by Cecflores@yahoo C. on 07/26/2025Verified Service
I brought my vehicle in for a problem that may have been caused by the technician that did my oil change at this location. My two sons and I waited for four hours just to be told that they were unable to figure out how to even get the hood open. I took my car home and my husband was able to fix it in less than 30 minutes. I definitely won't be bringing my vehicle to this location for any future service needs.
by Ken Garff Ford American Fork on 07/28/2025
Thank you for the review. We always want our customers to be 100% happy with their time spent in our service department, and we are sorry to hear that we were not able to provide you with a 5-star experience. We are currently reviewing the circumstances regarding your review. If you'd like to share more about this experience, please reach out to our team directly using the contact information below.
Pat Dunlavy, Service Manager patd@kengarff.com
by 2020 FORD FUSION SE Owner on 03/13/2025Verified Service
Spencer was excellent answered all my questions and then some. Very accommodating. This is my first visit back in 4 yrs exactly as my visit then was very disappointing as service agents ignored me and when finally acknowledged very rude. I started going to Tim Dahle in Springville for any service issues. I live in American Fork Utah (5 minutes away)
Thank for giving me great customer service Ken Garff again especially Spencer
by 2018 FORD ECOSPORT SE Owner on 02/22/2025Verified Service
Amazing service, communication and support.
My technician Max kept me informed with the entire process, was extremely professional and understanding with my concerns.
The team left my car clean and worked very fast to return my car from being serviced.
I trust and recommend this team and will return with any auto concerns.
by Ken Garff American Fork Ford on 02/26/2025
Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!
by 2014 FORD FUSION SE Owner on 02/07/2025Verified Service
Car was finished in a timely manner and washed, but they didn't let me know that they found a couple of problems with the car. It was on the invoice, but nothing about it having some problem that may need some repair while paying for the oil change. Don't get me wrong I don't like being pushed into fixing stuff, but they should have a least let me know there was a problem that may need to be looked into.
by Ken Garff American Fork Ford on 02/26/2025
Thank you for the review. We always want our customers to be 100% happy with their time spent in our service department, and we are sorry to hear that we were not able to provide you with a 5-star experience. We are currently reviewing the circumstances regarding your review. If you'd like to share more about this experience, please reach out to our team directly using the contact information below.
Pat Dunlavy, Service Manager patd@kengarff.com
by 2021 FORD TRANSIT CONNECT XL Owner on 12/05/2024Verified Service
Took forever, said that we were behind a long list of others waiting as well. Told us it was done, and then said, by the way we added more things, and didn't call you or anything, but here's the total - pay it. We went to Ford and the manager, and they finally took it back off.
by Ken Garff Ford American Fork on 12/12/2024
Thank you for the review. We always want our customers to be 100% happy with their time spent in our service department, and we are sorry to hear that we were not able to provide you with a 5-star experience. We are currently reviewing the circumstances regarding your review. If you'd like to share more about this experience, please reach out to our team directly using the contact information below.
Pat Dunlavy, Service Manager patd@kengarff.com
by Adolphus T. on 08/23/2024Verified Shopper
I like the fact that they had my vehicle in my price Range. I dislike the fact that I thought I was going to be able to purchase the vehicle. The dealer said that he would let me know if anyone else was interested in buying it. I was processing my paperwork for the loan the next day. Then I got a text saying that the vehicle was sold. I was very disappointed because the dealer didn't do what he said.
by Ken Garff Ford American Fork on 11/06/2024
Thank you for taking the time to leave a review for our dealership. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Your feedback is important to us, and we're reviewing it as a team. In the meantime, please feel free to reach out to our team directly at the contact information listed below.
Winston Bennion, General Manager winstonb@kengarff.com
by 2018 FORD FIESTA S Owner on 07/17/2025Verified Service
They fixed my ac's fan, so it is technically running, but the cooling system is down. I wish they had noticed that and at least informed me when I came to pick it up.
by Ken Garff Ford American Fork on 07/18/2025
Thank you for the review. We always want our customers to be 100% happy with their time spent in our service department, and we are sorry to hear that we were not able to provide you with a 5-star experience. We are currently reviewing the circumstances regarding your review. If you'd like to share more about this experience, please reach out to our team directly using the contact information below.
Pat Dunlavy, Service Manager patd@kengarff.com
by 2022 CHRYSLER PACIFICA TOURING L Owner on 05/07/2025Verified Service
Service was performed just as I expected and received Ken garff is a first class dealership and I appreciate all of their help in maintaining my car thank you Richard Housley
by Ken Garff Ford American Fork on 07/11/2025
Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!
by 2023 FORD F150 RAPTOR Owner on 04/29/2025Verified Service
Another great experience! Curtis is great to work with. Took a little longer than I hoped to have the truck brought around for pickup. Not a huge deal but would be nice if you could just jump in and go upon pickup. Thanks!
by Ken Garff Ford American Fork on 07/11/2025
Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!
by 2021 FORD F150 SUPERCREW Owner on 04/09/2025Verified Service
Everything was great, the lady uber driver that took me home was telling me how the British royal family were lizard people in human form, and they did terrible things to kids, that was fun
by Andrew D. on 04/08/2025Verified Purchase
Went well. Dealt with Ricky over text, he sent a few videos. I sent an offer, they sent paperwork, I signed. Got a check from the bank and met them in Kaysville. Truck was just like the pics. Use Carfax for assurance everytime!
by 2015 FORD FUSION SE Owner on 02/24/2025Verified Service
I showed up--with no warning--from having two flat tires from hitting a pothole, and Travis ordered my set of tires and had them on my car the next morning.
by Ken Garff American Fork Ford on 02/26/2025
Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!
by 2018 FORD EXPEDITION MAX XLT Owner on 01/28/2025Verified Service
Rebecca did a great job getting me taken care of quickly with no appointment. She even arranged an uber to get me home so I didn't have to sit around and wait! This was my first visit and I will be back!
by Ken Garff American Fork Ford on 02/26/2025
Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!
by Prasert C. on 01/27/2025Verified Service
Good no complaints. Rep was very helpful and managed my expectation well. One point though, it's snowing day and I couldn't get my truck car wash on my second services in a row.
by Ken Garff American Fork Ford on 02/26/2025
Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!
by 2021 FORD BRONCO/BIGBEND/BLKDIA/BAD Owner on 11/21/2024Verified Service
Great job on the service, and also found another issue that was repaired under warranty. Zero issues.
by Ken Garff Ford American Fork on 12/12/2024
Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!
by 2018 FORD EXPLORER PLATINUM Owner on 11/19/2024Verified Service
They serviced our vehicle back in May 2024 not Oct. They didn't finish the service and messed it up and had to be towed back to redo everything. They also deactivated our keys, had to order new ones and they didn't give us the complete key set.
by Ken Garff Ford American Fork on 12/12/2024
Thank you for the review. We always want our customers to be 100% happy with their time spent in our service department, and we are sorry to hear that we were not able to provide you with a 5-star experience. We are currently reviewing the circumstances regarding your review. If you'd like to share more about this experience, please reach out to our team directly using the contact information below.
Pat Dunlavy, Service Manager patd@kengarff.com
by 2021 FORD F150 SUPERCREW Owner on 03/21/2024Verified Service
This is wierd because I did not have service done on this date. There must be some mistake or Ken Garff recorded this service but it was not done. There is a recall that needs to be done that has not been done yet. I am still waiting for the technician to get back to me to let me know when he can come out to complete the mobile recall service I was told 3 weeks ago.
by 2023 FORD BRONCO SPORT HERITAGE Owner on 11/09/2023Verified Service
I called for a service appointment. Spoke to a very nice and professional lady. I got an appointment for the next day. I was offered valet service to pick up my car at my home and deliver the car back to me, free of charge. The service team stayed in touch with me via text throughout the day. They let me know when the driver was on the way and arriving. Super nice service! My issues with my car were resolved completely. Loved it!
by 2002 FORD F150 Owner on 10/09/2023Verified Service
Great service department! My periodic service was done on time and provided me with a comprehensive overview of potential future concerns.
They NEVER try to sell you services and repairs that are not necessary. The service department agents actually listen to your feedback and do a great job of keeping you informed of progress on your vehicle.
by 2002 FORD F150 Owner on 04/06/2023Verified Service
The mechanics worked on my 2002 F-150 to fix the Check-Engine-Soon error (hole in PVC tube) using genuine Ford parts.
The truck had a multi-point checkup which showed that my rear brakes were getting much too thin. They replaced the brake pads quickly and even washed the truck before returning it.
It runs like a champ!
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Service Information
190 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Ken Garff Ford American Fork specializes in these services, in addition to many others.
Oil Change
Tire Rotation
Tire Service & Repair
Top Makes Serviced
Based on CARFAX Service History, Ken Garff Ford American Fork specializes in these makes, in addition to many others.
Ford
Honda
Jeep
Lincoln
Toyota
About Us
At Ken Garff
We hear you
You might expect a car company’s top priority to be cars, but not at Ken Garff. To us, people are number one (though cars are still a close second).
That’s why our favorite three words are We Hear You. They say so much with...
What do verified customers think about Ken Garff Ford American Fork in American Fork, UT? Verified customers who visit Ken Garff Ford American Fork in American Fork, UT rate this business 4.4 out of 5 stars, with 258 reviews. 190 customers favorited this location.How can I contact Ken Garff Ford American Fork in American Fork, UT? To reach the sales team at Ken Garff Ford American Fork in American Fork, UT, call (844) 934-1641. To reach the service department, call (801) 763-6800Does Ken Garff Ford American Fork in American Fork, UT have a service center? Yes, Ken Garff Ford American Fork in American Fork, UT does have a service center. You can contact the service department at (801) 763-6800.
