by 2015 LEXUS RX 350 BASE/350 F SPORT Owner on 01/07/2026Verified Service
I have been extremely pleased with Mr. Hunt's professional attitude, genuine concern, and cordial disposition. It is a pleasure to have my vehicle serviced at Lexus. Lexus has a family atmosphere and is always a dealership I enjoy having my car serviced.
by Johnson Lexus of Raleigh on 01/08/2026
We're thrilled you feel at home with our team! It's wonderful to hear that Mr. Hunt and the team provide such a supportive and professional environment. We look forward to serving you again at Johnson Lexus of Raleigh!
by 2020 LEXUS RX 350 Owner on 01/05/2026Verified Service
Top notch service as usual. Had a fill in associate (Rico) and he provided service related knowledge, prompt service updates (while car was being serviced), suggested service additions and was extremely professional. He was also attentive to my inquiries. Love the Lexus Service department. The atmosphere and attendants always provide customer individual care.
by Johnson Lexus of Raleigh on 01/06/2026
Thank you for sharing your glowing review of Rico and our team! We appreciate your support and we look forward to welcoming you back to Johnson Lexus of Raleigh again in the future. Congratulations on your new 2020 Lexus RX 350!
by 2015 LEXUS RX 350 Owner on 12/29/2025Verified Service
The rating is a zero. I took it in because I heard a noise. Did the regular service while I was there. Was told there was nothing wrong. On my way back from NY on Friday the water pump blew due to a faulty belt leaving me stranded and the engine overheating. $2000 in repairs and I could have been killed on 95. I have been a customer for 25 years and frankly I am fed up.
by Johnson Lexus of Raleigh on 01/05/2026
We want to sincerely apologize for the inconvenience and stress this situation has caused. It's never our intention to let a customer down, and it is concerning to hear about the issues you experienced after having your vehicle serviced at our dealership. We would like to address this feedback directly. For further assistance, we invite you to contact our Service Manager, Candice Rohrs, at 919-877-1941. Thank you.
by 2020 LEXUS RX 350 Owner on 12/22/2025Verified Service
Great Service! Everyone was very Professional and Expeditious and handled everything as if they themselves owned the car. I want to thank Candice for the Outstanding Service! It Made the 6 Hour Round Trip enjoyable and well worth the visit!!
MERRY CHRISTMAS TO EVERYONE AT JOHNSON LEXUS!! And a Big Thank you !!
by Johnson Lexus of Raleigh on 12/22/2025
Thank you for sharing your feedback about Candice and the team! We are grateful for your confidence in Johnson Lexus of Raleigh's Service Department.
by Vicki J. on 12/21/2025Verified Service
Javier Morin , my service advisor, is always there to help answer any questions I have, very caring, friendly , and works very hard to help me with what is needed with my Lexus!! He works very hard not just for me but all of his customers!!! He is the BEST!!!
by Johnson Lexus of Raleigh on 12/22/2025
Vicki, thank you for sharing your experience with Javier! We will be sure to pass along your praise. We appreciate your business! - Johnson Lexus of Raleigh
by 2007 LEXUS RX 400 HYBRID Owner on 12/18/2025Verified Service
My service advisor, Mike Steppe, as usual, provided excellent service. He is sensitive to my timing needs, keeps me apprised of the status of mu car, and keeps me informed of the costs. Because of Mike, I would consider buying a new Lexus from Johnson Lexus whenever my current Lexus needs to be replaced.
by Johnson Lexus of Raleigh on 12/18/2025
Thank you for sharing your excellent experience with Mike! We're grateful for your support and look forward to helping you again in the future here at Johnson Lexus of Raleigh!
by 2017 LEXUS RX 450H BASE/450H F SPORT Owner on 12/17/2025Verified Service
Had the worst experience to date, starting with a change in my service writer that wasn't favorable. Much was lost in customer service when Bill left this dealership. Next, communications were lackluster. Lastly, and as a recent military widow, most disappointing was the $100 cap that has now been set to show their newfound lack of respect for those that "serve". I doubt I'll be returning.
by Johnson Lexus of Raleigh on 12/17/2025
We are disappointed to learn about your recent visit. We pride ourselves on providing exceptional customer service, and it's disheartening to know we missed the mark here. We would appreciate the opportunity to have a more detailed conversation about your experience. Please share your full name and best contact information with Anna Haddock at ahaddock@johnsonautomotive.com, so we can connect you directly with upper management. Thank you.
by 2022 LEXUS RX 350 Owner on 12/15/2025Verified Service
Reminder emails, easy to schedule 5000 mile service, easy to check in, easy to add a door lock warranty issue and a state inspection. Excellent instruction on how to use the door and gear lever on the newer Lexus loaner vehicle. Replacement door lock cable took 36 hours to arrive, and was promptly installed. No issue keeping the loaner until then. Pickup was easy and door lock issue was fixed. Overall excellent service.
by Johnson Lexus of Raleigh on 12/15/2025
We're so pleased to hear about your excellent experience from start to finish! Thank you for choosing Johnson Lexus of Raleigh and for sharing your feedback. Safe travels ahead!
by 2014 LEXUS ES 350 Owner on 12/14/2025Verified Service
Johnson Lexus of Raleigh consistently does good work and the amenities at this location are unrivaled (comfortable waiting areas, snacks, drinks, loaner vehicles, etc.). Only reason why I couldn't give five stars is the price. It's expensive in my opinion, but you also get what you pay for. I do recommend this shop though, but just know it's not going to be cheap.
by Johnson Lexus of Raleigh on 12/15/2025
We appreciate your honest feedback and recommendation! We're pleased to hear that you value the amenities and service at Johnson Lexus of Raleigh. Thank you for choosing us and we look forward to serving you again!
by 2023 LEXUS RX 350 PREMIUM/350 PREMIU Owner on 12/14/2025Verified Service
The service department is always efficient. I like the cleanliness of the place.
One day after the 30,000 mile maintenance I was driving in rain, the wiper has making awful squeaky noises which I have never heard. Not sure what they did the day before at the 30,000 mile maintenance. But I took it back and they replaced with new one quickly. I am satisfied except twice visiting.
However overall, the Johnson Lexus is very good.
by Johnson Lexus of Raleigh on 12/15/2025
Thank you for sharing your feedback with us. We're glad our team was able to quickly resolve the issue. We're honored to have your repeat business and look forward to serving you in the future! See you next time, -The Johnson Lexus of Raleigh Service Team
by 2014 LEXUS ES 350 Owner on 12/13/2025Verified Service
Lewis Hunt at Johnson Lexus takes great care of our two cars. They are always busy, but he was able to fit me in on short notice for a quick service while I waited in their very nice waiting room. I also like the video the mechanic sends you on the service and the car wash included.
by Johnson Lexus of Raleigh on 12/14/2025
We're happy Lewis and our team make every visit smooth and speedy! Thank you for choosing Johnston Lexus of Raleigh and sharing your support. We look forward to seeing you next time!
by 2014 LEXUS GX 460 PREMIUM Owner on 12/12/2025Verified Service
Took car in for an oil change as usual, this time they came back and said I had a leak in my valve gasket. I took it for a second and 3rd opinion and neither place said there was a leak, So Lexus wanted me to pay close to 2,000$ for them to pretend they fixed something that wasn't wrong, we will not be going back EVER!!
by Johnson Lexus of Raleigh on 12/15/2025
Thank you for bringing this to our attention. This is certainly not the experience with expect for our guests and we would like the opportunity to address this feedback directly. For further assistance, please share your full name and best contact information with Anna Haddock at ahaddock@johnsonautomotive.com.
by 2022 LEXUS RX 350 Owner on 12/05/2025Verified Service
Travis our sales rep was outstanding in helping us with a vehicle. Their Durham NC facility had 2 cars and Travis was able to get both transferred to Raleigh and I did purchased one of those vehicles. Service at Johnson Lexus is always top notch and keeps my car in great condition.
by Johnson Lexus of Raleigh on 12/05/2025
We are thrilled to hear that Travis went the extra mile to assist you and made the process seamless at Johnson Lexus of Raleigh. We truly appreciate your business and are delighted to have you as a customer! Safe travels in your new ride!
by 2005 LEXUS LX 470 Owner on 12/02/2025Verified Service
I greatly appreciate the time that Mike Steppe takes to review our car's maintenance requirements/recommendations. He exceeds our expectations on every visit. We have now become friends and share family experiences when there is a moment of time for an update.
by Johnson Lexus of Raleigh on 12/02/2025
We are absolutely thrilled to hear that you and Mike have developed such a wonderful relationship! Thank you for trusting Johnson Lexus of Raleigh with your business. We look forward to welcoming you back next time!
by 2017 LEXUS RX 450H BASE/450H F SPORT Owner on 12/01/2025Verified Service
The service team was very friendly, helpful, and professional. The waiting area was large and setup with nicely furnished sections to relax, work, and eat/drink. The kitchen area was well stocked with drinks and snacks. The service team communicated well throughout the process, including a video.
by Johnson Lexus of Raleigh on 12/01/2025
We are so glad to hear that you received friendly, communicative, and professional service from our team! Thank you for choosing Johnson Lexus of Raleigh and for sharing your experience with our service team. See you next time!
by 2025 LEXUS GX 550 LUXURY/550 LUXURY+ Shopper on 11/29/2025Verified Purchase
I love Johnson Lexus and our sales experience. This is my third purchase from them and our sales representative Marcus Baldwin. Marcus always goes above and beyond to ensure buying goes seemlessly. We use the service department always even though we are two hours away. I highly recommend this dealership!
by Johnson Lexus of Raleigh on 12/01/2025
Thank you so much for your continued trust and loyalty! We're pleased to hear that Marcus and our team go above and beyond to provide a seamless experience. We truly appreciate your recommendation and are always here to assist you at Johnson Lexus of Raleigh! Safe travels!
by 2023 LEXUS RX 350H BASE/350H PREMIUM Owner on 11/25/2025Verified Service
Marcus is amazing. He isn't pushy and helps guide you through what you actually want. I've been buying cars from him for the last 8 years and would highly recommend him as well as this dealership. Their newly designed showroom and service center are top notch. They have tons of options for new and certified used. Highly recommend!
by Johnson Lexus of Raleigh on 11/25/2025
We are honored to have your loyal business over the years! Thank you for choosing Marcus at Johnson Lexus of Raleigh and for highlighting the work of our team. We wish you many safe and smooth miles ahead!
by 2024 LEXUS NX 350 PREMIUM Owner on 11/25/2025Verified Service
My service on my 24 Lexus is always good. The manager works very well with me and making sure that all of my needs have been met. However, I paid for extra cleaning on my pearl leather and their were still flaws. No one has contacted me to refer to this issue.
by Johnson Lexus of Raleigh on 11/25/2025
We're pleased to know that you're happy with our service and the attention you received. However, we regret to hear about the issue with the cleaning of your leather interior. We want every aspect of your visit to meet high standards, so let's get this sorted outplease reach out directly when you can. Thank you, Anna Haddock - Marketing Coordinator - ahaddock@johnsonautomotive.com
by 2016 LEXUS RX 350 BASE/350 F SPORT Owner on 11/23/2025Verified Service
There was a lengthy delay in checking in as cars were backed out the building. Then there was a delay and confusion over making initial contact. More delays before talking with the service advisor. Second time recently that I have experienced abnormal delays. Not what I have experienced in the 15 years of service with Johnson.
by Johnson Lexus of Raleigh on 11/24/2025
We appreciate your feedback and are sorry to hear about the delays you experienced. We would like the opportunity to reach out and address this feedback directly. At your earliest convenience, please share your full name and best contact information with Anna Haddock at ahaddock@johnsonautomotive.com, and we will connect you directly with upper management. Thank you.
by 2021 TOYOTA HIGHLANDER PLATINUM Shopper on 11/22/2025Verified Purchase
Mike Davis and Tim Bus were easy to work with, communicative, and helpful. Their team went above and beyond to make sure the experience of buying a car felt personal not transactional. I came in knowing they had a particular car I wanted, but the experience was excellent.
by Johnson Lexus of Raleigh on 11/23/2025
We're delighted to hear you had such a positive experience with Mike, Tim, and the team at Johnson Lexus of Raleigh! Thank you for choosing us and for sharing your feedback. Enjoy your new car!
