by 2015 FORD ESCAPE SE Owner on 05/17/2025Verified Service
Great service, Brianna is also great in the service department. Would recommend Ganley for service and sales.
by Ken Ganley Ford Norton on 05/17/2025
Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2013 FORD FOCUS SE Owner on 04/20/2025Verified Service
Over priced for an oil change. Nuts on tires were not torqued to proper specs-over torqued. Each nut was different and showed roundingeven when new ones were put on from them last oil change.
by Ken Ganley Ford Norton on 04/21/2025
Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Norton did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.
by 2019 FORD F150 SUPER CAB Owner on 01/10/2025Verified Service
Got the truck in right away, had it done quickly, only draw back was they were at least 300 dollars more expensive. I took it there for convenience, the dealer I bought it from is farther away and less convenient, I didn't know what the issue was until they diagnosed, so I couldn't price shop till after the fact and at that point the truck was there and I had the 159 dollar diagnostic fee already invested
by Ken Ganley Ford Norton on 01/11/2025
Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Norton did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.
by 2014 FORD F150 SUPERCREW Owner on 12/30/2024Verified Service
Job completed fine. The fact that you want me to write a book about getting spark plugs changed is going to force me to lower my rating on the basis of pain in the behind (since a$ $ is considered profanity) harassment with these email and text requests for a rating. I got tired of deleting them so here I am. A five star job with a 3 star rating because of your harrassment.
by Ken Ganley Ford Norton on 12/31/2024
Thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Norton did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.
by 2009 FORD F150 Owner on 10/11/2024Verified Service
Honest Mike Robinson was terrific
In handling my truck repairs.
I got an estimate from Goodyear 1st & was shocked at cost and repairs needed ! Wanted 2nd opinion & was referred to Ganleys Informed Mike what estimate stated was wrong. Took it in and didn't need 1/2 of what Goodyear stated on their estimate !! I will be back & send everyone I know their way !!
by Ken Ganley Ford Norton on 10/12/2024
Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford Norton. We look forward to your next visit! Take care!
by 2012 FORD FOCUS SE Owner on 09/16/2024Verified Service
I had to cancel my original appointment and was vey pleased when I was re-scheduled for the folowing day. As it turned out out on that day, I had an unanticipated narow window of availability and asked if it would be possible to be finished in an hour. Not only did they meet that deadline but were finished, even with a car wash, a few minutes early. I was very impressed and extremely grateful.
by Ken Ganley Ford Norton on 09/16/2024
Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Dave F. on 08/23/2024Verified Service
It was all recall work, they finally had everything needed for the 6 recalls on my Maverick. I also had them look at my headliner agin as it started falling down by the door and when I left it was fixed but a week later it has started falling down again. Ugh!
by Ken Ganley Ford Norton on 08/24/2024
Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Norton did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.
by Debbie L. on 04/12/2024Verified Purchase
The dealership was extremely helpful and easy to work with, The salesman was very communicative and friendly. I really appreciated the service I received.
Now, please remove MY car from the list on your website . It's very frustrating to see it still listed for sale.
by Ken Ganley Ford Norton on 04/13/2024
HI Debbie, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
by 2018 FORD FOCUS TITANIUM Owner on 03/03/2024Verified Service
Service department and staff always treat me special and they pick my Automobile up for service and bring it back to me when done. They always go the extra mile. Have been going to GANLEY since they opened on Barber Road: have bought all my cars from them and ONLY let them service my car.
by Ken Ganley Ford Norton on 03/04/2024
Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
by 2015 FORD F150 SUPERCREW Owner on 09/11/2023Verified Service
Just switched from another Ford dealer and I will remain a loyal Ken Ganley customer forever. Service went above and beyond both while dropping my vehicle off and during pickup. I even got a wash without asking for it. This never happened at my old dealer.
by Ken Ganley Ford Norton on 09/12/2023
Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
by 2015 FORD F150 SUPER CAB Owner on 05/27/2023Verified Service
everything was OK the only problem other than them being too expensive they offer a car wash after service has been completed and the wash left my truck with bad swirl marks in the paint this was the first time in 8yrsof going there that this happened I spoke to the service rep and he said had never heard of this happening nothing was done to correct the problem this dealership has gone way downhill since when I started going there
by Ken Ganley Ford Norton on 05/28/2023
Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Norton did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our staff will be reaching out to you in the very near future. Thank you again for your feedback. It helps us to get even better.
by Mark S. on 03/28/2023Verified Purchase
Had a great experience with dealer, car was as advertised, no missing options on car and was able to haggle a bit. Nice and trustworthy salesman. All went well.
Thanks Ken Ganley Ford for having my new 2017 Prius available, have been looking for this car for years with the miles, price and options I was looking for.
by Ken Ganley Ford Norton on 03/29/2023
Hi Mark, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
by 2010 FORD F150 Owner on 06/18/2022Verified Service
My 2010 f-150 was having some electrical module issues. It took a while to get the parts due to shortages but they were able to find the parts to get it fixed. 145000 miles and back on the road. Hope to see some new cars and trucks coming to the lot soon.
by Ken Ganley Ford Norton on 06/18/2022
Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
by 2017 FORD F150 SUPER CAB Owner on 04/21/2021Verified Service
It was quick and painless. 30 min, in and out. It was a recall to re-flash of the computer to somehow fix a potential "Cam Phaser Rattle", which I had not experienced. This update keeps that problem from occurring in the future. I've heard if you already have the cam phaser rattle, that physical parts have to be replaced, so best to get this software update done.
by Ganley Ford Barberton on 04/22/2021
Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
by 2020 FORD EXPLORER LIMITED Owner on 12/07/2020Verified Service
Excellent service. Great attention to following COVID protection . Personnel were polite, courteous, and respectful. Completion of service within anticipated time scheduled. Comfortable waiting room with seating nicely spaced.Cost of service appropriate , plus free car wash.
by 2017 FORD FOCUS SE Owner on 09/28/2020Verified Service
Really had no problems with service shop. While waiting in the customer service area observed 20 employees did not have their masks on properly. But in any of the entrances it says please wear a face covering. When I brought it up to the service department they really had no idea what I was talking about.
by 2011 FORD F150 Owner on 08/15/2017Verified Service
Changed fuel pump and sending unit. I felt that 2 1/2 days to do job was a bit excessive. I asked about cleaning the HVAC drain, told that it would be ~$120. Said that I would wait and do it myself. When I picked up the truck I found that they had done it for no charge. THANKS!!!!!!!
by 2008 MERCURY MARINER HYBRID Owner on 08/26/2015Verified Service
Told me my electric steering rack needed replaced, it was making a groaning sound every time I turned the wheel. This was a $1400 job, decided against it, took it to Midas, they said it was a ball joint and tie-rod that needed replaced, saved over $1000.
by 2009 FORD EDGE SEL Owner on 03/09/2015Verified Service
i know i pay more for the service here, but i know it is done correctly. bring your own artificial sweetner to the waiting room since the only have sugar. great people and even better service. make sure to get the $39.00 oil change since it includes rotating the tires and checking out the whole car.
by 2025 FORD F150 STX Shopper on 03/29/2026Verified Purchase
Everyone is very nice and helpful and great service department
by Ken Ganley Ford Norton on 03/30/2026
Hello, thank you for your kind words! We're delighted to hear that our team was able to provide you with exceptional service. We truly appreciate your support and look forward to helping you out in the future.
