What do verified customers think about KMS - Koala Motorsport in Novelty, OH?

Verified customers who visit KMS - Koala Motorsport in Novelty, OH rate this business 5 out of 5 stars, with 92 reviews. 15 customers favorited this location.

How can I contact KMS - Koala Motorsport in Novelty, OH?

To reach the service department at KMS - Koala Motorsport in Novelty, OH, call (440) 564-7574

How can I schedule a service appointment with KMS - Koala Motorsport in Novelty, OH?

You can schedule a service appointment at KMS - Koala Motorsport in Novelty, OH through CARFAX.

What are the shop amenities offered by KMS - Koala Motorsport in Novelty, OH?

KMS - Koala Motorsport in Novelty, OH offers the following amenities: Complimentary Drinks, Courtesy Shuttle, Free Car Wash and Free Wi-Fi.

KMS - Koala Motorsport in Novelty, OH

Overall Rating

5.0

92 Verified Reviews

5 Star

99%

4 Star

3 Star

2 Star

1 Star

by 2011 BMW 328XI Owner on 05/12/2026Verified Service

Mark is always very accommodating and helpful. I've never had any issues with the work performed on my car. I think the overall service is first rate.

by 2017 BMW M240XI Owner on 02/15/2026Verified Service

The communication was very good. Mark explained everything in detail so I understood what needed to be done and why. The car was finished on time and cost was reasonable.

by 2008 BMW X5 3.0I Owner on 12/11/2025Verified Service

Always fast and professional with the repair. They have loaner cars if you need one. They only work on certain brands but every time I have them fix something, it's done right.

by 2005 MERCEDES-BENZ CL55 AMG Owner on 10/02/2025Verified Service

Turns out a part they had replaced recently failed - replaced under warranty at no charge. This shop looks after all our German cars and the service is great.

by 2013 SMART FORTWO PURE/PASSION Owner on 06/06/2025Verified Service

Solid, friendly service. My vehicle is not the most common but they have had no problem servicing it for a fair price. I heartily recommend KMS.

by Bob H. on 03/11/2020Verified Service

Took my car in for inspection and it was a waste of time . They did not tell me anything thourouly and did not answer any of my questions. Instead they avoided my questions and left me wondering. The prices are not clear and when they promise to get back to you with pricing they never do. Its a shame that they have to play customers like they do , they would actually have more business.

by Brett Anderson on 03/12/2020

Hello Bob. I am thoroughly confused by your review. You brought your 2007 328i in to our shop for a no charge, courtesy inspection. During that inspection, we found the car was in very good shape. The only items of note that we found were a slight oil leak from our oil pan gasket and random faults for your rain light sensor and brake light switch. You confirmed your oil pan gasket has been leaking 3 years and we concurred it did not warrant a repair. I'm not sure what the issue is.

by 2017 BMW X3 XDRIVE35I Owner on 03/11/2026Verified Service

Great job. Mark was great and very helpful

by 2011 BMW 328XI Owner on 01/07/2026Verified Service

Very professional. Explained all work and reasons for the repairs.

by 2021 BMW X5 M50I Owner on 01/07/2026Verified Service

Detailed explanations on the services performed!

by 2014 MERCEDES-BENZ GLK250 BLUETEC Owner on 12/17/2025Verified Service

Good service, done on time. Loaner is available no charge.

by 2017 PORSCHE MACAN GTS Owner on 12/05/2025Verified Service

Outstanding service! Koala does an excellent job with our vehicles.

by 2014 MERCEDES-BENZ ML 350 4MATIC Owner on 12/03/2025Verified Service

Timely and comprehensive.very friendly

by 2011 BMW M3 Owner on 11/16/2025Verified Service

Great service. They are always helpful.

by 2014 PORSCHE PANAMERA 2/4 Owner on 11/07/2025Verified Service

Everything was completed on time and at a reasonable price.

by 2015 BMW X5 XDRIVE35I Owner on 11/06/2025Verified Service

Good service at a reasonable price.

by 2013 MINI COOPER S COUNTRYMAN Owner on 08/10/2025Verified Service

Honesty and threw in some extra items

by 2020 BMW M240XI Owner on 08/08/2025Verified Service

Easy to schedule and completed in specified time frame. Friendly and professional

by 2009 BMW X5 XDRIVE 48I Owner on 07/28/2025Verified Service

They are the best on used Bmw

by 2015 AUDI A4 2.0T QUA PREM PLUS Owner on 05/18/2025Verified Service

Friendly manager - efficient operation.

by 2019 PORSCHE CAYENNE Owner on 07/18/2024Verified Service

Dropped it off early and they had my loaner car waiting. Mark is always professional and his team does a great job.

KMS - Koala Motorsport

Ratings & Reviews

Service Information

Top Services Performed

Top Makes Serviced

Shop Amenities

About Us

Frequently Asked Questions