by 2024 KIA EV6 LIGHT/WIND Owner on 06/10/2025Verified Service
My car was there for 2 weeks, no updates from their Service Advisor. Left messages for the Service Manager, no call back. I had to contact Kia Customer Car to get authorization for a rental since dealer wasn't communicating on how long the car was going to take for repairs.
by 2019 KIA NIRO EX PREMIUM Owner on 05/26/2025Verified Service
Can't wait for my warranty to expire so I never have to visit this shop again. Customers wait hours (even with appointments) while staff socialize with each other. Customer service reps don't call with updates and/or don't answer direct their direct lines
by Kia of Downtown Los Angeles on 05/27/2025
Hello. Your service experience is important to us. I would like a chance to speak with you about the wait time you encountered during your recent service appointment, as well as the level of communication our Service Team provided you with regarding the status of your vehicle. Please email me with your preferred contact information. Thank you, Eric Espinoza, Kia Downtown Los Angeles, eric.espinoza@kiaofdtla.com
by 2024 KIA EV9 WIND Owner on 05/09/2025Verified Service
Very kind staff. The sales staff were incompetent, and lied to us about driving the wrong car over, causing us to be late relieving our babysitter, knowing full well we had a time constraint.
The repair staff? Rock stars. Michaela was kind and helpful. Refused to let me take the metro home. Don't know his name, but the Marine running the show exudes competence.
by Kia of Downtown Los Angeles on 05/09/2025
We appreciate your feedback and are glad to hear you had a positive experience with our repair team at Kia of Downtown Los Angeles. We take these concerns seriously and will address the issue with our sales staff internally. Your insights help us improve, thank you for sharing them.
by 2021 KIA FORTE FE/LXS Owner on 04/29/2025Verified Service
Very poor.
Not only did I wait over 2.5 hours for an oil change, I was not given the discounts offer on their website.
I have left several messages and was told I would receive a return call and to date, no one has called or left a message for a follow up. VERY Dissappointing
by Kia of Downtown Los Angeles on 04/29/2025
Hello, customer satisfaction is a top priority for us. I would like the opportunity to address your feedback regarding the price of an oil change performed by our Service Team, as well as the wait you experienced and the level of communication you received. If you could please email me with your preferred contact information, it would be greatly appreciated. Best regards, Eric Espinoza, Kia Downtown Los Angeles, eric.espinoza@kiaofdtla.com
by 2023 KIA SORENTO EX Owner on 04/24/2025Verified Service
Well to be honest I left the place for a year and finally I decided to come back and so happy that they got new employees who really care about customers needs.
Mykel Avanacian was the representative who assist me and he really have lots of knowledge and super excellent on customer service.
Employees like him is what kia downtown needs
So happy with his service.
And do proud of management for listening to customers concerns.
by Kia of Downtown Los Angeles on 04/24/2025
We're pleased to hear you've noticed positive changes at Kia of Downtown Los Angeles. It's great that our team met your expectations, and we appreciate you highlighting their effort. Thank you for sharing your experience with us.
by 2023 KIA FORTE LX/LXS Owner on 04/22/2025Verified Service
This time around I was helped by a lady name Desire. She went beyond my expectations to accommodate my son and I. Both cars were serviced the same day. At the beginning I got someone who didn't know how to help me and that's when Desire stepped in to help all the way to the end.
by Kia of Downtown Los Angeles on 04/22/2025
We're glad to hear you had a positive experience with our team at Kia of Downtown Los Angeles. It's great that your vehicles were serviced as expected. Thank you for choosing us for your car service needs.
by 2024 KIA EV9 GT LINE Owner on 04/14/2025Verified Service
This place is terrible. The disconnected my security camera, not just turned off but took the wires out. They curbed my rim and then refused to respond when I asked about the damages. They also broke my 12v DC plug and didn't do all of the factory recall items. I will never buy another Kia product again.
by Kia of Downtown Los Angeles on 04/18/2025
Hello, we value your feedback here at Kia of Downtown Los Angeles, and would like to discuss the post-service condition of your vehicle. Could you please send me your contact information so we address this further? - Thank you, Eric Espinoza, Kia Downtown Los Angeles, eric.espinoza@kiaofdtla.com
by 2024 KIA TELLURIDE EX/EX X-LINE Owner on 03/24/2025Verified Service
Hello, I believe it was Desiree that helped me. She provided excellent customer service! As a new Kia Telluride owner I was a little concerned with how this service would go, she really took care of me and answered all of my questions. Awesome, Awesome, Awesome employee you have there with this young lady!
by Kia of Downtown Los Angeles on 03/24/2025
Thank you for sharing your positive experience with us at Kia of Downtown Los Angeles. We're glad to hear our team provided you with the support and assistance you needed. Enjoy your new Kia Telluride!
by 2022 KIA EV6 GT LINE Owner on 02/03/2025Verified Service
Kia DTLA has serviced my car since new and are typically good at communicating . but many times the service rep's don't check the optional updates for the vehicle causing at times a second visit for updates that could have been done at the time of scheduled service .
by Kia of Downtown Los Angeles on 02/04/2025
Hello, thank you for sharing your feedback. If you would like to discuss your review further in regards to your communication with our Service Team, please contact me at your earliest convenience. -Best, Eric Espinoza, Kia Downtown Los Angeles, eric.espinoza@kiaofdtla.com
by 2023 KIA SORENTO SX PRESTIGE Owner on 02/03/2025Verified Service
They rotated my tires, but didn't fill them. They reset that smelly a/c thingy, but it smelled like perfume for a few days afterwards. They left the passengers seat back, as if someone had been napping in my car. And they never give a courtesy clean- which my other car's service station always does.
by Kia of Downtown Los Angeles on 02/03/2025
Hello. We appreciate you taking the time to share your feedback. I would like the chance to speak with you about your recent experience with our Service Department regarding a tire rotation and the condition in which you received your vehicle. It would be greatly appreciated if you would kindly email me with your preferred contact details at a time that is best for you. Thank you, Eric Espinoza, Kia Downtown Los Angeles, eric.espinoza@kiaofdtla.com
by 2021 KIA RIO LX/S Owner on 01/22/2025Verified Service
Good service and helpful service representative. Compared to previous visits, I feel that little by little they are improving their work ethic. Service department is more informative in terms of service being done, price, and ETA. Hopefully it stays like this.
by Kia of Downtown Los Angeles on 01/22/2025
Thank you for sharing your experience and observing the improvements at Kia of Downtown Los Angeles. We strive to provide informative updates regarding services, pricing, and timing. Your insights are valuable, and our commitment remains in maintaining high-quality service levels.
by 2021 KIA TELLURIDE S Owner on 01/21/2025Verified Service
Coolant leaking and oil leaks problems, I paid $240 for diagnosis then they just wiped and didn't repaired. They didn't find any problem they said. 1 week later started again same problems. They didn't cover for rental car payments I paid $153 and today too $153 for 3days .
by Kia of Downtown Los Angeles on 01/21/2025
Hello. Your feedback is very important to us here. I would like the chance to speak with you about your recent experience with our Service Department regarding the diagnostics of your vehicle and the associated cost. It would be greatly appreciated if you would kindly email me with your preferred contact information to me at a time that works best for you. Thank you, Eric Espinoza, Kia Downtown Los Angeles, eric.espinoza@kiaofdtla.com
by 2021 KIA FORTE FE/LXS Owner on 10/04/2024Verified Service
Good, The change of the car oil was excellent, the service although every time we go there is always the problem with the fact that the insurance we pay never appears in the system and they always charge us, we have to call the person who sold us the car and wait a long time for them to solve that they say that if it is solved but we go back for something and it comes back and it happens
by Kia of Downtown Los Angeles on 10/05/2024
We appreciate your positive feedback about the oil change at Kia of Downtown Los Angeles. We'd like to discuss and improve the insurance issue you're experiencing, so please consider reaching out to us directly. Your input is invaluable for making our services smoother for everyone.
by 2023 KIA RIO LX/S Owner on 09/23/2024Verified Service
They did not hesitate to bring me in immediately to address my flat tire. I had a new one installed in 90 minutes. They did a courtesy inspection as well, free of charge. They were polite, knowledgeable, and only interested in my safety and getting me back on the road. KIA of DTLA Service is great! [verified]
by Kia of Downtown Los Angeles on 09/23/2024
Thanks for your feedback. Kia of Downtown Los Angeles takes pride in keeping our customers safe and satisfied. Enjoy the drive!
by 2024 KIA K5 LXS Owner on 08/04/2024Verified Service
The result of my car being fixed was wonderful. It just took a while to get corrected. Three weeks that first time and it wasn't fixed. I returned the car that same day I picked it up. Then another 7 to 10 days after that. Other than that customer services was wonderful.
by Kia of Downtown Los Angeles on 08/05/2024
Hello, thank you for sharing this with us here at Kia of Downtown Los Angeles. It makes me glad to know that you are pleased with the repairs performed on your vehicle, however, I would appreciate the chance to discuss the length of your experience with our Service Team. Could you please reach out to me with your preferred contact information? Eric Espinoza, Kia Downtown Los Angeles, eric.espinoza@kiaofdtla.com
by 2012 KIA RIO LX Owner on 08/03/2024Verified Service
The work itself was fine but the overall experience was not good. Most of the employees are very dismissive with a slight attitude if asked a question like they don't want to be bother any further than checking your car in and out of their shop. And the guys in parts are the same way if you can get a hold of one.
by Kia of Downtown Los Angeles on 08/04/2024
Hello. We appreciate you taking the time to share your feedback and are pleased to know that the work completed on your vehicle was good. However, we would like to speak with you about the level of customer service you received from our Service Team as well as your experience when contacting our Parts Department. Please send us your best method of contact so we can discuss this further. Thank you, Kia Downtown Los Angeles, Alan.kassira@kiaofdtla.com
by 2013 KIA OPTIMA LX Owner on 05/26/2025Verified Service
What I liked was the time I got in and out for my oil change service.
What I didn't like was the brush of asking about the engine of the car.
by Kia of Downtown Los Angeles on 05/27/2025
Thank you for your feedback about the oil change service at Kia of Downtown Los Angeles. If you'd like to discuss any concerns, our team is here to help.
by 2025 KIA SORENTO S Shopper on 05/20/2025Verified Purchase
Got a great deal on a used 25 Sorento. 1.9% financing. The salesman sent me an extra key fob at no charge when I asked to buy one.
by Kia of Downtown Los Angeles on 05/22/2025
We appreciate you sharing your positive experience with us. We're glad to hear that our team could assist you with the extra key fob and financing. Enjoy your 25 Sorento!
by Tlnelson 1. on 05/19/2025Verified Service
Great experience for me. They didn't rush the work nor did they begin any work on my vehicle until I approved the work ordee.
by Kia of Downtown Los Angeles on 05/21/2025
We're glad you had a positive experience with us at Kia of Downtown Los Angeles. Your feedback on the repair process is much appreciated.
by 2018 KIA SOUL Owner on 05/09/2025Verified Service
I was very satisfied with the service and kindness of Mr. Arturo Diaz. Very friendly and professional.
by Kia of Downtown Los Angeles on 05/09/2025
Thank you for sharing your experience with us. We're pleased to hear that our team made a positive impression during your visit to Kia of Downtown Los Angeles.
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Service Information
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12,361 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Kia Downtown Los Angeles specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Kia Downtown Los Angeles specializes in these makes, in addition to many others.
Honda
Hyundai
Kia
Nissan
Toyota
Shop Amenities
Business Center
Free Wi-Fi
About Us
There are so many ways that we appeal to our customers, and it all starts with offering you a comprehensive dealership experience here at Kia Downtown Los Angeles. You get all your bases covered from the moment you walk in, and have us to help you ev...
What do verified customers think about Kia Downtown Los Angeles in Los Angeles, CA? Verified customers who visit Kia Downtown Los Angeles in Los Angeles, CA rate this business 3.7 out of 5 stars, with 650 reviews. 12,361 customers favorited this location.How can I contact Kia Downtown Los Angeles in Los Angeles, CA? To reach the sales team at Kia Downtown Los Angeles in Los Angeles, CA, call (213) 652-6218. To reach the service department, call (213) 788-1539How can I schedule a service appointment with Kia Downtown Los Angeles in Los Angeles, CA? You can schedule a service appointment at Kia Downtown Los Angeles in Los Angeles, CA through CARFAX.What are the shop amenities offered by Kia Downtown Los Angeles in Los Angeles, CA? Kia Downtown Los Angeles in Los Angeles, CA offers the following amenities: Business Center and Free Wi-Fi.Does Kia Downtown Los Angeles in Los Angeles, CA have a service center? Yes, Kia Downtown Los Angeles in Los Angeles, CA does have a service center. You can contact the service department at (213) 788-1539.
