by 2022 TOYOTA COROLLA SE/XSE Owner on 02/20/2026Verified Service
The service was good very good employees and Ed in service really does good communicaton,in regards to problem solving,and the best service and have recommended this service department to other toyota customers.
by Johnstons Toyota of Middletown on 02/20/2026
Thank you for recommending our team here at Johnstons Toyota! It's wonderful to hear that Ed and the team provided such great service and communication. We look forward to helping you again in the future!
by Steward R. on 02/12/2026Verified Service
Attention to clients concerns is greatly appreciated. Thanks to the tech for properly explaining service performed.
by Johnstons Toyota of Middletown on 02/12/2026
Hi Steward, thank you for choosing Johnstons Toyota and for sharing your feedback. Your business is greatly appreciated by our team!
by Peggy P. on 02/10/2026Verified Service
Carlos is a very patient person. Listen to what my problems with the car are and makes sure it gets fixed.
by Johnstons Toyota of Middletown on 02/10/2026
Hi Peggy, we're so pleased to hear Carlos was a big help at Johnstons Toyota! We truly appreciate your feedback, and we'll be sure to pass it along to him.
by 2022 TOYOTA RAV4 PRIME SE Owner on 01/30/2026Verified Service
Like that I could drop off night before and they worked to get the car back quickly since I was driving out of town.
by Johnstons Toyota of Middletown on 01/30/2026
We're pleased we could help you out quickly! Thank you for choosing Johnstons Toyota and for sharing your support. Safe travels!
by 2023 TOYOTA HIGHLANDER L/LE/XLE/LIMIT Owner on 01/30/2026Verified Service
Service manager explained what this visit would entail. Service was done quickly and in the amount of time I was told. Very satisfied.
Linda S.
by Johnstons Toyota of Middletown on 01/30/2026
Hi Linda, thank you for your feedback! We're glad you had a smooth and timely service visit at Johnstons Toyota. Safe driving, and we look forward to helping you in the future!
by 2021 TOYOTA RAV4 XSE Owner on 01/24/2026Verified Service
I liked waiting area, which let me feel calm. But this time I didn't get the inspection paper report. After I asked for, he gave me the digital copy.
by Johnstons Toyota of Middletown on 01/25/2026
We're pleased to hear the waiting area was comfortable during your visit! Thanks for choosing Johnstons Toyota and for bringing this to our attention. We'll make sure to address it with the team!
by 2017 TOYOTA HIGHLANDER LE/LE PLUS Shopper on 01/19/2026Verified Purchase
My experience are very satisfactory,Natasha who are us salesperson are very friendly and very professional on her job,I recommend johnstons toyota of Middletown.
by Johnstons Toyota of Middletown on 01/20/2026
Thank you for the kind words! We will pass along your appreciation to Natasha. We wish you safe travels in your new ride!
by Craig R. on 01/09/2026Verified Purchase
Great friendly experience working with Ryan Alattar from the test drive of the truck to the final purchase within just a few days.
by Johnstons Toyota of Middletown on 01/09/2026
Craig, thank you for choosing Johnstons Toyota and for sharing your kind words about Ryan. We are thrilled that you had a seamless truck-buying experience! Safe travels!
by 2025 TOYOTA CROWN SIGNIA XLE/LIMITED Owner on 01/01/2026Verified Service
Two trips required just to get a key fob. I should have been told thar it needed to be programmed when I ordered it.
by Johnstons Toyota of Middletown on 01/19/2026
I apologize for the inconvenience and lack of communication regarding the key fob programming. We aim to provide a seamless service, and we're disappointed that we fell short in this instance. Your feedback is valuable in helping us improve our processes. If there's anything else you need or if you'd like to discuss further, please reach out to me at any time. Thank you,
Chris Lee - General Manager - (845) 374-8600
by 2022 TOYOTA HIGHLANDER L/LE Owner on 01/01/2026Verified Service
There's nothing bad about for me to say! other than, every one was nice and helpful! Specially Anthony Casella . and the lovely Lady at the front desk.
by Johnstons Toyota of Middletown on 01/05/2026
Thank you for sharing your fantastic feedback! We hope to see you again at Johnstons Toyota. Have a wonderful day!
by 2021 TOYOTA RAV4 LTD Owner on 12/30/2025Verified Service
Got a tire rotation and oil change, had three other services added on and all done in a couple of hours
by Johnstons Toyota of Middletown on 12/30/2025
We're thrilled that everything was done efficiently for you! We look forward to assisting you again at Johnstons Toyota. Safe travels!
by 2021 TOYOTA VENZA LE/XLE/LIMITED Owner on 12/21/2025Verified Service
My disappointment was expressed to the service center with no explanation or response. Speaks volumes in customer satisfaction.
by Johnstons Toyota of Middletown on 12/22/2025
We're truly sorry to hear about your dissatisfaction and the lack of communication you experienced. This is not reflective of the customer care we pride ourselves on providing, and we'd like to investigate this further with you. Please don't hesitate to reach out so that we can address your concerns more thoroughly. Thank you, Chris Lee - General Manager - (845) 374-8600
by Dval K. on 11/20/2025Verified Service
The service was faster than I expected. The waiting area was comfortable.
The staff is very pleasant.
by Johnstons Toyota of Middletown on 11/20/2025
Hi Dval, we're happy to hear our team made your experience a fast and pleasant one! Thank you for choosing Johnstons Toyota and we hope to work with you again in the future. Take care!
by 2023 TOYOTA RAV4 LE Owner on 11/06/2025Verified Service
Staff (Carlos) handled my service and tire installation..I was kept informed of progress and everything was explained. Always a pleasant experience!
by Johnstons Toyota of Middletown on 11/06/2025
We love hearing that Carlos and the team made your tire installation and service experience a pleasant one! Thank you for choosing Johnstons Toyota and for sharing your feedback. Safe travels!
by 2017 TOYOTA RAV4 LIMITED/SE/PLATINUM Owner on 10/23/2025Verified Service
Had issue with alternator bolts identified 24 hours after purchase of used RAV 4. drove in to dealer and the car was repaired perfectly by midafternoon. Met with attentive and supportive staff without delay. Very happy with experience.
by Johnstons Toyota of Middletown on 10/23/2025
Thank you for choosing Johnstons Toyota and for sharing your feedback! We're so pleased to hear that our service team was able to address the issue quickly and efficiently. Safe travels in your RAV4, and we hope to see you again down the road!
by 2017 TOYOTA HIGHLANDER SE/XLE Owner on 10/18/2025Verified Service
My tire light that was supposed to be fixed but a day later came back on. I believe it is a sensor problem but what do I know!
by Johnstons Toyota of Middletown on 10/20/2025
Thank you for bringing this to our attention. We would like to check this out for you and ensure that everything is working properly. Please contact us at your convenience to set up a follow-up visit. - The Johnstons Toyota Service Team
by 2024 TOYOTA RAV4 XLE/WOODLAND EDITION Owner on 09/28/2025Verified Service
Always know quality work is being performed on my vehicle. Wait time was long but I just sat and relaxed.
by Johnstons Toyota of Middletown on 09/29/2025
We're pleased to hear you can consistently rely on our high-quality work! We appreciate your patience and hope to welcome you back for a 5-star experience next time. Thanks from all of us at Johnstons Toyota Service Center!
by 2018 TOYOTA HIGHLANDER SE/XLE Owner on 09/21/2025Verified Service
Anthony Casella is a pleasure to work with. He is polite, knowledgeable & very helpful. Service is always excellent here. Thank you!
by Johnstons Toyota of Middletown on 09/22/2025
Thank you for choosing Johnstons Toyota and for sharing your experience with Anthony and the team!
by 2024 TOYOTA RAV4 XLE/XLE PREMIUM Owner on 09/19/2025Verified Service
They performed the first oil change and inspection on my RAV4. All completed on time and with good service.
by Johnstons Toyota of Middletown on 09/19/2025
Thank you for bringing your RAV4 to Johnstons Toyota! We hope we can help with any of your future auto needs.
by 2024 HYUNDAI SANTA CRUZ LIMITED Shopper on 09/13/2025Verified Purchase
Excellent, knowledgeable sales staff with no pressure sales pitches and most importantly, no bogus surprise fees. After trying several dealerships in multiple states, Johnstons Toyota was the only one I found that isn't scamming car shoppers.
by Johnstons Toyota of Middletown on 09/14/2025
We're glad you had a smooth, honest, and pressure-free experience at Johnstons Toyota. We're here for you anytime! Safe travels ahead!
