not transfer them to my Jeep, which I feel is not acceptable.
by owner on 12/05/2025
Hello, we appreciate your feedback! We are happy to know that you enjoyed the service, but we would like to discuss your review further. Please contact us at your earliest convenience. -Best, Lake Wales Chrysler Dodge Jeep Ram
by 2025 JEEP GRAND CHEROKEE LIMITED Owner on 11/26/2025Verified Service
THOUGHT I MIGHT HAVE HAD A PROBLEM WITH NEW GRAND CHEROKEE TRANSMISSION AND GOT AN APPOINTMENT IMMEDIATELY WHEN I CALLED. CAR WAS CHECKED OUT THE NEXT DAY WITH NO PROBLEMS DIAGNOSED. DISCUSSED WITH SERVICE AND GOT MORE FAMILIAR WITH NEW TECHNOLOGY AND RELOCATION OF DEVICES CONPARED TO MY PREVIOUS 2021 GRAND CHEROKEE.VERY PLEASED WITH SERVICES PROVIDED BY YOUR STAFF.
by owner on 11/26/2025
We appreciate you sharing your experience with our service team at Lake Wales Chrysler Dodge Jeep RAM. It's good to hear the Grand Cherokee was thoroughly checked and that our team helped you understand the new features. Thank you for choosing us for your vehicle care.
by 2017 DODGE JOURNEY SE Owner on 10/20/2026Verified Service
I was told what was supposed to be the problem and was charged over 1000.00 when it was a simple key fob not working
by Owner on 10/21/2026
Hello. Your feedback is very important to us. We would appreciate the chance to speak with you about your recent experience with our Service Team. At your earliest convenience, please reach out to us so we may discuss this. Thank you. Lake Wales Chrysler Dodge Jeep Ram
by 2025 JEEP COMPASS LIMITED Owner on 09/28/2026Verified Service
Service dept,very friendly,listened too my concerns,about Jeep,Fixed all concerns.,under factory warranty. A++
by Owner on 09/28/2026
Thank you for sharing your experience with our service department. We appreciate your feedback about how we handled your Jeep concerns under warranty. Lake Wales Chrysler Dodge Jeep RAM values your trust in us.
by 2018 JEEP RENEGADE LATITUDE Shopper on 09/27/2026Verified Purchase
Tim and Michael did everything to get me in a vehicle and they did. I have referred people to them because to Lake Wales CDJR it isn't about the sale its about going above and beyond. Thank You!
by Owner on 09/27/2026
Thank you for sharing your experience with Lake Wales Chrysler Dodge Jeep RAM. We appreciate your referrals and are glad our team could assist you. Your feedback is valued.
by 2022 RAM 1500 BIG HORN/LONE STAR Shopper on 09/05/2026Verified Purchase
Such an outstanding place, Mose battles is one of the best car salesman in the state. He's honest he's truthful and he's just an all-around great person. The sales manager was a wonder to work with thank you so much.
by Owner on 09/05/2026
Thank you for your positive feedback about our team at Lake Wales Chrysler Dodge Jeep RAM. We appreciate you sharing your experience with us.
by 2022 JEEP WAGONEER SERIES II Owner on 08/16/2026Verified Service
Service writer, Josh was very informative along the way. Techs didn't replace custom valve stem covers after putting on new tires. When questioned they put one on and then when told the other was still missing claimed it hadn't been on there.
by Owner on 08/18/2026
Hello. We appreciate you taking the time to share your feedback regarding your recent visit here. It's great to learn that our Service Team was informative. However, we would like the opportunity to discuss the level of attention your vehicle received. Can you please reach out to us whenever you have a moment? We look forward to hearing from you. Thank you, Lake Wales Chrysler Dodge Jeep Ram
by 2016 KIA SOUL Shopper on 07/23/2026Verified Purchase
I tried to trade my truck and they forced me to buy a car I didn't want and didn't take the truck so now I have 2 car payments to put me in ruin.
by Janeen Vurro on 07/24/2026
Thank you for taking the time to share your feedback. We're truly sorry to hear that you're feeling frustrated with your experience.
Our goal is always to help customers find a solution that works for their individual situation, and we never want anyone to leave feeling disappointed. In this case, our understanding is that your recently purchased truck was not included in the transaction, and the purchase moved forward with a different vehicle after the available options were discussed and agreed upon.
We understand that financial situations can be challenging, and we're sorry to hear about the difficulties you're experiencing. If you have any questions about your purchase or would like to discuss your concerns further, we encourage you to contact our management team directly. We'd appreciate the opportunity to review everything with you and see if there is any way we can help.
Thank you for your feedback, and we wish you the very best.
by 2016 DODGE CHALLENGER R/T Shopper on 07/13/2026Verified Purchase
Great car for a great price and a sales person and finance person that gave all the facts straight up, allowing me to make a properly informed decision on how I wished to pay for my car.
by Owner on 07/14/2026
Thank you for sharing your experience with our team at Lake Wales Chrysler Dodge Jeep RAM. We're glad the information provided helped you make an informed decision. We appreciate your feedback.
by 2025 JEEP COMPASS LIMITED Owner on 06/21/2026Verified Service
Tim,my salesman,treated me with dignity and respect.Went above and beyond too satisfy me.My concerns,questions.Very pleasing experience,with my purchase Jeep Compass Limited.
by Owner on 06/21/2026
Thank you for sharing your experience with our team at Lake Wales Chrysler Dodge Jeep RAM. We're glad to hear your concerns and questions were addressed during your purchase of the Jeep Compass Limited. We appreciate your feedback.
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5,016 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Lake Wales Dodge Chrysler Jeep Ram specializes in these services, in addition to many others.
Engine Service & Repair
Oil Change
Tire Rotation
Top Makes Serviced
Based on CARFAX Service History, Lake Wales Dodge Chrysler Jeep Ram specializes in these makes, in addition to many others.
What do verified customers think about Lake Wales Dodge Chrysler Jeep Ram in Lake Wales, FL?
Verified customers who visit Lake Wales Dodge Chrysler Jeep Ram in Lake Wales, FL rate this business 4.3 out of 5 stars, with 567 reviews. 5,016 customers favorited this location.
How can I contact Lake Wales Dodge Chrysler Jeep Ram in Lake Wales, FL?
To reach the sales team at Lake Wales Dodge Chrysler Jeep Ram in Lake Wales, FL, call (863) 204-5019. To reach the service department, call (863) 676-0733
How can I schedule a service appointment with Lake Wales Dodge Chrysler Jeep Ram in Lake Wales, FL?
