They have a great team here, always get me in and out . They have great service
by 2022 JEEP GRAND CHEROKEE OVERLAND Owner on 08/30/2024Verified Service
good service always in the shop
by 2021 VOLKSWAGEN JETTA S/R-LINE Owner on 08/07/2024Verified Service
They were very welcoming and kept me informed throughout the process
by 2016 FORD TAURUS SE Owner on 03/14/2023Verified Service
Gotta give a shout out to our Service Advisor Divina Mata. Took it in to have the back window tint redone under warranty. Looks beautiful and with the bad weather she kept it inside for me so that hail wouldn't damage it. I will go back!!!
by 2014 VOLKSWAGEN PASSAT SE Owner on 02/22/2023Verified Service
Great service every time! Came in for routine maintenance on my Passat and had all my concerns addressed. Highly recommend to all VW owners.
by 2021 VOLKSWAGEN JETTA S/R-LINE Owner on 01/14/2023Verified Service
Kori was terrific. He listened to me concerns and needs was able to overdeliver. Great customer service.
by 2021 VOLKSWAGEN ATLAS CROSS SPORT SE Owner on 12/10/2022Verified Service
Excellent service and customer care. I will recommend Volkswagen Killeen. Here you have plenty of service options and best prices.
by 2013 VOLKSWAGEN JETTA TDI Owner on 02/16/2022Verified Service
No appointment. No problem. I had an issue with one of tires. It had a nail in the side wall. Replaced two tires quick, easy, and painless.
by 2013 VOLKSWAGEN BEETLE Owner on 01/11/2022Verified Service
The service and customer service was great all olive experience was great due to them trying to sell me extra items I just wish that they wouldnt do that just do what the customer asked and complete the order as they go from day today
by 2019 VOLKSWAGEN JETTA S/SE/R-LINE Owner on 05/08/2024Verified Service
Very Professional service..
by 2019 AUDI Q7 PRESTIGE Owner on 05/04/2024Verified Service
Very professional and considerate.
by Joe S. on 04/06/2024Verified Service
Do not like essay questions
by 2009 VOLKSWAGEN JETTA SE Owner on 03/24/2024Verified Service
Everyone in the department was very helpful.
by 2018 VOLKSWAGEN JETTA S Owner on 03/02/2024Verified Service
Very good service. Got everything I needed done in a timely manner.
by 2017 VOLKSWAGEN JETTA SE Owner on 01/30/2024Verified Service
Excellent service! Walked me through the whole process.
by 2018 VOLKSWAGEN BEETLE SE Owner on 01/26/2024Verified Service
Professional personnel Forgot to wash car
by 2015 VOLKSWAGEN PASSAT SEL Owner on 01/23/2024Verified Service
Ppl that work here r Always polite
by Robert H. on 12/01/2023Verified Service
My wife only wants the dealership to care for her 2013 Passat. the Dealership here in Killeen, TX when it was owned a few years ago was outstanding. Then it was sold, and the service, friendliness, and price went downhill. Now they have a new owner. When we first took the car in, we were having running issues. They gave me a quote to replace the O2 sensor. the price was really high by a few hundred dollars and a part that takes 15 minutes for a DIYer to change. I called around to other dealerships. the one in Temple, TX and Georgetown, TX. They were way cheaper than the Killeen Dealer. I called to ask about why it is so much more. They said they would check. I did not hear from them, so I drove down to the dealership. I spoke with Bridegett in the service department. She was very friendly and wanted to know why they was such a difference between them and the other dealerships. She called the parts department, and they didn't have time to help her or come talk to me. She was not happy with this response he gave, and she took me back to speak with the gentleman. He was very rude, and we started to have some issues. I asked them to just button up the car and I'll tow it to the other dealer. Bridgett was not happy with this and really wanted me to stay. I was taken to the service manager Desire. She was very nice and had only been on the job for 2 days. She wanted to know why and how they could help. She went and found the parts manager. He was not sure why the price difference. He apologized for the treatment of the parts rep and explained they are in the process of cleaning house of individuals that were not a good fit for the new direction of this dealership. He did try to match the other dealers but was still off my $9.00. At this point even though it was only $9 I had now been there for 2 hours trying to solve this issue or just take my car. The service rep. Bridgett came and spoke with me and said don't worry about the $9. they will lower the price of the part and the mgr. Desire agreed to give us 10% off our entire job. We also needed a new Vacuum pump, and some other work. so, I also called the other dealerships about the price of the pump, and they again were way more expensive. Not only the part but also the labor. Bridgett took care of everything.
I later in the week received a call from the GM Josh Smith. I was shocked that he did actually call me. He is a great GM. Mr. Smith is setting into place a great direction for the business. They did fire the parts person. He actually said if I had any questions or concerns to please call him.
They went from zero stars for horrible customer service to saving it and going above and beyond to make things right and thus they get 5 stars. They gave my wife a loaner until her Passat was completed. With the lack of supply of parts, it was a couple weeks. If they keep the outstanding employees like Bridgett and Desiree. they will make the skies the limit for their growth. I would recommend going to the Killeen, TX Volkswagen as long as the service rep. Bridgett, service mgr. Desire and GM Josh are there.
by 2021 VOLKSWAGEN ATLAS SEL PREMIUM Owner on 11/19/2023Verified Service
Well taken care of. Great experience
by Kurt S. on 11/01/2023Verified Service
Friendly staff and good service. Car scheduled service was complete but recall wasn't.
