3 different calls made , No real answer, 2 nd salesperson said might have been a down payment on the truck , they will let me know.... Never got informed. Called again, got the "well I'll have to look and get back to you", just gave up calling as they are not willing to help by answering 1 question..... Is this truck available?
by owner on 03/28/2026
Ted,
Your feedback is important to us. I would appreciate the opportunity to speak with you to address your recent interaction with our Sales Team regarding the availability of the truck you were interested in and the level of customer care you have encountered. Please email me with your preferred contact information.
Thank you,
John Janowski
General Manager
Kunes Ford of Delavan
john.janowski@kunes.com
by 2018 FORD EXPLORER LIMITED Owner on 03/05/2026Verified Service
I was able to get 2018 Explorer in the same day I called. Service department is always friendly, competent and helpful. I received a video via text that showed the vehicle with a technician giving comment on what was done and condition of tires and brakes. Just a friendly added touch to show the service department cares.
by owner on 03/05/2026
Thank you for sharing your experience with the Explorer and our service department. We at Kunes Ford of Delavan appreciate the recognition of our team's efforts to keep you informed. Your feedback is valued.
by 2024 FORD EXPEDITION MAX LIMITED Owner on 02/26/2026Verified Service
Tony and his team did an incredible job locating the source of a loud rattle that other Ford service shops could not locate and address. Tony and his team were resilient in finding the root cause once and for all, after we spent months struggling to find a solution with other repair services. Thank you, Tony!
by owner on 02/26/2026
We appreciate your feedback and are glad our team could assist in resolving the issue. At Kunes Ford of Delavan, we prioritize thorough service to get to the root of problems. Thank you for choosing us.
by 2022 FORD F150 RAPTOR Shopper on 11/17/2025Verified Purchase
Really disappointed with the entire buying process. I would not recommend this dealership to anyone. The cars are trafficked in and out like cattle, employee's are out joy riding every vehicle on the lot, it's not the place for me. Because of my experience here I will actively avoid any "Kunes" franchise dealership in the future and will definitely take my business elsewhere.
by owner on 11/18/2025
Hello. I appreciate you taking the time to share your feedback regarding your recent visit here. I would like the opportunity to discuss your car-buying experience with our Sales Team and the customer care you were provided. Can you please send your contact information to me? I look forward to hearing from you. Thank you, John Janowski, General Manager, Kunes Ford of Delavan, john.janowski@kunes.com
by 2008 FORD ESCAPE XLT Owner on 10/24/2025Verified Service
I liked dropping off the car, it was quick and easy. I liked that the service person - Liz - called me to make sure I didn't have any questions. I liked that the repair was made the same day I dropped off the car. I didn't like being charge $22.00 for shop materials when I don't think there were any shop materials needed for the repair.
by owner on 10/25/2025
We appreciate your feedback and are glad the service was efficient. Thank you for acknowledging our team's communication and same-day repair. Your note about the shop materials charge will be reviewed by Kunes Ford of Delavan.
by 2019 FORD EDGE ST Owner on 10/19/2025Verified Service
I gave a 5 star rating because I was pleased the serviceman found a very slow leak in my right front tire whereas another service station could not find it. Turns out here was a small screw in my tire. Our Car was also washed when I picked it up. Service Manager also had their driver drop me off at home since a number of services were performed on our car because we were at 100,000 miles .
by owner on 10/19/2025
We appreciate your 5-star feedback and are glad to hear that our team's thorough inspection helped resolve the issue with your tire. We're pleased you found the additional services valuable, including the ride home. Thank you for trusting Kunes Ford of Delavan with your vehicle's care at this important milestone.
by 2018 GMC TERRAIN SLT Owner on 07/31/2025Verified Service
Had my transmission as well as my fuel filter replaced here. I didn't have my car for two months and when I got it back the codes weren't cleared, there were wires hanging out that weren't there previously, and biggest issue of all is that my transmission still slips and jumps.
by owner on 08/01/2025
Hello. Please know your feedback is very important to us. I would appreciate the opportunity to speak with you further about your experience with our Service Team regarding the status of your vehicle after your appointment. Whenever you can, kindly send me an email with your best method of contact. Sincerely, John Janowski, General Manager, Kunes Ford of Delavan, john.janowski@kunes.com
by 2018 LINCOLN NAVIGATOR RESERVE Owner on 07/02/2025Verified Service
Extremely unprofessional service, denied my claim, said there wasn't an issue until I went back to the dealership drove the car with a technician and then they acknowledged the problem. Still denied the warranty claim. The "No Fear" warranty is pretty much useless.
by owner on 07/03/2025
Hello. Customer satisfaction is a top priority for us, as well as offering five-star service to our customers. I would like the chance to speak with you about your recent experience with our Service Team and the level of professionalism and customer service you received regarding the concerns you have with your vehicle. Could you please email your preferred contact information to me? Thank you, John Janowski, General Manager, Kunes Ford of Delavan, john.janowski@kunes.com
by 2024 FORD F150 XLT Owner on 05/26/2025Verified Service
My service advisor Heather Nichols went for a test ride with me to see if we could figure out where the rattle was coming from. She got in the back seat and narrowed it down to the sliding window. We went back to the dealership and they made adjustments and 40 minutes later the rattle was gone. Heather was a delight to work with!
by Kunes Ford of Delavan on 05/28/2025
We're pleased to know our team provided you with a great experience at Kunes Ford of Delavan. Thanks for sharing your feedback about the service.
by 2022 FORD EXPLORER ST Owner on 04/21/2025Verified Service
Always the same consistent service from arrival through communications to pick up. The main reason for this visit was regular 60,000 service and new tires. The team educated me why I was wrong requesting one brand and style (more expensive) then the one recommended for my use. Thank you, Michael and your entire team, for your help and honesty. Scott
by Kunes Ford of Delavan on 04/21/2025
Thank you, Scott. We appreciate your feedback and are pleased our team could assist with their expertise and honesty on the tires for your specific needs at Kunes Ford of Delavan.
by 2019 FORD ESCAPE TITANIUM Owner on 03/22/2026Verified Service
Good service. Multi point check identified need for future repairs. The vehicle has over 107,500 miles.
by owner on 03/22/2026
Thank you for sharing your experience. We're glad the multi-point check was helpful for your vehicle. Kunes Ford of Delavan appreciates your trust.
by Richard L. on 03/09/2026Verified Service
EXCELLENT SERVICE AS ALWAYS. MICHAEL KEPT ME UPDATED AND
WENT OUT OF HIS WAY TO SEE THAT MY SERVICES WERE COMPLETED
AS REQUESTED. MICHAEL & TEAM SERVICE ARE TRUE PROFESSIONALS.
by owner on 03/09/2026
Thank you for recognizing our team's efforts. We appreciate your trust in Kunes Ford of Delavan. Your satisfaction with our service means a lot.
by 2025 FORD ESCAPE ST LINE Owner on 03/08/2026Verified Service
Michael Keithley always is friendly and I always feel like my car is well taken care of. I have dealt with Michael for 25+ years. He always provides exceptional friendly service.
by owner on 03/08/2026
We appreciate your loyalty and kind words about our team's service at Kunes Ford of Delavan. Thank you for trusting us with your vehicle over the years.
by 2016 LINCOLN MKX RESERVE Owner on 02/27/2026Verified Service
Diagnosis of rear struts and need to be replaced. The negative is the steering wheel was left dirty by the mechanic hands. Geez, clean off the steering wheel before returning the vehicle back to the customer.
by owner on 03/03/2026
Hello, we appreciate your feedback. We would like to discuss your overall service experience. Please contact me at your earliest convenience. -Best, John Janowski, General Manager, Kunes Ford of Delavan, john.janowski@kunes.com
by 2015 FORD TRANSIT T-350 Owner on 02/24/2026Verified Service
3 days late than promised to look at the truck. Then charged an extra hour because they had to push it in shop. Then quoted 6-7k to fix. Had fixed at another shop for a fraction of the price.
by owner on 02/25/2026
Hello. We value your satisfaction and appreciate you taking the time to share your experience. I would like the opportunity to discuss your recent visit to our Service Department regarding the wait time you encountered, the associated costs, and the quote you received for repairs. Please email me with your preferred contact information at a time that is best for you. Thank you, John Janowski, General Manager, Kunes Ford of Delavan, john.janowski@kunes.com
by Nicole F. on 02/16/2026Verified Service
Heather was great to work with. Personally came and picked me up after hours to make sure I had my vehicle.
by owner on 02/16/2026
Our team at Kunes Ford of Delavan appreciates your feedback. We're glad to know you had a good experience with us. Thank you for choosing Kunes Ford of Delavan.
by 2015 LINCOLN MKS Owner on 01/23/2026Verified Service
Jessica arranged for me to have a pickup and return to and from my home. That was so helpful. The work was done just fine and quickly.
by owner on 01/23/2026
We appreciate you sharing your experience with our team at Kunes Ford of Delavan. We're glad the pickup and return service was convenient for you. Thank you for choosing us.
by 2013 FORD ESCAPE S Owner on 01/13/2026Verified Service
All have given great service and give me confidence that I don't have to worry with my cars condition.
by owner on 01/13/2026
We appreciate your trust in our team's service at Kunes Ford of Delavan. It's important to us that you feel confident about your vehicle's condition. Thank you for sharing your experience.
by 2021 FORD F250 SUPER DUTY Owner on 01/03/2026Verified Service
my experience was excellent they are very knowledgeable. They had my truck in and did the oil change and diagnosed an issue i was having previously. They talked to me about the issue and got the parts needed to repair it ordered immediately.
by owner on 01/04/2026
We appreciate your feedback about our service and truck care. Our team at Kunes Ford of Delavan is committed to keeping your vehicle in top shape. Thank you for choosing us for your oil change and repairs.
by Berit Kabell H. on 12/29/2025Verified Shopper
They were friendly enough,
1. they wouldn't let me see the vehicle
2, they had to too allthe credit checks ect
3. wasted my time
Was told I didn't make enough money, well how about maybe finding a vehicle I could buy!
by owner on 12/30/2025
Hello. Your feedback is important to us. I would appreciate the opportunity to speak with you to address your recent experience with our Sales Team regarding the level of customer care you received and the wait time you encountered. Please email me with your preferred contact information. Thank you, John Janowski, General Manager, Kunes Ford of Delavan, john.janowski@kunes.com
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Service Information
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5,999 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Kunes Ford of Delavan specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Engine Service & Repair
Full Service Auto Repair
Mechanical Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Kunes Ford of Delavan specializes in these makes, in addition to many others.
What do verified customers think about Kunes Ford of Delavan in Delavan, WI?
Verified customers who visit Kunes Ford of Delavan in Delavan, WI rate this business 4.6 out of 5 stars, with 609 reviews. 5,999 customers favorited this location.
How can I contact Kunes Ford of Delavan in Delavan, WI?
To reach the sales team at Kunes Ford of Delavan in Delavan, WI, call (262) 592-5863. To reach the service department, call (262) 728-5544
How can I schedule a service appointment with Kunes Ford of Delavan in Delavan, WI?
What are the shop amenities offered by Kunes Ford of Delavan in Delavan, WI?
Kunes Ford of Delavan in Delavan, WI offers the following amenities: Complimentary Drinks, Courtesy Loaners, Courtesy Shuttle, Free Car Wash, Free Wi-Fi, Kid's Playroom, Massage Chairs and Valet Service, among others.
Does Kunes Ford of Delavan in Delavan, WI have a service center?
Yes, Kunes Ford of Delavan in Delavan, WI does have a service center. You can contact the service department at (262) 728-5544.
