by 2021 TOYOTA TACOMA DBL CAB/SR/SR5/TRD Owner on 11/18/2025Verified Service
I always make a appointment to do the service and usually they respect the time, the only suggestion that i have on the video that they send you to tell you about any issues, sometimes they show when they are draining the oil,but i'll be nice to see the oil filter when they are replacing it.
by Ken Garff Nissan Orem on 12/29/2025
Thank you for sharing your experience! We value your feedback and your business and will pass this along to our team. Please reach out if there is anything else we can assist you with!
John Goodman, Service Manager jgoodman@kengarff.com
by 2023 NISSAN PATHFINDER PLATINUM Owner on 10/01/2025Verified Service
Set an appointment in August for warranty work. Got to the dealership and they said the didn't have time that day and to come back.
Set an appointment in September on a Friday. They had to order the part and said the car would be done Saturday. It wasn't done until Monday.
by Ken Garff Nissan Orem on 10/03/2025
Thank you for the review. We always want our customers to be 100% happy with their time spent in our service department, and we are sorry to hear that we were not able to provide you with a 5-star experience. We are currently reviewing the circumstances regarding your review. If you'd like to share more about this experience, please reach out to our team directly using the contact information below.
John Goodman, Service Manager jgoodman@kengarff.com
by 2021 TOYOTA HIGHLANDER XLE Shopper on 08/28/2025Verified Shopper
I spoke with Maisa, he was an honest and straight forward salesman. However, we found the vehicle we were looking for the day before we were going to the dealership and look at the 4Runner they had listed. I was running from dealerships (Bad experiences scoundrels) if I were to go back to a dealership I would definitely call Maisa at Ken Garff Downtown.
by 2017 NISSAN SENTRA SR TURBO/NISMO Owner on 06/27/2025Verified Service
Each time I have gone there I have been very impressed with service received. Unlike other dealers they are not always recommending unnecessary things trying to pad the bill. I also really like their video inspection so you can see exactly what it is on your car, the online appt system is easy to use. I would definitely recommend them to anyone in the area that needs to have their Nissan serviced.
by Ken Garff Nissan Orem on 10/03/2025
Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!
by 2018 INFINITI QX80 BASE/SIGNATURE Owner on 05/28/2025Verified Service
I asked that they resolve my "check engine" light for the SECOND time. It has not been resolved! So, I have paid twice for services that did not resolve the ONLY problem that I needed corrected.
The service contact was friendly, BUT his technicians are garbage!!
by Ken Garff Nissan Orem on 05/29/2025
Thanks for taking the time to share your experience. We want all of our customers to be happy with their time spent at our service department, and we are sorry to hear that your experience did not meet that expectation. We are currently evaluating the circumstances regarding your review. In the meantime please feel free to contact us directly using the information below.
John Goodman, Service Manager jgoodman@kengarff.com
by Robbie D. on 04/17/2026Verified Purchase
Follow through, responded to all my requests for information, including sending me pictures and videos. Courteous, friendly, very service oriented. Great experience.
by 2019 NISSAN ROGUE S/SL/SV Owner on 10/24/2025Verified Service
It was the fastest oil change ever. The service person I spoke with was very knowledgeable, friendly, had a great personality. Explained why everything needed done.
by Ken Garff Nissan Orem on 12/29/2025
Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!
by 2018 NISSAN PATHFINDER S/SV/SL/PLAT Owner on 06/23/2025Verified Service
They are usually fast, complete, and professional, but I'm worried they lied to me this time because they said we needed a brake fluid flush even though we did that with our last oil change. Trust meter is low right now.
by Gary A. on 04/03/2025Verified Shopper
They reached out to me about a car I had interest in having seen it online. They contacted me to let me know that the vehicle had sold just that morning. I thought that was going the extra mile to win a new customer! I will most definitely be talking with them for my next purchase!
by 2012 NISSAN VERSA S/SV/SL Owner on 03/06/2025Verified Service
I appreciated the reminders to perform certain maintenance procedures, which procedures I did have done. I also appreciate the videos sent pertaining to the visual scanning of potential problems. Good customer service as well, and I like having the shuttle available.
by Ken Garff Nissan Orem on 03/07/2025
Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!
by 2018 NISSAN PATHFINDER S/SV/SL/PLAT Owner on 01/11/2024Verified Service
We thought we had an oil leak and we also needed our emissions test to get registration updated. They gave us the customary video inspection and explained everything they saw. They kept prices down by not suggesting things that weren't needed. They did emissions and registration on-site.
by 2018 NISSAN ALTIMA 2.5/S/SV/SL/SR Owner on 10/03/2023Verified Service
I went in for 60,000 mile service (Oil change and tire rotation). They found over $800 worth of other work that needed to be done, but never got around to doing the originally desired work and got the mileage totally wrong (49,680 mi versus 60,231). I had to go back another day to get the basic work done.
Not a good overall experience.
by 2015 NISSAN VERSA NO S/SPLUS/SV/SR/SL Owner on 08/26/2023Verified Service
They changed the brakes and ran the car and discovered that my car had another issue. It was a little expensive but I am sure that the service and the certified labor is worthy. I am happy how my car runs now. Thank you. Javier was our technician representative. I highly recommend him.
by 2021 NISSAN ROGUE SL Owner on 07/23/2023Verified Service
Went in the shop for a oil change with no cracks in my windshield or rock chip and when the car was finished and I walked out to get into my car and the windshield was cracked and when I was talking with the shops manager he kept blaming me that caused it and they wont replace it
by 2015 INFINITI QX60 Owner on 02/27/2023Verified Service
Easily scheduled appointment online, which actually had to be changed three times die to weather. Emissions were checked in timely fashion at a reasonable cost. After the emissions test was cleared, I was able to renew my annual tag onsite at the dealership. Great experience!
by 2012 NISSAN SENTRA/S/SR/SL Owner on 07/15/2022Verified Service
I couldn't contact the service shop calling multiple times a day for 10 days. They didn't fix the problem or give any solution aside from replacing the entire transmission (and taking it to another shop they have fixed it for less than 10% the cost that nissan wanted to)
by 2014 NISSAN ALTIMA 2.5/S/SV/SL Owner on 12/09/2021Verified Service
I had a very good experience here! The service advisor was really friendly and thoroughly explained everything. I had an oil change and tire rotation done and got a great deal with the coupon that came in the mail. It would've been better if all the workers had worn masks to make the customers feel that they care about our safety. It was only my first time here so it might be too soon to tell, but overall a great experience
by Ian Francis on 12/13/2021
Thanks for your review! We are grateful for your business and we're so happy to hear that you had a great experience at our dealership. Please feel free to reach out if you need anything else. Take care!
by 2019 NISSAN ROGUE S/SL/SV Owner on 08/18/2021Verified Service
A whole lot of upselling and claims that things weren't covered under manufacturer's warranty. Additionally, the total costs they said were absolutely necessary were around 600 dollars. Upselling and claims of necessary for unnecessary services borders on dishonesty....
by Ian Francis on 08/19/2021
Thanks for taking the time to share your experience. We want all of our customers to be happy with the time spent in our store so we are evaluating your review to see what we can do to make things right. Thank you. General Manager Spencer Castle spencerc@kengarff.com
by 2017 GMC YUKON SLT Shopper on 07/23/2021Verified Shopper
The person we worked with wasnt very personable. They only seemed interested in selling the car to us as fast as possible. I asked for the carfax and all the details on the car and they didnt give me that. They wanted to run credit and do financing before telling me anything else about the car. Just wasnt a very welcoming or nice environment.
by Ian Francis on 07/27/2021
Thank you for your feedback. We strive to provide every customer that visits us with a 5-star experience, and we are sorry to see that we did not meet your expectations when you visited our location. Our team is reviewing your experience to look for opportunities to make things right and improve for next time. In the meantime, please feel free to reach out to us directly using the contact information below. Thank you. General Manager Spencer Castle spencerc@kengarff.com
by 2012 NISSAN VERSA S/SV/SL Owner on 03/13/2021Verified Service
The work was done in a decent amount of time. A shuttle was waiting to take me wherever I wanted to go. It also came to pick me up from my home to return to the service center to pick up my car. The service rep was quick, efficient and pleasant to work with. When she realized I could get the work done a little cheaper, she called and explained about it. I also received a slight senior discount when I asked about one - nice!
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Service Information
283 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Ken Garff Nissan Orem specializes in these services, in addition to many others.
Battery Service
Oil Change
Tire Service & Repair
Top Makes Serviced
Based on CARFAX Service History, Ken Garff Nissan Orem specializes in these makes, in addition to many others.
Ford
Honda
Hyundai
Nissan
Toyota
About Us
At Ken Garff
We hear you
You might expect a car company’s top priority to be cars, but not at Ken Garff. To us, people are number one (though cars are still a close second).
That’s why our favorite three words are We Hear You. They say so much with...
What do verified customers think about Ken Garff Nissan Orem in Orem, UT?
Verified customers who visit Ken Garff Nissan Orem in Orem, UT rate this business 4.4 out of 5 stars, with 224 reviews. 283 customers favorited this location.
How can I contact Ken Garff Nissan Orem in Orem, UT?
To reach the sales team at Ken Garff Nissan Orem in Orem, UT, call (801) 618-4795. To reach the service department, call (801) 225-1300
Does Ken Garff Nissan Orem in Orem, UT have a service center?
Yes, Ken Garff Nissan Orem in Orem, UT does have a service center. You can contact the service department at (801) 225-1300.
