by 2019 FORD EDGE TITANIUM Owner on 09/13/2024Verified Service
Excellent. They were quick and speedy when it came to customer service. I was in and out and was explained to what all all was going to happen.
by Mark Burns on 09/13/2024
We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We appreciate your Positive feedback and if you ever have any questions in the future, please feel free to call me directly at (484) 239-3499, Mark Burns, Fixed Operations Director, Kelly Chrysler Dodge Jeep RAM Mitsubishi.
by 2021 JEEP CHEROKEE LATITUDE LUX Owner on 08/30/2024Verified Service
My Jeep runs so much better since KCDJ suggested the 30,000 mile maintenance. I appreciate their knowledge of my vehicle so it performs at its best!
by Mark Burns on 08/30/2024
Thank you for taking the time to write this kind review. We look forward to working with you at Kelly Chrysler Dodge Jeep RAM in the future. We appreciate your Positive feedback and if you ever have any questions in the future, please feel free to call me directly at (484) 239-3499, Mark Burns, Fixed Operations Director, Kelly Chrysler Dodge Jeep RAM Mitsubishi.
by 2008 MITSUBISHI ECLIPSE GS Owner on 08/28/2024Verified Service
Appt. was easy to set up. Customer Service team were excellent. Have been using them since I purchased car.
by Mark Burns on 08/29/2024
Thank you for taking the time to write this kind review. We look forward to working with you at Kelly Chrysler Dodge Jeep RAM in the future. We appreciate your Positive feedback and if you ever have any questions in the future, please feel free to call me directly at (484) 239-3499, Mark Burns, Fixed Operations Director, Kelly Chrysler Dodge Jeep RAM Mitsubishi.
by 2013 CHRYSLER TOWN & COUNTRY TOURING L Owner on 08/18/2024Verified Service
Javi does a fantastic job when we take our car to Kelly for service. The repair was done in a timely manner at a reasonable price.
by Mark Burns on 08/19/2024
Thank you for your 5 Star Review. Javi is a valued team member here with Kelly Chrysler Dodge Jeep RAM. We appreciate your Positive feedback and if you ever have any questions in the future, please feel free to call me directly at (484) 239-3499, Mark Burns, Fixed Operations Director, Kelly Chrysler Dodge Jeep RAM Mitsubishi.
by 2016 NISSAN ALTIMA 2.5/S/SV/SL/SR Owner on 08/01/2024Verified Service
Mark Burns and Jim Hillegass were fantastic..My car wouldn't start so Jim came and jumped my car. We took it right over to service and they diagnosed that it needed a new battery. I was in and out in less than hour. Can't thank them enough!!!
by Mark Burns on 08/02/2024
), We can't thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. We appreciate your Positive feedback and if you ever have any questions in the future, please feel free to call me directly at (484) 239-3499, Mark Burns, Fixed Operations Director, Kelly Chrysler Dodge Jeep RAM Mitsubishi.
by 2010 JEEP GRAND CHEROKEE LIMITED Owner on 07/11/2024Verified Service
They damaged my electrical system, tried to cover it with double talk, didn't return my call. Upon inspecting and replacing parts, found more damaged missing parts, retaining nuts/bolts.
by Mark Burns on 07/11/2024
Thank you for your feedback, we take your assessment very seriously. I'm very sorry that you were not completely satisfied with your experience with Kelly Chrysler Dodge Jeep RAM. Please reach out to me on my personal cell phone 484-239-3499, so that I can address your concerns. Sincerely yours, Mark Burns, Fixed Operations Director, Kelly Chrysler Dodge Jeep RAM Mitsubishi.
by 2021 NISSAN ALTIMA SR Owner on 06/30/2024Verified Service
Great service from the Kelly Automotive Group! Their service department is top tier, they are all masters of their craft, and efficient! They get you in and out of there! Highly recommend
by Chris Monticello on 06/30/2024
Thank you for this amazing rating! We really appreciate your business. We appreciate your Positive feedback and if you ever have any questions in the future, please feel free to call me directly at (954) 494-0572, Chris Monticello, General Manager, Kelly Chrysler Dodge Jeep RAM Mitsubishi.
by 2011 JEEP GRAND CHEROKEE LIMITED Owner on 06/05/2024Verified Service
Greeted upon arrival; service rep went over our list and suggested add'l items to be serviced. Vehicle ready earlier than promised. Very happy with personnel and results.
by Chris Monticello on 06/06/2024
Thank you for taking the time to write such a wonderful review. Our goal is to be the number one dealership in the country in customer satisfaction. We appreciate your Positive feedback and if you ever have any questions in the future, please feel free to call me directly at (954) 494-0572, Chris Monticello, General Manager, Kelly Chrysler Dodge Jeep RAM Mitsubishi.
by 2015 MITSUBISHI OUTLANDER SPORT SE/GT Owner on 03/18/2024Verified Service
Excellent care by the staff. My vehicle inspection was more time than anticipated. Was given a loaner for the day that worked out extremely well. Car was returned clean and running great. I've never had a bad visit at Kelly. Many thanks to the car care team.
by Chris Monticello on 03/18/2024
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! We appreciate your Positive feedback and if you ever have any questions in the future, please feel free to call me directly at (954) 494-0572, Chris Monticello, General Manager, Kelly Chrysler Dodge Jeep RAM Mitsubishi.
by 2022 MITSUBISHI OUTLANDER ES Owner on 03/07/2024Verified Service
I had given a coupon from their website and didn't notice until I arrived back home that I was not given the coupon price. I called within 1 hour of leaving there, was told somebody would call me back. I called a second time a couple of days later, and was told the same thing. It's now going on two weeks with no call.
by Mark Burns on 03/07/2024
Thank you for your feedback, we take your assessment very seriously. I'm very sorry that you were not completely satisfied with your experience with Kelly Chrysler Dodge Jeep RAM. Please reach out to me on my personal cell phone 484-239-3499, so that I can address your concerns. Sincerely yours, Mark Burns, Fixed Operations Director, Kelly Chrysler Dodge Jeep RAM Mitsubishi.
by 2013 LINCOLN MKZ Owner on 01/11/2024Verified Service
It's a long story so I will just say this: Isiah Quinones went above and beyond handling the service of my wife's car. He exceeded our expectations! From the very first phone call I made to Kelly to the mechanic to the cashier, It was a pleasant experience all the way through. Thanks so much to the team at Kelly!
by Chris Monticello on 01/11/2024
Thanks for the great feedback! We're very happy that Isiah was there to give you the customer service we know you deserve! We appreciate your Positive feedback and if you ever have any questions in the future, please feel free to call me directly at (954) 494-0572, Chris Monticello, General Manager, Kelly Chrysler Dodge Jeep RAM Mitsubishi.
by 2018 MITSUBISHI OUTLANDER SPORT ES/SE/LE Owner on 12/14/2023Verified Service
I had bought 4 new tiers for my 2018 Mitsubishi Outlander Sport and after driving it for over 200 miles did not like how it handled on the road. Brought it back in and told them the issue. The service team checked out the car and tires, rotated the tires, reinstalled them and I had no further issue. Thank you Kelly Mitsubishi for your professionalism.
by Chris Monticello on 12/14/2023
Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We appreciate your Positive feedback and if you ever have any questions in the future, please feel free to call me directly at (954) 494-0572, Chris Monticello, General Manager, Kelly Chrysler Dodge Jeep RAM Mitsubishi.
by 2022 JEEP GRAND CHEROKEE L LIMITED Owner on 11/21/2023Verified Service
They gave me a quote to buy a truck. Used a cheaper truck for the quote to coax me to come in to buy a truck that was $20,000 more had me go outside get in and fall in love with the truck then told me there was a problem that that truck outside was over $100 a month more. In the end my credit score dropped 80 points, I didn't get a truck. And they won't get my business or anyone that I know
by Chris Monticello on 11/22/2023
Thank you for your feedback, we take your assessment very seriously. I'm very sorry that you were not completely satisfied with your experience with Kelly Chrysler Dodge Jeep RAM. Please reach out to me on my personal cell phone 954-494-0572, so that I can address your concerns. Sincerely yours, Chris Monticello, General Manager, Kelly Chrysler Dodge Jeep RAM Mitsubishi.
by 2021 JEEP WRANGLER UNLIMITED SAHARA Owner on 10/23/2023Verified Service
It was 5 stars from scheduling the service to picking up the jeep . Very highly rated customer service.. Tell your friend and neighbor this is the place to get your car serviced. we were greeting promptly when we dropped off the jeep as well as when we picked it up ..
by 2013 JEEP WRANGLER SPORT Owner on 09/08/2023Verified Service
Thadd was an excellent service advisor. I needed an engine replaced with an aftermarket warranty company. He kept me aware of the progress and looked out for me the customer! I am very pleased and would highly recommend the Service department at Kelly.
by 2017 JEEP GRAND CHEROKEE LIMITED Owner on 08/08/2023Verified Service
Over priced inspections. Advertise free State inspections if you purchased your vehicle from them. They lower the price of the state inspection to give it free, but raise the price of the emissions inspection. So you really are paying for both in comparison to the pricing of other dealerships.
by 2011 JEEP GRAND CHEROKEE LIMITED Owner on 04/19/2023Verified Service
We have used Kelly Chrysler Dodge Jeep for all of our Jeep service needs for several years. Kelly offers ease of scheduling and service advisors who are on top of recommendations and vehicle manufacturer notices for our vehicle. We trust Kelly to properly service our vehicle.
by 2021 RAM 1500 BIG HORN/LONE STAR Owner on 02/04/2023Verified Service
The staff was very professional and kept me in the loop as to what was getting completed with my vehicle. There were some minor issues that were found, and the staff asked if I wanted them fixed before they did anything else. Ive had no issues with the staff and the service was excellent.
by 2018 JEEP RENEGADE TRAILHAWK Owner on 01/17/2023Verified Service
My service was pretty quick for oil and tire rotation, but pretty expensive. I also was asked by an employee to go and speak about my car, which I thought was some issue with brakes. Turns out he wanted to try to upgrade me from my 18 renegade. Guy wanted to sell me a car while I was getting my almost new one serviced. Like dude I get your hustle but no.
by 2021 JEEP CHEROKEE LATITUDE LUX Owner on 12/29/2022Verified Service
My service appointment went very well. Inspection time, oil change, etc. Happy I had the appointment scheduled because of the winter coldness the tire pressure lights were all on, so air put in the tires, too.
I wait for my vehicle, and the timing wasn't too long of a wait. Everyone courteous and friendly.
