by 2021 GENESIS GV80 BASE/ADVANCED/PRESTI Owner on 12/29/2024Verified Service
They were friendly and seemed to do a thorough job. I was glad to get a loaner for the day because it took them all day to do the standard checkup. It's a bit hard to get an appt., though!
by Ken Ganley Hyundai Parma on 12/30/2024
Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
by 2020 HYUNDAI TUCSON LIMITED/SEL/SPORT/ Owner on 12/20/2024Verified Service
I do have a Warrenty for my car which the oil charge and tier rotation should been free. I gave my husband paper work which did not show them.So we paid.
I like to get it scan in to your system for next time.
Thank you
Peggy Winnyk
by Ken Ganley Hyundai Parma on 12/21/2024
Thank you for your feedback. We are sorry that your experience at Ken Ganley Hyundai Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.
by 2022 HYUNDAI IONIQ 5 SEL Owner on 12/20/2024Verified Service
Always polite and fairly prompt. I don't think the issue has to do with the service, but I wish the tech had investigated the issue a bit more thoroughly on a prior visit so we would not have had to visit twice for the same issue.
by Ken Ganley Hyundai Parma on 12/21/2024
Thank you for your feedback. We are sorry that your experience at Ken Ganley Hyundai Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.
by 2022 HYUNDAI ELANTRA LIMITED Owner on 12/04/2024Verified Service
Didn't like that service did not make it to electronic records as my Hyundai asks to set up an appointment for the service I just had. Interior was not swept
by Ken Ganley Hyundai Parma on 12/04/2024
Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Hyundai Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.
by 2024 HYUNDAI SANTA CRUZ NIGHT Owner on 12/02/2024Verified Service
Very attentive and fast. Coffee too, the waiting area was clean and everyone friendly, not the first car purchased and serviced here.
by Ken Ganley Hyundai Parma on 12/02/2024
Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
by 2022 HYUNDAI TUCSON LIMITED Owner on 11/07/2024Verified Service
Great service and staff in a clean and comfortable waiting area. Always friendly and knowledgeable people working there.
by Ken Ganley Hyundai Parma on 11/08/2024
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
by 2013 CHRYSLER 200 TOURING Owner on 10/19/2024Verified Service
There were some scratches on the Roof of the Tuscon and John the service Rep took care of the Problem. He was efficient and Pleasant to work with.
by Ken Ganley Hyundai Parma on 10/20/2024
Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
by 2016 HYUNDAI ELANTRA SE/SPORT/LIMITED Owner on 10/14/2024Verified Service
don't remember his name but the gentleman who helped me was super nice and helpful. had a very pleasant experience
by Ken Ganley Hyundai Parma on 10/16/2024
Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Hyundai Parma. Please let us know if there is anything else we can do for you; we are more than happy to help!
by 2022 HYUNDAI ELANTRA SEL Owner on 10/11/2024Verified Service
Great service as always they explain everything and wash your vehicle after they are done with the service
by Ken Ganley Hyundai Parma on 10/12/2024
Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
by 2020 HYUNDAI KONA SE Owner on 09/28/2024Verified Service
I liked that there was a a designated space to sit and wait with amenities like a coffee machine . The employee that greeted us was very personable and answered a question I had about my car.
by Ken Ganley Hyundai Parma on 09/29/2024
Hi, thank you for taking the time to let us know how we did. Please don't hesitate to reach out if there's anything additional we can do for you. We hope you have a great day!
by 2022 HYUNDAI SANTA CRUZ SEL PREMIUM Owner on 09/17/2024Verified Service
The service department at Ken Ganley does an excellent job in helping me to keep my Santa Cruz in peak operational performance! Great customer service too! Highly recommended
by Ken Ganley Hyundai Parma on 09/18/2024
Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
by 2022 HYUNDAI TUCSON SE Owner on 09/10/2024Verified Service
Staff is always great; friendly and professional. I am kept informed of any updates. Wait time could be just a bit better but overall great service.
by Ken Ganley Hyundai Parma on 09/11/2024
Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!
by 2022 HYUNDAI TUCSON SEL Owner on 09/03/2024Verified Service
Ken Ganley never disappoints. I always receive great service, especially from Mike in the service department!
by Ken Ganley Hyundai Parma on 09/04/2024
Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Hyundai Parma. Thank you, and have a fantastic day!
by 2023 HYUNDAI SANTA FE LIMITED Owner on 09/02/2024Verified Service
Great service as usual. I have been dealing with the Ganley group for 20 years and have come to expect a certain level of service. They never fail to meet my expectations.
by Ken Ganley Hyundai Parma on 09/03/2024
Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2018 GENESIS G80 SPORT Owner on 08/22/2024Verified Service
Service associates were excellent. I appreciated the rides from and to my home while my car was being serviced.
by Ken Ganley Hyundai Parma on 08/23/2024
Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2019 HYUNDAI SANTA FE LIMITED/ULTIMATE Owner on 08/03/2024Verified Service
Service tech never returned my inquiry on issue with back hatch and all that he did to assess his recommendation to repair for $2500..
by Ken Ganley Hyundai Parma on 08/05/2024
Thank you for your feedback. We are sorry that your experience at Ken Ganley Hyundai Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.
by 2023 HYUNDAI KONA SEL Owner on 08/02/2024Verified Service
Efficient and clean services. The blue link My Hyundai app does not appear to have been updated maintenance records.
by Ken Ganley Hyundai Parma on 08/03/2024
Hello, we appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (216) 749-2525 when you have a chance. Thank you, and we look forward to hearing from you.
by 2024 HYUNDAI ELANTRA SEL Shopper on 07/13/2024Verified Purchase
Pleasant. Readily willing to help as soon as you walk in the door. Leaving me satisfied and confident in your business
by Ken Ganley Hyundai Parma on 07/15/2024
Hi, we appreciate you taking the time to leave us this feedback. We hope you have a great day!
by 2016 HYUNDAI ELANTRA GT Owner on 03/29/2024Verified Service
the frame that goes around my license was broke. I noticed it when they pulled it up to the door. I said what happened to my plastic license frame? the lady replied, oh they must have broken it when they washed my car after we
serviced it . never offered to replace the couple dollar frame. I don't think i'll return again .
by Ken Ganley Hyundai Parma on 03/30/2024
Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Hyundai Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.
by 2013 HYUNDAI SONATA HYBRID Owner on 01/08/2024Verified Service
Long wait after scheduled appointment (more than a week). I was not told about credit card fees until I was at the register trying to pay my bill. Their website is not clear about not being able to deliver a towed car after hours which resulted in needing to get the car towed in twice.
by Ken Ganley Hyundai Parma on 01/08/2024
Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Hyundai Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.
