They were very informative about the situation of my car and kept me in the loop the whole process.Service agent Ron was always in contact with any downfalls that may have been found if any and all the service people was nice and attentive thanks again!!!!
by Kia of West Nyack on 09/24/2026
Detreill, we are glad to hear that you had a good experience with Ron and the rest of our team. Thank you for choosing Kia of West Nyack!
by 2027 KIA SPORTAGE SX PRESTIGE Shopper on 09/18/2026Verified Purchase
We had the Most Excellent experince working with the Kia of West Nyack Team. Our Salesman Khan Robaid was GREAT!! Khan and his team went above and beyond what was needed to put us in a new car very quickly. We needed a quick response and the came through for us!
by Kia of West Nyack on 09/21/2026
We're grateful to have you as a customer! It's wonderful to hear that Khan and our team pulled out all the stops to get you into a new ride quickly. Thank you for choosing Kia of West Nyack and for sharing your experience! Safe travels in your new 2027 Kia Sportage SX Prestige!
by 2024 KIA SORENTO S Owner on 07/26/2026Verified Service
I liked the urgency to get what I needed done. But the service writer took the day off the following day and I never got a call that my car was done until I showed up. I went to pick my car up at 12am and my windows were left down and my keys in the car on the seat practically saying " looking for a free ride?" The property isn't gated or anything and with that type of complacency, anything is up for grabs by a thief.
by Kia of West Nyack on 07/27/2026
Thank you for sharing your feedback. We're glad to hear you appreciated the urgency of our service but we sincerely apologize for the communication lapse and the way your car was left. This is not in line with our standards, and we'll address it immediately to ensure better care in the future. If there's anything more you'd like to discuss, please reach out to us directly. Thank you, Jamie Brown - Customer Care Manager - 845 320 3151
by Dawn G. on 07/06/2026Verified Service
Everyone is so nice and helpful. I recently brought the car in ,again after the service, for a noise I heard. They found the issue and fixed it. I wasnt charged a dime because the car is still under warranty which was great. The people there really go out of their way to help.
by Kia of West Nyack on 07/06/2026
Dawn, we're glad to hear our team took such good care of you. Thanks for choosing Kia of West Nyack and sharing your feedback. Safe travels!
by 2025 KIA SELTOS SX Owner on 06/21/2026Verified Service
I had a great experience with this shop. They were able to get me in the same day I called, which I really appreciated. Everyone was friendly and professional from the moment I arrived. They took my car in right away, quickly diagnosed the issue, and had it fixed in no time. The service was efficient, honest, and hassle-free. I would definitely recommend them and will be returning for any future service needs.
by Kia of West Nyack on 06/22/2026
Thank you for your thoughtful review! We're pleased to hear that you had a positive and efficient experience with our team. We look forward to serving you again in the future. See you next time at Kia of West Nyack! Safe travels!
by 2023 KIA FORTE LX/LXS Owner on 05/29/2026Verified Service
Quality here went down. 2.5 hours after I dropped my vehicle off and no one ever called to tell me it was ready. They charged me extra fees on the bill. I asked for an oil change, they did not put a new sticker in the window for my next oil change. The combination of all those things show a lackluster approach for good customer service. Not worth higher rates for standard gas station service.
by Kia of West Nyack on 05/29/2026
I'm really sorry to hear about your recent visit. We pride ourselves on providing high-quality service and communication but it sounds like we missed the mark here. I would love to discuss this further with you and address any outstanding issues, so please feel free to give me a call at your convenience. Thank you, Jamie Brown - Customer Care Manager - 845 320 3151
by 2021 KIA SELTOS S Owner on 04/03/2026Verified Service
The service was completed promptly. Ron, my adviser, was professional and clearly explained what needed to be done. He also kept me updated on the progress of the work. I can always depend on and trust Ron for his advice on what needs to be done. Thanks, Ron!
by Kia of West Nyack on 04/03/2026
Thank you for sharing your experience! We're delighted to hear that Ron provided clear communication and efficient service. We look forward to seeing you again at Kia of West Nyack! Safe travels ahead!
by 2025 KIA TELLURIDE EX/EX X-LINE/EX Owner on 03/28/2026Verified Service
I was satisfied with the service advisor and the service performed by the technician. The advisor was courteous and made sure all my needs were met.
What I didn't like was the difficulty I encountered trying to book my appointment. I had to call several times repeatedly being instructed to leave a message and wait for someone to return the call. This is an ongoing pattern with this dealership.
by Kia of West Nyack on 03/30/2026
We appreciate your feedback and apologize for the scheduling difficulties you experienced. Thanks for choosing Kia of West Nyackwe'll work on streamlining our process and look forward to serving you again! Safe travels!
by 2022 KIA NIRO LXS Owner on 02/02/2026Verified Service
Service was performed per 60000 mile check list. The car was 2700 miles short of the service but I opt for it. NYS inspection was done. I was in and out under 3 hours. My Service Advisor, Ruben Andres was gracious, as usual. Getting an appointment by phone after 4 promised callbacks was horrible. I used Carfax to procure my appointment. That's a drawback.
by Kia of West Nyack on 02/02/2026
Thank you for sharing your feedback about your time with Ruben! We endeavor to deliver seamless, attentive service at Kia of West Nyack. We're sorry to hear about the scheduling hiccup, and we'll make sure to work on this aspect moving forward. Safe travels!
by 2024 KIA SORENTO S Owner on 01/13/2026Verified Service
Top notch service, with a smile ! Highly recommend! All other dealership's service departments that I have been to, always take much longer than quoted and the environment is always stressed and negative. Not here, hands down the best experience, consistently.
by Kia of West Nyack on 01/13/2026
Thank you for your kind words! We're proud to offer top-notch service with a smile. We appreciate your business and your recommendation! -Kia of West Nyack
by 2025 KIA K4 LX/LXS Shopper on 01/08/2026Verified Purchase
I definitely recommend this dealer for business.. They are very knowledgeable and professional and make you feel like family this is a place to do business and to purchase your first or a vehicle of your choice thanks again for your help and service and me get the car I wanted
by Kia of West Nyack on 01/08/2026
We're honored by your recommendation! Thank you for choosing Kia of West Nyack and for sharing your experience with our knowledgeable and professional team. We look forward to seeing you again in the future!
by 2014 KIA FORTE LX Owner on 12/14/2025Verified Service
Always a pleasure to deal with Ron Andre (service dept) as he is an excellent customer service person for your company- professional, courteous, knowledgeable & follows thru on customer request. Also think your entire Service dept does job well done.
by Kia of West Nyack on 12/14/2025
Thank you for your fantastic review! We're so glad to hear Ron and our entire service team made your experience top-notch. We look forward to serving you again here at Kia of West Nyack!
by 2019 KIA OPTIMA LX/S Owner on 12/11/2025Verified Service
I have needed to bring my car in more times than I can count for the same issue. I am out approximately $1000 in rental car fees that were supposed to be reimbursed but never were. My car still has a light on that they supposedly fixed 5 times, and now they broke the driver seat adjustment button off and won't call me back.
by Kia of West Nyack on 12/11/2025
I'm really sorry to hear about the ongoing issues you've faced and the inconvenience it has caused. We take feedback like this seriously, and we'd like to personally assist in addressing these concerns, including your rental car reimbursement and the seat adjustment button. Please reach out directly so we can work towards a resolution together. Thank you, Jamie Brown - Customer Care Manager - 845-353-1919 x 3151
by 2023 KIA SELTOS EX Owner on 11/23/2025Verified Service
Service department is a scam. I brought my car in to have a warning light checked before getting it inspected. I was told the car would not pass unless I paid for several unnecessary services. It was a lie. I took my car somewhere else for an inspection and the DMV confirmed that it had already passed last week at KIA West Nyack.
by Kia of West Nyack on 11/24/2025
We're truly surprised to read this, and we want to assure you that we don't aim to mislead our customers. We understand it's frustrating to spend time on these things, so we would like to speak with you about what occurred here. Please contact us at your earliest convenience. Thank you, Jamie Brown - Customer Care Manager - 845-353-1919 x 3151
by 2027 KIA SPORTAGE S Shopper on 09/20/2026Verified Purchase
My experience was very good. Our sales rep Oliver was very professional and did an excellent job throughout the process.
by Kia of West Nyack on 09/21/2026
Thank you for choosing Kia of West Nyack and for sharing your experience. We're pleased to hear that Oliver was professional and helpful. Enjoy your new ride!
by 2023 KIA SPORTAGE SX PRESTIGE Owner on 09/11/2026Verified Service
The time was super delay! Omg 3 hrs for an oil change.! That's very frustrating I'm very upset about that. I don't visit that's place anymore
by Kia of West Nyack on 09/14/2026
We sincerely apologize for the long wait time during your recent service visit, as this is not the level of efficiency we strive to provide. I understand how frustrating it can be to spend an extended amount of time on a routine oil change, and I assure you that we take your feedback seriously. Please don't hesitate to reach out to us directly if you'd like to share anything else. Best, Jamie Brown - Customer Care Manager - 845 320 3151
by 2026 KIA CARNIVAL EX Owner on 09/10/2026Verified Service
The customer service was excellent! Everyone was extremely helpful in answering my questions, and showed how they care about me and my new car. Thanks!!
by Kia of West Nyack on 09/11/2026
Thank you for sharing your awesome review! We love to hear that you feel so well cared for by our team! We wish you and your new car safe travels ahead. - Kia of West Nyack
by 2027 KIA TELLURIDE SXP/X-LINE SXP Owner on 09/10/2026Verified Service
Ron from service was great as always!! He is a true professional who keeps you in the loop consistently on what's going on with the vehicle!! Ron is amazing!!
by Kia of West Nyack on 09/13/2026
Thank you for your kind words about Ron! We appreciate your support and look forward to taking care of you and your vehicle again in the future. See you next time at Kia of West Nyack!
by 2018 KIA SORENTO EX Owner on 08/28/2026Verified Service
Ron was very professional as always He explained all about the services provided as well as updating me on the status because I dropped off the car. I also appreciated the ride to and from work.
by Kia of West Nyack on 08/28/2026
Thank you for your feedback! We're glad Ron provided excellent service and updates at Kia of West Nyack. We look forward to assisting you again!
by 2024 KIA CARNIVAL EX Owner on 08/28/2026Verified Service
Horrible. They sweet talk you and then never complete the service. My car had to go back 4 times for 1 recall.
by Kia of West Nyack on 08/28/2026
We'd like to sincerely apologize for any inconvenience you've experienced with our service. It's never our intention to provide anything less than top-quality assistance, and we're grateful that you've brought this matter to our attention. We take all feedback seriously, and we would appreciate the opportunity to rectify the situation. If you're open to it, please give us a call and we'll do everything we can to make things right. Thank you, Jamie Brown - Customer Care Manager - 845 320 3151
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Service Information
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5,388 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Kia of West Nyack specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Kia of West Nyack specializes in these makes, in addition to many others.
What do verified customers think about Kia of West Nyack in West Nyack, NY?
Verified customers who visit Kia of West Nyack in West Nyack, NY rate this business 4.5 out of 5 stars, with 697 reviews. 5,388 customers favorited this location.
How can I contact Kia of West Nyack in West Nyack, NY?
To reach the sales team at Kia of West Nyack in West Nyack, NY, call (845) 295-3967. To reach the service department, call (833) 721-6495
How can I schedule a service appointment with Kia of West Nyack in West Nyack, NY?
What are the shop amenities offered by Kia of West Nyack in West Nyack, NY?
Kia of West Nyack in West Nyack, NY offers the following amenities: Business Center, Complimentary Drinks, Courtesy Shuttle, Free Car Wash, Free Wi-Fi, Mobile Charging Station and Snacks.
Does Kia of West Nyack in West Nyack, NY have a service center?
Yes, Kia of West Nyack in West Nyack, NY does have a service center. You can contact the service department at (833) 721-6495.
