We set a price, discussed trade in, & set a date to come in to purchase the vehicle which was 4 days later due to having a 2 hour drive. They sold the vehicle prior to us coming in. Then someone proceeded to call 2 days later & ask us if we were still interested in the vehicle (she wasn't updated on the status of the vehicle) but it felt like a kick in the face.
by Kia of Riverdale on 05/26/2025
Hello
My name is Arnold, and I am the Customer Service Manager here at Kia of Riverdale. Please accept my sincere apologies for your recent negative experience. Our goal is always the total satisfaction of our customers. I'd like to discuss what occurred and how we might make it up to you. At your convenience, please contact us directly at 330-439-5721. We value our customers' opinions and thank you for bringing this to our attention.
Respectfully,
Arnold
Customer Service Manager
330-439-5721
by Bethany Q. on 02/04/2025Verified Shopper
They ran my credit and everything came back fine and good to go. They told me to put the car on my insurance so I did, then I asked for a break down of the bill so I can see all fees they charged and since then I haven't heard back any ANYONE and I been calling for 2 days now. Waste of time. Salesman Ali is also the worse salesman's I ever seen.
by Kia of Riverdale on 02/05/2025
Hello
My name is Arnold and I am the Customer Service Manager here at Kia of Riverdale. Please accept my sincere apologies for your recent negative experience. Our goal is always the total satisfaction of our customers. I'd like to discuss what occurred and how we might make it up to you. At your convenience, please contact us directly at 330-439-5721. We value our customers' opinions, and thank you for bringing this to our attention.
Respectfully,
Arnold
Customer Service Manager
330-439-5721
by 2022 KIA K5 GT LINE Owner on 01/17/2025Verified Service
The service I needed was taken care of which is great! But the customer service was not good. The front desk employee was rude, and passive aggressive with me and to other customers. They were also coughing for a straight 3 hours that I was there waiting for my car and I found that very uncomfortable as they are dealing with customers. They did not wear a mask either.
by Kia of Riverdale on 01/17/2025
Hello
My name is Arnold and I am the Customer Service Manager here at Kia of Riverdale. Please accept my sincere apologies for your recent negative experience. Our goal is always the total satisfaction of our customers. We value our customers' opinions, and thank you for bringing this to our attention. I will forward this to our service team to improved our services.
Respectfully,
Arnold
Customer Service Manager
by 2015 DODGE GRAND CARAVAN SXT Owner on 10/31/2024Verified Service
Terrible. They lie. They ran my credit 4 times and felt forced! Then lied about my brakes and said they were fine. Refused to document it and now I had to go elsewhere where I was told they can't believe I was told they were fine even though my foot touched the floor trying to brake! On top of that, the staff there and the new gm are all liars and deny ever meeting/talking to you!
by Kia of Riverdale on 11/04/2024
Hello
My name is Arnold and I am the Customer Service Manager here at Kia of Riverdale. Please accept my sincere apologies for your recent negative experience. I will forward this to our Service Team to help you on this. We value our customers' opinions, and thank you for bringing this to our attention.
Respectfully,
Arnold
Customer Service Manager
by 2021 KIA SPORTAGE LX Owner on 05/19/2025Verified Service
They loosen a part on my battery when they tried rotating the tired. My car was shutting off and I didn't understand why. I've been waiting 2 weeks for the part and to get it fix Kia of Riverdale 4/2025
by Felix A. on 04/01/2025Verified Shopper
The salesperson was pleasant, but the floor manager was not very flexible or willing to negotiate. After refusing to discuss accept or discuss any discounts, they lowered the price on their website the following week.
by Kia of Riverdale on 04/02/2025
Hello
My name is Arnold and I am the Customer Service Manager here at Kia of Riverdale. Please accept my sincere apologies for your recent negative experience. Our goal is always the total satisfaction of our customers. I'd like to discuss what occurred and how we might make it up to you. At your convenience, please contact us directly at 330-439-5721. We value our customers' opinions, and thank you for bringing this to our attention.
Respectfully,
Arnold
Customer Service Manager
330-439-5721
by 2024 KIA SPORTAGE EX Owner on 03/03/2025Verified Service
Easy to schedule appointment. My car was taken on time and the service was done quickly and in a reasonable amount of time. Service person was very nice.
by Kia of Riverdale on 03/03/2025
Thank you for your 5-star rating! We appreciate your positive feedback on our easy appointment scheduling, prompt service, quick service completion, and our friendly service person. We are thrilled to hear about your great experience!
by Juan I. on 02/11/2025Verified Purchase
Don't buy here, I bought a 2016 Corvette and after two months it broke down with only 25 thousand miles and they never fixed me, they gave me many numbers to call and no one solved me
by Kia of Riverdale on 02/12/2025
Hello
My name is Arnold and I am the Customer Service Manager here at Kia of Riverdale. Please accept my sincere apologies for your recent negative experience. Our goal is always the total satisfaction of our customers. We value our customers' opinions, and thank you for bringing this to our attention. I will forward this to our sales team to help and improved our services.
Respectfully,
Arnold
Customer Service Manager
by Victor S. on 01/09/2025Verified Shopper
They lied , they posted a car that was damaged. Fake advertisement. I called to check if the car was available they said yes . When I arrived to the dealership they said they car damage and it's sold as is .the car was in the service department.
by Kia of Riverdale on 01/10/2025
Hello
My name is Arnold and I am the Customer Service Manager here at Kia of Riverdale. Please accept my sincere apologies for your recent negative experience. Our goal is always the total satisfaction of our customers. I'd like to discuss what occurred and how we might make it up to you. At your convenience, please contact us directly at 330-439-5721. We value our customers' opinions, and thank you for bringing this to our attention.
Respectfully,
Arnold
Customer Service Manager
330-439-5721
by Joe C. on 12/26/2024Verified Shopper
I provided a decent offer (asking price all in) but it wasn't accepted. The car is sitting in the lot (6months) and the mention of making more money in an auction was brought up as an excuse not to take offer.
by Kia of Riverdale on 12/27/2024
Thank you for sharing your experience with us. We appreciate your feedback regarding the offer on the car and the concerns raised about the auction. We apologize for any inconvenience this may have caused and would like to discuss how we can improve your experience.
by 2022 BMW X7 M50I Owner on 12/15/2024Verified Service
Went there with my car working well and left with tire allignment all messed up. I called them and left a voicemail but no reply.
Even with one more free service remaining, i'll just go to another location for service
by Kia of Riverdale on 12/16/2024
Hello
My name is Arnold and I am the Customer Service Manager here at Kia of Riverdale. Please accept my sincere apologies for your recent negative experience. Our goal is always the total satisfaction of our customers. We value our customers' opinions, and thank you for bringing this to our attention. I will forward this to our service team to help you.
Respectfully,
Arnold
Customer Service Manager
by Chaim K. on 10/27/2024Verified Purchase
They want the sale from you but once you buy the car there is no one to talk to. I have several issues with the vehicle. Some of them was discussed before buying it. Contact them a few times didn't get a proper response
by Kia of Riverdale on 10/28/2024
Hello Chaim
My name is Arnold and I am the Customer Service Manager here at Kia of Riverdale. Please accept my sincere apologies for your recent negative experience. Our goal is always the total satisfaction of our customers.
I'd like to discuss what occurred and how we might make it up to you. At your convenience, please contact us directly at 330-439-5721.
We value our customers' opinions, and thank you for bringing this to our attention.
Respectfully,
Arnold
Customer Service Manager
330-439-5721
by 2016 KIA SEDONA SXL Owner on 10/16/2024Verified Service
Been taking my Sedona here for almost a decade. Service advisors are always great. Friendly and answer all my technical questions.
by Kia of Riverdale on 10/28/2024
Thank you for the 5-star rating! We are thrilled to hear that you have been bringing your Sedona to us for almost a decade. Our service advisors are always committed to providing friendly and knowledgeable assistance, and we appreciate your kind words. Thank you for your continued loyalty and trust in our services!
by Jonell D. on 09/08/2024Verified Shopper
The used car I came to see had been sold and the dealership's digital salesperson had not notified me.
by Kia of Riverdale on 09/09/2024
Hello
My name is Arnold and I am the Customer Service Manager here at Kia of Riverdale. Please accept my sincere apologies for your recent negative experience. Our goal is always the total satisfaction of our customers. I'd like to discuss what occurred and how we might make it up to you. At your convenience, please contact us directly at 330-439-5721. We value our customers' opinions, and thank you for bringing this to our attention.
Respectfully,
Arnold
Customer Service Manager
330-439-5721
by 2023 KIA SPORTAGE LX Owner on 06/15/2024Verified Service
They are not giving me to my car at right time
1. 30 hours late
So I missed my job that day
So reducal
They are not professional
by Kia of Riverdale on 07/16/2024
Hello
My name is Arnold and I am the Customer Service Manager here at Kia of Riverdale. Please accept my sincere apologies for your recent negative experience. Our goal is always the total satisfaction of our customers.
I'd like to discuss what occurred and how we might make it up to you. At your convenience, please contact us directly at 330-439-5721.
We value our customers' opinions, and thank you for bringing this to our attention.
Respectfully,
Arnold
Customer Service Manager
330-439-5721
by 2021 KIA SPORTAGE LX Owner on 04/20/2024Verified Service
On 4-4-24 car was not serviced all we did was have a service mgr.drive with us to take car for a test drive so he can hear noise thumping in front wheel he did also when we got car 2 months ago was given with 2 almost bald tires and rust in rear on brakes so all they did was spray over rust this needs to be repaired so no service was done I don't know why they put that car has to go back.
by Kia of Riverdale on 07/16/2024
Hello
My name is Arnold and I am the Customer Service Manager here at Honda of Cleveland Heights. Please accept my sincere apologies for your recent negative experience. Our goal is always the total satisfaction of our customers.
I'd like to discuss what occurred and how we might make it up to you. At your convenience, please contact us directly at 330-439-5721.
We value our customers' opinions, and thank you for bringing this to our attention.
Respectfully,
Arnold
Customer Service Manager
330-439-5721
by Gavriel P. on 12/01/2022Verified Shopper
Two sales reached out to me and seemed to be competing with each other which was uncomfortable. Neither one told me that the car I was interested in was sold already, when I found out and reached out to confirm, it took two days for either one to respond and confirm. Wouldn't want to do business with this dealership.
by Kia of Riverdale on 03/06/2024
Thank you for sharing your experience with us, Gavriel. We appreciate your feedback and apologize for the discomfort you experienced with our sales team. Rest assured that we will address the communication issues you outlined and strive to ensure a more seamless experience in the future.
by Christian M. on 06/07/2025Verified Shopper
I liked the communication throu telphone but not the dealer it self
by Kia of Riverdale on 06/09/2025
Hello
My name is Arnold, and I am the Customer Service Manager here at Kia of Riverdale. Please accept my sincere apologies for your recent negative experience. Our goal is always the total satisfaction of our customers. I'd like to discuss what occurred and how we might make it up to you. At your convenience, please contact us directly at 330-439-5721. We value our customers' opinions and thank you for bringing this to our attention.
Respectfully,
Arnold
Customer Service Manager
330-439-5721
by 2023 HONDA HR-V LX Shopper on 06/06/2025Verified Purchase
Very good buying experience.No negatives during the car buying process.
by Kia of Riverdale on 06/09/2025
Thank you for your 4-star rating! We are thrilled to hear that you had a very good buying experience with us, and it's wonderful to know that there were no negatives during the car buying process. We appreciate your feedback!
by 2021 KIA FORTE FE/LXS Owner on 05/20/2025Verified Service
Over all very good good waiting lounge is good very and free WiFi
by Kia of Riverdale on 05/21/2025
Thank you for your 5-star rating! We are glad to hear that you found our waiting lounge and free WiFi very good. We appreciate your positive feedback and hope to welcome you back soon!
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3,058 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Kia of Riverdale specializes in these services, in addition to many others.
Auto Maintenance
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Top Makes Serviced
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What do verified customers think about Kia of Riverdale in Riverdale, NJ? Verified customers who visit Kia of Riverdale in Riverdale, NJ rate this business 3.2 out of 5 stars, with 76 reviews. 3,058 customers favorited this location.How can I contact Kia of Riverdale in Riverdale, NJ? To reach the sales team at Kia of Riverdale in Riverdale, NJ, call (973) 576-5810. To reach the service department, call (973) 453-0930How can I schedule a service appointment with Kia of Riverdale in Riverdale, NJ? You can schedule a service appointment at Kia of Riverdale in Riverdale, NJ through CARFAX.Does Kia of Riverdale in Riverdale, NJ have a service center? Yes, Kia of Riverdale in Riverdale, NJ does have a service center. You can contact the service department at (973) 453-0930.
